Netflix — Account was hacked, and charged even after termination of service
I contacted Netflix customer service on 05/12/2020 regarding a hack on my netflix account which resulted in 3 month charges while my account was both inaccessible and canceled by me prior to the hack. My Netflix account has now been removed at my request.
I had canceled my account with Netflix in Feb 2020, however found out from customer service on 05/12/2020 that the account wasn't actually canceled but put on "hold". Based on information provided by Netflix customer service, it turns out that my account was hacked on a device I had used while traveling and I wasn't informed of the incident. The hacker was able to use my account after I had canceled it, change the email address and password, change the plan, language, while I was still being billed and unaware of the changes happening.
This is both outrageous, for a simple security check with a code verification by email would have prevented all of this from happening.
I therefore hold Netflix fully responsible for the incident and lack of clarity:
1. I was never informed that when I canceled my account it was still active,
2. My credit card information was saved int he system without my consent.
Customer service has initiated a reimbursement of only the current month (May 2020). I request Netflix reimburse me the March and April charges on my account which wasn't feasible by their customer service I called.
I will also file a complain with the Better Business Bureau.
my email for response: