Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Vehicle Repair and Maintenance Nissan Complaints #162-181
Nissan

Nissan review: nissan service center - transmission problems

T
Author of the review
4:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I called Nissan Service Center, at 5163 E 22nd Road, Tucson, AZ 85711 location on July 5th @ approximately 9:30am regarding my Nissan 2017 Pathfinder. My vehicle was hesitating when accelerating to merge into traffic on the freeway, and while sitting at a stop light my engine was about to stall. I spoke with Service Rep Mike Kreuzer. He stated that there were no openings that day however he could get me in at 745am Monday morning (July 8th), and also provide me with a loaner as I explained to him I have my granddaughter to take to the baby sitter, and also work.
On Monday morning I arrived for my appointment, and Mike was not there. Mike did not arrive until 8:20am...or at least that's when I seen him. He stated I did not have an appointment until the next day however that is clearly not what he told me over the phone. He said that we would still take me in. He gave me a loaner and stated he would get back with me to tell me what was going on with my car. He tried to make comments about the warranty...but I ignored him as my cars mileage was at 35, 245 when I took the Pathfinder in...my vehicle is only 2 years old, I should not be having transmission problems.
After telling me he would be in touch, I felt like it was being taken care of. Well after a full day of work, and no calls from Mike, I called him as it was already approaching the end of the day. I called him at 4:00pm, and asked what the status of my vehicle was, and he stated the service tech reprograms the transmission computer board, and it appears that the code went away however they would like to drive it around more to see if the code reappears, they also want to keep the car due to a recall on the ABS actuator. He said he was about to call but he went to lunch.
The next day I was supposed to receive a call, and this day would now be Tuesday, and no calls were to me, therefore again, at the end of my day 4:30pm I called Mike. He stated the ABS actuator was faulty and they had to order another one therefore it may be until Thursday that they will have the vehicle ready. Nothing was said to me about the main reason why I took my pathfinder in then first place until I asked. I said "Did you drive the vehicle again today to see if you can recreate the code"? He said "Oh yes, and no code appeared".
On Thursday, July 11th 2019, I called since I didn't hear anything all day Wednesday, and didn't hear anything on Thursday...I called at 4:30pm the end of my day, and was informed by a different Service Rep I could picked up my Pathfinder as it was ready.
I filled the gas on my loaner vehicle at arrived by 5:20pm to Nissan Service Center on 5163 E 22nd Road, Tucson AZ 85711. Mike was waiting for me, and told me the ABS actuator was replaced, and no more codes appeared on my transmission. If after a few days or weeks the transmission acts up again to not hesitate and call him directly. He also stated that if I ever needed a 5 point inspection done on my vehicle I could take my pathfinder there at any time and have all the fluids topped off, and inspection performed, however on my invoice I didn't even get the tires filled with air? My pathfinder was there for 4 full days?
The very next day on July 12th as I was merging on to traffic on the freeway, my transmission did it again! I immediately called Nissan Service center and asked for Mike, which I was told he was there, and held for 8 minutes before I was forwarded to his voice message. I immediately called back and asked for someone else, and they gave me to someone named Tony, and supposedly was going to be a better service rep, and communicate more diligently, and also provide a loaner car for my new appointment that would be scheduled for today July 16, 2019 @ 9am. Okay great, I think I will be in better hands this time, instead I received a call at 4:30PM on July 15th to inform me that there are no loaner cars to give out...even though I have a new car that is only 2 years old, and child to get to and from the baby sitter, and my employer is closing its doors within the next 2 weeks and therefore cannot miss any work after this past weeks disaster! He said that there are a lot of people who are in my same situation, and he cannot help me? Hmmmm same situation? more Nissan Pathfinders that are just 2 years old where their transmission is failing? This is unacceptable customer service! I have always been a Toyota person, and was convince by your sales rep that Nissan had better service, and would take care of me...I even recommended my Aunt, and my Uncle who both purchase a vehicle from Nissan because I thought you would treat your customers better, to only find that once the car was purchased Nissan washed their hands of me, and will not take care of my vehicle and provide a loaner as promised being a new vehicle owned.
I need someone to contact me and confirm they will take care of my transmission issue immediately! I cannot be stranded with my 3 year old at no time, which is why I purchased a new car to begin with.

More
Send message
Copy link
Report
0 comments
Add a comment

More Nissan reviews & complaints

Nissan - problems with transfer case 137
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nissan - Uncredited payment despite cleared check, hung up when asked why 24
Nissan - rear brake problems 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nissan - poor customer service 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nissan - nissan is a lemon! 20
Nissan - Pathfinder 2020 car shut down NO POWER to operate this car
Nissan - lied to when purchased warrantee
Nissan - nissan 2015 pathfinder
Nissan - rust/corrosion warranty 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nissan - drivers license not returned for a month now
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Nissan reviews and complaints

  1. Nissan Contacts

  2. Nissan phone numbers
    1800 035 035
    Click up if you have successfully reached Nissan by calling 1800 035 035 phone number 0 0 users reported that they have successfully reached Nissan by calling 1800 035 035 phone number Click down if you have unsuccessfully reached Nissan by calling 1800 035 035 phone number 1 1 users reported that they have UNsuccessfully reached Nissan by calling 1800 035 035 phone number
    Australia
    8800 200 5990
    Click up if you have successfully reached Nissan by calling 8800 200 5990 phone number 0 0 users reported that they have successfully reached Nissan by calling 8800 200 5990 phone number Click down if you have unsuccessfully reached Nissan by calling 8800 200 5990 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling 8800 200 5990 phone number
    Russia
    +1 (800) 209-3456
    Click up if you have successfully reached Nissan by calling +1 (800) 209-3456 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 209-3456 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 209-3456 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 209-3456 phone number
    India
    +1 (800) 964-7726
    Click up if you have successfully reached Nissan by calling +1 (800) 964-7726 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 964-7726 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 964-7726 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 964-7726 phone number
    Mexico
    +81 120 315 232
    Click up if you have successfully reached Nissan by calling +81 120 315 232 phone number 2 2 users reported that they have successfully reached Nissan by calling +81 120 315 232 phone number Click down if you have unsuccessfully reached Nissan by calling +81 120 315 232 phone number 4 4 users reported that they have UNsuccessfully reached Nissan by calling +81 120 315 232 phone number
    Japan
    +1 (800) 647-7261
    Click up if you have successfully reached Nissan by calling +1 (800) 647-7261 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 647-7261 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 647-7261 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 647-7261 phone number
    United States
    +1 (800) 387-0122
    Click up if you have successfully reached Nissan by calling +1 (800) 387-0122 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 387-0122 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 387-0122 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 387-0122 phone number
    Canada
    +44 330 123 1231
    Click up if you have successfully reached Nissan by calling +44 330 123 1231 phone number 1 1 users reported that they have successfully reached Nissan by calling +44 330 123 1231 phone number Click down if you have unsuccessfully reached Nissan by calling +44 330 123 1231 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +44 330 123 1231 phone number
    100%
    Confidence score
    United Kingdom
    +43 190 577 777
    Click up if you have successfully reached Nissan by calling +43 190 577 777 phone number 0 0 users reported that they have successfully reached Nissan by calling +43 190 577 777 phone number Click down if you have unsuccessfully reached Nissan by calling +43 190 577 777 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +43 190 577 777 phone number
    Austria
    +45 39 100 010
    Click up if you have successfully reached Nissan by calling +45 39 100 010 phone number 0 0 users reported that they have successfully reached Nissan by calling +45 39 100 010 phone number Click down if you have unsuccessfully reached Nissan by calling +45 39 100 010 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +45 39 100 010 phone number
    Denmark
    +33 172 676 914
    Click up if you have successfully reached Nissan by calling +33 172 676 914 phone number 0 0 users reported that they have successfully reached Nissan by calling +33 172 676 914 phone number Click down if you have unsuccessfully reached Nissan by calling +33 172 676 914 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +33 172 676 914 phone number
    France
    +49 223 257 2079
    Click up if you have successfully reached Nissan by calling +49 223 257 2079 phone number 0 0 users reported that they have successfully reached Nissan by calling +49 223 257 2079 phone number Click down if you have unsuccessfully reached Nissan by calling +49 223 257 2079 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +49 223 257 2079 phone number
    Germany
    +353 14 091 100
    Click up if you have successfully reached Nissan by calling +353 14 091 100 phone number 0 0 users reported that they have successfully reached Nissan by calling +353 14 091 100 phone number Click down if you have unsuccessfully reached Nissan by calling +353 14 091 100 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +353 14 091 100 phone number
    Ireland
    +39 690 808 777
    Click up if you have successfully reached Nissan by calling +39 690 808 777 phone number 0 0 users reported that they have successfully reached Nissan by calling +39 690 808 777 phone number Click down if you have unsuccessfully reached Nissan by calling +39 690 808 777 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +39 690 808 777 phone number
    Italy
    +31 800 023 1513
    Click up if you have successfully reached Nissan by calling +31 800 023 1513 phone number 0 0 users reported that they have successfully reached Nissan by calling +31 800 023 1513 phone number Click down if you have unsuccessfully reached Nissan by calling +31 800 023 1513 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +31 800 023 1513 phone number
    Netherlands
    +47 66 983 927
    Click up if you have successfully reached Nissan by calling +47 66 983 927 phone number 0 0 users reported that they have successfully reached Nissan by calling +47 66 983 927 phone number Click down if you have unsuccessfully reached Nissan by calling +47 66 983 927 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +47 66 983 927 phone number
    Norway
    +34 917 699 898
    Click up if you have successfully reached Nissan by calling +34 917 699 898 phone number 0 0 users reported that they have successfully reached Nissan by calling +34 917 699 898 phone number Click down if you have unsuccessfully reached Nissan by calling +34 917 699 898 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +34 917 699 898 phone number
    Spain
    +46 850 103 000
    Click up if you have successfully reached Nissan by calling +46 850 103 000 phone number 0 0 users reported that they have successfully reached Nissan by calling +46 850 103 000 phone number Click down if you have unsuccessfully reached Nissan by calling +46 850 103 000 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +46 850 103 000 phone number
    Sweden
    +41 447 365 550
    Click up if you have successfully reached Nissan by calling +41 447 365 550 phone number 0 0 users reported that they have successfully reached Nissan by calling +41 447 365 550 phone number Click down if you have unsuccessfully reached Nissan by calling +41 447 365 550 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +41 447 365 550 phone number
    Switzerland
    +90 216 651 8420
    Click up if you have successfully reached Nissan by calling +90 216 651 8420 phone number 0 0 users reported that they have successfully reached Nissan by calling +90 216 651 8420 phone number Click down if you have unsuccessfully reached Nissan by calling +90 216 651 8420 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +90 216 651 8420 phone number
    Turkey
    +27 119 293 427
    Click up if you have successfully reached Nissan by calling +27 119 293 427 phone number 2 2 users reported that they have successfully reached Nissan by calling +27 119 293 427 phone number Click down if you have unsuccessfully reached Nissan by calling +27 119 293 427 phone number 2 2 users reported that they have UNsuccessfully reached Nissan by calling +27 119 293 427 phone number
    South Africa
    +82 800 102 323
    Click up if you have successfully reached Nissan by calling +82 800 102 323 phone number 0 0 users reported that they have successfully reached Nissan by calling +82 800 102 323 phone number Click down if you have unsuccessfully reached Nissan by calling +82 800 102 323 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +82 800 102 323 phone number
    South Korea
    +886 800 088 888
    Click up if you have successfully reached Nissan by calling +886 800 088 888 phone number 0 0 users reported that they have successfully reached Nissan by calling +886 800 088 888 phone number Click down if you have unsuccessfully reached Nissan by calling +886 800 088 888 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +886 800 088 888 phone number
    Taiwan
    +66 24 019 600
    Click up if you have successfully reached Nissan by calling +66 24 019 600 phone number 0 0 users reported that they have successfully reached Nissan by calling +66 24 019 600 phone number Click down if you have unsuccessfully reached Nissan by calling +66 24 019 600 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +66 24 019 600 phone number
    Thailand
    +971 800 647 726
    Click up if you have successfully reached Nissan by calling +971 800 647 726 phone number 0 0 users reported that they have successfully reached Nissan by calling +971 800 647 726 phone number Click down if you have unsuccessfully reached Nissan by calling +971 800 647 726 phone number 1 1 users reported that they have UNsuccessfully reached Nissan by calling +971 800 647 726 phone number
    UAE
    +54 810 222 6477
    Click up if you have successfully reached Nissan by calling +54 810 222 6477 phone number 0 0 users reported that they have successfully reached Nissan by calling +54 810 222 6477 phone number Click down if you have unsuccessfully reached Nissan by calling +54 810 222 6477 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +54 810 222 6477 phone number
    Argentina
    +55 800 011 1090
    Click up if you have successfully reached Nissan by calling +55 800 011 1090 phone number 0 0 users reported that they have successfully reached Nissan by calling +55 800 011 1090 phone number Click down if you have unsuccessfully reached Nissan by calling +55 800 011 1090 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +55 800 011 1090 phone number
    Brazil
    More phone numbers
  3. Nissan emails
  4. Nissan address
    1-1, Takashima 1-chome, Nishi-ku, Yokohama-shi, 220-8686, Japan
  5. Nissan social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 29, 2026
  7. View all Nissan contacts
Nissan Category
Nissan is ranked 6 among 95 companies in the Vehicle Repair and Maintenance category
#04 RepairPal RepairPal #05 YourMechanic YourMechanic #06 Nissan Nissan #07 Intoxalock Intoxalock #08 Agero Agero
Nissan Alternatives
Classic Collision 13 reviews Intoxalock 350 reviews Christian Brothers Automotive Corporation 8 reviews Volkswagen 406 reviews Carports 13 reviews