MTA’s earns a 1.5-star rating from 1 reviews and 214 complaints, showing that the majority of commuters are dissatisfied with transit experience.
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mta 62 bus this morning @ 630am
At T/P/O 530 am I left my house and waited for the B62 on the Bus stop on the corner of Wythe and Ross Street which never came until 625. I found out that the past bus (b62) had taken a different route which went thru Bedford. I wanted to know why( the People) were not informed about this earlier? These bus drivers could make their own rules whenever they want too?
This isn't RIGHT and I want to know WHY?
harmful bus driver
At around 6:10PM, Wednesday, March 31, 2010, I made an attempt to board a Q65 MTA bus number 9851 heading to College Point, at the Main Street station. As I put my foot onto the steps, with my body half way on board, the bus drive who clearly saw me and was aware of me making my way to get into the bus closed the door, leaving me trapped in between the bus doors for 10 seconds before releasing me. He stared at me the entire time I struggled to get in and tried to free myself. He did NOT apologized for his action, an obvious reason why I am filing this complaint for his INTENTIONAL HARM. I must voice myself out even if the MTA would not take action to correct this man's mistake because it could happen to any person; mothers carrying small children who try to catch a bus could get seriously injured. I don't believe there is any reason for this bus driver who operated bus number 9851 today should close the door ON A PASSENGER. I see this a serious potential danger, he could have pulled the bus away with my body hanging half way out the door.
I know a bus operator who has a severe heart condition & his doctors did not disclose thhe information on his pre e employment form. Now he is driving around with 3 blocked branches of heart making 40grand. While the safety of riders travelers etc are in danger. They need to take him off the road before something terrible happebs. He can have a heart attack at any time. Its very scary how he got threw the system now driving a city bus
There is something that I dislike about the q 65 buses services. Lack of control. There would sometimes be spaces in the bus yet the bus driver would say that he / she is full and close the door. It just that the driver needs to have control and ask passengers to move in further into the bus or give other passengers way to move in. All of us are working people and needs to get to work on time.
I had a similar incident this morning while trying to board the OM11 in Forest Hills on my way into Manhattan. Although, in my case I really don't think that the bus driver even noticed me. He closed the door as I was boarding the bus, same as you, with one foot on the bottom step and the other foot outside on the ground. My body was trapped in the door and I have the bruises to show on my leg, stomach, arm, neck, and back. I screamed at him to stop but he just either ignored me or didn't hear me. Finally, as he was about to pull away (after me being trapped for about 5-10 seconds) he released the doors and I got on the bus while screaming at him. I took a seat on the bus (first mistake) went to work (second mistake) and called the MTA to complain. They gave me the number to file a claim and I had to leave a message which I have yet to hear back. So after being at work for 2 hours in excruciating pain, I decided to go to the nearest emergency room where I was examined and x-rayed. Luckily nothing was broken, but I have a leg contusion, a clavicle contusion, a sprained wrist and a hell of a lot of pain. I will follow up with the MTA and maybe in a few years I'll get reimbursed for my medical bills.
rude queens bus driver q37
On Wednesday morning, January 20, 2009, at about 8 AM on the Q37 bus line at the corner of Myrtle Avenue and Park Lane South, an MTA bus driver was extremely rude with my fiance and I. My fiance and I got on the bus at 111th and Myrtle ave; he did not have enough in his card to pay for the bus fair and as we were figuring out to get change from some of the other passengers, the bus driver yelled at my fiance to get off the bus. At that same time, a kind lady offered to give us some change and when I went to get my fiance back in the bus (he had gotten off) the bus driver closed the door right on my face. Then when i asked him several times to open the door he wouldn't, i began to slam on the door and he eventually opened it but did not stop the bus. I got off the bus in shock, shaking, and began yelling at the bus driver for being rude. I unfortunately did not get the bus number nor the driver's badge but I do remember his face and know that he is one of the newer drivers on the Q37. I immediately called 311 to complain, they transfered me to the MTA bus complaint department who then had me leave a message because "their operators were all busy". They said they would returned a call in 24-hours and it has now been about 29hrs and still no call. I will be writing letters to everyone because this type of services is dispicable.
The Q37 line has never been a dependable line because it never runs on schedule but most of the bus drivers have been nice, especially when it came to people who were short of the $2.25 fair. They would let you stay on the bus knowing that you will eventaully pay the fair when transfering to the E/F train in Union Turnpike-Kew Gardens.
I was just in complete shock because I could've fallen off the bus but thanksfully I didn't. I called I hope that they put some sense into bus drivers to stop when openeing the door. I hope to not see this bus driver again on this line. MTA should make sure they hire people who will work well with people because these are public service positions.
CORRECTION: this was on January 20, 2010.
The complaint has been investigated and resolved to the customer’s satisfaction.
In my opinion, 90% of the bus drivers in Queens and Long Island are very rude.
Sometimes they are chatting on their cellphones while driving and although people ring the bell for their stop, the drivers are so distracted that they don't stop.
They turn off the bell and people would have to scream for their stop.
The buses are so crowded and the drivers will not open the rear door so you have to push your way to the front door while people are cursing at you.
I always have my metro card and coins ready for the bus so sometimes I don't blame the drivers when people don't want to pay because I see it daily on the bus where people's metro cards don't work and they don't pay with coins. Sometimes the drivers will be very rude or they will tell you nicely that you cannot ride the bus if you don't pay. Drivers should be people oriented as we are customers.
attitude of bus driver
On Saturday at approx. 9:20am on 80th St between Myrtlye Ave & 78th Rd (a two way main street) a Bus driver Badge #31566, Bus #4487, License #M 66386, Route #29 deliberately drove down the middle of the street and would not move his bus over to let me pass. When I approched the bus to talk with him about moving the bus into a space large enough to fit 3 1/2 cars he would not even look in my direction. There was more than enough room for the bus and my car to pass each other if he would have move to his right even 12 inches. The bus supervisor said that if he felt he could not make the move he didn't have to and I would have to backup half a block to let him pass. I realize he has to defend his driver but even he said that an experienced driver would have no trouble making the move. I was under the impression these drivers had to pass a driving test to operate a bus. If the driver has issues with judgement he shouldn't be jeopardizing the safety of others by driving something he has problems with. Thanks for hearing me out.
The complaint has been investigated and resolved to the customer’s satisfaction.
buss driver treathen me
I was waiting for the buss on 14st 7th ave going home and the buss pulled up and I asked the driver to please drop the lifth so I could get on the buss whit my things and the driver seid that he was not gona drop the [protected]@#$%! Ramp for me that if I wanted to ride the buss I was gona have to pull up the steirs of the buss .so a person I knew helped me lifth...
Read full review of MTAbus stereo typing passenger
A bus driver on the b60 which made its last stop on flatlands ave around 08:35pm - 08:45pm bus number 6421, refused to let me sit in the seats for the disabled even though I have a card from mta identifying me as being disabled. I had just left fedex on 108 st. And had no problem with any body odors. When I road the bus to fedex and sat in seats for disabled there was no problem / incident concerning a body odor.
The bus driver was just stereo typing me due to the fact that at the particular time I was wearing booties on both feet and had a handkerchief on my head, under a leather cap. No one has ever complained about any body odors. She was just pre-judging me and assuming that the way I was dressed I must therefore smell. I possess two college degrees in engineering bachlors and masters. People should not have to wear the newest outfits to ride public transportation.
The complaint has been investigated and resolved to the customer’s satisfaction.
extremely rude bus driver
On August 21, 2009 at about 8:40 p.m., on the M31 bus, bus number 8766, going east on 57th Street between 3rd Avenue and 1st Avenue, an MTA bus driver was extremely rude when I asked him to turn down the A/C. First he barked "no" at me, then when I asked why not, since many other bus drivers have turned down the A/C when I asked them to, he screamed, shouted, and was extremely dismissive and disrespectful towards me. When I asked him why he was being so rude, he raised his voice even more and told me "this conversation is over." I reminded him that I was his customer and told him that there was no need to speak in a rude and disrespectful tone, but he continued to raise his voice at me.
I hope that the MTA takes measures to stop this type of behavior by its drivers, and that it disciplines this one in particular by removing him from the M31 bus line.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bus 7839 on the bus b64 @3:00 pm. Does not know how how to drive. Nor knows the bus route. As she missed many stops leaving passengers stranded.
i don't ride MTA, though on my county bus system if a bus is full they will pass a stop until someone on the bus wants off. if the bus is behind schedule then they are given a no stop order meaning they will bypass any stop [unless a passenger requests a stop] till they catchup with their schedule of where they are supposed to be. i have had this happen about 5 times with my public transportation.
again i am not sure if this is the same for MTA, i hope this helps some what in understanding what happened.
Bus 8622 driven by a white middle aged man, always donning an MTA cap, this morning at 8:30 am on the 38 route (along Gun Hill Road) at the Hull Avenue stop.
I asked if I could have a ride and began to explain that I lost my MetroCard a day prior (I already called them and I was told to ask the driver if he'd oblige). This driver rolled his eyes VERY loudly at me and didn't even bother to respond so I went ahead.
If you're fed up of unlimited MetroCard holders who pay the most money in fare when the sun's crack just opened, then I don't what to tell you --maybe get another job or IF YOU'RE AT THE AGE LIKE THIS DRIVER, RETIRE!
I feel bad for mta bus drivers who have to deal with entitled, disrespectful, crazy, dirty, violent and unrealistic passengers who make the system go slower.
The bus driver for bus 6700 M104 (an African American) dropped me off on 42nd street and I asked him for a transfer and he started yelling at me. I waited over 45 minutes for a bus going downtown and did not have a transfer. Then he got violent and rude starting to accuse me of something. . .while I left the bus shaking.
Today I was riding the B6 (Limited - 7532) Bus on Glenwood Road - between Albany Ave/ Nostrand Ave... all of a sudden the driver started to drive so slow that even another B6 came and passed him. He did not say anything until numerous passengers, including myself, started to ask him what is happening and why is he driving so slow. The driver response was "I am sticking to my schedule". Well, I see nothing wrong with sticking to you schedule, but why did you have to start-out so early from the terminal and make such extreme adjustments on your route? For most part, the MTA is doing a very good job in serving the East Flatbush/Flatland/Canarsie Communities. . . so keep up the good work MTA! On the other hand, please educate/train your bad drivers to be respectable toward the riding plubic (MTA 's customers); just like we the public should have respect for the hard working men and women of the MTA. . .
What you guys don't understand is that their are so many restrictions against drivers that sometimes it gets a little frustrating... why because not all drivers are rude and mean... working with the public... you deal with all kinds of nasty... inhuman people... that get on and disrespect the driver... he gets about 200 of those people a a day... a week 1000... the next week he might be a [censor] because he's expecting 2000 more [censor] to be [censor]... I watch and see everything and I feel bad because I wouldn't allow someone to talk to me the way people talk to drivers... that's someone's mother, brother, father.. sister grandparent... the society we live could care less about anyone else... just pay attention... look who they put in the presidential office... you people in america are sick in the head and it's sad the world is the way it is... just deal with it and get on with your life... only people who complain on others are the real miserable [censor]..,.
Today I was walking from a jhs in brooklyn to a b36 bus stop on west 5th st (the bus stop was pushed forward due to construction by its original stop) and I happened to see the bus on its way to the stop. so I had to run for this bus to catch it. seeing a few jhs students run to the stop I ran with them. the bus driver let only a few people on then closed the doors.. not only was I standing there banging on the door, other people were too. the bus driver just looks, turns his head, and proceeded to drive away... sad that we have to deal with this kind of treatment from the only transportation company that we need to rely on... if we retaliate... that's 7 years... I say they should lower the fare.. it's only fair! we get [censor]ed over! nothing we can really do!
Unfortunately just single bus drivers fit description: professional bus driver, the rest unfortunately far from it
For some reasons beyond the residents and the commuters of 1st Avenue 68th Street, recently bus stop relocated to one block South to 67th Street.
This new location is very inconvenient for many reasons like there is no way to put a bus stop/shelter in this location. So we are using the Laurel building's (East block) entrance canopy in rainy days. It is a high-rise residential building and this situation crates big hassle for them and for us. This shelter-canopy is also 100' far from the bus stop.
So bus waiting until people reach the bus from the shelter and from the other side of the 67th street. MTA should monitor this immense delays on the bus service.
Transfer from the 1st ave bus to cross-town bus is start to be dangerous too. If the bus waiting on the stop, many people doesn't care about the traffic lights and running cross 1st ave and or 67th street.
Also people from the hospital(s) should wait and cross the 67th street to reach the bus stop. It is very big hassle especially people using wheel chairs, which is very-very common here.
Plus, these new "beeping buses" makes crazy both east and west side residents. There are no residential facilities at 68th (previous location) street block. (office building at the east and a park at the west) Please consider that this stop for both limited and local bus stop and we have also cross-town bus stop at 1st and 67th street NW corner. Time to time 3-4 buses beeping at the same time, it is a big noise pollution too.
Please correct this mistake as soon as possible. We want our bus stop back to good ol' place at 68th Street.
There ###s.one day when i got on with change (quarters) the bus driver told me "hurry the F up" and i was the only person on.
inconsiderate driver
July 22, 2009 around 6:00pm the Q60 bus was like 20 feet away from the bus stop letting the people off. He closes the door and gets like 10 feet from the bus stop. He stops because the light was red and there was cars in front of him waiting for the light to change. I'm at the bus stop and I go to the door of the bus and the bus driver looks at me and does not open the door. Meanwhile, he was just standing there pretending he didn't see me refuses to open the door. THE BADGE NUMBER OF THIS DRIVER WAS 31119. He was an older white male. If people don't complain about these inconsiderate drivers they will keep doing these things. We are paying for our service and with the price increase of the fares their service towards us should be better and not treating us costumers like their doing us a favor.
The complaint has been investigated and resolved to the customer’s satisfaction.
M101 Limited driver of bus 5716 at around 9:45pm (switch relief late bus driver) got on at 100th street. This is a limited bus. It seemed like he was late as a relief driver and stayed at the stop for a very long time. He was suppose to go express and stop at 106th and 107th 3rd avenue. He stopped at 105/104th street unexpectedly as passengers were confused. We rang the bell and as he pulled off he began to bypass 106th street (the stop for limited buses) go towards 116th street. I went to the front of the bus as fast as I could (I was sitting all the way in the back). I said what happened to the "limited" stop 106/107th street. He was rude and said I stopped - didnt you see me at 106th I said NO that was 105/104th street that wasnt even the stop you confused people. He said you wanna get off all you have to do is say so. I was so MAD. How can I say so am sitting all the way on the back of the bus. The fact that I rang the bell should say I want to get off at the "RIGHT" stop. Now they stop random with limited buses and regular stops. I have lived in NYC all my life. Limited buses have always stopped at CERTAIN stops so I know I was not crazy. I was annoyed because he made me feel like I was the crazy one after paying a fare increase you dont want to feel like you are the nutty one. I was so bothered not only because he was rude but late and made me out to be the unclear one. He brushed it off instead of saying sorry he just said "you wanna get off?". Anooyed.
Bus drivers should never permit passengers to eat on the bus then they leave all there wadte on the seats, this makes me sick i travel on the 14 st ave d lines.
There are many bus driver that are rude on the mta 14st ave d .but there there are a few nice ones . I think bus drivers need mortal conduct classes. A concern passenger.
I just saw a driver for the x10 at 5:45 on 57th bus 1997 open his little side window and throw out garbage. It's hard to believe he thinks that's okay.
generally bad service
I hardly know where to start...The MTA has got to be one of the worst companies in the history of...history. Cutting service, raising prices, lowering standards, and lowering maintenance of buses.
But moving past the company's general issues, let's take a brief look at the Bus system. First of, buses are (on average) 10-20 minutes late. Second, the bus drivers are horrible who can't do a job right. They are so rude to customers. I've seen obvious racism on the part of MTA employees. I once saw an Asian lady get talked to as if she were an idiot just because her card didn't work. What's funny is that a few stops later, a teenager juts walked in without paying and the driver paid no mind. People with luggage/children are treated like crap. Basically, MTA workers make it seem like a crime to be busy. Also, when MTA drivers end their shifts, they take their sweet time. They talk to their fellow drivers for a few minutes, then they laugh and joke as if there wasn't a bus full of students, workers, and parents running late. I just felt like I needed to get this off my chest, because I read an article in AM New York, and I saw that I was not the only one who hates the MTA.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude bus driver
Bus driver wasn't paying any attention and close the door on my are with my umbrelle in it and when I got on the bus he stated tell them wat you did and I did nothing wrong
The complaint has been investigated and resolved to the customer’s satisfaction.
Like so many above, I too had a rude driver.
Im a senior and lost my Metro card two days ago. The MTA rep said i can show ID and pay cash until I get the new replacement card, also said I can buy a card for round trip, but only once each day.
At 9:15am July 17, , I purchased a Select bus ticket this morning on York Ave and 86th Street going to the Lexington Ave & 86th street train . I was charged $2.90 which would cover two trips---- my senior rate is $1.35 so your machines are not working . Meanwhile I tried to use it on they way home around 6:40pm at Lexington Ave and 57th street on BUS #3929 and the driver starred at me, would not let me use it, and said even if I was overcharged it was only good for an hour and it was a Select bus, therefore its not good.
I tried to get more information regarding a second card I purchased (see above) and hoped he would explain what I needed to do in this case----instead of being kind, he said "quote, you're stupid". I was so shocked at his inability to explain the rules, and his nasty response calling me stupid. this is unacceptable.
I felt like telling him Im a retired attorney with 2 degrees, (not very stupid) while He is driving a bus, but i held off. MTA needs to train these people who drive--who really do not like their job and are so frustrated they take it out on passengers, Perhaps give the job to a more congenial type person. Drivers are dealing with the public and there is no need for rudeness. Again, the M31 Bus # is 3929. Please give this guy a talking to. thank you. LDH
Yesterday I was in a rush to get home vai the mta bus service my sister and I were waiting for the bus and she had a nine month old baby in the carrige with many bags we were waiting for the bus to come. He shows up and we ask him if we need to fold the carriage he says yes! AND SLAMS THE DOOR IN OUR FACE and begins DRIVING OFF! some very kind young girl was standing near by and whatched the scene she ran after the bus holding it up and letting the guy know how nasty he was and admonoshing him that HIS JOB WAS TO TAKE PEOPLE FROM ONE PLACE TO THE NEXT the driver instead of apologizing pulled to the side and announced that "THIS BUS IS OUT OF SERVICE" and sent us all of my complaint is that in New York woman with babies are being treated like they did some crime why do we allow people with wheel chairs on the bus and not young woman with carriges!? these young babes are the ones that ARE GOING TO BUILD our population and our USA definetly not nasty people and I really want to thank whoever that girl was for sticking up for us and I appologize that no one else on the bus had the dessency to tell the driver he was ever so WRONG!
I was going to work today and I swiped my card and it said it had no money the driver was not nice to me he told me that if I had another card if not get off the bus. I told him that the card gets money put on it automatic on the card and he said that is not true. it about at 8:43 am on 4/3/2013 he was a black person.
I waited for the bus that said Roosevelt Ave last stop on the 34 bus and the card work that bus.
I think you need to retrain the bus drivers to be nice to all people and not just there kind.
Jeanine from flushing
I am really frustrated with the fact that on several occasions my metro card has overcharged me, instead of applying a transfer it took another fare. I reported the incident at the train station and asked for a form to reclaim my loss and was told that they no longer have them. I intern had to repurchase another card in order to get home, this happened twice in the pass month when i tried transferring from the Bx26 to the Bx 38, on one instance within 45mins and in another 8 min. If there is a glitch in the system it needs to be addressed as commuters don't have money in excess to give to the MTA. This is very unfair as I was basically told by the male attendant at the #4 train station to cut my losses and go home.
5947 bus #15 from Fordham plaza, she was too rude with Spanish old man
When will the MTA address complaints about the lateness of the Q56 especially at nights and on the weekend?
I have endured over 1 hour late buses on the Q56 and tonight (November 20, 2011) I had an unpleasant encounter with the bus driver of bus 6615 or [6675?} that came at 11 p.m. to pick up at the East New York Depot. He accused me of "coming at him rudely" when I said to him that I had been waiting over 1 hour and that since it had happened before where the bus card extracted a new fare instead of the transfer due to the long wait, I would not pay for an extra fare. He was smart mouthed and rude and when I asked what could riders do about the long wait on the Q56 he said "Take the J train?" Need I remind the bus service and the drivers that with that attitude some of them will be without a job? The reason ridership seems poor on the Q56 is that people, after waiting for the bus for a ridiculous time, give up and take a taxi! It is particularly unpleasant to wait in poor weather -cold, rain or if you are ill, or incapacitated in some way. God help us all if we maintain the attitude of "tough!" or "piss off!" NYC has many good things and other bus lines are timely -why cannot the Q56 do the same?
Public transportation is notorious for rude activity. It takes a lot of will power to not snap when stuff like this happens. it's awesome that someone stood up for you when all of this happened. Getting a reminder that not everyone in NYC is that rude is always a pleasant surprise and one that should happen more often. http://www.inlinewaiting.com/2011/11/600/
Well today my 12 yrs. Old came crying to the house after a driver from M104 was very very very RUDE to her.. Here is the full story: My daughter this year started using public transportantion (NYC bus M104) and today 10/12/2011 a female NYC bus driver was mean to my daughter as she was putting her school bus pass, which she has used ever since school started and till today no problem was mentioned. Well she told my daughter to read what it saids on the bus pass and my daughter read it for her.. As the driver asked repeatedly to my daughter to read another section of the bus pass. My daughter never had used a bus so continously and since I have a younger daughter in another school that I need to pick up sort like at the same time. Is actually the reason my 12 yrs old is since September 2011 has started to get the bus.. Now I'm not debating that my daughter had to pay 1/2 fare, that since today incident we just noticed.. The issued for me was that she made my daughter read something to her out loud making her feel dumb..or stupid in front of others.. When my daughter got home I got into my car with my daughter to try to see if we catch the bus that she was on.. But lucky for the driver we didn't succeed. Tomorrow 10/13/2011 I'll be with my daughter at the same time to try to see if we have luck.. My point is to let the female driver know that she better think twice after referring to any of my kids.. My 12 yrs old didn't know, I didn't know she had to pay 1/2 fare, we really didn't know.. As crazy it's sound .. We didn't know.. :-( I always think that there's always a way of saying things.. And we as adult have to set the example.. Plus I need to get the drivers batch number that my daughter didn't know she could get... You know in order for us to file a full complaint. Any how I did called 911, 311, and 511 to see what to do in a situation like this.. So I file a complaint at [protected] and made my complaint with a representative named Laquisha (don't know if I spell her name properly). I also told the representative that I would go tomorrow to the same stop with my daughter to see if we get lucky and get a batch number. In conclusion I know that making that complaint would not affect that driver whatsoever I'm just doing it because we sustain the MTA.. And may be just may be some day one could really do their job and do a clean up for good.. This is NYC, the greatest city ever despite this incident. Nevertheless my kids are my world and they respect others and demand the SAME.
Hi All:
I too just had a terrible experience with a bus driver that left me feeling disrespected and unsafe. I've looked up ways for us to complain to superiors:
http://cityroom.blogs.nytimes.com/2008/09/25/how-to-complain-to-the-mta/
http://www.straphangers.org/complaints.html#bus
Good luck! REPORT THE BAD EGGS. I've had so many great, talented, kind and polite drivers, and it makes me sad to see them lumped in with the absolutely crazy and rude people who happen to be their colleagues. Additionally, I bet anyone who we would want to complain about has thirty former riders who would file complaints too!
Time to put up or shut up.
Why is it ok for bus drivers to be so rude? I don't understand? The price to take the bus goes up every year and we are still been treated like dirt! Why is no one taking action? Why are they allowed to say things and get away with things when not provoked? Is there anyone listening? Is there anyone hear our complaints? Come on someone needs to sit on these buses and listen to these drivers.
Ignorant bus driver
I�d like to file a complain about a certain bus driver on the M50 bus going East from West 46th Street and 12th Avenue at 5:37pm.
I am riding that bus every day at 6:04pm but this week I took the 5:37pm twice. Today, Thursday March 19th, 2009 an African American older man tried to get on that bus at 10th Avenue with a small hand truck which had a cardboard box covered in a black plastic bag on it. The man got on the bus and the driver said he had to get off; he couldn�t get on the bus with that hand truck. Of course the older man refused and stayed on. The bus driver then turned the engine off and said that if he wouldn�t leave and everybody had to get off.
This is the second time I am witnessing this situation this week with the same driver and the same old man. My understanding is that the old guy is a delivery guy and I have seen him many times taken that bus with the truck; not one driver said anything. I went to the driver and asked him for the reason he answered that this was MTA policy and he is not allowed to take riders on the bus with hand trucks. He also said that there is not enough space on the bus which wasn�t the case; there where maybe 20 people on that bus. I told him that the guy is on the bus all the time and it doesn�t make sense to me and that I thought that he had different reasons. Somebody then yelled �Yes, because he is a racist� and honestly I have to agree. Very often guys (non African Americans) get on that bus with the same kind of hand trucks and way bigger boxes.
I find that outrageous! What an ignorant MTA employee.
This poor man gets probably minimum wage and just tries to do his job. He deserves a break. I know he will be on that bus again and I hope he will be let on without that trouble.
The complaint has been investigated and resolved to the customer’s satisfaction.
was very rude infront of my children
on the 13 of march i wait for bus on kissena blvd infront of queens college, whit me was my 6 year old girl my two boys 7 and 9, we wait for bus like any other day, bus came i step on the bus an as soon as i remember the bus drive started insulting me yelling at me repeat many time if i wanted my daughter dead i got really mad for him saying that to me i try not to make a big deal beacuse i had them whit me did not want them to get scare, but driver keep talking ### to me so i defended my self by saying the only bad word in inglish i know, the f work he say it to m why shouldnt i say it back, tht did not stop there i got hearth problem an started to feel sick so i wanted to get down the bus i ring the stop light on ask for back door the bus driver still saying ### to me saying about how i wanted my daugthe to be dead i say im not going to open back door i want you to get down front door because he still had something to say to me, that made me so mad i kick bac door like 3 times he still didnt open it i got out front door feeling so sick my hearth was about to stop i felt so bad im still very nervious i suffer from that incident im afraid of getting in bus and also my children dont even want to get on buses i did made a complaint to mta but it feels that nobody cares, the only thing i wanted that day to take my kids to library lie every friday but he change my life by that little incident i feel neglected verval abused ignored by mta an the only thing that i want is for bus driver to be more friendly, if they dont like their jobs to find one were there happy, imagine if it was not me and my kids what if it was a crazy guy whit a weapon and reacts to him n a bad way the guy will be the victim or the bus driver which can be avoid if drivers would not treat people that way, any ways i still feel nobody cares about what mta drivers do to many people.i wish someone did.
The complaint has been investigated and resolved to the customer’s satisfaction.
You are stupid lady! You stand right up to the edge of the sidewalk with your kids in tow when there is a lot of traffic. A bus making the turn needs the space to pull up close to the curb and to stop. You think driving a bus is the same as pulling a donkey cart? Deal with it. You deserved to be humiliated. It would be better than seeing your children paralized or even worse, dead!
lirr
My complaint is about the LIRR and their Peak and Off-peak ticket policy. I think it's absolutely ridiculous and unfair. If you buy an Off-peak ticket and you are on a Peak train, you BETTER pay the surcharge or get off the next stop. If you have a Peak ticket on an Off-peak train, you are just told "oh, next time buy Off-peak", you don't get any money back. This is a great way for the MTA to rack up on a SURPLUS! They reported a surplus not too long ago and still decided to hike up the fare. Seems like all they do it take for loyal commuters. I get heated every time I see this happening; I think it’s time people took action.
Driver 113, notorious for passing by the Bay Ridge Avenue Ft Hamilton stop, strikes again. The bus had a lot of people, but the driver would not let 2 people on, nor did he let anyone off. He wasted my time and the time of many others.
January 31, 5:30PM , no bus service to Lincoln Center
Pick up time @8:49pm patapsco ave (between saint Victor and 10th street) toward Curtis bay date 11/13/2023. Driver was flagged down with enough distance to make the stop. Driver slowed down to stop and then continued to drive past clearly marked bus stop. Intentionally passing 3 people waiting on this bus.
Bus driver of bus 8156 Flushing Bound stopped at the Freshpond Road and Putnam bus stop. Closed the door s in my face looked at me as the passenger is paying, I tap the door for him to open he logs at me again, looks away and then drives off.
The bus is 7672! B82, They are wonderful! (May 11th, arrived at the flatlands Ave and Utica stop @ 7:15! )Give this bus driver a raise! the driver is such a great person! I don’t know if they will ever see this but God bless you and thank you so much for letting me get on the bus at the last second!
There should be announcements for passengers on etiquette. Especially when people use their cell phones to listen to music or play movies without headsets disrupting other passengers. This is starting to become an everyday thing. It wasn't like this before. Bus number 3411 39 Street Madison Avenue at 11:28p Wednesday December 28, 2022.
This van has been here at least 3days...notice the blue lines under the van. These spots are striped, so if a HANDICAP van parks CORRECTLY next to it, there is room for its ramp to be deployed. Your employees DISRESPECT for local handicap citizens is ATROCIOUS !
The mta worker was on her phone and refuse to help others on 7/5//19 @ 8am. MTA worker are abusing work hours. I ask her for her name and was told she does not have one .I explain the situation to her about my metro card and was told I don't care.
I got to the 116street and park ave. Stop at 6:35 am, going towards 8th ave train station, waited for 35 minutes for the bus, it was not full. When It arrived didn't wanted to stop, I asked him to please open the door while he waited for the light to change but he kept moving his head from one side to the other .
Bus number 6639 was out of service on Broadway and 121 street, suddenly changed her mind and left. Did not want to stop. Only when I knocked she opened and forced me to pay not only for me, but for my little child. Rude and obnoxious.
mta employee makes an alarming comment about being raped
Hello,
I am currently on a train heading out of grand central to Poughkeepsie and I just had a shocking and disturbing comment made to me from an MTA employee, a Metro North Train Conductor.
Myself and another women had a door opened from us from a metro north employee. A few minutes later, a MTA employee came in and said to myself and another employee “I don’t know how you two got on here, but if there was a man on here and you were raped, it would be your own fault because we were trespassing” .( Mean while, a mta employee clearly opened the door for us with a key)
This comment, from an MTA Female employee reveals a disturbing attitude that is present amongst this government ran department. It is shocking to me, that a government employee, would lay blame for being raped on a women. And, in her own words it would be her own fault! The city is responsible to train their employees to counteract this “blame culture” that exists and this type of ignorance that exist
Just to keep in mind:
According to www.nycagainstrape.org,
In New York City, one study found approximately one in four young women aged 14 to 23 experienced an unwanted sexual experience in the past year (Rickert, Wiemann et al. 2004).
According to www.rainn.org,
1 out of every 6 American women have been the victims of an attempted or completed rape in their lifetime (14.8% completed rape; 2.8% attempted rape).
Every 2 minutes, someone in the U.S. is sexually assaulted. Here's the math. According to the U.S. Department of Justice's National Crime Victimization Survey — the country's largest and most reliable crime study — there were 272, 350 sexual assaults in 2006 (These figures do not include victims 12 years old or younger.) There are 525, 600 minutes in a non-leap year. That makes 31, 536, 000 seconds/year. So, 31, 536, 00 divided by 272, 350 comes out to 1 sexual assault every 116 seconds, or about 1 every 2 minutes.
Rape is an appalling crime and has devastating effect on a victim and those close to the, Nobody asks to be raped and it is never their “fault”. I am insulted and appalled that a city employee is not aware and sensitive to this topic. The MTA needs to think about the training and education their employees should have.
Please post so some type of awareness can be had
Sincerely,
Marykate Gillen
A rape survivor and it wasn’t my fault
[protected]
843 garden street
Hoboken nj
Next scheduled train - arriving now! For 5 minutes from 12:55 to 1:00 pm.
Shades of the early 80’s when “A” trains let 207th St and went out of service at 200th Dyckman to “make service” statistics.
Who are you kidding?
Pay for good coding so it’s accurate.
Thank you.
jose luis molina
1119 e gunhill rd r214
bronx ny 10469
33 station 6 train my phone bage taken [protected] merto psc phone file report
2 train flatbusj=h ave passort ssn number taken train 07/26/2014 familty stolen ducuments
ssn [protected]
ssn number jose luis molina [protected] taken train 2 train 07/26/2014 sister trains
phone 33 6 train merto psc phone stolen
The “next train arriving/time until the next trains are arriving” electronic board @ 14th St “Q” uptown said “ arrivingnow” for 5+ minutes. That is not useful. I do not know if that is a vendor supplied & maintained system or in house.
It nerds to be accurate.
And, the elevator at86th Street “Q” stop was out of order. How can a relatively new elevator be “ out of order”?
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