Nordstrom review: Customer service over the phone "marlie"

I called location 21500 Hawthorne Boulevard, Torrance, CA 90503 (310) 542-9440 and speak to representative named "marlie" I started to explain to her the reason for my call and she didn't let me finish and started to speak so fast and transfer me to a different dept and the call automatically clicked. Marlie was very unprofessional and did not let me finish explaining the reason for the call so how can she determine what dept. I needed to speak too, not only did she not get me over to the right dept and was in such a rush now she transferred me to no dept.. I would hate for this to happen to the next person. Someone needs to speak to her so she can slow it down and make sure she does things right the first time and take of the clients needs.