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Norwegian Cruise Line

Norwegian Cruise Line review: Incumplimiento de vuelos

C
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2:29 pm EDT
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Queja enviada el 31 de Mayo del 2023, la recibieron e indicaron que nos contestan a mas tardar en 28 dias habliles) . NUNCA ME RESPONDIERON A MI QUEJA !

Esto fue lo que envie el 31 de Mayo:

Queja por incumplimiento de los vuelos de avión de San Antonio, Texas a Atenas, Grecia

El motivo de este mensaje es por el tremendo estrés y perdida de tiempo al saber que los vuelos que uds (Norweigian) nos confirmaron (ver pdf adjunto) no fueron aceptados cuando llegamos a los respectivos aeropuertos.

1. Salimos de San Antonio a Atlanta para tomar el vuelo a Atenas. En San Antonio nos indicaron que no teníamos el Pase de Abordar pero que al llegar a Atlanta nos lo darían. Al llegar a Atlanta, Delta nos indico que no teníamos el vuelo para Atenas. Después de que le ensenamos a las personas de Delta lo que Uds nos habían enviado y confirmado y después de casi 2 horas esperando respuesta nos dieron el pase de abordar a Atenas. Esto sucedió ya que la gente de Delta hablo a Norweigian. Mucha preocupación y estress!

2. Lo mismo sucedió en los vuelos de regreso: no teníamos vuelos para nuestro regreso! De nueva cuenta, la gente de Delta se comunico a no sabemos que tantos lugares y de nuevo después de 2 horas de espera y muy preocupados, nos dieron los boletos de regreso. Dado que se tardaron mucho para confirmar nuestro regreso, los vuelos ya no fueron los mismos: en vez de enviarnos por Nueva York, etc (como confirmaron con Uds). Nos enviaron por Boston, Etc. (ver pdfs adjuntos).

Como uds podrán notar tuvimos una terrible experiencia!

Por tal motivo exigimos nos reembolsen el costo de 2 boletos de ida y vuelta de San Antonio, Texas a Atenas, Grecia.

Estaremos atentos a su respuesta.

Gracias, atentamente,

Carlos R. Martinez

Desired outcome: Refund of 2 round tickets from San Antonio Texas to Athens Greece.

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