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North American Spine
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1.8 16 Complaints
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North American Spine Complaints 16

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9:17 pm EST
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North American Spine the whole procedure did nothing for me

had numbness on my right hand fingers only . and i sent in my mri report to dallas offices and told me they would do the noninvasive procedure .no surgery.so scheduled in the houston offices and hospital out patient.the whole procedure did absolutely nothing for me. and they looked at my mri so should of known. plus didn t take insurance and had to pay fees in advance cash or credit card. i m very dissappointed.this was in june/2016.thx eddie ramon.[protected]@yahoo.com...please advice.

Desired outcome: some kind of monetary credit or refund, as i just wasted 13000 dollars i feel.

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1:48 pm EDT

North American Spine information regarding cost for anesthesia

I had Bethany Dotson as my Patient Care Manager. She had informed me that I would have a $150 copay for my back surgery and then later on I would receive a bill for the Anesthesiologist. I asked her to give me an idea of the cost and when I said "would it be around a $1, 000" her reply to me was no it would not be nearly that much and would be around a few hundred dollars. On 2/14/19 I had my laser back surgery and prior to the surgery I paid my $150 copay. On 9/26/19 (over 7 months after my surgery) I received a bill from Grand Canyon Anesthesia for $2, 721.08. This is what they are saying I owe after Aetna paid $2, 153.92. When I received this invoice I tried to contact Bethany Dotson and her phone number was no longer in service. I had also been working some with Meredith Oberlander and her phone number was also not in service. Every phone number I tried for North American Spine Institute for their employees that I had worked with was no longer a valid phone number. I have also tried Grand Canyon Anesthesia to see why the bill is so high and why I am receiving it over 7 months after my surgery. Aetna had made a payment to them on 4/10/19. Nobody answered the phone so I have left a voice mail. This is not how North American Spine Institute should conduct themselves. My email address is monica.[protected]@yahoo.com.

Thank you,
Monica VanDuerm

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3:17 pm EST

North American Spine North american spine institute dallas texas

My husband and I watch the webinar on Facebook two weeks ago I suffer from degenerative disc disease submitted my information Michael Bowles contacted me the following day about getting some treatment for me I have sent them my original CAT scan CD original MRI paperwork as of a week ago I have been calling for the last two weeks asking why no one has gotten back with me leaving my phone number for them to call back they have my email ask them to email me at least tell me whether or not they could help me just called again today February 29 got Michael Bowles answering machine again wasn't very nice this time because all I want is an Answer can you help me or not if you can't send me back my original records so I can MoveOn I am upset I don't understand how you can give somebody some hope and then ignore them can somebody please tell me what is going on and why no one will contact me ?

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Is North American Spine Legit?

North American Spine earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds North American Spine to be a trustworthy company. Although there's a 18% resolution rate for customer complaints, which deserves attention, North American Spine is known for their high standards and safety. If you're thinking about dealing with North American Spine, it's wise to check how they handle complaints.

We found clear and detailed contact information for North American Spine. The company provides a physical address, 15 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Northamericanspine.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Northamericanspine.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Northamericanspine.com you are considering visiting, which is associated with North American Spine, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While North American Spine has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Northamericanspine.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The northamericanspine.com may offer a niche product or service that is only of interest to a smaller audience.
  • We found that the technical contact email address for North American Spine is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • We conducted a search on social media and found several negative reviews related to North American Spine. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • The use of a free email address for contact on northamericanspine.com may be a red flag indicating potentially unreliable or fraudulent activity.
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11:27 am EDT
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North American Spine Failed procedure

To all this might help. I had surgery done at North American spine may 2015 cane home and felt great for two weeks. Then my pain came back with a vengeance. Please consider carefully before you decide to have anything done. Now have to be tested for nerve damage due to my doctors request after he said my feet were not moving correctly.

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5:45 pm EDT
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NAS is a cash cow that uses variously qualified physicians to perform the laser procedure. I thought I had done my homework before scheduling the procedure. After the procedure, I experienced such intense pain that I called the number I was given to ask about getting a stronger short term pain medication. I was directed to a physician's assistant who...

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7:41 pm EDT
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North American Spine Did not work made things worse

I had their laser procedure done and the Dr. told me that it didn't work right after surgery. I asked him to go back and fix the problem since I had flown from North Dakota to have the surgery and he said no I want to wait and see if maybe it will get better. It got a lot worse. I tried to call him and email him but he would not return calls or emails. After two months when I asked for medical records so I could have surgery somewhere else they offered to fly me back to Houston to have surgery. I agreed and went back. They had me go to a different surgeon and he did the job well. Then I started getting bills from the second surgeon. Since I had already paid the agreed amount to North American Spine I called and asked them to take of the situation and they informed me that the second Dr. did not work for them and that they were not responsible for any of his bills.

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7:50 pm EDT
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North American Spine Spinal surgery

I went to North American Spine to have their Accurascope Laser surgery done on my back in June of 2011 with the hopes of their fulfilling the promise of a pain free life. I suffer from severe chronic back pain due that really started due to an automobile accident seven years ago. Because I suffer from Osteoperosis, traditional spinal surgery is not an option for me. I finally contacted NAS after extensive research to see if they could do anything. They requested the latest MRI report (not the actual film) and upon receiving it called me back and said i was an ideal candidate for thier procedure and if I pay them $10, 000.00 up front, that they could get me right in. They said the actual cost of the procedure was around $35, 000.00 but they would bill that to my insurance company and if they managed to collect more than $35, 000.00, they would send me a partial refund of my initial investment. I know they billed my insurance company for many office visits of places I never heard of and many procedures I never had done. To this day, I have yet to receive any of my initial cost.
Now, about the surgery...it did nothing for me. I am in worse pain now than I have ever been and having to survive off of Disability and pain medication. I called them back and they ended up sending me to a new office they opened in Houston. This doctor said he was going to try a procedure called "mapping", then literally burn the nerve ends to eliminate the pain. This ended up costing my insurance company and me an additional $14, 000.00 and guess what...I'm still in pain! Once again, I contacted NAS and they told me they could do the initial procedure again if I sent them an additional $4, 500.00, all after they "garaunteed" positive results.
If you are considering this procedure, I just want you to know what to expect. It has been one of the worst experiences and costly experiences of my life. They make it sound too good to be true and believe me, it is.

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Elaine Andrews
Tallmadge, US
Jul 28, 2013 12:29 pm EDT

Oh my Lord, I feel so bad for you and others who have had these horrible experiences. Maybe I need to listen to my OD, and live with pain meds and not try anything else, taking the risk of worse condition. I cannot imagine this back pain (L5/L4) degenerated disc, any worse than it is already...the pain is almost too much to live with.

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K.R. Miller
Catoosa, US
Jan 23, 2013 9:40 am EST
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Just had the surgery on 11/28/12 in Dallas. After reviewing my MRI, they told me they could help me. I had four herniated disc, one bone spur, and stenosis. They only work on the disc problems, so why tell me they could help when they knew I would additional surgery. My insurance would not cover the cost, so it was out of pocket ($18, 000.00), and I'm no better - if anything, worse. Don't pay NSI a visit unless you got a minor disc problem and even then, you may not get relief.

Empowered Patient
Empowered Patient
Atlanta, US
Jul 14, 2011 8:25 pm EDT

Hello Eddy,
I'm a producer with CNN health. We're looking into the many allegations against North American Spine and what they told patients about the non invasive spinal procedure. Feel free to email our inbox if your interested in sharing your story: empoweredpatient@cnn.com. Feel free to also check out our website for other stories investigating medical errors: www.cnn.com/empoweredpatient

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11:13 am EDT
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North American Spine Please Update Posts

For those having successful or non-successful surgeries with NAS (Dallas only, please), will you please update your post to let others know if you still feel the same as you did when you posted the initial comments? I am researching to find the best "fit" for my problem (3 lumbar disc bulges, arthritis - would get the Accurascope procedure) and so far it is NAS in Dallas. A lot of the complaints are for the Dayton NAS or regarding Dr. Rothstein, who can no longer practice in the U.S. and is currently overseas. Please update your blogs so those searching today can have your current view on your procedure. Thank you all for your time. Have a great holiday weekend! God bless you and your family.

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Chuck Z
Reisterstown, US
Oct 18, 2013 12:33 am EDT

I had an AccuraScope procedure at NAS in Houston over five weeks ago to relieve pain from bulging and protruding discs
on 4 levels in my lumbar spine. The pain has actually worsened and I had dual facet blocks this week from my local pain management doctor to try and help. The pain is now constant and almost unbearable when rising from a seated position. I am taking round the clock narcotic pain killers to function. Since the facet blocks it has gotten somewhat better but is still annoying. The pain is horrible if you need to bend. I am sorry I ever had the procedure.

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forrest v jones
Charlotte, US
Jun 29, 2013 2:49 pm EDT
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I had some back and neck surgery at northamerican spine and it was not a secess story for me. and i was told that if it did not help me they would do it over to take away my pain. I have contacted they many times to no avail.
so far ther word means nothing at all. all I want them to do is do what they said they would do. stand behaid ther word.
my phone number is [protected]

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11:10 am EDT
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North American Spine Please Update Posts

For those having successful or non-successful surgeries with NAS (Dallas only, please), will you please update your post to let others know if you still feel the same as you did when you posted your initial comments?. I am researching to find the best "fit" for my problem (3 lumbar disc bulges, arthritis - would get the Accurascope procedure) and so far it is NAS in Dallas. A lot of the complaints are for the Dayton NAS or regarding Dr. Rothstein, who can no longer practice in the U.S. and is currently overseas. Please update your blogs so those searching today can have your current view on your procedure. Thank you all for your time. Have a great holiday weekend! God bless you and your family.

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5:54 pm EST
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My husband still has spinal stenosis, although he was treated in dayton. Oh. The mri 7 months after the procdure shows that there was nothing done! Except for cutting 2 nerves, who caused the terrible backpain. The pain is less, but he can not stand or walk anymore!! He is bound to a wheelchair. I am not sure if this message will be deleted by nas. Possible...

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5:15 pm EST
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North American Spine spinal stenosis

stay away from all the promises they make in their commercials. do your home work. check the internet, ask your doctor, talk to ex patients !
unfortunately it is too late for a family member. he ended up in a wheelchair. no spinal cleaning...just 2 cut off nerves..the spinal stenosis is still there..
the result: a life without any quality. he WAS able to walk BEFORE the accura scope treatment!

we would love to hear any experience.
lawrence.[protected]@sympatico.ca

take care

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jlisting
Midlothian, US
Oct 27, 2013 1:46 pm EDT

North AMerican SPine doctors are all Pain managmentt specialist, they are not board certified in neurosurgery or orthopedic surgey and have no business cutting into the spine! Anyone who uses these docs for a surgical procedure using and enoscope is asking for trouble. BE EDUCATED!

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diding
Jacksonville, US
Oct 23, 2013 11:21 am EDT

I'm really scared.I have a back and neck problem and problem with walking.I work in one of the best known hosp. and so many times my patients advice me not to have surgery done on my back.So I discover Accurascope.I received a pamphlet and a Cd of patients that had success stories but when I check the comments and complaints...I don't think I want to go though this now. Mine will cost me around $30.000 and up. I don't have any income but I was going to use part of my pension to pay this procedure..I just want to thank the people that posted their experience ...god bless .

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K.R. Miller
Catoosa, US
Jan 23, 2013 9:30 am EST
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Just had the surgery in Dallas (11/28/12). I was told they "could help me" with 4 herniated disc, severe stenosis in two locations, a bone spur and ligament damage. I must state that they tell you up front that they can only address disc problems, but then why invite me down to Dallas when they knew they could only help with one out of four problems. I'm $18, 000.00 dollars poorer and no better, if anything, worse. If you have a small disc problem, they MIGHT be able to help, otherwise seek advice through you primary doctor and don't let them take your money. (PS. you won't find one negative word on their website - that alone should give you cause to look elsewhere.)

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lbuckeye52
McAllen, US
Jun 25, 2012 2:56 pm EDT

I am considering having the procedure done in Houston. What are other options?

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Houstongal
, US
May 15, 2012 8:23 am EDT

Dear Ontario, sounds like a horrible deal you were dealt! I am so sorry! Was this at the Houston or Dallas hospital? I was considering having this procedure done also, now I am reconsidering. So many people with chronic back and neck pain get taken advantage of during a desperate attempt to live pain free. That's all we want is no pain, how can these doctors live with themselves? Such a shame. God bless and take care, Houston

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Pains in the Neck
Kapaa, US
Jan 02, 2012 8:30 pm EST
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I am so very sorry to hear about your family member. I am extremely grateful for your sharing this information on-line.
Over one year ago I found this North American Spine Institute on-line while doing research/homework. I hurt my neck on the job in October, 2007 and have suffered numbness, paralysis, dagger-pains . . . in my left arm. PT helped, but only have 30% strength in that left arm/hand. Can't do my PaTient Care anymore. Am loosing income d/t not working my professional career.
Anyways, I sent in my MRI interpretations, etc. and they said "I was a surgical candidate" and my insurance won't pay, so I'd need to come up with (minimum) $15, 000 cash payment. We were about to mortgage our home . . . and then a friend found your blog.
Thank you,
Thank you,
Thank you for sharing. You have saved me greatly. I appreciate your candor. Aloha. Pam

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9:26 pm EDT
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North American Spine Accrascope Procedure

First off let me speak from experience. I did elect to undergo the Accurascope procedure (in Dallas and YES they do have litigations against that facility as well. Problem is their tort reform doesn't allow us to see when the litigations occurred). I am embarrassed to say that I fell for the whole "marketing" ploy the company employs to convince its prospects to buy in. After all, when one is constantly in pain any solution becomes of interest. I work in a related field and understand the physiology of the spinal column. I asked several times prior to the incident how they would manuver their scope around the S1 nerve to get to the level of my issue. I was told by the woman who answered the phone, the woman who took my credit card info and the Dr. himself several times "we have you on fluro x-ray and the scope has a camera on it as well. If we come close to a nerve we slowly back out and go around." Also, beware of the company's animation. The animation of the procedure makes it look like there is enough room to drive a bus through that space. Again, not true. Go to a "Body Worlds" expo and see for yourself. I've had the opportunity to actually see a cadaver so I know that the space is very tight. Now I am dealing with TEXAS where trying to sue for anything at all is almost impossible. You will find that many doctors because of how the laws protect them and not the patients open up their practices there. REMEMBER, MEDICINE IS A PRACTICE. DON'T LET NAS PRACTICE ON YOU! IF SOMEONE RESPONDS TO THIS POST IN A NEGATIVE WAY YOU CAN BE ASSURED THAT THEY ARE PROBABLY CONNECTED TO THESE RUTHLESS INDIVIDUALS. IF YOU ELECT FOR A BACK SURGERY PLEASE SEEK A STATE THAT PROTECTS YOUR WELL-BEING AND NOT THE PRACTITIONER'S.

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forgetaboutVM
Emeryville, US
Jul 09, 2012 11:32 pm EDT

I have had a spine fusion with instrumentation at L-4 & L-5. I was basically pain free for many years after now I have a bulging disc at S-1 and I started to look around for a solution other then meds. I came across the Laser Spine Institute and the North American Spine neither of these companies accept medicare or should I say Medicare does not think they are legit, now that should be a big clue to everyone about these companies. I consulted 2 top spine experts in the main stream medical one at NYU Hospital for joint diseases and one in SF at the Spine Clinic both of these doctors advised me against going any where near laser surgery and also advised me not to have any surgery at all at this time so they were not trying to get me on their tables.

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Walt4Allen
Louisville, US
Nov 13, 2011 12:16 am EST

Jan. of 2010 had had the Accrascope procedure at North American Spine in Dayton, Ohio. Lawrence Rothstien was the surgeon. After paying $4, 000 out of my pocket I was left with the same low back pain, pain in my left leg, and foot drop of my left foot after his surgery. Now after a year of physical therapy I can now walk short distances only. This Quack destroyed my life. Stay away from North American Spine. Any one interested in filing a class action lawsuit I am interested.

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Crippled By North American Spine
Morristown, US
Apr 04, 2011 4:00 am EDT
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I too was conned into paying $13, 000 out of pocket to these dirt bags. I am now permanently crippled by Dr Kenneth Reed in Dallas. He is not a certified spinal surgeon.During my surgery, he burned 3 nerves leading to my left leg with the laser and he lied to me about the results. Before the surgery he told me that the laser doesn't even get hot enough to burn the nerves, and the worst that could happen is you will be the same as before the surgery. He told me the surgery went flawlessly. I could walk fine before the surgery. Right after, I could not walk at all the leg was almost totally paralyzed and he told me every time I talked to him a different lie. First he said oh you can't walk, that's just from the swelling from the surgery. You will be walking again in a few days, then he said a week, then 2 weeks, then three weeks and on and on and on. He would tell me different facts every time I talked to him. Then I did some research and he doesn't know anything about burned nerves. When I asked him how its possible that he does not know basic facts about nerve regeneration. (they tell you your nerves will grow back) that was when he stop coming to the phone. My leg has atrphied and I will never be normal again. Don't even consider letting these guys touch you.

Quack, scam, quack, scam, Quack, scam, quack, scam,

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canada2003
woodville, CA
Dec 02, 2010 9:06 pm EST
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hi,
my husband had an accura scope procedure, done in dayton .oh. before the op, april 2010 he COULD walk!
Dayton is closed, surgeon gone, hubby`s life ruined..he is in a wheelchair since the op. he had all his hopes set on that surgeon.
we are in touch with dallas, tx. they offered the money back..is my husband a piece of furniture?
The MRI does not show any evidence of an procedure. they cut 2 nerves which caused the pain in his back. ok, pain is gone for 95%,
BUT he cant walk or stand anymore. I fear dallas is as dangerous as dayton...they want my husband to come for a check up...free ofcourse...i am in touch with a lawyer, although we do not have any income, thanks to that doctor.
can anybody help with suggestions?

thanks

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10:38 pm EDT
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North American Spine STAY AWAY!!

Check out these links...

Dr. Rothstein has MULTIPLE open cases. Practices with NO malpractice insurance.

http://www.daytondailynews.com/news/dayton-news/doctor-accused-of-lying-to-patients-hiding-assets--795899.html?cxtype=rss_local-news...

http://www.daytondailynews.com/news/dayton-news/patient-suffers-a-fate-worse-than-death-after-surgery-795886.html?cxtype=rss_local-news...

http://www.daytondailynews.com/news/dayton-news/doctor-who-lost-5m-suit-hasnt-paid-patients-family-796013.html?cxtype=rss_local-news...

http://www.daytondailynews.com/news/dayton-news/jury-awards-6m-to-woman-in-medical-lawsuit-359379.html?cxtype=rss_local-news...

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10:51 am EDT
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Take a look at this article from yesterdays paper. These doctors should not be allowed to practice in America. Our medical system is not in need of an overhaul from our current President but rather a clean up of guys like these who hurt patients, lie, steal and cheat in order to line their own pockets. Pass this link to as many as you can, as Americans we...

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I stumbled on this at RC Blog and it backs up some of my previous complaints and adds much more. I will include links to the persons personal BLOG which has links to back up the claims. This practice is very troubling to anyone considering to have a procedure at this practice. I agree with Don on RC that you need to do your homework and never, never, never...

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5:35 am EDT
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A lot of talk about Laser Spine Surgery and as a individual who needs surgery, I have been researching the various minimal invasive options to pursue. One surgery center which I have ruled out is North American Spine (Dayton Laser Spine or Riverview Health). Take a look at this web...

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Overview of North American Spine complaint handling

North American Spine reviews first appeared on Complaints Board on May 11, 2010. The latest review the whole procedure did nothing for me was posted on Jan 6, 2021. The latest complaint Spinal surgery was resolved on Jul 01, 2011. North American Spine has an average consumer rating of 2 stars from 16 reviews. North American Spine has resolved 3 complaints.
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    +1 (915) 745-7811
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    Houston, TX
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    Hospital For Surgical Excellence, Sugar Land, TX
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    Elite Sinus Spine and Ortho, Houston, TX
    +1 (281) 393-4478
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    Hermann Drive Surgical Hospital, Houston, TX
    +1 (281) 937-8777
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    First Surgical Hospital & First Street Surgical Center
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    Phoenix, AZ
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    Scottsdale Liberty Hospital
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    Greenway Surgery Center, Minneapolis, MN
    More phone numbers
  3. North American Spine emails
  4. North American Spine address
    8080 Park Ln Ste 400, Dallas, Texas, 75231-5926, United States
  5. North American Spine social media
  6. Stan
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    May 24, 2024

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