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Sunrise Senior Living Complaints Summary

9 Resolved
5 Unresolved
Our verdict: With a good resolution rate, Sunrise Senior Living generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Sunrise Senior Living complaints 14

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11:52 am EDT
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I did not cash my last pay check as all of my paychecks were direct deposit. I asked HR to re-issue a new check as this check was over 180 days old by the time I found out it was not directly deposited. My ticket number is 3-[protected]. I ask every time I go to sunrise of Minnetonka. I am a home health nurse and am physically in the building every one to two weeks.

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4:00 pm EST

Sunrise Senior Living Rent

I have been a long time resident of Sunrise of Madison, NJ and this past September the payment center failed to withdraw my rent from auto-pay. I learned this accidentally, when I checked my balance at the bank and found I had too much money over a week later. I immediately directed my bank to issue and e-check for the amount due, but it wasn't issued for another 10 days. I notified the payment center of this issue and they responded that it was fine. When the Oct. payment came due, there was not enough money in my account for the auto-pay. Again, I asked the bank to issue and e-check and found that the payment center had not applied my last payment to my account which explained the deficit in my account. I cancelled auto-pay and have been using e-check each month. Payment center has not applied the payments and I have been accruing late fees unbeknownst to me, until today.

Desired outcome: Please resolve this issue for me since it is very frustrating.

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6:34 pm EDT
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Sunrise Senior Living Assisted Living

Since our mother has been with Sunrise, we have had many negative experiences. Below is a synopsis of some of our interactions with the Sunrise Senior Living at Lincoln Park. I want to add that there are some wonderful aides who are just overworked. Also, we are only asking what was promised when we signed the contract.

When we signed the contract with Sunrise, we were told that there is an 8 to 10 minute wait after a resident presses the call button for an aide to appear. One evening I was getting ready to leave when mom said she had to go to the bathroom. I pressed the call button by her bed and the waiting began. I walked the halls to try and get help but everyone was busy assisting others. We waited TWO HOURS for aides to appear to assist mom in the bathroom. At that point, mom had already urinated and defecated in her pants. I took this issue up with the managing director. No one at Sunrise ever got back with us about this incident.

Another evening, I was in mom's room and pressed the call button at 6:30 pm because mom needed assistance in using the bathroom. I stepped out to make a phone call. An aide arrived in mom's room while I was out and turned the call button off without taking mom to the bathroom. I returned to mom's room and found out that the aide had not taken mom to the bathroom. I found the aide on the 1st floor and the aide said that she thought I was gone for the evening and would assist mom after her break. I requested the aide help mom before the break. Once again, we spoke with management and no one ever got back with us.

Mom had to use the restroom after lunch. The aide manager (the one who does the aide training), looked at us and said “she went an hour ago'' and acted like she did not want to help. My brother explained to the care manager that mom needed assistance in the bathroom and finally the aide manager took mom into the bathroom. We spoke with management and no one ever got back with us.

Another time, I pulled the call button by mom's bed and the aide manager arrived and told me not to pull all the call buttons in the room. As I was telling her I only pulled the one by mom's bed, the aide turned and walked away. Another aide witnessed this and said “don't let her spoil your day''.

Understaffed, underpaid and frustrated staff. One aide showed me a list of the eight residents she was responsible for the day. Keep in mind, the majority of these residents are beyond assisted living and are more in the realm of nursing home care.

Another aide, out of frustration, told us that the facility was severely understaffed. Also, the aides phones didn't even work so they were not receiving pages from the residents.
Speaking of being understaffed, on October 9th the aides arrived at approximately 8 am and told mom that they would be back after breakfast to clean her up. At 1:45 pm., no aides had arrived so my brother asked the receptionist who mom's aides were. At that point, the aides arrived and gave mom a bath. During this time, mom's sons and daughter were the ones giving mom water and feeding her applesauce.

One evening, my mother was having a hard time breathing and was in extreme pain. I pressed the call button and when an aide did not arrive, I went to the nurse's station on the second floor but was unable to find anyone. I found two aides on the third floor and explained the situation. It took 20 minutes for the nurse to appear to administer the oral pain medication. When the Hospice nurse spoke with the Regional Director of Nursing for Sunrise, she told the Hospice nurse that a 20 minute wait when someone was in distressed breathing and in pain was acceptable. Because of that situation, a doctor's order was placed that two syringes of medication were to be given to one of mom's adult children at 3 p.m. so they would not have the medication on hand throughout the evening and not have to wait for a nurse to appear to administer the medication. At one point a nurse was uncomfortable with leaving the medication in the room. My brother was able to convince her it was a doctor's order to give him the medication to have on hand so we would not have to wait for help.

Because of the above mentioned situation among others, our Hospice nurse set-up an appointment with Sunrise's regional director of nursing to address some concerns (i.e., inadequate care, red marks appearing on mom's back, etc.) and also talk about mom's care so we would all be on the same page. Hospice representatives, along with my brother and I, met in the Sunrise lobby at the appointed time. That is when the regional director of nursing yelled from across the room that she had another appointment because the Hospice nurse never verified the meeting. The Hospice nurse said “Confirm the meeting? We spoke and agreed on Thursday at 10:30 am''. The nursing director just kept walking. Our Hospice nurse said she had never had to deal with anything like this before.

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Is Sunrise Senior Living legit?

Our verdict: Sunrise Senior Living has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Sunrise Senior Living's position as a benchmark of trust and quality within its industry. Users and clients of Sunrise Senior Living can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Sunrise Senior Living earns 100% level of Trustworthiness

Perfect Trust Endorsement: Sunrise Senior Living achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sunrise Senior Living. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sunriseseniorliving.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Sunrise Senior Living website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Sunriseseniorliving.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a sunriseseniorliving.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

We looked up Sunrise Senior Living and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on sunriseseniorliving.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

Sunriseseniorliving.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sunrise Senior Living.

However ComplaintsBoard has detected that:

  • Sunrise Senior Living protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Sunrise Senior Living. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:16 am EST
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Sunrise Senior Living Management and the leads

The management favors other employees and treat them like there nothing. They call meetings that dont make sense leaving the seniors unattended or when they call for help they cant be helped because they said so they run the facilty like its there own home when the call they want u to jump high. Very abusive place to work in. Robin and jay the managers should be fired immediatley they dont know how to work or even resolve problems

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Sunrise Senior Living Changes to care without consent

When the psychiatrist assigned to my mother in Sunrise retired, Sunrise hired another psychiatrist to re-evaluate her. The new psychiatrist changed her medication, which is always bad for a dimensia patient. The new medication supposedly (no proof has ever been provided) made her psychotic and a danger to other residents, and she would wander at night instead of sleep. They decided to put her in her own room without any authorization, thus raising the monthly rate almost $2000. Executive Director Frank Morosky offered at best a letter explaining why the changes were made, but refused to provide any employee statements or documentation to support his reasoning. The grossly incompetent billing department called me on more than one occasion to tell me I haven't paid in several months (basing the claim off of the balance due rather than the date of last received check). I don't know what program they use to sort payments, but apparently chronological isn't an option. Then their collection department called me and told me that I don't have an argument against the charges because I couldn't prove that I did NOT want the changes. Yes, you read that correctly. Finally, they are trying to terminate the contract because we refuse to give in to their extortion and shady ways. If you want to give them all your money, go right ahead. I'm sure the facility is nice. But from the perspective of an outsider paying for services, you are doomed.

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Well I work at a sunrise in MD. What started out as a part-time waitress job for a high school grade turned into a LIVING HELL! before I even started at sunrise I worked in a similar environment at an Erickson home and I LOVED IT. But had to quit because I moved. I got the job at sunrise making 8.00 but when i left Erickson, i left at a rate of 8.25. But I...

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Sunrise Senior Living Director in charge rude, unfriendly

The Director in charge Ann is unprofessional, unfriendly, rude, accuses people of wrong doing.
She should not be in charge of a facility. She has no feelings towards other peoples feelings.
Ann needs to go find another career path to follow.

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Sunrise Senior Living Negligence, Refusal to Compensate

On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home.

Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

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Orlando
, US
Oct 15, 2010 6:08 am EDT

On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home.

Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

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9:58 am EDT

Sunrise Senior Living Assisted living negligence, refusal to compensate

On June 19, 2010 a Sunrise Senior Living aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home. The fall happened at Sunrise of Jacksonville (FL).

Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

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9:28 pm EDT
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On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home. Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what wa...

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2:06 pm EDT
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Sunrise Senior Living Sunrise Stinks

My mother recently broke her leg at Sunrise. They say nothing happened, while the hospital said it was caused by trauma.
They are lying ### who cover up neglecful care.
We are filing a complaint against them and I hope they go out of business. Do not send anyone to Sunrise - a lot of money for crap care.

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Sunrise Senior Living Innapropriate Management Conduct

Sunrise Senior Living in East Setauket is a horrible place. No family should get involved with this totally innapropriate place. The manager Frank Morofsky is completly innapropriate towards family members of residents. His relationships with family members are unprofessional and completly unethical. I highly advise anyone considering Sunrise in East Setauket to re-think their decison and consider another senior living home. Furthermore the other employees are also liar, cheaters, and engage in untheical activities as well, especially with personal relationships and finances.

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galek
Cleveland, US
Oct 14, 2011 2:31 pm EDT

Rocky River, Ohio
Sunrise Assistant Living facility- The Director, Ann who is in charge does not know how to treat people.
She is rude, unfriendly and unprofessional. Ann should not be the director at Sunrise.

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5:33 pm EDT
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Sunrise Senior Living killed mother by neglect

i had problem with sunrise senior living in boca raton. paid over 6000.00 per month with no insurance and they neglected her to the point where she fell out of her wheelchair. called us and said saw doctor and everything is fine. went to see her and her head was bashed in. both eyes black and blue. called 911 against sunrise's wishes and the paramedics got the incident report. Of course they lied. She had never seen a doctor, no care given and she was transported to the hospital and then to hospice where she died 7 days later. poilice investigated and they found made up reports. autopsy confirmed brain hemotoma

nice, huh?

andrea parkoff
[protected]

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MR KRAP
adsfasd, US
Jan 27, 2011 3:12 pm EST

this nursing home is giving my family over 300k for this neglect. They settled, which is an admission of guilt.

DO NOT SEND YOUR FAMILY THERE

BEWARE

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Eric e.
Thousand Oaks, US
May 30, 2010 12:30 pm EDT

I have worked at sunrise for four years and ' I have noted much of what goes on there, people pay way to much for family members to live there.

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FrancesCNA
Alpharetta, US
Apr 07, 2010 12:11 pm EDT

to "weeeeeeeeee"

You obviously don't have or have never cared for an elderly family member.
It is an extremely difficult situation because the senior is in a declining mode and not in an improving mode.
It is much much easier to care for small children than it is to care for a senior.
I know because I have done both.

My mother caused herself major health issues in her attempts to care for my father at home. All of the stress and exhaustion have caused her Macular Degeneration to progress faster than the doctor says it should and she actually went into the hospital Easter 2009 with a possible heart attack.
I say "possible" because her doctor left the practice the very week that mom went in the hospital and we never got a definitive diagnosis.

Your comment was inappropriate, insensitive, uncalled-for and just plain RUDE. SHAME ON YOU, "weeeeeeeeee".

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FrancesCNA
Alpharetta, US
Apr 07, 2010 12:06 pm EDT

to "weeeeeeeeee":
You must not have any elderly family to care for yourself.
It is an extremely difficult situation to deal with and it's MUCH harder to care for a senior than it is even to care for very young children.
I know because I have done BOTH.
My mother's attempt to care for my father at home nearly killed her - put her in the hospital one Easter with extreme exhaustion and stress and a possible heart attack, but we never got a definitive diagnosis because her MD left the practice the very week of her hospitalization.
Your comment was inappropriate, insensitive, uncalled-for and COMPLETELY RUDE.
SHAME ON YOU.

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danajayne
Crystal Lake, US
Mar 28, 2010 12:34 am EDT

Do not listen to this jerk, It is not your fault in any way. this guy has some mental issues

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12:58 pm EDT
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This company is supposed to be an assisted living facility and take care of our elders. It does not do this. They hire lazy care givers that get minimum wage, and only put 2-3 on the staff to cut down on budget, and these people are the ones taking care of our parents. The buildings are old, dirty, smelly, and falling apart. I thought this was just the...

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Sunrise Senior Living contacts

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