O'Regan's Automotive Group
reviews and complaints

Shady shady shady, they put my family in a car with no brakes. I had to spend thousands to get the car roadworthy. The mechanic, who has been working on vehicles for over 30 years, said he had never seen a vehicle so messed up. He even offered to testify if I took them to court. There were no brake pads, and someone had put a nail in the brake line to hide the problems. The dealership didn't even apologize. It was the worst experience I've ever had.

I bought a car from O'Regan's Automotive Group and they allowed me to personally check the mechanics, no problem, all happy faces. They gave me all the information I asked for and even reached out to previous service centers to find out what work had been done on the car. If you want affordable service, do it yourself, because these cars are not easy to work on and they are not cheap, so keep that in mind. I do my own mechanic work, so I know, and dealerships only have access to the pricier OEM parts, so don't search for cheaper alternatives and then get upset when your bill is higher than expected.

Quality work is great, but loyalty is terrible. After a big repair costing over 15k, my car wasn't aligned and they lost a set of winter tires. I gave the collision center four new tires of the same size for a perfect alignment. They installed the tires (which I paid for) and threw away three of the old ones. They gave me one damaged tire and a new one to replace it. When they released my car, they said they would find the missing tires. Later, they called and told me to bring my car in for an alignment because they had no record of it. So they gave me my car without aligning the wheels, causing another set of tires to be ruined. It was unbelievable. When I asked about the missing tires, they said they wouldn't replace them. The collision center only cares about money, not the customer. Good luck if you choose to use this collision center. I'd choose a different one.

They say they offer drive thru express oil changes but when you show up they turn you away and tell you to come back with an appointment. The service advisor that I experienced this with was *** at Oregans Toyota 3575 Kempt Rd Halifax. I reported this experience to the service manager *** and the excuse was covid 19 and limited customer waiting space. Well I was the first customer of the morning and I was not offered any other option but to come back later that day. Unacceptable for a car dealer this size who often calls me after my service experience to encourage me to upgrade my car. I would never consider buying a new car with a service department that turns away repeat customers that come in for oil changes. Customers do repeat their experiences through word of mouth and the internet. One bad customer service experience could cost a business thousands when the business economy is already having challenges due to covid 19. Remember there is alot of competition when it comes to servicing cars. Unsatisfied Customer

I bought a 2020 *** from O'Regan's Halifax in Dec 2019. The car is only 1.5 yrs old and has 27000 km on it. Everything was fine until I went to the dealership to get summer tires installed. One of the staff members there told me that I urgently need to replace the Brakes Pads & rotors! He even said that I should expect to change them every year! I asked why this is necessary and why the brakes wear out so quickly. He said it's because of our driving habits and because we drive in the city and use the brakes more than people who drive on highways! He didn't mention anything about the weather and salt like someone else complained about on the website! So, on May 19, I had to go to *** and pay $638 to replace the brake pads and rotors. I asked if this could be covered under warranty, but they said No because they consider it as driver's bad usage, not a manufacturing defect! Can someone explain why I have to pay to fix a brand-new car every year? Why should I pay to fix *** cheap materials they used to build their cars? What's the point of buying a new car then! By the way, I don't drive my car that much, especially during Covid. When it first hit in March, I didn't drive it for 5 months. I will never recommend *** to anyone; their cars are made of cheap materials and they make us pay to fix their cheap-made cars.

We bought a 2020 *** Halifax in April . Since day 1, we've had nothing but problems. The car always pulls to the right and all over the road. We've taken it to Oregans multiple times for alignment, but they keep saying it's the tires, even though we bought new ones. We rotate the tires and drive a bit, like they say, but it doesn't help. After a couple of months, we brought the car back to O'Regans and the service manager went for a drive. That's when he noticed the car pulling to the right. He suggested another alignment, and they said it was perfect after that. But we still had the same problem, so we took the car to a different mechanic for alignment. The mechanic asked if the car had been in a head-on collision. We've gone through 4 sets of tires because of this issue. We contacted the head office of *** to get it fixed, and the service manager of O'Regans *** lied to them, saying the issue was fixed by rotating the tires. Meanwhile, our engine has been knocking. We mentioned it the first time, and they said it was nothing. We mentioned it again, and they ignored it. We had a friend bring the same vehicle to O'Regans to compare, and they said they would look into it, but we haven't heard anything since. I think O'Regans *** should compensate us or take the car back and give us its value (including the trade-in). The service manager is very unprofessional, swears at customers, and walks away when he thinks you're wrong. I would never recommend O'Regans *** Halifax/Dartmouth to anyone. We only gave a star rating because we had to.

My 2016 *** Titan D's has been in the Oregans repair shop since late June . I was told they were ordering me a new motor 2 weeks ago..yeasterday im told they can not get 1 anywhere..so this has been going on for 4 months.

My 2016 *** Titan D's has been at Oregans repair shop since late June . They said they were ordering me a new motor 2 weeks ago..yeasterday I'm told they can't get 1 anywhere..so this has been going on for 4 months.

I was in the market for a work truck, so I decided to check out O'Regan's Automotive Group's website. Their dealership is located on Robie Street here in Halifax. I noticed they had an employee pricing event going on until July 31st. I specifically looked at the GMC Sierra and they showed me the available inventory along with the stock numbers. I chose stock number 540, which was a grey truck with black wheels. The lease price came out to be $86 bi-weekly with a $4000 down payment (I even have a screenshot to prove it).

However, when I went to the store, they refused to honor the pricing and claimed it was a glitch in the system that had just been fixed that morning. I felt deceived and wasted my morning because I had taken time off work to visit the dealership, as I really needed a work truck.

In the last 4 years, I've had a big problem with my new ***. The steering and vibrations have been really bad, and I've spent over $5k on alignments, tires, and damage to my alloys. *** Halifax couldn't fix the problem, even though I tried. Now that my car is out of warranty, I took it to a German car specialist in Chester NS, and they fixed the problem right away. The service technician was confused as to why this problem had persisted for so long. He said it seemed like the back tires had never been adjusted because they didn't show much wear, while the front bolts were stripped. I've talked to *** O'regan about my experience, but they haven't done anything to help. I want them to refund the money I spent on unsuccessful alignments for the past four years, replace my damaged alloys, and compensate me for all the tires I had to replace because of the bad alignments.

We took our 2019 *** to the dealership on August 25th because the airbag light was on. They thought it was the passenger side curtain airbag and ordered a replacement. But even after they changed it, the light stayed on. They investigated further and found out that the wiring for the main wiring harness and the power lift gate harness had been chewed through. They told us it wouldn't be safe to drive the van because the airbags wouldn't work if we got into an accident. Thankfully, our vehicle insurance covers this and provides a rental car. But now it's September 27th, and our *** has been at the dealership for over a month. They say the part won't arrive until mid-November. I'm really frustrated because our insurance only covers the rental until September 27th, and the dealership says they can't help because it's not covered by the warranty. We also contacted *** Canada, but they can't do anything either. Why can't they get the part sooner? What are we supposed to do? We have 3 young kids who need to go to daycare and school, and I'm 5 months pregnant and need the van for work and appointments. We can't afford to pay over $1500 per month for a rental car!

On Dec 13/19, I bought and got a remote starter installed at O'Regan's *** 60 Baker Dr. Dartmouth NS B2W6L4 for my 2017 Tucson. It cost me $609.18. On Sept 10/21, I took my vehicle to the dealer because it would crank but not catch. They believed it needed an antenna coil, so on Sept 22/21, they replaced it under warranty. However, this didn't fix the problem. On Oct 26/21, I returned the vehicle to the dealer for the same issue of cranking over but not catching. This time, they completely removed the remote starter to see if that would solve the problem, and it did. On Feb 8/22, I brought the vehicle to the dealer for a recall issue. At that point, I asked for a refund on the remote starter since the vehicle had been starting fine without it. They informed me that the remote starter had a 3-year/60,000 km warranty, but they wouldn't refund me; they would only replace it with another one. I no longer trust the quality of their remote starters and don't want another one installed, especially since the warranty will expire in Dec 2022. If it fails after that, they won't guarantee free removal. I contacted *** Canada and the dealership, but they both refused to refund me. The service advisor even said they couldn't refund me because it's a used part. I don't think that should matter since they shouldn't be trying to resell a defective part. Warranties should protect the consumer, not the seller.

I bought a *** Rogue 2018 car in June and within 3 months, I started having issues with it. The first issue is that the dashboard and system turn off suddenly and restart while I'm driving. It's really scary. I took it back to the dealer and they kept it for a week but couldn't figure out the cause. They told me they updated the system and asked me to take it back. I wanted a replacement since it was brand new, but they refused. I thought maybe with regular maintenance and updates, the issue would be resolved. But then more problems started to show up. All the sensors, including the emergency brake and blind spot sensor, would turn off with malfunctioning signs on the dashboard. I could usually fix it by turning the car off. But in the past few months, it's been happening more often and turning the car off doesn't help anymore. I also noticed that the steering wheel has become difficult to use and I have to use extra strength to turn it, which is really scary. I brought it back to the dealer, but they couldn't find the cause and said it might be a factory issue. They contacted the main company to try and resolve it. They managed to reset it, but they still don't know the exact cause and asked me to keep an eye on it. It's getting really scary to drive the car, especially with my wife and two little daughters with me. And now the malfunctioning signs are showing up again. The car has only 19000 Km on the meter and I never miss regular maintenance. It's risky to drive it and they still don't know what's wrong.

I planned to buy a used *** on Oct 7th. The sales manager was ***. *** showed me the car and told me it is in perfect condition. I trusted *** so I gave 500 dollars for a deposit and decided to pay the whole payment after one week. The company promised to provide me with a car in good condition. However, I found some problems with the engine when I checked the hood of the car. As the picture showed, I found some rust on the crash bar of the car. I wasn't sure at the time, so I asked *** and he said it wasn't rust because this part was made of aluminum. But I was very aware that this part wouldn't be made of aluminum. I began to doubt the professionalism of *** and the car dealership. When I went to the car dealership for the second time, there was a different statement. The person in charge of the car dealership told me that this part was made of steel. But when I contacted the general manager through email, he said that this part is indeed rust, and he suggested that I choose another car, other cars will not have this problem. I began to doubt the professionalism and the quality of the cars of the dealership. So I insisted on getting my deposit back. I paid the deposit because I thought the car was in good condition, but now I found three different claims in three days, and I can't agree with them. I need to protect myself for consumer rights. I have every right to suspect that they are deceiving consumers. I don't think they have the right to take my deposit because the quality of the car is not what they described. It is definitely cheating and I hope that my right can be protected as a consumer.

I got a 2016 Highlander from O'Regan's dealership, and they've been taking care of it since then. My car has around 49,000 kilometers on it, but I started having issues back in May. I've been to the dealer five times already. They replaced my transmission during the second visit because it was still under warranty. However, that didn't fix the leaks. On the third visit, they replaced two gaskets near the differential, but the leak persisted. They had to take my car in two more times until they finally (!) found the leak in the transfer box. They took my vehicle on September 23rd to replace the transfer box. It's been over five weeks now, and I've had to call and visit multiple times just to find out when my car will actually be fixed. Neither the dealership nor *** Canada has bothered to call me and give me any assurance about when it will be fixed. Today is already November 2nd, and my vehicle warranty expires in mid-December. I've been dealing with the service manager (***), and two service agents, first *** and more recently with ***. Throughout this five-month period, I also spoke to a *** Canada representative two weeks ago. They assured me that the parts (a bolt machine?) were on order and that my car would be fixed as soon as they arrived, supposedly last week. Needless to say, I'm frustrated that my Highlander still can't seem to be fixed. Even though the dealer has provided loaner vehicles on four occasions (especially since September 23rd), this whole situation has been stressful and frustrating. I've lost trust in the dealership and what they say (and to some extent, this reflects on *** Canada) because their excuses for the lengthy and poor service are becoming repetitive. I just want to be assured that my car will be fixed as soon as possible, and maybe they should consider extending my warranty for the five-month period they've been trying to fix it.

I took my Rav4 to *** Halifax to get an issue checked out I was having. They came back with a diagnosis of a wire that was causing my vehicle to want to stall when brakes were applied! In doing the repairs, they broke a main water hose and had to drain the antifreeze, put a new hose back on, and fill with fluids. Unfortunately, this didn't solve the issue. Unfortunately, within a week of getting that work done, my Rav4 overheated and ended up ruining the motor. I never got any indication that my Rav was overheating other than an ASL light came on? Got my rig towed to *** Halifax for them to check things out. They called me wanting to know why my rig was there. I explained the issue I had and for them to check what is the issue! I got a call from the dealership and asked if I wanted to sell my Rav4 for a $1000 without me knowing any of the issues wrong with my Rav. I declined to sell my Rav4 and instructed them to fix it. They called me back stating the head gasket was blown, which is a big job! So they started the work on tearing the motor apart to get the heads sent out to be cleaned and pressure tested. Once all parts were back and they put the motor together, they called to let me know that two of the four cylinders weren't no good. So now I needed to get another motor installed, which was going to cost another $1100 on top of the work done to a motor that was no good! A good mechanic would have checked the cylinders first before stripping the motor apart. It took them three weeks or more to fix and $5000 to pay for repairs to a motor that wasn't any good! I did ask for a copy of the video of all work done to my Rav, unfortunately, no video was supplied. Had they done their job properly, they would have known two cylinders weren't no good and would have put a motor in from the get-go! Which only took them two and a half days to do. Which would have been a lot cheaper to do.

I bought a used 2015 *** from O'Regan's *** in Halifax on August 9. I got the extended warranty, which says it covers 60 months/100,000 km starting from the purchase date (Aug. 9). On July 8, 2022, I took my *** to the dealership because it was revving and losing power. The technician couldn't find the problem and told me to keep driving it and bring it back if the issue persisted. Well, it did, and the earliest service appointment I could get was on July 27. They told me it was a transmission problem and that it wasn't safe to drive (it clearly wasn't safe when I drove it out of the shop 3 weeks earlier). I left it there, and the dealership "fixed" it by replacing the valve body instead of the whole transmission. My husband picked up the car on Aug. 3. We drove it home to NB for vacation, which was about 400 km away. On the way back, on Aug. 13, the transmission completely failed, almost causing us to rear-end another car and have an accident with my 4-year-old granddaughter in the car. I had to pay $787.00 to tow the car back to Halifax to the dealership because I assumed they would stand by their work and properly fix the car. However, since the car was 3.5 days out of warranty (expired at the end of Aug. 9; this was the morning of Aug. 13), they are refusing to cover the transmission repair, which costs $6000. I only drove 56,000 km in those 5 years. The dealership submitted a "Good Faith Warranty" request to *** Canada, but it was denied on Aug. 18. I was shocked because I had brought the car to the dealership twice in the past 5 weeks for the same issue while the warranty was still valid. But because of the dealership's delays and incorrect repairs, the car ended up being 3.5 days out of warranty, and now *** won't do anything about it. *** case #*** / O'Regan's *** WO#

Let me start off by saying that since 1994 we have purchased 3 new vehicles and 1 used vehicle from O'Regan's Automotive Group. Our situation is as follows: We bought a used 2015 *** at a fair price and it came with a set of 4 winter tires on rims. We traded the 2015 *** for a brand new 2018 *** a couple of years ago and since the winter tires from the 2015 *** were still good, we decided not to get the winter tire package offered and were given other options instead. When we took off the winter tires this spring, we realized we needed new ones for the fall. We had the tires removed from the rims and stored them until we could buy new ones. This fall, we purchased 4 brand new - 225/60/R17 *** Ice winter tires at a great price and with *** rebates. Last week, we went to have our tires put on the rims, only to find out that the rims were 16" instead of the recommended 17" as stated by the manufacturer in all the documentation, including the decal badge on the driver side door. It's worth mentioning that 16" wheels were only specified for *** vehicles until 2009. My wife called the dealership - *** Dartmouth and spoke to *** to ask why we were given 16" rims when we purchased our 2015 Tucson. He explained that it was "common practice" to downsize rims. He also said that we should exchange our newly purchased tires for 16" tires and use the 16" rims we already had. He further stated that we shouldn't expect the dealership to provide us with 17" rims. The problem my wife and I have with the statement "common practice" is that we, as customers, were not informed or even remotely aware that O'Regan's Automotive Group changes equipment and parts related to vehicle purchases. It seems like they don't have to follow the manufacturer's guidelines and can impose their own rules without informing their customers. We contacted O'Regan's Automotive Group through their chat line service to address our concerns. We did receive a call from *** at *** Dartmouth and after talking to him, he said he needed to speak to the service department. He also mentioned the "common practice" clause used by the dealership, which I told him didn't make sense because the customer was never informed about this policy. *** called back and said that the Director of Customer Relations would call me directly within 2 business days. Unfortunately, that didn't happen, which is really disappointing.