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CB Antivirus Software Norton Complaints #2-21
Norton

Norton review: Utilities ultimate trial offering - cannot install

K
Author of the review
8:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

8/28/26 I accept Norton offer for free 60 day trial for Utilities Ultimate. I cannot download it on my laptop, keep getting Error 5 code. On 8/31/26, I talked to 2 incompetent techs for over 90 mins. & they were clueless. Level 2 tech says "Norton is experiencing a world wide outage, just wait 24 hrs.". That was not true! 9/4/26 - Been on hold for over 65 minutes as of right now (1:00 p. m. PST) trying to get a knowledgeable tech on phone and still waiting. There is no accountability at this company, nor do they respond to emails.

Desired outcome: I want a competent trained tech that I can understand their English/communication and help me figure this out.

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  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
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    Sep 29, 2026
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