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CB Department Stores Nordstrom Complaints #22-41
Nordstrom

Nordstrom review: Wrong product

M
Author of the review
3:29 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Store 386
Reg 4205
Tran 8097
Rng Sandra W

I was in Las Vegas last week and visited your store to buy my wife a gift. I was after a particular perfume 'Acqua Di Parma' Colonia Absolute.

My wife had sent me a picture of it which I showed to the assistant in the store. She showed it to me in 3 sizes and I picked the middle size and she rung it up and I paid by card.

On returning to the UK my wife has pointed out that it is the wrong one and actually Colonia.

I am really disappointed. At $174 it was an expensive item. The assistant has made the error and I am left out of pocket with the wrong item. The reciept states /Free shipping, free returns any time. Can you please tell me how to go about returning this item? It is still sealed and I have the receipt. Pictures supplied.
Many Thanks
Mark

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