Norton
Reviews and Complaints

To whom it may concern,
I have used Norton Antivirus so far for 3 years but my computer was broken last January and have not used more. Problem is, you took out the $89.00 from my checking account for renewal this year so wish that you have to return it back to my checking account, then apprecciated. For your reference, my address is 49 Park Hill Lane, #1, Staaten Islaand, NY 10304. My phone number is [protected]. I currently moved to long Island and bought new laptop. If I need Norton I will order new one but not now.
Anyway you have to return $89 back to checking account(...3785).
Thank you.

Hello!

No need for you to worry about the charge because Norton tech support would be very happy to assist you reversing the charge.

Here's what actually happened (or somehow happened.)
Maybe you used Symantec product before and you purchased it online. Symantec has this feature called Annual renewal wherein it automates the renewal process to save you and other customers from the hassle of manually renewing their subscription yearly and also to ensure the continuity of protection you receive from Norton. BUT, prior to being charged for their annual renewal, an email will be sent( i think that was 30 days before subscription ends) and that email contains a prebilling notification and it will give you an option to OPT-OUT of this renewal. But if you wish to continue, just ignore the email and the renewal proceeds after 15days. Now you will ask me, "I didn't receive any emails". Maybe the email went on your Junk/Spam Filter OR the email associated with you Norton account is already invalid (this commonly happens if you lose subscription with ISP's like verizon, comcast, at&t, etc)

Just contact Norton Support at [protected] and have your billing statement and email or order number(if present)

thanks!

P.S.

you can actually have norton back to your machine because tech will try to keep you as a customer. they will give norton(i think) for half the price plus some tech might give you additional 6-months so you're ike getting 1yr and 6 months for 34.99

since buying this product every two to three days it quits working and I have to install the eraser run it, find nothing wrong so via the support site or the support technicians I have to uninstall and reinstall this product, it's garbage, like one huge virus, on top of that the tech are no help, with one agent even locking up my computer and then telling me she thinks I need to try to restart it, then after waiting forever to try and restart it it finally restarts and I attempt to reconnect with the support agent via the pin code she left me and she reconnects with me and promptly disconnects, the agents are rude, they never call back when they say they will and there product is garbage. I want to cancel my service and would like my money refunded...

After many yrs of using Norton AV I got fed up with their lack of customer service & Norton now partners with Microsoft & that is sad for the end user.. I went to Kaspersky a far superior AV uses less pc resources & much better software ..

Hello!

No need for you to worry about the charge because Norton tech support would be very happy to assist you reversing the charge.

Here's what actually happened (or somehow happened.)
Maybe you used Symantec product before and you purchased it online. Symantec has this feature called Annual renewal wherein it automates the renewal process to save you and other customers from the hassle of manually renewing their subscription yearly. BUT, prior to being charged for their annual renewal, an email will be sent( i think that was 30 days before subscription ends) and that email contains a prebilling notification and it will give you an option to OPT-OUT of this renewal. But if you wish to continue, just ignore the email and the renewal proceeds after 15days. Now you will ask me, "I didn't receive any emails". Maybe the email went on your Junk/Spam Filter OR the email associated with you Norton account is already invalid (this commonly happens if you lose subscription with ISP's like verizon, comcast, at&t, etc)

Just contact Norton Support at [protected] and have your billing statement and email or order number(if present)

thanks!

I just received my credit card bill. I was charged for service that was not protecting my computer. I want someone to call me. I have cancelled all of nortons service. I believe i have been charged twice on one account

I just received a bogus charge on my Credit Card. I did have an account with Norton a 2 years back but no automatic renewal.

I just checked my credit card and this company tried to use it for a purchase that i do not have any idea why or how. What a scam this company is. I will be going to forward my complaint to the police as what they are doing is illegal. I do not even know how they have my credit card number.

I want to know why I got a virus on my computer when I still have an account since ( 8-3-12 )

I tried to install the Norton 360 to my computer, but I received a notice that if I let it continue it would shut my computer down or ruin some of the information on my computer. I tried to cancel it, but couldn't, so I checked my Visa account and found that I've been charged and don't even have the account. Please refund the money to my account. I deleated it because I couldn't find an way to get my computer to let me block out the informationI had given. Thank you for your help. Valene B. Burrell

I just looked at my bank acct & there is a 89.69 charged from Norton I did not authorize these charges & would like my money refunded back into my acct

PS. According to the Norton offers, there is a 60-Day Money Back Guarantee on all Norton Products.

I purchased your software for $61.98, on Nov 11, 2012. I wish to cancel my subscription and receive a refund, as it cost me $100.00 to have a Microsoft tech fix my computer.

I was c harged $55.98 on my Amex card on 03/31/12., thus far it has not been downloaded to my computer.atrym327@one link pr.net

norton software, i just checked my bank statements and lo and behold - in march i was billed $89.85, in april i was billed $69.99, and in may i was billed $80.24, and i have no idea what these charges are...i did subscribe to norton 360 which still has 240 days to go...what are these other charges? altogether they total over $240.00 i insist that this amount be credited to my account..my bank has changed my account number, so you will have to contact me for it...thank you...f bentley

Microsoft Security Essentials is free and has been for almost 2 years. STOP paying for AV software unless you like giving away money. BTW I repair computers. MS SE works great.

I have been charged $99.99 for something that I didnt authorise - the Annual renewal of NORTON ANNUAL RENEWAL 180-068-0026GBR! I want the money returned! Very Very ANGRY!

I have been charged $59.99 from my credit card for something that I didn't authorise - the Annual renewal of NORTON ANNUAL RENEWAL 180-068-0026GBR! Can I please get a full refund on this As Soon As Possible. Not happy at all.

I have not authorised this payment.

I HAD MONEY TAKEN FROM MY ACCOUNT TOO! NOT HAPPY !I WANT THE MONEY BACK! THIS IS THEFT!

I also had money removed from my account without concent...disgusting behaviour and yes that is theft and I also want my money back...

My mother has also not authorised payment of $99 charged to her MasterCard and wants her money back and to cancel the charges she keeps receiving. How do we do this?

I DID NOT authorise the payment of $79.99 charged to my MasterCard and I want my money back! Pat Gardner

I too have had $113.00 taken from my account without authorisation - I DEMAND A REFUND!

i dont want this product
they have billed my credit card $89.99 for a product i dont want, how do i stop this

I too have had $99.00 taken from my account without authorisation. I want to be refunded as I regard this as theft. I have not had Norton for years.

I purased anti-virus protection from you and you took $64.79 out of my account and I don't see any proof that I have protection on my computer, I would like my money refund, please.

Well then I am confused my comments are listed above.
I would like to receive credit for $54.86 for you software that was never received. I have since purchased your software from another source.

Billed to Visa #1479

I made several attempts to renew my Norton and had trouble getting through. When I did get through I was billed but never receives the software. I would very much like for you to issue a credit to my account.

Kenneth N. Wied
2890 Waterleaf Drive
Germantown, TN 38138
kwied1127@aol.com.

This billing was to my Visa account #1479

I was billed on 2/29/13 for $59.98 and again on4/12/13 in the amt of $69.99 on my Master Card. Please explain!

On Jan 6, 2014, I purchased Norton 360 . I downloaded it & I STILL do not have it. I am getting pop-ups from from other services saying that I do not have any protections. I paid my credit card today in the amount of $59.99(a special to former subscribers). If I do not receive my services SOON, I want my payment returned. My Order number is: NP196166493.
Thank you for your attention in this matter.

this was a free trial and I didn't get to use it my computer broke down before i could and i didn't have my computer for about month and i didn't get to cancel it and my account was charged $59.99

I had trouble completing my order for renewal. I received my Master Card bill dated October 16, 2013 and was charged twice for the same order. Please give me credit for the second charge. Please reply. Sue Carlisle

Ipayed $15.89 for 6 months but have not received my download yet.

I have been charged for something from Norton that I did not order. It was from
Norton*Software NORTON.COM/NSCA and the charge was $154.98. Two (2) days later I renewed my yearly subscription for $69.99. I have NO IDEA where the first charge came from and want to be compensated for it. What do I do now? I am trying to get in touch with Norton now and have been holding a VERY LONG TIME :-(( I love Norton products but am very surprised at this. I just want to know how to get my money back and wonder if you reply here...? Holly
hollace44@gmail.com

I ordered on January 22, 2013 Norton AntiVirus for 1 computer, 1 Year subscription. Order Number NP159494861. Product Key: VBDVCFQ674PVGX8QR8JFFWDVK
Yesterday I received the bill from my credit company where I was charged by Norton
tweis for 2 Norton softwares: KZEA085 and 1Z1JA75. But I ordered only one software
with price $42.49. I want a refund for charge for second Norton software. My e-mail address: jozeftenen55@gmail.com

Sorry Charlie, there is a little known secret when you accept their terms and condition of their agreement with you. You know the one, the one you didn't pay any attention. Practically ALL virus removal software companies will hide in that agreemnt, that you click that you agree to, that puts you on auto-renewal.

Sehr Geehrte Damen und Herren,

Auf meiner Visa Kreditkarte wurde am 16.02.2011 CHF 49.99 in Abzug gebracht und ich Frage mich für was?

Thierry Suard, Hoehenstrasse West 37, 4600 Olten, thierrysuard@gmail.com

Gerne höre ich diesbezüglich wieder von Ihnen. besten Dank

I bought some Norton antivirus from buycheapsoftware.co.uk and it never showed, and I can't get a hold of anyone.. I was RIPPED OFF!

Today I received a notice from Norton renewing my subscription. I have not requested this, I have not been a subscriber for three years. Norton used my credit card information illegally.
Please credit my card immediately!
Douglas Alsem.

On 3-13-08 Norton charged my credit card with $49.99

On 3-14-08 Symantecstore charged me $63.98 -which includes the amount of $49.99

Please reimburse the $49.99 being an unauthorized charge to my credit card .

This is my 3rd complaint. I can't imagine that a firm like yours will do business like this.
It is already more than a month since this charge was made.
David

This is a request not to renew my Norton Antivirus service. I have tried to phone your company to handle this but am always routed to a web site. I'm not complaining, but do need to cancel my service at both of my locations. I have moved and the computers are in storage for the forseeable future. Please contact me via email or a call to my cell phone so that I can conclude this transaction.
Above all DO NOT renew my service at this time. I will call when I want to reconnect to the internet.
By the way, I did try to access the web site that was included in your email advising me of the renewal, but all I can find there is how to connect to the service not how to disconnect or change it.
Thank you for you help in this matter.

On 9/25-26 I placed an order for Norton security software. On the 25th I canceld and order for a update of software before it could download. THEY CHARGED ME FOR IT ANYWAY!
On the 26th I placed an order for the full replacement of Norton software for my computer. It appeared to download, but I can not find it on my computer and there is no apparent change in Norton's operation on my computer.

I have tried 3 times to comunicate with Norton to no avail.

1. I had a message popping up from AntiVirusNT2008 which a Yahoo article describes as very bothersome but non-malicious.

2. I ran Norton 2005 which had all virus defs current. I have a subscription and I ran an update just before doing the scan.

3. I decided to upgrade to 360 v2 - - paid $59.xx - also paid $8 for 1 year maint or something - - downloaded the program and attempted to run. - - Instructions said to first un-install old Norton programs through Windows Control Panel program. I did this. It appeared to be a clean un-install of Norton 2005.

4. Started install of downloaded 360 V2 - - the installation failed.

5. Downloaded Norton Un-install tool - - and ran

6. Attempted 360v2 installation again - - it failed again.

7. Got on Norton Support Chat - - about 7:45 pm - asking for help installing new softare. Got transferred to several people - - a couple tried installation.

8. Someone said the problem was virus infection - - I paid $99 for "consultant" to remove virus -

9. Transferred back to another technician to do installation. He worked on it quite a while without success. He finally stopped trying and stopped responding.

Now it is 2:55 am the next morning and my software is still not installed. I doubt that I needed the virus removed - - if the software was installed that would have taken care of it.

My priority # was [protected] - - I am too tired to look up the receipt number for the $59 software or the $99 'consultant fee' - -

Since I was instructed to remove Norton 2005 I now have no virus protection!

I have 2 charges on my recent Master Card bill, one for $51.99 and one for $68.23. I renewed my Norton Security on May 28 and wonder why there are 2 charges on my bill. The invoice I printed out when I renewed it stated that my charges were $49.99 Cdn. I believe there should only be one charge to that amount.

Thank you.

I was wrongfully charged; $39.99, for #NORTON ANNUAL RENEWAL NORTON.COM/CSCA, posted on 04/01, Transaction Date 03/31, Reference Number 0732. The RORDER NO. 22373590BAV. I do not want Norton products or services. I want to be reimbursed. I want my name and address removed from your files.
Thank you,
Robert

Norton contacted me via e-mail and asked for my new card information so that they could renew my subscription to their Internet Protection service. I did not want to renew my subscription, so I did not give them my new card number. A few days later I received another e-mail from them thanking me for renewing my subscription with my NEW number that I NEVER provided them with. This type of activity is what Norton claims to protect against, yet they are the ones performing the theft.

I was charged twice for the same service. That is installing Norton Antivirus on my dad's computer ! I was charged once on June 6, 2010 and again on June 17, 2010. The first charge was $34.99 for a years service which included a 30 day free trial. The 30 day free trial came to an end and it didn't appear dad was protected any farther. I checked my Visa accn't for May and found that there was no charge to my accn't. So I thought that maybe I had made a mistake when I signed him up. Obviously, I am not a computer whiz. So I wanted him to have protection so I signed up again. This time it was $39.95 and the computer seemed to accept the Norton antivirus and loaded it and put an icon on his desktop. So all was well. Now I see on my latest Visa statement that in fact I was also charged for the original try to load the Norton Antivirus which as far as I am able to determine never loaded on his computer. And for sure he does not need two Norton Antivirus programs. I do not believe two programs can even run at the same time. I don't know what to do next? I hope to be hearing from a representative soon. Thank you !
Contact info: Patrick Cross
patanita@msn.com