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New York Community Bancorp [NYCB]
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New York Community Bancorp [NYCB]
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3.9 11 Reviews

New York Community Bancorp [NYCB] Complaints Summary

8 Resolved
3 Unresolved
Our verdict: You can expect a very good level of service from New York Community Bancorp [NYCB]. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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New York Community Bancorp [NYCB] reviews & complaints 11

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6:10 pm EDT
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New York Community Bancorp [NYCB] "customer support"

I had to change the pin number for my debit card. At the bank I was told I would have to do it over the phone. That made no sense to me, but I went home and called - very reluctantly, because, as the world knows, all 800 numbers require talking with [censored]ic machines, listening to music that isn't music, waiting interminably, and other torture. Yes indeed. But the idiot machine finally said that my new pin was confirmed. Went to the atm a couple of days later only to have that machine deny my pin. Went home and called again and went through the same nonsense all over again. Next time I went to the atm - denied again!
I called this afternoon only to be put on hold for almost two hours. Finally got a real human who told me after hearing this whole stupid story that she couldn't help me; she'd have to get a supervisor. I was put back on hold, waited forever, only to be disconnected. I lost the whole afternoon for nothing!
This is no way to treat a person!

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9:02 am EDT

New York Community Bancorp [NYCB] financial advisor dba psychopath scott andrew valentine

It's been brought to my attention that Scott Valentine is at it again, This herion addict is out stealing money and taking advantage of money woman.He's a deadbeat dad and can't even pay his own rent.He is under a doctor's care for trying to commit suicide, is this a person who should have control of your life savings? He is such a slime bag he will collect your information including your social security number.the other day he had a mutual friend I hadn't seen in 50 years post some lies on my Facebook page .this person didn't know he was being used.You can read all the other complaints about Valentine stealing my medicine and trying to steal my money.he stuck his nose in somebody else's business, and that never ends well.

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Update by shame shame shameless
Jul 27, 2018 10:58 am EDT

Please Read information I have received about Scott Andrew Valentine that's in black in white!It shows how his customers were not happy with his service and accused him of stealing from them.this is documented proof of all the jobs that fired Scott Valentine, how inexperienced he is that he steals.he couldn't fool me and I don't want him to fool you and take your money.

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8:29 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

New York Community Bancorp [NYCB] uneducated financial advisor

Scott valentine invited me to stay at his apartment in march.Little did i know of his plans to try and steal my money.He stole my meds, drivers lic, social security number.And now i got a call from my insurance company, that this bum tried to cash my check.So i'll be coming back to new york to press charges with my attorney's to file against his company he used.

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Resolved

Wrong person in complaint.please remove complaint and photos.

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Is New York Community Bancorp [NYCB] legit?

Our verdict: New York Community Bancorp [NYCB] has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores New York Community Bancorp [NYCB]'s position as a benchmark of trust and quality within its industry. Users and clients of New York Community Bancorp [NYCB] can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

New York Community Bancorp [NYCB] earns 100% level of Trustworthiness

Perfect Trust Endorsement: New York Community Bancorp [NYCB] achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for New York Community Bancorp [NYCB]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 72% of 11 negative reviews, New York Community Bancorp [NYCB] is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

A long registered date for mynycb.com can be seen as a positive aspect for New York Community Bancorp [NYCB] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of New York Community Bancorp [NYCB]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

We looked up New York Community Bancorp [NYCB] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Mynycb.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from New York Community Bancorp [NYCB].

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the mynycb.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • New York Community Bancorp [NYCB] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to New York Community Bancorp [NYCB]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

New York Community Bancorp [NYCB] Scott Andrew Valentine [protected] trying to steal money from me on a fake annuity

In February of 2017 scott Andrew valentine of new York community bank was trying to sell me everything under the sun. He came up with a annuity from MET life.he told me that if I were to give him $100, 000 THIS annuity would pay me $2000 a month.he had no INFO on how it worked, or the terms.at this point I couldn't believe how misinformed was.but it gets better, he says he can help with taxes.all I need to do us wire the funds into his account.this is why everyone should stay away from this guy.

Read full review of New York Community Bancorp [NYCB] and 1 comment
Update by lived with the psycho all your life
May 10, 2017 5:41 pm EDT

The disrespectful SCOTT VALENTINE, at a company meeting earlier this year showed no respect for his boss.when he said hello guys.when he spoke to Joseph Ficalo the company ceo.what can you expect from a person who dressed as hitler when he's drunk.

Update by lived with the psycho all your life
May 09, 2017 5:03 pm EDT

Tell them how you feel, when they hire people like this.https://www.mynycb.com/Pages/Customer-Service.aspx

Resolved

Wrong person and company.please take pictures off.

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shame shame shameless
shame shame shameless
Charlotte, US
Jul 25, 2018 9:08 am EDT

This has not been resolved! This fool is still out there stealing money! He bought one house in his life, then went bankrupt on it! Is this a person who you would want to handle your money? All off his friends know better then to invest with him, he has tried to commit suicide and is under a doctor's care.He is just a pitiful loser

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8:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

New York Community Bancorp [NYCB] scott valentine the jew hater dba financial advisor

Scotty valentine is very well known for making nasty remarks against the jewish community. According to his fellow advisor's. This is no surprise to anyone who knows this two faced #. He makes a living selling products to the jews, then talks behind there backs. Not a surprise from a little fat man who gets dressed as hitler when he's drunk. He needs to be brought up on charges.

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Update by lived with the psycho all your life
Jul 24, 2018 7:51 am EDT

Not Resolved!

Update by lived with the psycho all your life
Jul 24, 2018 7:50 am EDT

This has not been resolved! Scott Andrew Valentine still at large! The Bankrupt financial planner!

Update by lived with the psycho all your life
May 09, 2017 8:32 am EDT

Contact SCOTT ANDREW VALENTINE the jew hater #[protected]

Resolved

Please remove all my complaints and photos.wrong company and person.

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11:49 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

New York Community Bancorp [NYCB] Scott valentine crooked financial advisor

Scott valentine needs to look into the mirror and accept that he is the one who started this crazy behavior. I myself have never been to a psychiatrist. Scott valentine goes to one every two weeks. Maybe he needs to go every week. Instead of getting advice from a old drug dealer. I gave scott valentine a pass. Even though this pig stole my meds, my drivers license, checks. Social security number. If he thinks for one minute that any of this isn't true, i'm available to say otherwise. I went through he'll conning off my medicine I have been on for years. I couldn't get it in ny, and couldn't drive. You should have seen valentine swaying back and forth yelling. His hands shaking as he was grabbing slices of pizza. I just bought. To take to his drug dealer 2 doors down.

Read full review of New York Community Bancorp [NYCB] and 2 comments
Update by lived with the psycho all your life
Sep 07, 2017 5:44 pm EDT

Update 9/7/2017 my attorney filed papers with the sec against scott andrew valentine.This crooked financial advisor, who is nothing more than a drug addict.Who steals his clients money and social security numbers.He tried it with me.He will be getting a visit shortly.His other girlfriend left him for there [censored] dealer, she is being sort.

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Update by lived with the psycho all your life
May 10, 2017 5:35 pm EDT

Tell Scottys boss what you think about the bank hiring people like him.Scott VALENTINE boss (Joseph Ficalo).Nice meeting SCOTT had, even disrespectful to his boss.

Resolved

Wrong person and company.please take pictures off, thank you

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Charlotte, US
Jul 24, 2018 9:21 am EDT

This has not been resolved! This fool is still out there stealing money! He bought one house in his life, then went bankrupt on it! Is this a person who you would want to handle your money? All off his friends know better then to invest with him, he has tried to commit suicide and is under a doctor's care.He is just a pitiful loser!

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Sumo77
, US
Dec 16, 2017 11:25 am EST

I received a letter from the trade commission that there looking for Mr valentine.in reference to the complaints I made.they say he may have made another attempt on his life.mr valentine started this attack on me, and I will finish it.most likely with what I do best.you chose to intfere in my life, after my dog died.watch John wick 2.. your girlfriend in sayville should stay out of it, he has no chance.its in black and white.im bringing my real friends, the Marines who worked for me.tracking Felice's boyfriend.repoing cars.never should have started with me

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11:19 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

New York Community Bancorp [NYCB] scott valentine nazi financial advisor

I met with scott valentine at his filthy apartment on long island.This appointment was set up by a branch manager. First of all scott valentine didn't get off the couch to ansewer the door.He just said come in and handed me a card from roslyn savings bank.This bum had no shirt on and was drinking beer at 9am.On his wall was a nazi flag and pictures all over this smelly apartment of him dressed as hitler.Then he tells me how lucky i am that i should give him cash and i won't have to pay taxes.Stay away from scott valentine and new york community bank.

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Update by lived with the psycho all your life
Dec 18, 2017 9:57 am EST

Scott valentine today, after losing his job.for the seventh time in two years.

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Update by lived with the psycho all your life
May 09, 2017 8:25 am EDT

This post is meant for SCOTT ANDREW VALENTINE #[protected] ask for the nazi.

Update by lived with the psycho all your life
Apr 26, 2017 3:55 pm EDT

This is a photo of the person who sleeps on scott valentines couch. The police have been to his apartment 4 times this year, the neighborhood feels that this guy gets drugs for valentine. Because there is no way a person would dress up as a nazi and walk in public at night like. Scott valentine does.

Update by lived with the psycho all your life
Apr 23, 2017 3:23 pm EDT

Scott valentine at home relaxing as hitler.He is well known for getting dressed as hitler an just read the paper.Sick sick person living in his own fantasy world should not handle money.

Resolved

Wrong person and company.please take pictures off also.

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shame shame shameless
Charlotte, US
Jul 25, 2018 9:03 am EDT

This has not been resolved! This fool is still out there stealing money! He bought one house in his life, then went bankrupt on it! Is this a person who you would want to handle your money? All off his friends know better then to invest with him, he has tried to commit suicide and is under a doctor's care.He is just a pitiful loser

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7:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

New York Community Bancorp [NYCB] slapped with late fees, their fault though

When it comes to home mortgages, customer service is the worst. Setting up automatic payments took more than 30 days for them to process. The information needed to set up automatic payment had to be mailed in and couldn't be taken over the phone. They hit me with a late fee which they refused to remove from my account, because they did not process my automatic payment information in a reasonable amount of time. They said they sent me a letter indicating when automatic payments started, which I never received. Later I got a letter that my account was past due. That's when I learned that an account past due would stop all future automatic payments. It is the stupidest thing I've ever heard. It also took more than 2 weeks for them to process my information to set up online services. But that was pointless, because the online services accomplish nothing. You do not get any information except for you loan balance, and you cannot make payments, etc. Stay far far away from this bank.

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6:32 am EDT
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New York Community Bancorp [NYCB] referral ripoff

as a new york community bank customer and being that it owns amtrust bank i went into the glades road office to inquire about refinancing my condo to get a lower interest rate . i have an 801 credit score . they had a salesman from wcs lending call me, i was thinking i was dealing with amtrust. after 3 months and over $600.00 dollars later i was refused the 4% loan that was promised to me by wcs lending, they were using u.s bank somewhere out west . they said my condo management was to risky but in the 6 months after my application 24 apartments were sold and most of them financed by banks in my condo developement . i just feel how risky could it be . i think amtrust bank and wcs lending are both scammers and that i got ripped off by them for over $600.00

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equityredesign
Phoenix, US
Sep 15, 2012 2:14 am EDT

Amtrust is a bottom feeder.. their mortgage service is awful - be glad they didn't approve you

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4:20 pm EDT

New York Community Bancorp [NYCB] This bank has been without any doubt the worst ever in a mortgage

I had a mortgage with Penn Federal savings bank. New york community bank brought penn federal and within months my fixed mortgage went up close to $1k a month. I called and asked why and after many months of calling and writting their response was that taxes increased. This is true but only less than $1k a year so now I am paying and extra almost $12k a year so where is the money going. Next thing you know everything starts to change from different account numbers every month for several months to requests of all leases every three months and then the biggest demand that I pay for flood insurance where everything had been sent to them several times. This got so bad that they wanted me to pay them for flood insurance where we are not in a flood zone. Additionally all leases where for 10 years each and the apt for 1 year but the demands kept coming and monthly fees where different every month. After suffering with them for over three years I finally go another bank to take over the mortgage. We closed last month and days later this anastasia calls me to send her a $5k wire without any explanation. I tell her the closing has been done what's going on. At this moment I have two different amounts to pay them and they do not justify anything. I have hired an attorney just to review the closing and he states that they did make a mistake but without a doubt they overcharged on closing costs and of course he could review the entire history of the loan but this will be expensive. This bank has been without any doubt the worst ever in a mortgage I have used mabny other banks and never been treated like this I also believe that they have been ripping me off and this needs to be checked out because I believe i am not the only one.

Read full review of New York Community Bancorp [NYCB] and 2 comments
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HATE NYCB
Charlotte, US
Dec 31, 2011 6:51 am EST

I believe everything your saying...NYCB is scandalous!

H
H
HATE NYCB
Charlotte, US
Dec 31, 2011 6:48 am EST

NYCB is horrible. This servicer is not interested in working with it's customers. This bank behaves as if it wants to push people into foreclosure quickly so they can collect from pmi companies. NYCB is worse than Chase, BOA, Countrywide, etc... I have dealt with many servicers and NYCB is by far the worse. Please, never get a mortgage with NYCB...go to Chase or BOA, we know they are ruthless, but atleast they do not try to begin foreclosing on their customers immediately. Also, please do not bother trying to reason with the CSRs at NYCB, they are ignorant and cannot/will not help you. It is ridiculous. This bank in located in Nassau County NY, many of the loans they hold are outside of NY. This bank doesn't seem to under the economic realities in which we live. Please do not believe everyone lives the same way people do in Westbury, NY...Long Island and Rural america are different worlds. NYCB is so ignorant, the bank doesn't seem to be aware that the US is in the mist of a foreclosure crisis...the bank's end game is to force you into foreclosure, collect on pmi, then sell your home at a rock bottom price...good luck with that with the large backlog of inventory on most banks books. NYCB will not be able to undercut Chase or BOA, they can't afford it and their investors are too stupid to allow it. Keep pissing off your paying customers NYCB...keep trying to apply a Long Island mentality to the rest of america...

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3:32 pm EST
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New York Community Bancorp [NYCB] Bank charged fees and created overdraft in my account

I have an account at NYCB in Bayonne, New Jersey, I have online access to my account, so before I make a purchase I make sure and check my balances at all times... I made two credit purchases on 1/17/10. I had a balance of 309.68, my first purchase was for 53.62 which should then leave me a balance of 256.06, my second purchase about 7.30pm that day was for 247.90 which is more that enough in my account... Somehow the bank charged me a 33.00 fees for insufficient funds for the first purchase creating an overdraft in my account for the second purchase... I have been calling them for the past 4 days and they refuse to reimburse my account. My next move is to close my account and contact the Better Business Dept...because I need my fees refunded to my account.

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hellw.nycb
,
Aug 02, 2011 12:07 am EDT

this bank sucks...charged fee $39 for .11 cents. then puts a collection agency on me.

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