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+1 888 434 4648 (Pricing & Availability)
+1 703 273 7500 (Head Office)
7902 Westpark Drive
Mc Lean, Virginia
United States - 22102

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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sunrise Senior Living Lincoln Park — Assisted Living

Since our mother has been with Sunrise, we have had many negative experiences. Below is a synopsis of some of...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sunrise Senior Living — Management and the leads

The management favors other employees and treat them like there nothing. They call meetings that dont make...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sunrise Senior Living — Changes to care without consent

When the psychiatrist assigned to my mother in Sunrise retired, Sunrise hired another psychiatrist to...

East Setauket

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sunrise Senior Living — PayRoll

Well I work at a sunrise in MD. What started out as a part-time waitress job for a high school grade turned...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sunrise Senior Living Rocky River — Director in charge rude, unfriendly

The Director in charge Ann is unprofessional, unfriendly, rude, accuses people of wrong doing. She should not...

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Sunrise Senior LivingNegligence, Refusal to Compensate

On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home.

Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

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    • Or
      Orlando Oct 15, 2010
      This comment was posted by
      a verified customer
      Verified customer

      On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home.

      Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

      Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

      Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

      Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

      0 Votes

    Sunrise Senior LivingAssisted living negligence, refusal to compensate

    On June 19, 2010 a Sunrise Senior Living aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home. The fall happened at Sunrise of Jacksonville (FL).

    Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

    Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

    Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

    Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Sunrise Senior Living — Sunrise of Jacksonville

      On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Sunrise Senior Living — Sunrise Stinks

      My mother recently broke her leg at Sunrise. They say nothing happened, while the hospital said it was caused...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Sunrise Senior Living — Innapropriate Management Conduct

      Sunrise Senior Living in East Setauket is a horrible place. No family should get involved with this totally...

      East Setauket

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Sunrise Senior Living — killed mother by neglect

      i had problem with sunrise senior living in boca raton. paid over 6000.00 per month with no insurance and...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Sunrise Senior Living — Terrible Service

      This company is supposed to be an assisted living facility and take care of our elders. It does not do thi...

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