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Rotech Healthcare reviews first appeared on Complaints Board on Sep 24, 2009. The latest review Charging both my wife and I for Nebulizer Rental fees, while they have already received equipment. was posted on Mar 23, 2021. The latest complaint cpap inproper billing was resolved on Jul 21, 2020. Rotech Healthcare has an average consumer rating of 1 stars from 37 reviews. Rotech Healthcare has resolved 4 complaints.

Rotech Healthcare Customer Service Contacts

3600 Vineland Road, Suite 114
Orlando, Florida
United States - 32811-6460

Rotech Healthcare Complaints & Reviews

Rotech HealthcareCharging both my wife and I for Nebulizer Rental fees, while they have already received equipment.

My wife and i rented equipment when we got sick with COVID-19 back on 11-23-2019. My wife returned all the equipment in Mid December. Rotech pickup my equipment at home 0n [protected]. Subsequently, they are saying for both of us that we never returned the Nab and Nab supplies Equipment. They charging rental fees for both my wife and myself. for the Nebulizer we never used and they have received. When they pickup my stuff, they signed the paper work but, i didn't notice that it did include the Nebulizer on the paperwork. I believe this is a scam from word go. I know there are other people getting charged. My email address is [protected]@cpsenergy.com

Danny Velasquez.

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    Mar 02, 2021

    Rotech Medical Supply Company — Absolute lack of response to correct situation of failure of their oxygen concentrator

    On 3/1 just after noon the oxygen concentrator provided by Rotech medical supply under contract with the...

    Jul 21, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Rotech Healthcare — cpap inproper billing

    IN 2019 began using a CPAP machine contracted through ROTECH and home health services. Things were fine and...

    Jan 18, 2020

    Rotech Healthcare — max heart drive, murray, ky 42071

    Sleep apnea dream where full face mask. Since initially being given equipment for sleep apnea, I have...

    Jan 04, 2020

    Rotech Healthcare — service to the oxygen machines

    I have been issues that I called several times and they talling that we are scheduled for then to come to the...

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    Oct 05, 2019

    Rotech Healthcare — cpap supplies

    I give both company compliments as well as complaints. I always pay bills owed promptly. Rotech sends not...

    Sep 20, 2019

    Rotech Healthcare — cpap supply

    Have recurring refill of my CPAP supply and always pay the bill. This time I checked my UHC online account...

    Rotech Healthcarebed and wheelchair

    My mother has gotten a bes from these idoits an yes that is nicely on friday! I have pictures of the bed an wheelchair, the bed railing has broken off fridsy night when my mother had pulled on it to help her roll over the damn thing broke an she went in the floor. My mother is 76 years old an this could have hurt her badly. I will not recomment this company to anyone!!! We also have a lawyer for this very reason. The bed was also put toget wrong an poorly an the chair when she sar ir in the chair plastic piece broke off the bottom! Im highly i mean highly upset this has happen an their wasnt an emergency contact number to contact for this! So take my advise please for the love of pete DONT GET ANYTHING FROM THIS COMPANY!!!

    bed and wheelchair
    bed and wheelchair
    bed and wheelchair
    bed and wheelchair
    bed and wheelchair
    bed and wheelchair

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      Jul 05, 2019

      Rotech Healthcare — lack of in home service and "no show" appointments

      I schedule three (3) different appointment for the Service Technician to come to my home and service my O2...

      Jun 24, 2019

      Rotech Healthcare — cpap, heated humidifier, cushion pap rep2x1m purchase

      First off, I do not have a Heated Humidifier and am being charged for it. Also I received a notice from...

      Rotech Healthcarecpap billing

      When my CPAP supplier for 6+ years closed their doors last fall (2018) in Grand Rapids, all CPAP accounts were given to Rotech. In over 6 years with my CPAP, I never had any issues. Immediately after Rotech took over, there are issues. In May 2019, I receive a bill for "co-pay" for December 2018. I have never had any co-pays for my CPAP supplies prior. It took 10 days for my supplies to be received by me and they have a 3 day return policy. I have new unopened supplies that I do not need. They ignored BBB solutions and should not be a BBB member.
      This greedy should be boycotted, as there are honest companies to deal with.

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        Rotech Healthcareoxygen concentrator

        On 4/29/19, I almost died and my daughter had to call 911 because I could not breathe and was rushed to the hospital. My oxygen concentrator alarm light was on, made no alert sound, no air being supplied, machine is rented and Rotech failed to have a procedure in place to maintain their equipment to make sure it works properly and to change their inside filters that they need to provide and change. I have been breathing in dirty air since they provided the machine in 2017. I want all the paperwork I ever signed and to know why they never properly maintained their equipment.

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          Rotech Healthcareoxygen tank has water in it

          oxygen tank has water in it, ruined my conserving device a Devilibs PD 1000, I expect it to be replaced or repaired ASAP I am house bound until I have my device back'
          To be clear I want my Devilbis PD 1000 not one of your crap Bonsi or any other chad drive units!!! My phone number is [protected].
          I just got a pop up saying my post was too short and would probably not be resolved, so I'll continue, the problem with the Chad Drive devices is they DO NOT dispense enough oxygen per puff. I do an welLness class 2 time a week, I am on 3 liters on one machine 4 liters on the treadmill. I tried a chad drive unit I was at 5 liters and my stats were way low, my oxygen was at 88-89 instead of 93 OR 94

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            Feb 12, 2019

            Rotech Healthcare — cpap supplies

            Worst customer service! I accepted my robo call on 12/23 and reordered all supplies knowing that my...

            Rotech Healthcare — mishandeling of billing for bipap services for 2018

            I have had a bipap machine since the prior year but insurance changed as of Jan 2018. I called to let Rotech...

            Rotech Healthcare — cpap supplies

            I received an auto shipment of CPAP supplies that I did not want. The package was never opened and I needed...

            Rotech Healthcare — lc13 1105175 l nuance pro gel cushion rp

            I just received my 90 day supply...I was sent the wrong size nose pieces...I should have been sent small...

            Rotech Healthcare — customer service

            Re: Follow-up to e-mail sent moments ago … See below. I called into your office on Oct. 12, 2018 at 3:51pm...

            Rotech Healthcare — summit respiratory account not serviced in almost two months

            August 27, 2018 a complaint in Colorado Springs Where do I start? Summit Respiratory, they have been a...

            Rotech Healthcaresimplygo

            I had to pay a deposit of $255 before Rotech would place the order for my husbands simplygo. I paid them. The simplygo broke and I called them to fix it I was told I had to send it back so they could send it to get fixed with no estimate of repair time. I was told while my husband waited for it to be returned he would be given O2 tanks, we got the simplygo in the first place so we can travel as we please. I told them that was unacceptable we were paying for a mobile unit and that's what we needed as a replacement, the person I spoke to on the phone told me my husband would take what Rotech gave him. I hung up the phone and bought one. They came to pick up their equipment Now they want $113 even though the account was on auto pay. I told them take it out of the deposit and send me the balance. Seems they have no record of me paying a deposit, I put it on my credit card so I have proof of the deposit. I am refusing to pay the $113. I haven't received the balance but they keep calling me and harassing me. My question to Rotech is where did my deposit go?

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