Menu
ADVERTISIMENT
Home Antivirus Software Norton credit card being charged after I cancelled the renewal

Norton review: credit card being charged after I cancelled the renewal

H
Author of the complaint
6:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My credit card was charged even though I did an online cancellation of the annual renewal on the 9th April 2009. My credit card (name Alfred Terence Armstrong) was charged on the 30th April 2009, reference number [protected] GBR. Please refund my credit card the amount debited of $79.99 and cancel my subscription.

ADVERTISIMENT
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More Norton complaints & reviews

Norton - fraud and scam
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Norton - unauthorized payment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Norton - norton finance - like net66 - just can't keep a promise.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norton - unauthorised payment taken by norton
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Norton - security software has been removed and you have removed fees from my bank
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Norton - unauthorised payments
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
3 comments
Add a comment
E
Nov 26, 2015 5:56 am EST

My credit card HSBC Visa was charged RM 159.90 even though I did an online cancellation of the annual renewal on the 26th Nov 2015. My credit card (name EVELYN TAN AH WAH) was charged on the same day.
The reason of cancellation due to my payment was 3 years in RM 159.90 stead the view detail show 1 year and charging was RM 169.90. Is that something gone wrong in your system.
Please refund my credit card the amount debited of RM 159.90 and cancel my subscription. Please get this done.
Looking forwards to your reply asap.

A
Dec 04, 2010 10:12 pm EST

I don't use nortons any more and have not for some time, but yet my credit card was charged without my authority.

W
Dec 08, 2009 5:40 am EST

Bonjour,
J'ai désactivé depuis déjà 6 mois L'anti-virus Norton. Je n'emploie plus cet anti-virus.
Vous avez prélevé sans mon autorisation le montant de 52, 17 euros à l'aide du numéro de ma carte de crédit le 14.11.09/16.11.09.
Je ne suis pas d'accord avec cette façon de procéder et je vous prierais de me rembourser ces 52, 17 euros dans les 14 jours sur ma carte de crédit, sans quoi, je devrai porter plainte.
No de transaction : [protected].
Merci de faire le nécessaire et de supprimer l'inscription, ainsi que mon numéro de carte de crédit.
Salutations.
Charles Winkler

ADVERTISIMENT

Learn how the rating is calculated

406 complaints
219 resolved 187 unresolved

Norton contacts

(added by reviewer)
Phone number
Address
350 Ellis Street, California United States
Website
Category
ADVERTISIMENT