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Electrostim Medical Services (EMSI) Customer Service Phone, Email, Contacts

Electrostim Medical Services (EMSI)
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Electrostim Medical Services (EMSI) complaints 13

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3:51 pm EDT
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Electrostim Medical Services (EMSI) electrodes monthly shipping and billing with canceled Account.

This is very poor customer service and fraudulent Insurance claim company.

I got tens unit from my Doctor order. I canceled my Account with them to stop shipping monthly supplies for monthly bill $50 copay by phone spoke with the lady(she is customer service) on 2/9/2023 at 2:30 Pm. They have continued ship me supplies and submitting claim to my insurance IBC on 2/22/2023. I have refused to pay any service since 1/22/2023. I have report them to my insurance IBC, my insurance can't reach out them by phone call. They don't answer the phone, only leave message, they don't call back. The EMSI Never ending, non stop sending monthly supplies bill charge patient forever with cancellation Account.

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11:43 am EDT
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Electrostim Medical Services (EMSI) Tens unit

Back in July 2019 via my my doctors' recommendation I try a tens unit I received a tens unit through the mail from EMSI. It contained a letter from the representative and a document for me to sign to validate I received the device. I received documents from my insurance stating they were billed for the device. I used the device for under 60 days and returned it. The documents from my insurance stated if I had it any longer I would be charged for keeping the device. Yesterday, May 20 2021 I received a bill from EMSI stating I owe them $175.00 rental fee for the first 30 days I had the device. I got the bill two years later due to an incorrect coinsurance billing. I called EMSI stating I had no paperwork stating I would be charged a rental fee for the first 30 days. The representative stated the EMSI representative who gave me the device should have informed me. I told the representative I never met anyone from EMSI. I told her I received it in the mail. She told they don't mail them out. She gave me the impression she thought I was lying on how I received the device. She even had the document handy that I signed when I received the device implying I did a face to face with an EMSI representative which never happened. She then tried to refer me to her manager. The call went to voicemail. I didn't leave a message. I called my insurance to verify the billing codes were correct which they confirmed. They questioned as did I why I'm hearing about it two years later. I got a quizzical tone as to why I'm hearing about it two years later from the doctors office when asking about the codes and the EMSI who was in charge of getting me the device. She didn't have name in their system. In summation I never met an EMSI representative, I received the device through the mail and never received a document that I would be billed a rental fee for the first 30 days until two years later.

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7:40 pm EDT

Electrostim Medical Services (EMSI) TENS unit

The unit only worked for about a year and a half. The real problem is that after notifying them I no longer wanted or needed any products they continued to send them for 5 years at a rate of $140/quarter or $520 a year and billed my insurance. I reported it to tricare, but in typical government contractor fashion they didn't care. Finally had to file a claim with BBB after numerous attempts to get them to stop. That's over 2 grand of taxpayer money, and that's just my experience...how many others had the same?

Desired outcome: To get them to stop sending me product

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Is Electrostim Medical Services (EMSI) legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Electrostim Medical Services (EMSI) to be a trustworthy company. Although there's a 23% resolution rate for customer complaints, which deserves attention, Electrostim Medical Services (EMSI) is known for their high standards and safety. If you're thinking about dealing with Electrostim Medical Services (EMSI), it's wise to check how they handle complaints.

Electrostim Medical Services (EMSI) earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Electrostim Medical Services (EMSI). The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Electrostim Medical Services (EMSI) has registered the domain name for wecontrolpain.com for more than one year, which may indicate stability and longevity.

Wecontrolpain.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wecontrolpain.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wecontrolpain.com you are considering visiting, which is associated with Electrostim Medical Services (EMSI), is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Electrostim Medical Services (EMSI)'s service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • Wecontrolpain.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wecontrolpain.com may offer a niche product or service that is only of interest to a smaller audience.
  • Electrostim Medical Services (EMSI) protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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6:24 pm EDT
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Electrostim Medical Services (EMSI) Company in itself

Was ordered the Stim machine due to a back injury/pain.. was told by the Dr & nurse according to the Rep I would be covered by my Insurance - Got my 1st bill 2 yrs ago for over 1900.00 - My Insurance never covered it & whne speaking with my insurance, they said they told EMSI when they got the 1st paperwork that the Stim would not be covered - then they charge crazy prices for the pads, wires, batteries, etc... Well they're getting 25.00 a month until the bill is paid off, tried calling the company to see if something could be done, only answering machine & no call back - Go Figure

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3:34 pm EST

Electrostim Medical Services (EMSI) tens unit and supplies

After being in a car accident last january I went to physical therapy for several months. A sales rep from emsi contacted me about tens unit and came to my home to deliver it and stated no out of pocket cost to me at all. Then I started receiving monthly supplies and being billed! I called her directly and got that cancelled. But I now have been receiving a billing stating for $125 for almost a year and every time I get it I call the toll free number only to be put on hold music for over 30 minutes at a time. I've literally called customer service 10 times or more. Every statement they sent me I write a big ole note to cancel and send return instructions... Unit was never used.. No one ever responds and then like a month later they send another statement.
I have now sent one more request for return instructions asap. If I do not hear anything I will be reporting them to the state of florida and obtaining an attorney

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12:01 pm EST

Electrostim Medical Services (EMSI) continues to charge for supplies not received or needed

Upon my return from Afghanistan I was given a TENS unit from the military for back injuries. I retired in Jun 2016 and this company keeps sending me bills for batteries or electrodes that I never received. I have ask this Electrostim Medical Services to stop sending these items several times since I am now covered by VA vs. military. I've requested TRI-CARE get involved but all they did was stop paying the bill. Since I have to now pay for these things they are basically taking advantage of a situation.
it is so frustrating to continually get billed for products never received, OR product I don't need.
This company takes advantage of the military system/retirees and should not even have a contract with the military. I have sent three request to EMSI, the latest being Oct 17 to resolve this and no luck.
IF you can help it, do not deal with this company. The exploit situations to get $$ from people who do not need their services and pray that we get tired of asking to stop being charged and pay them because it is easier.
I paid them once, but this is so frustrating.
And if you ask your self why I pay rather to fight with this company, back injuries were not the only problems I came back from AFG with. so as far as i'm concerned this company also hopes for Service members who are exhausted from this 'pebble in our shoe" service.

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7:09 pm EDT

Electrostim Medical Services (EMSI) fraudulent company!

I never even met the sales Rep. My chiropractor ordered the unit and had me pick it up at my appointment. I then started receiving supply after supply that I never ordered or asked for. I called my chiropractor and got the Sales Rep's name and called him many times as well. They billed my insurance company for all of these unwanted items as well. After several months of call after call, the only way to get this fraudulant loop to end was to have my account disabled. The nightmare is not worth it, especially considering the unit itself has an inflated price. Buyer beware!

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Pamela Hogan
, US
Jun 25, 2019 2:55 pm EDT

I have the opposite problem. I can’t seem to get any supplies. I have called. Oh sure, we will send it 3 to 5 business days. That was over 6 months ago. Then, they state the doctor did not fill out forms. The doctors office submitted multiple times. Battery dead won’t charge, No reply. Giving up. Waiting to hear from doctors office and insurance company. Will never do business with them ever again!

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Eduard0
, US
Apr 23, 2018 12:44 am EDT

How can I get rid of this i keep receiving stuff that I'm not asking for!

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Hilden
Franklin, US
Aug 19, 2017 5:47 pm EDT

I finally got rid of this company. They billed me for the unit that I returned to the physical therapist for a couple of years. My insurance paid them over $800 for it and they wanted $292 from me. I decided that if they kept sending a bill with a postage paid return envelope, I was going to make it cost them money. I stuffed the envelope with heavy things including pennies and nickels, an old cell battery and cardboard. It must have cost them over $1.00 for postage. I was planning on doubling the weight each month, but that stopped the billing. I had tried everything. Talking with them, filed a complaint with insurance, lots of texting. Nothing worked until I sent them the heavy envelope.

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4:59 pm EDT

Electrostim Medical Services (EMSI) Tens devices

This company is such a joke I have insider information on them. I just recently attended their national sales meeting and what a ridiculous event it was. This company tells it's reps to tell patients that their units are bundled with the devices and then bill the patients insurance company for both the device and either a back brace (in most cases not necessary) or a garment ( again not necessary for most). The managers are such a joke they fly around the country and don't even see their reps. You also can never get a straight answer out of them on how much they actually bill an insurance company for one of our devices. they just dance around the answer and never tell you the truth, they also are taking advantage of the military. (more to come)

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7:05 pm EST
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Electrostim Medical Services (EMSI) Overcharging Insurance - Shipping Supplies Not Ordered

They double billed our insurance for the one unit we purchased, and billed for rental fees even though we purchased it outright. Our insurance has fabulous coverage, but even so, we would have had to pay more than $1000 out of pocket. I spent 3 weeks in the hospital, and only paid $250 out of pocket, so when we got the EOB from the insurer, I knew something was wrong. BC/BS had a great deal of difficulty contacting them, and finally got them to resubmit, but even though BC/BS said I only owed $135, they still billed us for more than $1000.

I have since paid what BC/BS said we owed, and wrote instructions to cancel all further deliveries, yet they still keep sending supplies we didn't order. Don't do business with EMSI. If you do, you'll be sorry.

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sniffy637
, US
Jul 29, 2015 7:43 am EDT

EMSI is the worst. My doctor ordered a TENS unit for me. It arrived in the mail about a month later & it does help some with my back pain. Then, about a month later, I receive a letter from EMSI stating I have to have a medical apt w/my dr to verify the TENS unit is helping me & everything is ok. The letter said I had to see my dr AFTER 5/8/15. Because of a rare cancellation I was able to get an apt for 5/11/15. I completed the paperwork by EMSI stating the date & time of my apt, my dr.'s name & contact info & sent it back to them. Then, about 2 weeks later, I get another letter stating I needed an apt AFTER 5/13/15! I called & told the lady who answered that I had already received a letter & complied with the 5/8/13 date & my apt was 5/11/15. I told her to check my file. She said she did not have to check the file, the first letter was sent in error, I had to comply with the second latter's date. Now, let me say I was pretty upset. I use military medical (retired military) & it is very hard to get an apt. My dr happens to deploy a lot & is in & out. I explained that to her & she said it did not matter I had to go by the second date. She said she had no control over the first letter. So, I am now waiting until my dr returns from deployment to reschedule another apt. I would not recommend them nor deal with them if I did not have to. One hand does not know what the other is doing. Very poor way to run a business. No wonder MEDICARE is running out of money & slicing the dr payments. With companies like EMSI, who don't know how to manage or run their business, is it any wonder that MEDICARE has so much fraud? WOULD NOT RECOMMEND EMSI! DON'T USE THEM!

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Hilden
Franklin, US
Aug 19, 2017 5:55 pm EDT
Replying to comment of sniffy637

I finally got rid of this company. They billed me for the unit that I returned to the physical therapist for a couple of years. My insurance paid them over $800 for it and they wanted $292 from me. I decided that if they kept sending a bill with a postage paid return envelope, I was going to make it cost them money. I stuffed the envelope with heavy things including pennies and nickels, an old cell battery and cardboard. It must have cost them over $1.00 for postage. I was planning on doubling the weight each month, but that stopped the billing. I had tried everything. Talking with them, filed a complaint with insurance, lots of texting. Nothing worked until I sent them the heavy envelope.

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2:25 pm EST
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Electrostim Medical Services (EMSI) I was lied to

I was told by matt klein territory manager that i was covered under my insurance because i told him i did not want his machine till i talked to my insurance compant he told me he did and i was covered and i am not there not in my network since i couldnt make it to him he brought it to my house droped off no instructions i used it once it made my neck and arm hurts more after the use of this product then they mailed more stuff for this machine with no directions and now are tryinf to make me pay for it a used the thing once i mailed it back to them now there charging me 203.89 after my insurance did pay them 189.39 i do not fell that i should pay for this since they lied to me i would never have taken it if he didnt tell i was covered thats alot of money for i one trime use of a product i didnt want

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Emanuel Cifuentes
, GT
Apr 21, 2015 9:34 pm EDT

i had a sugery back in 2010 because my joint came off and i was giving this product. i came to my natal country Guatemala ando since i came here the device wont work and i really need you to help me.

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know from experience
Stamford, US
Apr 18, 2012 6:55 am EDT

The reason that happened to you is because that is what the company trains their employees to do. They say to tell the doctor/patient that it is covered under insurance but if for some reason it is not, the patient can sign a hardship form whereas end result is they do not have to pay. FYI illegal!There are a few reasons as to why this is unethical. 1) Why would a patient want to sign a hardship for something they were given the impression would be covered by insurance?how humiliating! 2) Even if you sign the hardship form EMSI will try to collect some money on a monthly basis. Gotcha! 3)If you out right refuse to pay, which anyone who is unfortunate enough to get caught up in this scam should be, they let it go and do not try to collect. EMSI becomes happy with whatever insurance did pay them even if it is not the full amount they billed. That way of billing is against the law!
Did I mention you can google the devices they sell and get them for a mere fraction of what they bill insurance companies and ultimately you! Listen we understamd doctors/service companies/hospitals can bill for services, but when does it become a raging red flag that what they bill is grossly inflated and the only one earning is the owner of the company? i could go on and on-but you get the point.

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11:08 am EDT

Electrostim Medical Services (EMSI) Scam

These guys are scam artists and LIARS!

On or about July 5th, 2010 I received an advertisement in the mail from EMSI that says; "Is the media talking about your company and products?", so I sent them an e-mail asking for more info. About 2 days later I get a call from Steve Friedman, the president of the company. He told me all about the company, what they do, how they do it, etc. and then we talked about the products and business I wanted to do the PR campaign for. He said what I had (my products and business) is perfect for this campaign, so he sent me a questionnaire to fill out. I did, and I listed EVERYTHING about my products and business that I wanted to do the PR on, and I made it VERY clear that this PR campaign was about (and ONLY about) my products and business. Well... after he schmoozed me and lied to me and got me to sign the agreement and send him the $7, 445.00, he arranged a conference call about a week later with the EMSI staff. We did the conference call and during that call I was told that the campaign will NOT be about my products or business, but rather about "me" and my expertise in my field and that MAYBE I could get my products and busines "mentioned" during the interviews and ad campaigns, but there would be no guarantees. This is NOT what their ad says, it is NOT what I was EVER told before signing the agreement, it says NOWHERE in the agreement nor ANYWHERE that directions can (and will) change, and now they say since I signed the contract (that says "no refunds"), I am stuck having to pay the $7, 445.00 for something I do NOT want! Had I have been told BEFORE being lied to and coaxed into signing and paying, I would have NEVER signed up for such a rediculous campaign. "I" don't need, nor want, any PR... my products and business need the PR! They say they promote your PRODUCTS abd BUSINESS in their ads, in conversations on the phone, in e-mails, and so on, and then they change directions once they get your $ and have your signature on the agreement, and they won't refund a dime of it. This is fraud, false advertising, misleading customers and is an absolute scam and a crime! I have ALL of the e-mail correspondances as well as the original questionnaire they had me fill out and fax to them that CLEARLY says this campaign is about my PRODUCTS and my BUSINESS, not about "me", nor that I "may" get them mentioned in the campaign. Who in their right mind would pay for something they MAY get? I mean, COME_ON! These guys are RIP-OFFS and CROOKS!

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Marti Carlson
Clearwater, US
Aug 02, 2011 4:08 pm EDT

Following are:

1. An email in which Mr. Johnson says he is sorry and would take down any complaint filed online,

2. Facts related to this complaint not included by Mr. Johnson.

From: "Arron Johnson"
Date: Fri, 10 Sep 2010 15:59:44
To: 'Steve Friedman'
Subject: RE: Your Refund

I was advised by my lawyer to not communicate with anyone for any reason. Maybe not the best advice I've ever gotten. I am sorry things didn't work out well. I WILL remove the complaints on-line. The one's I am not able to remove, I will post a comment that the problem was resolved and a full refund was issued. Please know that I DO thank you for the refund.

Arron

From: Steve Friedman mailto:Steve@emsincorporated.com
Sent: Friday, September 10, 2010 3:42 PM
To: aj@vom.com
Subject: Your Refund

Aaron: First let me tell you that your credit card charge has been reversed and below you will find the receipt as documentation for your records. But, I have to tell you how surprised I was to learn of your online complaints about our company. After receiving your email about a refund I sent you 2 emails and left 3 phone messages trying to reach you about your request. I made it very clear in my phone message that a refund was not a problem and I just wanted the chance to talk to you to clear up any misunderstanding. On my third voice mail message I even expressed concern that I hoped you were okay as I hadn't heard back from you despite my emails and voice mails. It's unfortunate we didn't have a chance to talk.

Steve

This complaint from Mr. Johnson came as a complete surprise, especially since EMSI partner Steve Friedman, immediately upon learning of Mr. Johnson’s concern about the contracted publicity campaign, attempted to reach Mr. Johnson.

The following information should fill in important data that Mr. Johnson did not supply in his complaint.

Steve Friedman sent 2 emails and left 3 phone messages trying to reach Mr. Johnson. In the phone messages he assured Mr. Johnson that there was no question that we were prepared to give a refund. However, Steve received no response from Mr. Johnson to either the emails or phone messages.

EMSI offered to give Mr. Johnson a refund even though there was no contractual obligation to do so per this excerpt from the agreement that Mr. Johnson signed: “If Client cancels campaign, EMSI will book media equal to the amount of money remaining on account. If client prefers to not do any further media upon canceling the campaign, any funds on account will be deemed non-refundable.”

The service Mr. Johnson contracted EMSI to deliver was to arrange interviews on talk radio and online and offline print coverage through which he, as spokesperson and an expert, would be able to give his message that would tie into his products and how they would be of benefit to listeners/readers. The number of radio interviews and print impressions/viewers per month is guaranteed and EMSI has been doing so with clients for more than 20 years.

It is false for Mr. Johnson to say he filled out a questionnaire in advance of signing his contract stating he wanted to only promote his products. No such questionnaire is ever used as part of the sales process. It is only given to someone when they sign a contract, pay for our service, and officially become a client. Mr. Johnson’s agreement was signed July 15th and his questionnaire was received in our office on July 23rd.

As publicity experts for over 2 decades, EMSI includes as part of our standard marketing and sales the education of prospects that publicity is not the same as a paid infomercial or advertising and there is no guarantee of what the media will air or publish and no guarantee of resultant sales from publicity.

Steve provided Mr. Johnson with this information prior to signing the contract, both in phone conversations and also in a document describing our company and services, emailed to Mr. Johnson in May. In addition, Mr. Johnson has been getting our email advices on publicity for years, about what publicity is and how it differs from advertising.

So it is disingenuous for Mr. Johnson to say he wasn’t provided with information about what his publicity campaign would entail.

It’s unfortunate that Mr. Johnson didn’t respond to our attempts to reach him, so this matter could have been amicably resolved and clarification could occur. We value our clients and our mantra is to service them and foster great relationships with both current and former clients, as evidenced by our longevity in the business and testimonials we have garnered. When our clients win, we win.

As Mr. Friedman stated in his voicemails to Mr. Johnson, we intended to give him a refund and have done so.

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8:25 am EDT
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Electrostim Medical Services (EMSI) Delivery AFTER Cancellation (Return & Credit Declared)

I cancelled supplies that I receive every few months, whether I need them or not. I have called them several times and let them know that I do not need any replacement supplies, since the electrodes can be used many times
and batteries can be bought much cheaper locally, as well as the wipes can
be bought locally much cheaper as well as the lotion. My doctor or myself never requested batteries, wipes or lotion, and there was never any question as to how often I would need electrode replacement. I used the same electrodes for one year at a rehab facility, so why would I need them monthly? How can they send batteries, wipes and lotion which is NOT doctors orders, and my permission was never asked? Since I always have health insurance, batteries, wipes and lotions are NEVER covered, and NEVER ordered and nothing is sent Free of Charge... On the last Explanation of Benefits the Electrode charge was $195.12 and DME Delivery-Set Up is $30.00. I received the initial unit from my therapist directly, and I never have met anyone from EMS. Since the padded envelope is very light and there isn't any DME Set Up, What is $30.00 for? The evelope is 8" X 9" and is lightly padded for the electrodes. I cancelled their service totally, since I have enough electrodes for 15 years. I cancelled on June 6th and coincidentally I receive another electrode envelope on the 11th? On their printed postage stamp (label) on the envelope it states on the left top line
" Change Service Requested". This makes me think that my cancellation triggered EMSI to immediately send another shipment to charge once more. When I called an cancelled on June 6th, I was told that there would not be any more shipments sent and it was cancelled. The delivery confirmation number is [protected] 43 with USPS. I will attach the info on this delivery from the USPS website as follows:

Label/Receipt Number: [protected] 43
Class: Package Services
Service(s): Delivery Confirmation™
Status: Delivered

Your item was delivered at 2:54 PM on June 11, 2010 in SUMMERVILLE, SC 29483.
Detailed Results:
Delivered, June 11, 2010, 2:54 pm, SUMMERVILLE, SC 29483
Arrival at Post Office, June 11, 2010, 8:36 am, SUMMERVILLE, SC 29483
Shipment Accepted; June 10, 2010, 10:09 am, CHARLESTON, SC 29423
Electronic Shipping Info Received, June 09, 2010

PLEASE HELP ME RETURN THIS LATE SHIPMENT AND RECEIVE CREDIT, and hopefully EMSI should always get approval from customers
before sending batteried, lotion and wipes, and always get approval from customers for the usage need to reorder, not just automatically pick a delivery timetable that is best for EMSI making a profit.

Thanks for your time and consideration.
Sincerely,
Barbara Delia

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Reviewer34727
,
Sep 23, 2015 10:43 am EDT

OVER BILLING. Period. Multiple bills for same items. Billing for items not received.

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Rosa Salazar
Chula Vista, US
Oct 31, 2011 4:40 pm EDT

I wish to cancel all auto delivery supplies to my EMSI account. I feel taken advantage of since you have my credit card number that you can just decide when I should have supplies just to make a sale. I highly agree that you should ask the consumer before ordering any supplies.

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6:24 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Beware of electrostim medical services, also known as emsi. They provide small electric shock devices if you have back pain - which doesn't even help i bet. We went to our doctor who apparently ordered one for us but didn't really explain to us what he was doing and that it would cost so much. We have good insurance coverage however this medical unit still...

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Overview of Electrostim Medical Services (EMSI) complaint handling

Electrostim Medical Services (EMSI) reviews first appeared on Complaints Board on Mar 19, 2009. The latest review electrodes monthly shipping and billing with canceled Account. was posted on Mar 29, 2023. The latest complaint Overcharging Insurance - Shipping Supplies Not Ordered was resolved on Jan 28, 2013. Electrostim Medical Services (EMSI) has an average consumer rating of 2 stars from 13 reviews. Electrostim Medical Services (EMSI) has resolved 3 complaints.
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  1. Electrostim Medical Services (EMSI) contacts

  2. Electrostim Medical Services (EMSI) phone numbers
    +1 (800) 588-8383
    +1 (800) 588-8383
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  4. Electrostim Medical Services (EMSI) address
    3504 Cragmont Drive Suite #100, Tampa, Florida, 33619, United States
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Electrostim Medical Services (EMSI) is related to the Medical Negligence and Deficiency category.

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