Japan - 220-8686
It is not only about this day, but the entire process I have experienced owning this vehicle. I bought it NEW...
I'm typically not one to complain but... On 3 March, 2008 my family took delivery of our new family car...
bought my pathfinder model 1999 1/2 in 2002 upon my request my nissan dealer agreed to replace all of the window moulding (scraper) that were already rusting (only 3years old ), and now 5 years later there all rusted again and caused body damage because of rust leaks.
is'nt amazing that a vehicule that is supposed to be of high quality ( priced high) does'nt make any better mouldings and that in the vehicules lifetime will have been replaced 4-5 times ? at $115.00 each could nissan do anything for me,
not encouraged to buy another...nissan product
thank you for your time,
At the beginning of January I was driving my new 2007 Nissan Versa on the 401 outside of Milton. It was an...
i bought a vw from them the first week engine light went on. it was in and out of shop 5 times, i have the...
My 2005 x-trail's serpentine belt broke at 67, 000km while driving outside of Seattle. When it broke it...
I am writing to inform of a recent experience of mine that falls into the category of "poor" Customer Service...
I have a serious problem with a Nissan Murano that I brought from a Lichtenburg/Mafikeng dealership in January 2006. I have had problems with the Dealership, presented same to Nissan South Africa but my complaints have fell onto deaf ears. My car has had engine problems and lately radiator problems and since July 2007 I have driven my car for 2weeks only in November. I have communique that I need to share with you in detail to show you that Nissan is no more Shift Expectations but ### Expectations. No respect for customer/consumer rights!
I went to buy a used car from advantage nissan. I asked if the car was ever hit or anything like that. They...
Returned honda with defected hood. Executive nissan kept 3000 dollars of my deposit. They said they had the right to keep my money because hood was defected. It was not my fault car hood was not straight. They should have seen that before they sold it to me.
I have a one year old Nissan Sentra around 18000 miles. A sensor light came on the dash of my car. I called the local Nissan Dealership to ask how to reset the light. I was told to put 35 pounds of pressure in my tires and if the light did not go out bring into the dealership. I had my tires inflated to correct pounds of pressure but light would not go out. I carried the vehicle into the dealership for further diagnosis. The dealer drove my car out of my sight and returned in two minutes with the light off. He handed me a bill for $42.00 saying that he had to put more air into my tires and was charging me for labor. I did not authorize him to do any work--only to diagnose what should be done. I was not informed ahead of time to expect such an unreasonable bill. Upon receiving this bill--I called my father on my cell phone. My father discussed the bill and the service person hung up my cell phone on my father. At this point he REFUSED to return my cell phone and also to release my car to me unless I immediately paid this hefty, unreasonable bill of which I never authorized work to be done. At this point I told the service person to give me my cellphone and car keys or I would call the police. He then laid down my belongings and I left without paying the bill as he ran after my moving car.///The next day, I returned to Nissan to complain to the service manager, Charlie Nappi. I was further treated very unprofessionally and told never to return to this Nissan dealership again. I was treated this way because I did not purchase my vehicle from this particular Nissan dealership and because I service my own vehicle elsewhere.
"To take our customers to an unprecedented level of satisfaction - Therein lies the success of Waterloo...
These guys charged me for work that they did NOT do. Another garage confirmed this. They are horrible. Thi...
I leased a 2004 Nissan Altima,
when I got to the 60k the dealer said I had to change the rotor and pads cost about $700 only for front break. Later my battery died about 62k milege and the tires needed to be change.
comparing to other cars that I had with same driving it is very low quality, I change the pads on Toyota about 80k, same as the battery and tires lasted.
Service department are very pushy on selling you their products. tried different dealership of nissan and all are the same.
Nissan Canada rules on leasing
I wanted to return the car 4 months earlier and pay till end of my lease end. Nissan wants to charge me $500 penalty on returning my car early.(It is very understandable Volvo, Mercedes,Toyota,Honda,Bmw does not have penalty fee if you pay till end of your lease term as i dealt with them before)
Business Manager where I leased the car admited this is redecules rules of nissan and it is a big rip off.
Nissan sales person are not very educated on leasing and financing packages neither their manager. I have been told i can return the car anytime I want without a penalty and asked them to cross over the extra fee's . they said it is negotiable when I am ready to return the car now I got traped.
Normaly a company who loosing money they are geting agressive on their non-sense rules and wants additional fees.
Even you can Not have the car lease take over by third party if 6 months or less left on your lease agreement.(it could be the same with other manufacturer too)
Now I am not happy with Nissan and do not recomend their product to anyone.
I Purchased an under warranty Nissan Xterra, when a week after purchasing it the airbag light came on, it took me about 3 weeks before i had time to go into the dealership to have it looked at. in the meantime I had a new stereo installed. The service manager told me that because their was a new Stereo installed It voided my warranty and I would need to pay $90 diagnostic fee, however if it wasnt something to do with the radio install they would not charge me. Fair enough I said.
They came back and said that it was the installers fault and that they checked and the airbag was disconnected and they had to remove the stereo and reconnect 2 wires.. Well it just so happens that I had a camera on in the car and recording at the time they supposedly weer reparing these wires. and all it shows it the tech getting into the car, plugging his diagnostic computer in. hitting reset on it then leaving for about 20 mins then coming back and driving the car back to me. NO "fixing" of wires, no Removing the dash ext ect.
When I challenged them on this they assured me they did the work.. until I told them about the video. then they said oh it was a "mis- communication" between the tech and the service writer. BUT still charged me the $90 fee saying that it MUST have been something to do with the stereo install. even though i had just caught them lying about what they did. They refused to release me car till it was paid. I have the video and the resulting audio from the conversations with the service manager and would definably NOT recommend them to anyone. This company tries to charge you for work NOT performed. the video is available here to see: http://www.poweredhouse.com/carrepair1.wmv
I am EXTREMELY disappointed in the quality of Nissan. I bought a certified used 2005 Altima with around 30,000 miles on it. At around 60,000 miles it needed a new transmission. It now needs another transmission only 40,000 miles later. That's 100,000 miles and 2 transmissions. This is NOT the quality car I thought I read about. The dealer also was nice enough to inform me that because the transmission was only warranteed for 12 months/12,000 miles, that I will be charged for the new transmission. What is that all about? I know cars can have issues, but not as frequent as this. I was told the CV Seal leaked, and that all the transmission fluid leaked out. The mechanic said this is rare. So if it's so rare, why won't Nissan stand by their product, and try to make a customer happy? I'll tell you why; because they don't care enough about one customer in the mix of millions. I have called Nissan of USA and logged a complaint about this. Hopefully someone will approve Nissan paying for my new transmission. If they do really care about ALL their customers, and their reputation, I will see results. Needless to say this incident has left a bad taste in my mouth in regards to Nissan and the so called “quality” of a certified pre-owned car.
I had a 2002 Nissan Sentra. The engine light went on when I went over 50k miles, which made it impossible to get a state inspection. So I brought it to Michael Jordan Nissan and paid over $350 for a rear O2 sensor. Later I found the part online for $118. The engine light remained on and I was told that I had to drive for 75-150 miles to 'recycle' the ECM.
When I returned, having driven nearly 500 miles with the engine light on the service staff expressed shock as they had recorded the light as off when the 'repair' was completed. I left it at the dealership all day again. Was told that the ECM (emissions monitor) was bad and needed replacement. The part would be ordered and I would have to return to leave it at the dealership for a third day.
Apparently the ECM was broken such that it always reported a bad rear O2 sensor. Coincidentally, of course, the rear O2 sensor was actually bad. Right. Of course, I have no way of knowing if the ECM unit was actually defective either.
Here's the really fun part - while waiting for the first attempt to diagnose an engine light a salesman approached me. I was thinking about a new car so I scheduled a test drive for a used 350Z. After enduring ham-fisted sales techniques with good cheer (e.g 'wow, you drive real good') it was time to find out the price. There was no sticker price and apparently you can't just ask.
We went into an office and the salesman made a 'phone call'. Then he through a fit over how low the price was for a couple of minutes before disclosing the price. The act was so over the top that it was hard to keep a straight face. Also, the price was several thousand over blue book. Everyone else in the region was selling the same car for several thousand under blue book. When I balked he left to bring in the 'sales manager'.
I had to wait over 15 minutes in the deserted dealership office. Then I had to refuse for 45 minutes as the sales manager forcefully demanded that I purchase the car then and there, while the original salesman stood blocking the door. They had the keys to my car, so I was stuck. I had to repeatedly ask for my keys in order to leave. For example, me: 'can I have my keys', salesman: 'sure I go get them' [doesn't move], sales manager: continues forceful demands that I sign documents.
I should have been more angry at the time, but it was comical. However, I am very upset about spending over $350 and two full days, on a $118 part which wasn't actually defective, before just giving up and selling the car, expired inspection and all, to Carmax.
I've learned that the foam casing of the ECM unit is acidic and damages the ECM board after 4 years or so, causing this problem. Nissan issued a recall on the foam, but this didn't prevent Michael Jordan Nissan from ripping me off (the ECM board was still under warranty).
I got tired of driving a car which couldn't pass a state inspection, so I now drive a BMW. Only a fool would do business with Michael Jordan Nissan more than once.
Nissan North America P.O. Box 685003 Franklin, TN [protected] www.nissan.com We own a 2002 Nissan Altima...
I purchased a new 2004 Nissan Maxima with the best warranty possible. I spent over $3000 for this "peace of...
Last month I purchased/leased my 3rd vehicle from Nissan Canada in the last 3 years. With the strength of the...