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Rotech Healthcare
reviews & complaints

Rotech Healthcare
reviews & complaints

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51 complaints
4 resolved 47 unresolved
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C

Rotech Healthcare - Bad equipment

First of all my complaint started in april of 2022. My husband is on oxygen 24/7 we recently received a portable concentrator and it could be used with or without plugging it in. But the first time my husband used it the batteries kept falling out. Luckily i brought a bottle with us as well. So i called and asked for them to send a new one. Well today we received it and plugged it in and it started fine. The guy that delivered it from Rotech got down our road about 2 miles and i had to call him back and get the old one. Because the new one kept shutting off and showing an error message. First of all im already frustrated with the fact that they dont train their delivery guys in the concentrators just only the bottles. And then they send another concentrator and it is obvious that either the place they send them to be worked on did not check it before sending it to rotech and it is obvious that no one at rotech checked it either or we would not have gotten something that didnt work. Im not sure who is in charged but if they dont train their delivery drivers and they keep sending used and none working equipment to the paitents that rely on the equipment to breath they will be having to go through a law suit! I for one want to make sure my husband is not in any risk because they dont check their equipment properly or get a different company to work on them. So in short if something happens to my husband because of equipment given to him by rotech I will be suing!

Desired outcome: Train employees on all equipment!! And check the equipment before sending it out!!! maybe get a new company to work on them.

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Rotech Healthcare - C PAP Supplies

I keep calling and calling for Rotech to bill the right Aetna account and they keep billing my Aetna from my work account. I no longer work at Capital Health and have a new Aetna number.

I have called at least 10 times and this problem has not been resolved as yet. Please have someone call or email me that knows how to fix this. I am tired of calling repeatedly

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Rotech Healthcare - Chapter mask

I was prescribed a machine and mask. Upon arrival, the respiratory therapist went to look for a mask in my size, but didn't have on "in stock". Sent me home with the machine and a mask that is too small. Promised to get me the correct size, and never did. I have called and keep getting the promise of a correctly sized mask and a promise of a follow up phone call. I never received either.

Now, I loose more sleep than before the machine, fighting a mask that is too small and a spouse that sleeps on the couch because the CPAP is roaring because the mask does not fit.

Desired outcome: Higher some customer service personnel that can do their job

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K
8:19 am

Rotech Healthcare - Rotech customer service and billing

I received my sleep apnea machine in Dec 2021. I attempted to use the machine and was unable to even hold it up to my face as so much air blowing out. I contact company asap, they claimed it was preset, nothing they could do, I had to contact my doc. She quit working end of October and I have been waiting to get appointment to establish a new doctor.

I asked prior to ordering this machine about the cost as was told after my initial payment that my insurance would pick up the rest, this company starting taking money from my bank account in large sums, I contacted them twice and spoke to the nastiest customer service reps I have ever spoken to.

I have returned my machine as well as all the supplies you forced upon me and now the company refuses to offer any type of refund. I am being charged for something I didn't even use nor did I use all the supplies you kept sending, they were all returned to Rotech.

I would rather choke to death in my sleep than ever use this company again. Rudest con artist thieves I have ever met.

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3:55 pm
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Rotech Healthcare - Rotech cpap customer service

12/28/2021 I have called several Rotech customer support phone numbers over the past 2 months and have been unsuccessful because i have better things to do than be on hold 1-2 hours. I was unable to complete my CPAP trial due to uncontrollable circumstances. My sister passed away, my mother and my mother in law passed away in the last 4 months. I have...

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B
6:14 am

Rotech Healthcare - oxygen delivery

My oxygen concentrator stopped working so I called Rotech.
They said they would come out the next day and to use the
backup tanks. They did not show up. So I waited 3 days called
them waited and 35 minutes to reach them. Well my oxygen
was about to run out and told them that . They said because
of the holiday I would have to wait three more days before
someone could come out and fix or replace the concentrator.

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R
3:38 pm

Rotech Healthcare - Billing

Received a rent to own (Insurance Requirement) Dream Station from Hook's Oxygen and Medical Equipment, Div of Rotech Healthcare on June 10, 2021. A recall on that machine was on June 14, 2021. I didn't receive no recall notice from Hook's or Rotech but I did receive a bill. The Dream Station was Returned but Rotech 's customer service on 12/20/ 2021 wouldn't clear the account of $111.78. ID 6255916. My health is more important than greed. I want this account zero balanced out and put this matter behind Me.

Desired outcome: Zero balance my account.

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Rotech Healthcare - Refusal to exchange supplies

The recall replacement machine I just received (12/9/2021) is not compatible with some of the supplies they sent me in September 2021. I got notification of the recall shortly before receiving the supplies from Sleep Central. The supplies have not been opened. They refuse to exchange the supplies without me paying the shipping. They were rude and uncaring in their response

Desired outcome: exchange supplies without charging shipping

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M
6:32 pm

Rotech Healthcare - Wound vac billing

My name is Mike Ashmore, global ID 6648278. This company provided a wound vac for my lower left injury for one week after skin graft surgery. They sent me a supply of materials two weeks after they had picked up the Vac. They have since billed my twice with two different amounts and my insurance company (Aetna) says they have not filed a claim. We have met our deductible for the year and do not owe anymore for medical services. They continue to say they have, yet EOB is unavailable through Aetna. Today, their rep hung up in my as I continue to say our insurance company has no record of this. Please help!

Desired outcome: Bills to stop

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A
6:04 am

Rotech Healthcare - Medicaid Auhorization for Bi-Pap Ventilator

Rotech Healthcare improperly filed paperwork to authorize my bi-pap ventilator on two occasions. After the first incident, I complained to medicaid, who instructed Rotech to resubmit a new request, and in capital letters DO NOT BILL THE PATIENT FOR THIS SERVICE. Rotech billed anyway, even though the denial was 100% their negligence. They never submitted the paperwork to medicaid properly. Avoid this DME. They have multiple FTC reports, and their days in business have been numbered. The name was also changed from Vital Care after a pile of sustained bad reviews online.

Desired outcome: Closure of this business permanently

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H
1:21 am

Rotech Healthcare - Oxygen tanks and portlable unit

Back in July Rotech came and picked up my fathers equipment. A few weeks later we get a letter from Rotech stating that they are charging my father over $3, 000 for the unreturned equipment! They took all the equipment. I called the local Rotech office to tell them that about their error and suggested that they check their warehouse for the equipment, . Today we got an invoice (#121510) for that equipment, - a bill for the equipment. Is this some sort of scam that they pull on people? WE DO NOT HAVE YOUR EQUIPMENT AS YOUR COMPANY HAS PICKED IT UP!

Desired outcome: Update records to show the equipment was returned

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Rotech Healthcare - Oxygen Supplier

I just got a delivery of a Concentrator and oxygen from G & G. The delivery person was an idiot named Donna who waited until the end of the visit to inform me that she was not vaccinated and had no plans to do so. She sited all of the people who have had side effects. So this company is willing to put people with compromised immune systems and acute medical conditions at significant risk and adding to the possibility of additional variants so that they don't risk the 0.006% chance of a serious side effect. This company is dealing with individuals like myself who have compromised medical conditions. It is not surprising that a company located in Craig, Colorado is full of Trump loving idiot anti vaxers like Donna. I will be calling my primary care physician tomorrow to report this and will also be in contact with Medicare.

Desired outcome: They should be out of business because they do not care about patients safety and health.

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Rotech Healthcare - Waiting for ordered CPAP mask over 3 months then lied to over the phone

Back in early February, I went into Tyler tx office to be fitted with CPAP mask. The best one to choose from wasn't in my size but the tech, Forrest said he'd order it and let me know when it came in. Each month I called asking if it's available yet. Even sent my daughter in to ask the tech. The last call in April, I spoke to phone receptionist, ( I think he said his name was Kerabu) he guessed that it must have been given to someone else and he'd reorder it. Called again today and the same phone receptionist said I had missed an appointment, then said he told my daughter months ago when she came in it was there. Lied repeatedly and blamed me. I have never heard anything like the ignorant lies he kept saying. I let my Drs office know I still haven't received my unit and of the horrible service the Tyler office provided me as well as the unbelievable lies the phone person began spouting at me like it was my fault.
It felt like a gut punching prank toward a disabled client.

Desired outcome: Somebody from the head office call that office and see first hand how they ( Rep Kerabu) treat customers and fill the reception post with a helpful, honest and reliable person.

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C
4:25 pm

Rotech Healthcare - Oxygen

I wish I could give them a negative 10 stars. They are profiteers of the COVID sickness. November 13th I tested positive for COVID, I went to Doctors out side the Box and they were great. I needed oxygen for 1 day and the doctors wrote a prescription for it (they had to write it for 2 months for some reason but they said it could be cancelled with no charge). After about 2 weeks I had fully recovered. So I called Rotech to come and get the oxygen machine. They said that Doc's outside the Box would have to cancel. So I promptly called them and they faxed the order to cancel. I waited a few days and Rotech never got back to me. So I called again, they said they did not get the fax, so I called Doc's outside the Box, they faxed again. A couple of days still no answer, so I called Rotech again. Once again, they said they did not get it. So I called Doc's outside the Box and they called them, they told me it took 30 minutes to get them to cancel the order. The only problem was by that time Rotech was able to charge me another $133.00. If you need medical appliances tell your doctor not to get it from Rotech, they will rip you off.

Desired outcome: I have paid for 1 month after using 1 day, the second month needs to be cancelled as it is their fault.

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D
11:51 am

Rotech Healthcare - Charging both my wife and I for Nebulizer Rental fees, while they have already received equipment.

My wife and i rented equipment when we got sick with COVID-19 back on 11-23-2019. My wife returned all the equipment in Mid December. Rotech pickup my equipment at home 0n 01252022. Subsequently, they are saying for both of us that we never returned the Nab and Nab supplies Equipment. They charging rental fees for both my wife and myself. for the Nebulizer we never used and they have received. When they pickup my stuff, they signed the paper work but, i didn't notice that it did include the Nebulizer on the paperwork. I believe this is a scam from word go. I know there are other people getting charged. My email address is [email protected]

Danny Velasquez.

Desired outcome: I want people to know what is happening.

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Rotech Healthcare - Absolute lack of response to correct situation of failure of their oxygen concentrator

On 3/1 just after noon the oxygen concentrator provided by Rotech medical supply under contract with the Tucson VA failed. I called Rotech and they said they would send a tech out with a replacement about 5 pm. No one showed up. I attempted to call then about 6:30 that evening but was unable to get through their switch board as the phone kept...

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T
12:43 pm
Resolved
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Replied
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rotech Healthcare - cpap inproper billing

IN 2019 began using a CPAP machine contracted through ROTECH and home health services. Things were fine and billing properly until January 2020 when I changed insurance companies. I contact Rotech about the change, provided the info and the rest has been a nightmare. Every month they have billed the secondary Insurance as the Primary with claims being...

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L
7:52 am
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Rotech Healthcare - max heart drive, murray, ky 42071

Sleep apnea dream where full face mask. Since initially being given equipment for sleep apnea, I have repeatedly requested that the mask etc. be given to me in a size small. Rotech constantly sendMe a medium. I've spoken to them on the phone about this I've texted to no avail . once again I've opened the supplies to change out my mask and find that I've...

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B
2:36 pm
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Rotech Healthcare - service to the oxygen machines

I have been issues that I called several times and they talling that we are scheduled for then to come to the house to service the oxygen machines and here we stay waiting for Gene to show, and he does show and does not call to let us know that will not be able to make it. When I call to see what happend April always tell me "he did not make and I say no, I...

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R
8:58 am
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Rotech Healthcare - cpap supplies

I give both company compliments as well as complaints. I always pay bills owed promptly. Rotech sends not needed products with no returns (3 day return Policy), then sends a bill 5 months afterwards. I was a CPAP customer of Rotech Healthcare Inc, for about a month. They were not nice to talk to on the phone and very pushy. I ordered my routine CPAP...

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Rotech Healthcare contacts

Phone numbers

1877 603 7840 +1 407 822 4600 More phone numbers

Website

www.rotech.com
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