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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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A
10:16 am EDT
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Netflix netflix

I have opted out of the membership of Netflix six months back, but still INR 500 is being debitted from my bank account every month. Inspite of talking to customer care at Netflix and the bank the resolution ha not been made. Please do the needful and ensure that no further money is debitted from my bank account. Also, refund me he money already debitted. My registered email ID is [protected]@sebi.gov.in and the registered mobile number is +91-[protected]

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9:24 pm EDT
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Netflix the "are you still watching" message

Having the message appear every 45 minutes is incredibly annoying. There needs to be a way to either opt out of it or set a timer. Sometimes I'll just click exit and go to Amazon Prime where they do not display this message. Even Hulu is doing this now. It takes the joy out of binge watching a favorite series now. I'm now considering canceling because of this.

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4:17 pm EDT

Netflix language in season 3 of designated survivor

Seasons 1 and 2 of Designated Survivor were great, but Episode 1 of Season 3 was a huge disappointment from the start. I can only assume you have new writers who are less talented than those of the first two seasons and they are trying to compensate with shocking language inappropriate for family viewing or anyone's viewing for that matter. What a way to ruin a great show. Do you actually think that language adds value to the show? Pathetic.

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Tlove1
, US
Aug 12, 2019 11:20 pm EDT

I agree! I LOVED Designated Survivor until season three. What happened? All of a sudden everyone’s IQ fell 50 points! Even Penny’s said a cuss word! Netflix as usual, you mess every show up!

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9:10 pm EDT
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Netflix netflix - designated survivor

Not sure they'd ever really see this, but Netflix I'm really disappointed in the way you've brought back designated survivor.

I'm assuming you brought it back because you knew how much everyone liked the show, however you're about to loose some of those people due to your decision to include foul language.

I am retired military, so I'm no stranger to hearing or using foul language, however some of my family does not. We are only not even half way into episode 1 of season 3 and have run into just about every curse word out there...including being used by a child...really?

Come on, the show was just perfect the way it was, you can do better.

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4:31 pm EDT

Netflix a show that was cancelled

I just got done watching the Canadian show Intelligence. I had no idea until the end that there was no ending since the show was cancelled. Kind of sucks to invest so much time and have no ending. Maybe come up with a category of tv shows that were cancelled before and end was created. To be fair to the viewers before they decide to watch the show.

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Frustrated former subscriber
, CA
Aug 05, 2019 10:47 pm EDT

I agree that this is problematic. In fact, after just finishing two seasons of the OA, only to find out it's been cancelled. I cancelled my Netflix sub. Whatever service I use, I will no longer start a series unless I know it's complete. I know a number of people who are doing this now. I'm going to start Game of Thrones on Crave, because I know it won't be cancelled after I've invested a number of hours into watching it.

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1:08 pm EDT
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Netflix netflix changed tv show

My family has used Netflix on and off for more than half a decade. Years ago I would watch the tv series, Total Drama (Island) religiously therefore I had most of my favorite phrases memorized. With this being said I was extremely disappointed and let down now finding out that Netflix has exchanged the original version of the show with the "edited" version. I would very much appreciate if netflix could at least put the original "unedited" version on normal profiles and since it was apparently a problem they could put the revised one on the "kids" profiles.
It sucks having my favorite childhood show being changed to the point where it's hard if not impossible to find an original copy online, Netflix however used to have one so I'd encourage them to put it back. This issue really irks me, Netflix in general is becoming a worse service, the only dependable shows offered would be their exclusive "originals". The majority the tv shows (and movies) just constantly come and go and are apparently exchanged for moderated versions! I'd honestly much rather Hulu lol.

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1:46 am EDT
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Netflix dvd quality

Hello Netflix,
We recently received Rebecca from you the disc is damaged and refuses to play past scene 10. This is a least the third damaged movie that we have received from you. The last ones being Cleopatra, and Pinocchio. Please start checking your discs for defects. This is a ridiculous amount of hassle for the amount of money that we pay you for the DVDs and streaming. Why should we continue to pay you for not even providing you for services not provided. We are sending back Rebecca unwatched due the the damage to the disc. Please correct this issue immediately.

Thank you,
John W Meck and Jocelyn K Meck

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1:28 pm EDT

Netflix unauthorized charge to my mastercard ending...5995

My name is David V. Melilli, address - 35 Coronado Pointe, Laguna Niguel, Ca 92677
home Phone [protected] . . .Office [protected].
My July Citi/Advantage July Statement showed a charge of $15.99 to Netflix on 6/26/19.
I have never signed up for Netflix and I do not wish to. On 6/26.19 I was in Europe on vacation and did not authorize a purchase of Netflix's services.

PLEASE SEND A CREDIT FOR THIS CHARGE TO THE CREDIT CARD COMPANY THAT YOU CHARGED IT TO.

RESPECTIVELY SUBMITTED,
DAVID MELILLI

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cwtpc
, US
Aug 15, 2019 3:21 am EDT

Contact their customer service to get this sorted, they'll need your card number to find the account. If you don't like giving your details over the phone, block the card from the bank first - you'll need to do it anyway because you've been victim of fraud and someone has your card details.

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J
9:52 am EDT

Netflix designated survivor season 3

We are very disappointed to see what Netflix has done to Designated Survivor. It used to be a clean show that the whole family could watch. As a Christian family we were so glad to find show we could watch. With the addition of sex scenes and profanity we no longer watch the show. It's a pity that networks believe the addition of sex and profanity makes their content more desirable. There is a large demographic area of people who want shows that are clean they could be gleaning for their networks.

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Joel Mouton
, US
Aug 13, 2019 11:04 am EDT

It’s funny how Christian families can’t handle certain words or two people that love each other that don’t fit their Bronze Age mythology. It’s funny the persecution complex Christians have and yet they are the majority; it comes off like a petulant spoiled child. Oh, also Netflix as several pro Christian programs yet no anti religious programs so why the whining?

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J
1:17 am EDT

Netflix thumbnails or cover art

Stop! Stop! Stop! Stop changing the thumbnails for the shows. I am 72 years old and I have to keep track of what I've watched. I'm a baby boomer and you are not making it easy for us. Changing the program picture is confusing. It is confusing. I don't know why you're doing it but it's confusing.

Do you understand that is confusing when you change the picture that represents a show, something I call a thumbnail

Just stop it!

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6:11 pm EDT

Netflix liberalism at its best

The level of propaganda on the new season of Orange is the new black is obnoxious. I have noticed a very left leaning programming theme on this service and if it keeps going in this manner, I will be canceling my account after years and years of faithful subscription, and I hate to tell you this Netflix, but I feel millions are going to do the same. It is disgusting and is not reaching the masses, its ostracizing them. Rest in peace Netflix.

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8:29 am EDT

Netflix keeps buffering

I literally can't get through a film without my Netflix buffering every 30 seconds... I have had Netflix for years and it's never ever done this before. I'm paying on time and I have WiFi and broadband installed in my home which is working so there is no reason for this to keep happening. I've done everything possible including forgetting the network and reconnecting and resetting my broadband. It is still happening all of the time and it's driving me mad... please help!

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observer12345
, US
Jul 31, 2019 2:12 pm EDT

When did it start happening and Is it still happening?

I wonder if there's any sudden changes in your device or something else.

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2:46 am EDT

Netflix pretty little liars

I was watching season 3 of pretty little liars, I was very much into it and you guys canceled the show. Can you guys please bring it back on, I would really like to finish watching season 3-7. It's one of my favorite shows and I'm left in the dark because not only you guys but other apps have gotten rid of it and are airing pretty little liars the perfectionists. That one is good but I still want to find out what happened in the original pretty little liars. Thank you for your time.

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6:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Netflix - netflix overuse of the “f” word

I understand mature audiences use the f word. But these original series Netflix is making uses the f word so often it is unnatural in conversation. It adds nothing to the entertainment of the show. It restricts watching to when children are not around. And it seems to me when a normal conversation would use hell or damn, Netflix uses the f word...

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4:46 pm EDT

Netflix designated survivor.

I am so disappointed Designated survivor was one of the shows I could happily watch knowing I wouldnt get submitted to unnecessary trashy explicit sex scenes then to get this gay sex scene thrown in my face, something I cant unsee, where is the discretion or leaving things to peoples imagination. Why does everything have to be explicit if people like watching that they cant rent a porno movie but why does a perfectly good TV programme need to be ruined by unnecessary sex scenes.

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5:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix billing

I requested the basic account at £5.99 pm after the free 1 month trial. I was charged £9.99 the first month and thinking I was paying for the following month plus for the rest of the previous month I didn't enquire about it. I was then charged £9.99 the following month which I have enquired about. I know I requested the basic package because it is only my daughter that uses it but they told me that I requested the £9.99 pm package . I disputed this as I was 100% adamant I did not so they cancelled my membership saying they will refund my payment this month but not for the overpayment for the previous month because it was over a month ago that the payment was taken. This is wrong and goes against the Trading Standards law of the Uk. I have read a lot of comments and noticed that quite a few people being overcharged! Watch your accounts people they are happy to say you requested the wrong package take your money and issue no refunds if you notice it any later than a week of the payment being taken from your account!

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2:10 am EDT

Netflix monthly subscription

I have recently used Netflix on my mobile and I recommended my Dad the App. He doesnt usually use such apps so he insisted that I first let him see it. He installed the App but he was first shown that it would be a First Trial even until the entering the Card Details. However, he was debited for Rs.800 without any warning that he was not eligible for a Free Trail. It is absolutely illegal to do so, atleast there should be a fair warning. Surpisingly, it kept saying that he was eligible for a Free Trail. I demand a refund asap.

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12:50 am EDT

Netflix netflix on my tv's

We are paying $16 a month for 4 users. We have it on our computers and our 2 TV.. 1 is a smart tv and the other is through Roku. Neither of the netflix apps run correctly on the TV's. The one through Roku will at least sign in and start playing a movie but it stops constantly or wont work right. The one on the Smart Tv will not let me in at all. The ones on our computers work fine. When I called Netflix said it is not their problem it is our wifi. But I disagree... all of our other apps work fine, Amazon Prime, Hulu etc... I would like a refund for the last 2 months of not being able to use it on our TVs... and a fix for the problem.

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9:24 pm EDT
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Netflix cancellations

Shows are added and not advertised well and then once they get really good, instead of advertising like everyone else, they just cancel it and I have invested my time into countless shows that were cancelled after 1-2 seasons with cliffhangers. A-Holes. Also stop putting romance scenes and LGBTQ scenes where they don't even fit... you don't have couples having sex ever other scene in a space horror. Idiots. You are just taking advantage of the LGBTQ community. Stick to the fkn plot.

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1:33 pm EDT

Netflix too many english dubbed series!!!

Lately there are way too many english dubbed TV series on netflix! It is so crap to watch a tv show where the voices do not even suit the characters it all looks completely messy and is awful to watch.

I would rather watch a show in another language with subtitles than english dubbed!

Almost every crime series i click on ends up being english dubbed. I will have to cancel my subscription if it carries on as there are simply far too many!

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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