Menu
Register
Write a review File a complaint
Hendrick Automotive Group Customer Service Phone, Email, Contacts

Hendrick Automotive Group
reviews and complaints

Hendrick Automotive Group's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.hendrickauto.com
www.hendrickauto.com

Learn how the rating is calculated

3.0 13 Reviews 19 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hendrick Automotive Group reviews 32

ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group Pandemic status is affecting them greatly,

Pandemic status is affecting them greatly, ..."desperate times..." I prevented my partner from entering into the worst vehicle vehiclepurchase deal ever seen in my 36 years of age. I directly make responsible the lady in charge of loan credit application process for my negative review posted today. It has been a bit over 2 weeks (estimating) and my partner has not received his $1000.00 deposit back into his account. I also make her responsible for this delayed and it can be translated as a way of Vendetta for whichever personal reasons in existance due to her disappointed sales failure. I would recommend Hendrick BMW to look into this issue and to make sure that your entity is well represented by her. We have no complaints from anyone else under her command, and we make everyone else under her command entirely free from our negative review. I must thank to the poorly customer service, dependability and customer satisfaction service that we received from the person here mentioned because today and moving forward we will be keeping our American dollars in house, purchasing vehicles made and created by our great nation United States of America. Today we are practicing our USA citizenship and institutional right to speak up, freedom of speech...and as so we recommend your entity to read us carefully and effectively investigate how your entity is conducting business in your South Blvd, Charlotte NC location, because we are convinced that your great name is being dragged down to the ground and below. Such customer service and/or customer driven service that was created by you in 1988 is not being respected here and now by your representation at the South Blvd location. Find my negative review with the most respect and to please practice the same diplomacy here given to you and reimburse us our deposited amount mentioned above as soon as possible. Once again, from my husbands and myself kindly receive our deeply thanks for the service provided in the past, also for hiring such person here mentioned that has allowed us to really pay attention to what we already build nationally , we will proudly move forward with an outstanding 0 miles 2020 Convertible Ford Mustang with greatly affordable monthly payments, third of what your representation on South Blvd tried to apply to my innocent and good partner. No more to add it was not a pleasure to say goodbye to you but it is a satisfaction not to have to deal with the person mentioned here for the rest of our stay in this world. Kindly refund our deposit ASAP so we can move forward with our new purchase.

Read full review of Hendrick Automotive Group and 4 comments
Hide full review
4 comments
Add a comment
F
F
F. Howell
,
Verified customer This comment was posted by a verified customer. Learn more

I purchased drivetrain & extended warranty for this car. The sticker on the car said 2014 during time of purchase , but its a 2013. Chevrolet dealers required a 9 point inspection on all cars sold i doubt this one was expected. The car was sold to me without the horn working a major safety issue. The gear shifter was not fully functioning properly they failed to fix either 2 weeks after purchase the car electrical circuit shorted out & coolant leak begin. The car stalls out randomly while driving less than 2 months after buying the car. The battery terminals are incorrectly configured in a way that it shouldnt be with added components. The administration lack of care and support for my concerns has made it very hard to communicate with them. The car is a complete lemon I've been dealing with for about 7 months now. The paint on the top of the car is faded they referred me to a third party paint shop. The sales manager refuses to acknowledge that they sold me a lemon. I attempted to get oil leak resolved the sales representative stop responding so here 6 months later i have put more money into this car than i can keep in my pocket trying to diagnose and treat the problems. I have replaced the serpentine belt over 20 times due to oil leaking . The sale manager has offered very limited support & concern. I have dumbed money into this car maintaining is since i purchased it and it has caused financial hardship. Refuse to pay monthly for a lemon that have to maintenance.

B
B
B. Hyatt
,
Verified customer This comment was posted by a verified customer. Learn more

I took my car in for a recall. The service *** installed a power steering pump, p/s pump fan, and a p/s hose clamp.The next morning upon warming up the car, power steering fluid was streaming from the p/s pump & hose connection, that they had made.I called *** said to bring it in. I purchased p/s fluid & kept it topped off til the following Tuesday. The service advisor said all recalled parts were working properly and my deteriorated hoses are the issue. And that they could replace the hoses for $2400.00.Not happy with this since I had no leak til they did the recall parts!I spoke to the service mgr. who repeated this & offered to knock off the $400.00 labor charge. He described how the front end must be taken apart to the rails in order to get to the front hose. Difficult & very time consuming. I said no to the offer since they screwed it up. The only consolation (threat) was that he would give me a can of fluid to keep it topped off since he would not warranty the pump if I brought it back and it had been run dry.I bought the *** from Auto Zone for $49.00 and my son replaced it in 1 hour, lifting the hood, only removing the 2 clamps, *** and replacing said parts.I gladly paid him $100.00.If I could give 0 stars, I would!~

K
K
K. Trantow
,
Verified customer This comment was posted by a verified customer. Learn more

Beware if your using insurance! You will be paying out of pocket for your rental car..need proof go read some of the over 600 complaintsboard.com complaints. I dropped my truck off on 10/18 was told it would take 23 days, and I guess the repair did take 23 days but they didnt start it until 11/7 a full 20 day before they started. Didnt receive one phone call or email that it would be a month before they started. I called them to find out whats going on when my rental car date was up with insurance and now its all out of pocket. This place is terrible with no communication and again if you need more proof go read their complaintsboard.com page over 600 complaints in 3 years. If your insurance company tells you to take your vehicle to *** demand somewhere else.After reading all the complaints I know I will not get any money back from them, I just want to spread the word and save other people the headache.

L
L
L. Kilback
,
Verified customer This comment was posted by a verified customer. Learn more

They performed a safety recall on my 2015 corrola. Replaced a wiring harness. I have been trying to get them to diagnose the other electrical problems that have been occuring ever since they did that repair. They refuse to even check out the problem even though I have a seven year extended warranty. They said that I have to pay $75.00 per issue concerning ten electrical problems caused by the improper installation of the recalled wireing harness.

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group First off, let me make this VERY Clear, if i could give a ZERO star i would, giving this "business" a 1 star is doing them a favor

First off, let me make this VERY Clear, if i could give a ZERO star i would, giving this "business" a 1 star is doing them a favor. My car was towed to this "business" on Friday, I went in on Saturday morning to get some items out of my car, spoke with the lady at the desk and asked her SPECIFICALLY about charges, she said " No charges unless it is sitting here for months with no activity, then there will start being storage fees". Fast forward to today(Wednesday) Finally everything is settled with the insurance companies and I Have to pay my deductible, and in the mean time was able to find another collision center who waives the deductible and provides lifetime warranty of their work, the parts, the paint, etc. I called and spoke to Amy E and told her what was going on, and how I needed to have my car released to this other place, and once again I asked this lady(Amy) about fees, my exact question "To confirm, there shouldn't be any fees since its only been there since Friday, correct?" Her response "Umm Yeah, there shouldn't be any" so she E-mailed me the release form and I sent it back immediately. The tow truck driver shows up to get my car, we get a phone call from the most unprofessional person in the industry i have ever met and i have met a lot of them- This guys name is SHAWN, he is the "General Manager". He stated they have an admin fee, they also charge $45 A DAY for storage. I advised him that both employees i spoke to confirmed NO CHARGES. He was extremely rude and would not allow my car to be released until these fees were paid, he also stated we haven't signed the release form yet so no way they will release it(Keep in mind, it was already over to them earlier in the day and Amy confirmed they have it) So, not only was he rude and unprofessional to me, he was the SAME way to the poor tow truck driver who was just doing what he was told to do. The words that the tow truck driver used were "Disgustingly Rude". This other company, who was taking my car thankfully ended up paying the fees to get my car out of there, and they ACTUALLY care about their customers unlike this place. My question is - if they treat their customers this way, how do they treat the cars, and most importantly how do they treat their customers if SOMETHING WAS WRONG and we call back to have them fix it? Let that thought sink in for a few moments. I could understand the fee situation and such if someone had looked at my car or work and time was actually put into my car, however that was not the case. It hadn't even been looked at or touched, literally just sitting in their parking lot that had well over 100 EMPTY Parking spaces. I highly do NOT recommend this place, steer clear of this place at all costs and save yourself the time, money, frustration and go elsewhere!

Read full review of Hendrick Automotive Group and 4 comments
Hide full review
4 comments
Add a comment
S
S
S. Senger
,
Verified customer This comment was posted by a verified customer. Learn more

was told at the beginning of my pick up that I have a medical condition that would limit my time at the dealership. I told him myself. He took offense to this and deliberately made me wait as my pain level rose from a 5-9. He walked to the *** dealership, then sat in the contract office until he heard me inquire why it was taking so long... He walked out smug and said I'm waiting on you?! Everything was sent in advance to make the deal quick. I have no problem with financing as my credit score is very good. I've been in the business long enough to know how this works. He would not make eye contact and he refused to smile. When ask by my spouse why he could not even smile he stated he was not in the mood. I ask if we had offended him and he stated yes. My husband was so upset and requested we just leave at this point. I've already invested time in this deal and his attitude was on him not me I replied to my husband as he left to go outside. I explained my medical condition and that if he was offended by something I expressed before he started that I apologize but in waiting on him my pain level increased to a point I was in tears. I could barely read the contract due to the tears. I had to request a tissue to wipe my eyes to see what I was signing. Once we were done he wanted to speak to my husband to apologize... At this point we were really so upset it was useless. I've never left a dealership in tears. I've never been treated so badly. I've never had someone respond they don't know what ***'s problem is when I ask what was taking so long. He tried very hard to make this business transaction personal to affect me on purpose and then denied the fact he was aware. I love the brand, never had an issue with any of the brands under the umbrella. I've reached out to those who are at executive levels for the brand and not just the dealership. But when I read kind hearted in his bio I had to speak up.

L
L
L. Cartwright
,
Verified customer This comment was posted by a verified customer. Learn more

I've had multiple issues with the service department damaging my truck. They installed a mass air flow censor backwards when reassembling the vehicle a few months back and that caused the truck to break down on the highway and for the air intake filter to come off. Then this past weekend 10/29/22 we took my perfectly healthy truck in for an oil change and the very next day 10/30/22 the check engine light came on. Now they're charging me $159 to tell me what the the technician broke on my truck and that it's the mass air flow censor and the wiring to the sensor. The person I talked to on the phone told me the technician did unplug and inspect the mass air flow sensor during an inspection while doing this oil change. I never asked for an inspection of anything and no check engine light was on when we dropped the truck off for the oil change. They claim that they couldn't have damaged it but I know they can and have damaged my truck before in the past in similar ways. Address of the business in

L
L
L. Klein
,
Verified customer This comment was posted by a verified customer. Learn more

My mother purchase a brand new vehicle from ***. Firstly, it was told the vehicle would be available in a week and after 2x weeks we called and after checking, was told the vehicle was at the dealership. After doing some checking, seems the vehicle VIN was different and was actually given a different vehicle from want was apparently ordered/shipped. Then a few months later a plate/cover from the passenger side mirror came off and when we visited the service department was told it was not on warranty and needed to be ordered. after ordering and receiving the part, was then told it was unable to installed on the mirror and the need for an entire mirror was needed at the cost of $400+. We returned the part to contemplate the purchased and decided to re-obtain the part and see if we could figure it out. We proceeded to take it to a small repair shop and the repairman clicked it in only taking minutes to do. He and we were astonished that the authorized dealership would drive a customer to a $400 part replace that was unnecessary, not installed the part recommended and even check if warranty coverage was applicable. Where was the customer service, transparency and loyalty to a valued customer. *** advised all friends and family to avoid this dealership.

F
F
F. Rippin
,
Verified customer This comment was posted by a verified customer. Learn more

This is absolutely the WORST dealership in town. Clearly, they do not care about the customer. We had two different Tahoes that were "supposed to be ours'. They sold the first one after many discussions with them. Waited weeks for the second one, told it was on the lot and needed to be inspected. Just got a call from the manager saying he just sold it. F you Hendrick, we are done with your BS

ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group I wish I was able to give this dealership 0 stars!

I wish I was able to give this dealership 0 stars! First and foremost I purchased my 2020 Jeep Grand Cherokee Sept. 2020, I have only had my jeep for 7 months, it only has 6,000 miles on it and I HATE IT NOW! I should have known there was going to be issues with this dealership, especially with the treatment I received during the actual sell. First and foremost, the sales lady NEVER once showed me the actual window sticker for my vehicle during the sell, and being that I was overly excited about getting a new vehicle I didn't even think about it until after the fact. After all negotiating was done, and I was waiting to go to the finance dept., my sales lady and I were at her desk talking about my new vehicle, when she VERY RUDLY told me that she had other customers there, and that I had to wait at another table for financing. I guess she was done with me considering the sell was pretty much final on her end. Went to financing and that was that, the sell was final. I was happy with my new car and loved it for a good couple of months, well until my drivers side speaker started rattling TERRIBLY! I took it back up to the dealership and they couldn't "recreate" the sound that I was telling them about, and suggested I just turn my music down! I was highly upset, because I know what I was hearing, and it was driving me crazy every day. About a month after I first brought it up there for the speaker, I decided to bring it up there for the second time because I just couldn't take the rattling sound anymore. The service rep that I spoke with this time actually heard the noise I was talking about and took it back to look at it. I waited for a few hours for them to look at the speaker and let me know what they had found. The tech that heard the noise said that they didn't see anything wrong with the speaker and said that they could replace the speaker but it would most likely do the same thing, so there was no need to replace it. I left even more upset because not only does my speaker sound worse than before but now the inside of the door is wobbly. The time had come for me to get an oil change, I brought it in for that, and decided to set another appointment for them to look at the door speaker. I took it up there this morning (04/21) for the appointment that I had set. Well a new service rep greeted me, asked me what the issue was, I explained the issue, he tried to recreate it and said that he doesn't hear it... Then proceeds to tell me that they would have to keep it for a couple of days... But CAN'T give me a loaner car for those few days. I AM OVER THIS DEALERSHIP AND THEIR LACK OF CUSTOMER SERVICE! I have bought plenty of new cars from other dealerships and have NEVER had any issues until now! I WILL NEVER BUY FROM ANY RICK HENDRICKS DEALERSHIP EVER AGAIN. I'm left with a new car that I HATE!

Read full review of Hendrick Automotive Group and 4 comments
Hide full review
4 comments
Add a comment
O
O
O. Heaney
,
Verified customer This comment was posted by a verified customer. Learn more

of *** will not sell me a vehicle unless I pay an additional $5500 over the *** in dealer added options. The vehicle I was attempting to purchase is not even built yet, and won't be delivered until 2 months from the time of this review. I told them I wanted to purchase 3 of the 7 dealer added options, but that was not good enough for them. I explained that the car has not even been built yet, and that I could understand the logic if the car was on the showroom floor with these items pre-installed. The salesman disagreed and said these extras were already "allocated" to the vehicle and they could not be removed even though the vehicle hasn't been built yet. I was told that the new car manager, nor the General Manager would be willing to sell me the vehicle unless I pay the additional $5500 and that I should shop elsewhere if I did not want to pay the full asking price. This is a highly unethical selling practice and at my previous sales job, people were terminated for engaging in this exact behavior. I'm very disappointed with this dealership and they've completely lost my trust in the Hendrick Automotive brand name.

A
A
A. Hettinger
,
Verified customer This comment was posted by a verified customer. Learn more

The worst service Ive ever had in my life from the service department servicing my vehicle from lying about the issue causing me to come several times spending more money lying about a loaner car that turned out to be a rental at my expense to neglect to damage to the vehicle misleading me and avoiding me and that to say the Least

W
W
W. Carter
,
Verified customer This comment was posted by a verified customer. Learn more

Merriam *** has been nothing but aggravating to me. I bought my Highlander brand new from them,and the salesman told me that mt navigation would be updated for free as long as I owned the car. Well like most salesman they leave now they dont want to cover my upgrade to my navigation. I cant even get *** to call me back have called her several times the first time I talked with her she said she would call me back the next day well no call after 3 days so I called her back left message to call me back no response. Since then have left several messages no response she was one that knew when we bought the car we was told that it was her that we went through the last time I got the updated navigation. So here we are no one returning my calls and no navigation update. Im not satisfied with how Im being treated.

R
R
R. Smitham
,
Verified customer This comment was posted by a verified customer. Learn more

I went to the dealership in August and ordered a vehicle. Upon receiving the vehicle it Initially seemed to have everything I ordered. I later noticed something was missing. I took the vehicle to the dealership and asked about the breach in the order contract, but was told the order didnt include the missing accessory. Upon doing some research, I realized I had indeed ordered the accessory as an inclusion to an offered upgrade for the 2022 model. Which is what ordering system was used to build my Jeep. Jeep decided to change their packages for the 2023 model, but again, I ordered my vehicle with the 2022 ordering system. The system had not been updated to include orders for the 2023 models. Therefore, my vehicle was built without the accessory at the factory because it is an additional upgrade for 2023 models. No one notified me of the change. Now Im being told its unfortunate that this happened. No solution has been made to fix the issue that will not cost me additional money. I have reached out multiple times in hopes to speak with the dealership manager, but have yet to receive a call. I would have liked to believe a dealership in a military town knew how to take care of *** Veterans. This dealership has shown no intention to accept nor correct this issue that doesnt involve me being responsible.

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group I am sharing this to make others aware of an ongoing issue that I have been experiencing following the recent purchase of my 2020 Corolla

I am sharing this to make others aware of an ongoing issue that I have been experiencing following the recent purchase of my 2020 Corolla Hatchback in June at Hendrick Toyota of Apex. The initial sale seemed to go well and our sales associate was great. At that time the business manager Angelo T offered the option to delay the first car payment for 90 days. My husband and I appreciated this offer. When that offer was not processed in time and my husband called to follow-up, Angelo offered to send a gift card in the amount of one car payment ($386.13), which never arrived. Angelo later called to request that we come in to sign a form that was not completed at the time of the original sale, due to no fault of our own. We were not happy that we were being asked to go out of our way for Angelo's mistake, so someone was sent to bring the form to us. During this phone conversation my husband mentioned that the gift card Angelo promised had not arrived. He promised to follow-up and make sure it was mailed. The form was signed when someone brought it to our home shortly after this conversation, but the gift card that was promised again never arrived. I then followed up and spoke to Angelo's director Ryan A. He explained that he wanted to check further into this and work to resolve my issue. Ryan arranged to call me back later in the day. I never received a return call from Ryan, so I left a voicemail to follow-up a couple of days later. I did not receive a return call, so I followed up again and left another voicemail at the beginning of the next week. After receiving no response, I followed up a few days later and requested to speak to the general manager, since Ryan was not being responsive. I was connected directly to Ryan at that time. He informed me that he listened to a recording of a previous call my husband had with Angelo (which we were never informed of at the time of the initial call) and confirmed that a gift card was mentioned, but no specific amount was specified. I assume this was the second call my husband had with Angelo and conveniently the first one was disregarded or not recorded. Ryan offered to send a $50 gas card, but I let him know that I would need to discuss what was said with my husband, because that did not come close to matching up with what was originally offered. My husband left a voicemail for Ryan later that day requesting a call back, but never received a return call. A couple of days later, he left another voicemail for Ryan to follow-up. We have not heard back from him. We were blatantly lied to and have no other way of resolving this issue after patiently and in good faith trying to resolve this matter in the appropriate fashion, so I am providing this review. This is the third car we have purchased from the Hendrick organization and will no longer be a repeat customer after this experience. Thank you for taking the time to consider my concerns.

Read full review of Hendrick Automotive Group and 4 comments
Hide full review
4 comments
Add a comment
M
M
M. Jacobson
,
Verified customer This comment was posted by a verified customer. Learn more

killed it helping my dad get into his new car! *** our salesman was amazing helping us out!

E
E
E. Nolan
,
Verified customer This comment was posted by a verified customer. Learn more

It's with a really heavy heart that I even write this review I have shopped with ***'s *** for at least 13 years with three different vehicles and the service of the last two to three years has been lacklustered best. I have faithfully serviced my vehicles with them over the years regardless of price. Starting 2 years ago I had an issue where a text smashed the gasket that holds the oil into the bottom of my vehicle during an oil change and upon taking the vehicle back I was told that I had oil leaks and transmission leaks which had added to this issue, there are no leaks till this day. Two months ago I brought my vehicle to them for an oil change and after having the oil change I took the vehicle elsewhere because I had another problem, and the mechanic alerted me that I was down a quart of oil. At the same time I was revisiting them because I had a differential service that was supposedly performed a year earlier however when I brought the vehicle back the plug had not been tightened and I had lost quite a bit of differential oil when I pick my vehicle up I was assured that there were no problems and that it had been inspected. for peace of mind I had to take it to a mechanic just to make sure that everything was in order and upon doing so I was given both picture and video of the amount of damage going on inside my differential. To my surprise the magnet in the differential had so much buildup of metallic flakes that it could no longer be held and the remainder of the metallic flakes were at the bottom of my oil when the cover was removed. I alerted the dealership of the problem that was found and they did an inspection and turned around and inspected me to pay $2,000 for repair that they were extremely instrumental incausing I am really looking at this point to pursue legal options against them.

L
L
L. Sauer
,
Verified customer This comment was posted by a verified customer. Learn more

They sold me a vehicle that never passed emissions. My brakes was making noise 4 days after purchase. If if wasn't for the tag off letting me know that this vehicle has never passed emissions. I do have an attorney and working on this. Please make sure you check vehicle complete they are selling cars that are not fully been checked. The sales rep keeps ignoring us and now that I have an attorney dont know who I am. I was sold a lemon and even got into an accident due to the brakes I been calling since the 4th day I had the car. This is a horrible place to get a vehicle from God is good and I will be posting state certified document about this vehicle that was not able to leave lot at all.

R
R
R. Lindgren
,
Verified customer This comment was posted by a verified customer. Learn more

we purchased a 2021 high country Tahoe 3 months ago, we needed them to look at the transmission and several recall issues. When I called to schedule the appointment i asked for a loaner car that we were promised if we ever needed to bring in the truck-the lady I spoke to said they don't give out loaner cars, then said they do after I explained that I was told they do, she then said oh it's based on a 1st come basis. My boyfriend gets to the appointment they didn't have a car for us sent him to hertz to get a loaner car, he was stranded there they had no cars and told him we had to pay for it, what kind of business is this. This is such horrible service now my boyfriend has wasted 1/2 day of work and we now have to R/S an appointment which we will NEVER bring our truck back to them, they promise great customer service, which is a freaking lie !

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group First off, any 5 star reviews are made by their employees

First off, any 5 star reviews are made by their employees. BUYER BEWARE: 2014 Ram 1500 Sport White with 142,000 Miles (VIN: 1C6RR6MT9ES454769) was inspected by Dodge Dealership and needs new BCM computer (Controls key safety features like headlights and windshield wipers) Rick Hendrick paid for diagnostic 1/16 but didn't replace part. It's now up for sale again! SAFETY HAZARD. I know because they just backed out of the deal they agreed to on 12/28. I am from Florida and wanted to fly and pick up the vehicle in Buford, GA and drive back home. They told me they'd deliver it... Their list price is 21,998, I offered $19,800 out the door (don't pay a penny more!) They agreed. Then drug their feet doing any paperwork. After a month of broken promises, lies and NO Delivery they refunded my down payment. And we cancelled the contract. On their inspection report prior to Dodge looking at the issue Rick Hendrick claimed to repair "headlight and Wiper functions" This dealership will be your worst experience buying a car. I've bought over 15 vehicles in my lifetime and they're really bad. Here's what you might expect.. Anissa my first sales person "quit" after the desk manager Fahrad agreed to the deal. Then Sarah, the finance woman working my deal, got my name wrong on the documents. Then she went to training for two weeks.. Farhad got into a car wreck... The deal was now passed to salesman Brandon and Finance lady Denise. I found all this out by calling, no one reached out to me after I gave them my debit card/down payment. I basically had to force them to do anything.. After weeks of fixing paperwork mistakes, I was informed Brandon would be driving my truck to me instead of on a delivery truck. 7 hour drive from Atlanta to Tampa. Before his drive down 1/13, he noticed the headlights were blinking and didn't feel safe driving it to me. That's when he took it to Dodge and they said bad BCM unit. A $500 repair. Since the unit wasn't delivered I'd figure they would get it fixed. Apparently desk manager #2 Casey, didn't like that I was making them "lose $2,700" on this deal. Which he stated multiple times. (Which, I still don't care). and instead of calling explaining the repair he told Brandon to give me an ultimatum because they weren't fixing anything. Well, before I got to talk with them, they decided for me and refunded my down payment. This dealership will pout after making a "bad deal". They could have said no to my deal. They could have let me come pick it up like I wanted but offered free delivery. They had Seller's Remorse and purposely wanted to make me frustrated so they could re-sell this vehicle for a better profit. Pretty slimy. Stay Far Away! I'm also going to have a consumer fraud lawyer look into their practices. Hopefully soon this dealership will lose its franchising and have a new name. Hey Casey, still waiting for your phone call. Maybe you need to hire me to make your deals for you.

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group Hendrick Lexus - Charlotte / Independence Blvd: The service department is very Unethical

Hendrick Lexus - Charlotte / Independence Blvd: The service department is very Unethical. I called to inquire about the cost of replacing my battery as it died. I was given a quote of $190.24. I thanked the rep for her time and hung up. A close friend, removed the battery for me to take it to another store and purchase a battery for a lot less than what Hendrick Lexus quoted. After removing the battery we saw the date installed as 5 and it's was an 84-Month Warranty (7 years) battery. I called back to Hendrick Lexus to inquire about the 84-Month Warranty on the battery as it should still be under warranty and I didn't feel I should have to pay the full amount of their original quote of $190.24. The rep (Ashley) informed me the battery was still under warranty and I could replace it at a prorated cost. She advised the battery itself cost $133.98, I would pay 1/2 of that so my cost for a new battery would be $66.89 plus labor $40 my total out the door cost would be $106.89. I told her I'd just come purchase the batter and have it installed somewhere else. She then advised in order for me to get another warranty, they would have to install the battery. They would do a diagnosis, check, to make sure it is in fact the battery and not something else going on with the car. Reluctantly I agreed to bring my car in. After getting to the dealership, they diagnosed it and found it to be the battery as I said. However, the service advisor (Eric G) informed me to replace the battery it was going to cost $190.24. I told her absolutely not! I was quoted the price of $106.89 and that's all I am going to pay. I told (Erin) to go get a manager. After having a conversation the service manager, I explained to him my conversation with the representative on the phone and I was not agreeing to pay a dime over what was quoted. I told him the only reason I scheduled the appointment was because she told me what the cost would be and in order to get the warranty again I had to bring my car in. I told him I felt as though they were trying to screw me around and get more money. The fact that they didn't even bother to mention the battery was still under warranty during my initial call is proof positive their main goal is to overcharge customers for services. I was told because the battery was in its 5th year that there was some 75/25 split and I would have to pay 75% of the battery and they would cover the 25%. I told the manager at no time during my conversation with (Ashley) did she ever mentioned a 75/25 split. I told him, she quoted me a price of $106.89 out the door for this new battery and that's all I am agreeing to pay. It was then that he agreed to honor the price quoted. I should not have had to go through nonsense like that with him or the other service advisor Erin. Hendricks Lexus needs to be more forth coming with customers especially those who purchased the vehicle from them (as I did) and they have all the service records on file for said vehicle. I wanted to consider trading up soon, however I don't think I will be allowing Hendrick Lexus the opportunity to assist me with future purchases. And I would strongly suggest to anyone else, look elsewhere or just know the shenanigans you will face at this dealership.

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group Tried it and won't again

Tried it and won't again. I have purchased a lot of vehicles in my lifetime. I usually use The Original BMW of Austin, but I thought I would give the new South Austin BMW a shot. It appeared to be a stellar dealership. Jay was my Sales Rep and he was a great introduction to the Dealership. I started with a few phone calls. I found a vehicle that I liked. We started the negotiation process. I wanted to come in the next day, but Jay was going to be off work. I said I don't mind dealing with someone else as I needed to come in since I was off work. He said, well if we're going to have a deal, then he would come in. I came to the dealership and was impressed. Jay was patient and was very helpful as I narrowed down what I wanted to purchase, but continued to feel rushed as it was his day off snd it was firmly brought to my attention. I even heard another salesman talking to a coworker across the wall making a similar comment that he was frustrated to having to work on his day off, but he made a sale so it was worth it. Then, his manager Debra stepped in. She was just as arrogant as Steve was. I feel their management team must have a prerequisite to be hard a*** in order to be promoted. She acted like she cared, but I could tell all over her face that I was bothering her and she needed to get back behind her computer screen to an empty dealership with no customers present. I chose a vehicle, then decided I wanted to decrease the cost of what I wanted to spend substantially. Jay graciously said I get it and we made the change. They really wanted to sell an aging unit and sent in Debra to close the deal. I decided to spend more than I wanted after a big sales job and a little coaxing by Debra. I left the dealership having a little buyers remorse and wasn't gone more than an hour and asked to switch vehicles because of the high pressure sales tactics that were used. I reached out the next morning to ask for a few changes. Jay was polite and did what he could, but then Debra got back on the phone and started basically saying sorry, we can't do nothing for you and tough luck. She was so rude on the phone. She offered to check with the GM, then went off on a tangent on how I wasted Jays time on his day off. I snapped back at her as it wasn't appropriate for her to give me a guilt trip over a decision that an employee made to come in to get a full credit car deal. She then said, you know what, I'm not doing anything for you snd am not going to call the GM on her day off. This is all I'm willing to do. I had to apologize to her to get her to do what she said she was going to do. No customer service here! I offered several options to try to make it work for the both of us. She started lecturing me and talked to me ruder than I have ever been spoken to before. She said she was going to talk to the GM but hated to bother her while she had her day off. She proceeded to tell me that I wasted everyone's time and her sales guy spend 5 hours on his Day off helping me. How many times in your life have you had your time wasted at a dealership for 5 hours or longer? Too many times to count. I was told this was a family business and they were here to help any way possible. Not my experience. So I say that I tried it and was let down. I will never buy from this dealership again. My business will go back to BMW of Austin and I will never recommend this dealership to anyone. I believe that everything stems from management down. The managers here are not top notch and someone should clean house with the condescending management team that exists at this dealership. I feel sorry for the sales people that have to work under Debra as she must be a royal pain to deal with on a daily basis. What a horrible chance I look to work with a new business that was closer to me. Never again! Run clear of this place at all costs.

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group For this to be such a large dealership their service is TRASH!

For this to be such a large dealership their service is TRASH! I wish I could give this dealership NO star. I bought Toyota Camry 2020 model from Hendrick Toyota in Apex. I did not have care so deal was done totally remotely either by text or phone. They texted me on 1/4 around 5pm or 6pm and ask if I still interested in car. As per text coversation it seemed they ageed upon everything I ask for and they insisted that 1/4 was the last day for the best deal on that vehical. They agreed upon $7000 off on vehical MSRP price OFD. It seemed good deal. They asked for $1000 down payment which paid them by phone with my debit card. I told them I can pick car next morning if everything they agreeded upon. Finance person named Mr. Tim C suppose to take care of my paper work. During paper work he specificly asked where I am from and some personal questions which i felt very uncomfortable with, since I was dealing with final papper work I did not say anything. About financing, he mention that one bank is agreeing and they would charge me 10% on total vehical buying price. I agree and trusted paper work he was asking me to sign. During this process he kept distacting me with some unrelated talk and said just sign on yesllow lines and kept going on computer screen. I kept saying just sign as if he was hidng something or treating me like i do not understand papaerwork or some other opinion he may have for females from different country. Upon finishing paperwork he gave me USB drive and said all the documents he downloaded are in USB drive. Trusted that man and did not double check that USB drive while i was there. I came home and did not bother to check USB drive for few days, on 7th or 8th day after vehical was bout. I thought about checking USB drive to make sure everything is okay. Guess what? USB drive was empty. That almost stoped my heart!. It occured to me that may be I shoud check under my car insurance and luckily I found bank information... again another heart attack... He actually took loan for $28000 and some change, I went on back website and chated rep. about the situation. She actually told me that back is charging me apprimate $8:00 daily as an interest. I tried to explain what happened and they asked me to talk to dealership rightaway. I called Mr Tim C and left message and explained what happened and misunderstanding about the whole situation. He never called me back. I called again and left messahe on Mr R who is also in finance department and as per front desk girl he was in store and available to talk. I called him on his direct line and left another message. Called agian and left another message for Mr R. No call back from anyone... that made me think that there is something terribaly wrong then I drove to dealer ship and ask for same person, Lady at front desk said he is with client and she would have me talked with another finance person. I waited for him in his office and explained, He almost did not listen to me, ofcourse he heared me... He said he could not help. Then he took me to another office and said just wait there, I waited and anoter agent came in and acted like he did not know anything so I had to repeat everything again( this wasa third time). His name is Dave Cannan and on his name tage it said 11 years of experinece.. I asked him that I need to cancle the contarct at that point he said he can not help. I told him this vehical deal was done totally remotely so within 10 days if customer ask for cancelation as per NC state law dealership can do it and it is simple.. He totally did not respond so at that point I felt I was ignored completetly. I literally handed him vehical key, he took it .. I had to take UBER ride back home. I double checked NC state law about same situation and this situation was totally resolvable...however they treated me like I am coming from some planet.. This is totally unacceptable and unhumen...

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group I am unable to file a formal complaint due to the lack of Lemon Law in North Carolina

I am unable to file a formal complaint due to the lack of Lemon Law in North Carolina. Below is a copy of a letter of complaint issued to Hendrick Automotive Group in regards to Stevenson-Hendrick Mazda in Wilmington, NC: To Corporate Office of Hendrick Automotive Group: I am writing to collect a $1,999.77 check from your automotive group. I will outline the reasons as to why I will be collecting this check from Hendrick Automotive Group. This complaint is in regards to a 2012 Honda CRV purchased on April 7 at Stevenson-Hendrick Mazda in Wilmington, NC. Attached to this email are receipts from First Texas Honda in Austin, TX and Chevron Lakeshore Service Department in Oakland, CA detailing the work performed on the 2012 Honda CRV. I purchased the 2012 CRV for a total of $12,243. I was referred to Stevenson-Hendrick Mazda by a friend of the dealership's General Manager, Tracy Whitmire. I was assured that despite the 125,000 miles on the vehicle, the CRV purchased was in quality, safe condition to take on a cross country trip to begin a new job. I have only ever owned Hondas and know them to be reliable cars. Below are the chronological issues I have had with customer service at Stevenson-Hendrick Mazda and the 2012 CRV:
April 7/Date of Purchase: I am asked to leave a 5 star review while at the desk of the individual selling me the car. I receive the car and there is melted candy in a cup holder that I have to then take back to service for further cleaning.
April 21: I take the car to Hendrick Honda in Charleston, SC for servicing because the backseats won't fold down. The service department notes that the ball joint boots are in disrepair, affecting the longevity of the car. As a result of my persistence, Stevenson-Hendrick Mazda paid for the necessary repairs. I pick the car up and am offered no receipt of the work allegedly done on the ball joint boots.
May 5: I notice the splash gate is down and I take the car in for what I believe will be a simple repair at First Texas Honda in Austin, TX. The service department notes the sway bar link is in disrepair and the ball joint boots are cracked. Photos are attached. General Manager Tracy Whitmire agrees to pay for the cost of the sway bar link. I opted to get additional work done on the car that is minor, which I was happy to pay for myself. My experience with Tracy Whitmire on May 5th lacked professional courtesy and accountability. Tracy, clearly irritated, told me she no longer wanted to hear any further updates on the car.
May 15: My car broke down on a desert highway outside San Diego, CA. I get a tow using my AAA membership. A mechanic diagnoses after a test-drive that at least one of the hub bearings needs attention. The mechanic in San Diego refers me to another AAA approved mechanic in the Bay Area where I was due for work.
May 17: I pick up the CRV from Ken Bett's Chevron Lakeshore in Oakland, CA. The day prior I was informed that three out of four of the hub bearings were in disrepair, therefore leaving the CRV's tires out of alignment. I am positive the CRV's tires were out of alignment upon purchasing due to a consistent sound the car made that has since disappeared since being fixed. Lam, the mechanic who serviced my car in Oakland, stated that the car would pose a potential risk to other drivers and myself with the wheels out of alignment. The staff at Stevenson-Hendrick Mazda did not offer me an honest appraisal of the 2012 Honda CRV they sold me. I believed that as a life-long Honda driver and by going to an established name such as Hendrick I would be in good hands. I cannot begin to detail the emotional stress of driving this car. The fact that this car was in need of extensive repair that affects the safety of other drivers, myself, and the longevity of the vehicle is unacceptable. I am requesting a check of $1,999.77 for the most recent repairs made in Oakland, CA. This is the bare minimum Hendrick Automotive Group can provide considering the real possibility this vehicle could have caused bodily harm to other drivers and myself.

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group Purchased a new 2020 Chevy Silverado 2500 HD Duramax on June 25th

Purchased a new 2020 Chevy Silverado 2500 HD Duramax on June 25th. After driving off the lot with only 19 miles on the vehicle, i had to call on June 28th with issues of it feeling like to rear end fell out from the truck. Service told me it was a recall on leaf spring bolts not being torqued to spec. (Remind you i am in MB with my 5th wheel RV by this point). Was told it should be ok until I returned. I was very safe in the mean time. I returned on July 6th. On the 7th i had an appoint at 8 AM for the bolts to get torqued. I waited in the waiting area for 3.5 hrs. Finally getting my truck back. As I left the parking lot the popping had gotten worse in just a few hundred feet. I returned and requested that the service manager ride with me to experience the sound and feeling. We did not make it far before it happened and he said we better head back. When we arrived at the dealership, I called my wife as they had requested that they do "one more adjustment" that they found. Apparently the drive shaft and the transfer case were not in line and they had to shift it over. Sounds safe right? Nope. They called me at 5:30 pm and said truck was good to go. I left their service center at 6:05 PM and arrived at home at 6:27. The shifting issues seemed to have been corrected. As i turned to look back at the truck in the driveway while walking into my home, ANOTHER ISSUE! This time much worse! The transmission fluid was literally pouring out and the seal had been completely destroyed causing a leak all the way home. I sent out text to all employees that i thought might be able to help. I paid for the flatbed tow and dropped it back at dealership around 8:40PM that same night. I was furious. An $80K truck and i haven't enjoyed it for even a full week yet. After 2 days in the service center again, and promises from the staff that it was fixed (in which it wasn't) I finally started getting the run around on how they were working closely with GM Corp to get it declared as a lemon. A Couple weeks pass by as i tried to call and ask questions often to get updates. Then the real nightmare started. Salesman Chris *** called to ask if they could add my wife to the loan. Why? The loan was settled 3 weeks prior. There wasn't even a need to even redo any loan but more importantly I DID NOT CONSENT for them to do any credit inquiries. Too late, they already had for the second time in 3 weeks! I was then told by the sales manager Ryan *** that they were allowed to check my credit at any time (even after signing the paperwork) for 30 days without consent! Then I started asking for the GM and things kept getting even more in depth with lies. Todd *** is the GM. I raise the credit check issue with him. He then tells me the dealership can run my credit for 6 months without consent! After all this, do remember that i still have a new truck that is not right. A week later they call and tell me things are worked out and I was asked to pick another truck. I did and signed the paperwork as asked. This was on July 23rd. I called back within an hr later and asked GM Todd about a credit consent and if they slipped it through? (I did not see it during the pushing of the paperwork across the desk) because i did not originally consent and did not want to sign saying that I did. He said he could not tell me and would have someone to call. Still waiting... Fast forward to Tuesday July 28th. My family and I were out and about and were caught in a rain storm. First rain since taking possession of the second truck. My son says, "dad I am getting soaked." There was water pouring in around the rear glass and out of the rear passenger seatbelt hole in the wall! I called immediately and we got my wifes car and went and dropped truck at dealership within an hr that afternoon. I called on Wednesday (today) at 11:45 and asked OM *** if there was an update. He says. "yes you are ready, come get it." I asked what they found and he said they repaired rear window seal. Ok. I'll take that. Well until a couple hrs later and my son and I are out in a rain storm once again with a leaking truck ONCE AGAIN!. Sorry but this time i had had enough. I called the OM *** and asked/told hime to get me out of this truck and i would not be doing business with them ever again. So done with this. Mind you, i own 2 businesses and this down time has not only been frustrating at a time like this but also detrimental to my income! STILL WATING FOR A RESPONSE...!

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group I traded in my 2016 Honda HR-V for a 2020 model on 10/5

I traded in my 2016 Honda HR-V for a 2020 model on 10/5. I made the trade and purchase on somewhat of whim, and don't regret it. My sales person, Cristhian J, was very nice and did a great job. I was, however, a bit uneasy about my time with Ronnie in the finance department. I felt rushed and a bit pressured into purchasing the additional items for the vehicle. I was provided a Honda flash drive on my paperwork and my home printer is not functional at this time, so I was unable to review my documents as soon as I got home. There was little transparency. Every time I asked to have car care removed he would tell me that if I did that others things would increase in price, which made no sense to me. A few days later I received a call from Ronnie where he shared that my monthly installment was going down $10 a month. I asked why and he said I made a mistake and your payment will actually be ~377$/month. Keep in mind that when I left the dealership I still had not been provided an actual/accurate interest rate on my purchase - that didn't bother me as they had estimated an interest rate that Ronnie had explained would be finalized in the next few hours and a correct monthly payment would be provided. I understood that the final interest rate would not be greater than the rate that Ronnie had provided when I made the purchase. Ronnie offered to bring the new contract and purchase agreement to my home for signature. This was particularly helpful given that I had recently had surgery post that call. I was expecting Ronnie, but Cristhian brought the documents over, said I would get a hard copy in the next 1-2 days. I asked again what had occurred and he reiterated that Ronnie had made a mistake but could not explain what that mistake had been. I didn't get the papers as promised and had to call Ronnie 2 times 2 & 3 days later to get them sent to my home. I reviewed them upon receipt and realized that my interest rate had gone from 4.8% on the date now purchase to 1.9% - that's a hefty decrease. I was wondering why my payment had only gone down $10 a month, I would expect a larger decrease. When I texted with Ronnie and also spoke to I him on the phone he explained that the payment had only gone down by $10 because they (Hendrick Honda) added the tire coverage 'that I had wanted' according to him. I texted Ronnie that I wanted to review the contract with him, over the phone, given that I've recently had knee surgery. He told me Saturday we'd speak at 1pm (10/20), he would call me. He never called. I reached out again at ~6pm today. I told him if we couldn't speak we could text, that way we could have a paper trail. I asked that he cancel the additional items - he made reference to an overall cancellation of my trade in and I expressed frustration at which point he called me. I missed the call and dialed him back. Ronnie proceeded to lecture me about 'how many people he sees all day long' and 'do you know how many people I have to talk to'; that he can't remember all the details of my sale and that he was going to check them and call me back. That was around 610PM today. I was very taken aback and disappointed. I am the VP of a Customer Service department - I see and speak with a lot of people all day long too. But I make every customer feel like their sale is the only one that matters. This is a big deal for me, it's an over $25K purchase and 7 year contract with Honda - he should understand that. During these past 3 weeks this has all made me increasingly concerned - I wonder how many other people sign things under pressure because they are pressured and none the wiser. I feel deceived; Honda has not been fully transparent with me. I will not go back to that dealership and the only reason I am not canceling the sale is because of Cristhian J. I've asked Ronnie, at least 3 times, to review the new contract and purchase agreement with me. Ronnie has been frustrating via texts and was rude, disrespectful and condescending to me when we spoke on the phone. He is deceptive and not trustworthy. He has promised numerous times to get me info and consistently missed his own deliverable timelines. Ronnie finally sent me cancellation papers yesterday after 4pm. I am signing and dropping them off at dealer tomorrow. I am very disappointed with my experience. I won't recommend Hendrick to anyone based on Ronnie's behavior. I am most bruised by how Ronnie spoke to me Tuesday evening - his tone, his comments and his demeanor left a lotto be desired. I'm not sure if Ronnie felt comfortable speaking to me that way because I'm a woman, but it certainly left me feeling like I was being utterly deceived and my purchase was totally unimportant to Hendrick.

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group My name is *** and Ive been with the Hendrick Automotive Group at a Dealership in ***, **, since July

My name is *** and Ive been with the Hendrick Automotive Group at a Dealership in ***, , since July. I was diagnosed with rectal cancer in January. Ive barely been able to work, and all of my doctors are advising that I remain home for an indefinite amount of time. I want to talk about the horrendous, horrible, inhumane, and cruel treatment Ive received by the Claims Administrator for Hendrick Automotive Group. Although what they are doing is legal, its wrong. I ran out of FMLA Leave and General Medical Leave so they pretty much fired me and terminated my tenure, my benefits, my yearly bonus, and my vacation. As a recovering cancer patient Ive head my employer sponsored health benefits YANKED AWAY FROM ME. Ive been DENIED my short-term disability benefits all times Ive tried. They have medical reviewers somewhere in Utah out in the ether somewhere who make decisions on a persons viability for benefits based on whats in their medical records. My official medical record shows the five surgeries I have been through, and all of my doctors testimonies that I should remain at home for a period of six months to two years. I first applied for my short-term disability benefits back in May. I was denied on original application and two appeals. I did not use my third appeal. I begged my doctors to allow me to TRY to return to work, which I did in late July. I only lasted until August 14th. I re-applied in September and was told the doctor *** submit enough information so I got that fixed and was denied. Again. Also, Denied at first appeal at which point a Regional Vice President got involved and looked at my case. He has just advised me that everything on their end was clean and I am due no further benefits. So heres the deal. The short-term disability benefit is self-funded, so they are going to protect it. I was awarded about nine days of the benefit back in June, which was not sufficient given my medical condition. Even my doctors are telling me that Hendrick Automotive Group is giving me a difficult time, and they see persons with much less going on get their short-term disability benefits. I DONT HAVE MONEY FOR FOOD, TWO LATE CAR PAYMENTS, LATE POWER BILLS, AND NO WAY TO PAY MY RENT. I WILL BE ON THE STREETS THIS TIME NEXT MONTH. I dont have money for my rent and no way to get it. All in part to my short-term disability benefit being denied because corporate greed. I wonder what Mr. would think of this: Recovering cancer patient bereft of his health insurance in time of need and denied short-term disability benefits several times which would have allowed him to pay his bills until the segue into long-term disability. Cruel and inhumane treatment by Claims Administrator dangling my benefits like they are carrots. All the while me, the sick fired employee that CANNOT LEAVE THE HOUSE DUE TO THE REPERCUSSIONS FROM FIVE LIFE-ALTERING BOWEL SURGERIES AND SEVERE *** INCONTINENCE AND CHRONIC C - DIFF THAT KEEPS ME TIED TO A TOILET UP TO 30 BOWEL MOVEMENTS PER DAY AND JUST AS MANY SOILED DIAPERS, HAVING TO CHANGE BED CLOTHES FOVE OR SIX TIMES PER WEEK, DENIED SHORT-TERM DISABILITY BENEFITS MULTIPLE TIMES BY DOCTORS OUT IN THE *** THAT KNOW NOTHING ABOUT ME. I wonder what Mr. is going to think. I have appealed to him through his assistant over at *** Motorsports to see if I can get his ear and plea my case. I also have been informed that Mr. helps employees who are in a dire straits sometimes. If I dont hear from him or someone with positive news by next Wednesday November 24th, the next step is the media and Five On Your Side and any other outlet I can think of to get at them. If I had a simple broken leg, Id be awarded my benefits. I GUESS HAVING MY R 4/5ths AMPUTATED DOES NOT QUALIFY ME. Please copy, paste, and share this as much as you can so the world knows how horrible cancer patients are treated by *** Automative Group. I may also reach out to local, state, and federal elected officials and plea my case there. They may or may not listen but at least they will know what a bunch of unfair idiots and inhumane business practices are going on over there. If you are an employee and you elected to receive the short-term disability, this letter is a foreshadowing of what you can expect in your time of dire need.I WILL BE RECEIVING FEDERAL GOVERNMENT DISABILITY FOR UP TO YEARS OR WHEN IM DEEMED HEALTHY ENOUGH TO RETURN TO WORK IN A GAINFUL MANNER.IF THEY TAKE MY POSTINGS OF THIS LETTER DOWN IT WILL SHOW THAT THEY ARE HIDING SOMETHING. I WILL KEEP POSTING SEVERAL TIMES PER DAY IF I HAVE TO.

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Hendrick Automotive Group On 8/13, we were contacted by an associate from RICK HENDRICK CHEVROLET BUFORD in relation to a used 2019 Chrysler Pacifica Touring-L w/S

On 8/13, we were contacted by an associate from RICK HENDRICK CHEVROLET BUFORD in relation to a used 2019 Chrysler Pacifica Touring-L w/S Appearance Package - Stock #: MXXXXXA of which we had requested more information about via the website. My husband was VERY SPECIFIC in letting the associate know that it was the only vehicle we were interested in seeing because we had very specific requests. We were then told the vehicle was still available for purchase. Due to the very high demand of this specific vehicle (especially considering all the added features), I was already very skeptical. We were going out of town to sell our personal vehicle that day so we made an appt. for the next morning. So, on 8/14, we got up, called the associate, and asked if the vehicle was still available because we were driving over an hour to see it. She said yes but never requested that we put a deposit to hold the vehicle which again left me feeling very uneasy. We had just purchased another vehicle that was in extremely high demand and that was always the first thing the dealership would require in order to assure you the vehicle would be there when you arrived to test drive it. However, I went against my better judgment and we got in our car (after only sleeping 3 hours - which we had also informed this associate of when she assured us the vehicle was still on the lot) and we drove to test drive the above said Pacifica. As we were driving, I asked my husband if the associate he had spoken to several times had sent the pictures of the interior we requested (there were no back seat interior pics on the link) that she said she would send and he said no. This was yet another red flag. However, she did tell him she had checked the interior to see if it smelled of cigarettes, or any other odor and that it "smelled OK" to her. Fast forward to us driving up to the lot, the associate was waiting outside for us with a smile. She was polite and pleasant but I was bothered very quickly as she led us into her cubicle to fill out a form and began asking us "What type of vehicle we were looking for; features, colors, etc." Why would you be asking me that if we already told you the vehicle we are interested in was the ONE vehicle we drove over an hour to see? She assured us it was standard for them to get this information BEFORE we see the vehicle that we MAY OR MAY NOT even want to purchase. Additionally, she proceeded to take us outside to do a pre-inspection of our trade in and ask very annoying questions about what WE THOUGHT about each feature on our car; like that's how they are going to determine the trade in value. Is it common for customers to fall for this absurdity? I really would love to know. All this took an additional 30 plus minutes away from us being able to see the vehicle we had driven out of our way for. Finally, it comes time for her to go get the keys to the car SHE ALREADY KNEW WAS NOT THERE and was gone for another 5-10 minutes; most likely trying to find a vehicle to actually show us. Then she saunters back and tells us "they couldn't find the keys so somebody else must be test driving the vehicle". If I were born six months ago, I might have believed that to be true. She said it very calmly and naturally, like it was OK that we had been stalled and delayed to find out the inevitable. After several very uncomfortable minutes, in which I was starting to become extremely agitated, she got up again and went to "check" on the vehicle status. About another 10-15 minutes later, she returns to tell us the vehicle was in the process of being sold and had the audacity to again start asking us about other vehicles she could show us that were "similar" to the one we drove to see. I would like to VERY CLEARLY STATE THE OBVIOUS. RICK HENDRICK CHEVROLET BUFORD DELIBERATELY AND WITHOUT ANY CARE FOR OUR VERY SPECIFIC INQUIRIES OR THE TIME AND MONEY SPENT DRIVING OUT OF OUR WAY TO THEIR LOT, LURRED US THERE TO PERSUADE US TO BUY ANOTHER VEHICLE BY BLATENLY LYING AND TELLING US A VEHICLE THEY KNEW WAS NOT AVAILABLE FOR PURCHASE WAS ON THEIR LOT. Every single conversation and the actions that took place as soon as we drove up PROVE that car was NEVER AVAILABLE for purchase during the time in which we had inquired. We never got the pictures we requested, we were NEVER asked to leave a deposit to hold the vehicle (which was ironically brought up once we were told it had "just sold".) and the rhetoric and body language presented by the associate, both before and after we were told it was sold is PROOF that we were mislead, taken advantage of, and deliberately misinformed. I literally had to walk outside and leave my husband to say his peace because I was shaking and didn't want to lose my composure. I will say that several other associates attempted to check on me while standing outside melting in the sun and I had to repeatedly tell them I did not need help. In the time I was standing there waiting, I asked multiple times for them to return our vehicle so I could get in and cool off until my husband made it back outside. This was a fun bonus; having our car delayed so they could try to persuade us to look at other vehicles. Smooth move...or in our case, a GREAT WAY TO MAKE AN ALREADY PAINFUL EXPERIENCE THAT MUCH WORSE! Your manager and associate tried to show us another vehicle (which had none of the features we were looking for) that they could have shipped from another dealership OUT OF STATE, like they were doing us a favor. I let her know exactly how we felt about our experience and told her I would not be interested in giving them my business EVEN if they had the same exact car we were looking for "in another state". I told her very clearly that we KNEW the car she lured us there to see was never there and for that, I would need them to return our car so we can leave and never, ever return. I will say however, there is a VERY HAPPY ENDING to this story. We decided to drive to a VERY REPUTABLE dealership by our home, CARRIAGE KIA OF WOODSTOCK, and an AMAZING associate who was very professional and LISTENED TO WHAT WE WANTED and told us EXACTLY what they had available - sold us a 2022 KIA TELLURIDE for just a few thousand dollars more than we were going to pay for the INVISIBLE car on YOUR LOT. So, at the end of the day, we got a BETTER CAR, for a BETTER PRICE, with AMAZING CUSTOMER FOCUSED service and even some FREE Starbucks and Cokes to go along with it. So THANK YOU for allowing us the opportunity to see the difference between a dealership that only cares about making a profit and offers ABOLUTELY NO APPRECIATION for their customers (vending machines, broken down chairs, lying associates, etc.) because now we know EXACTLY WHERE WE WILL AND WILL NOT GO in the future. Thank you for taking the time to better understand why we will be sharing this information on every platform available to perhaps persuade others to avoid the HORRIBLE experience we had to endure that stole hours of our day and money from our pockets.

Read full review of Hendrick Automotive Group
Hide full review

Hendrick Automotive Group complaints 19

ComplaintsBoard
A
10:38 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Name is Joseph Mitchell and I brought a 2021 Chevy Tahoe. After my first service I went to Patrick the Service Manager to buy an Mechanical Repair Service Contract.. On November 20th I took my car for the warranty inspection. I explained to the Service person that I purchase the vehicle and need to have the car inspected for the warranty to take effect...

Read full review of Hendrick Automotive Group
ComplaintsBoard
H
9:18 pm EDT

Hendrick Automotive Group Poor sales manager

Don't expect any consideration from the New Car Sales Director at Hendrick Honda of South Boulevard. This manager expects you to make all the concessions while he tries to belittle and condescend to you if you try to negotiate.

On September 8, 2023 My wife and I were looking to purchase a 2021 Honda CRV. We started out with a low number, as most people do when they are negotiating a vehicle purchase. We eventually increased our offer by 3k, were willing to finance through them even though we could get a better rate from our Credit Union, have nearly perfect credit, and were willing to buy right then. This Sales Director came back with an offer that was identical to his 1st offer. We spent many hours of our day on this. At least he should have had the courtesy to tell us he had no intention of negotiating, that it was a take it or leave it price instead of running back and forth pretending he was trying to make a deal.

We will never purchase a vehicle from this franchise!

Desired outcome: I can't think of a thing this organization could do to make me want to do business with them.

Read full review of Hendrick Automotive Group
Hide full review
ComplaintsBoard
D
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hey 👋, I just purchased my 2022 Jeep Renegade from Birmingham AL in April 2023 and the transmission is already gone bad... This is the second car I brought with them in a 7 years period. I had the same issue with my husband used 08 Dodge Dakota truck, the engine blowed in it not even 6 months later, I had to come up with 2,000 plus dollars to have is fixed...

Read full review of Hendrick Automotive Group

Is Hendrick Automotive Group legit?

Our conclusion: Hendrick Automotive Group stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Hendrick Automotive Group's reputation as a trustworthy leader in their field. Customers can rely on Hendrick Automotive Group's services, assured they're dealing with a highly reputable and fully legitimate company.

Hendrick Automotive Group earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Hendrick Automotive Group. The company provides a physical address, 5 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 84% of 19 negative reviews, Hendrick Automotive Group is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Hendrickauto.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hendrickauto.com you are considering visiting, which is associated with Hendrick Automotive Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Hendrickauto.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Hendrick Automotive Group.

However ComplaintsBoard has detected that:

  • Hendrickauto.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hendrickauto.com may offer a niche product or service that is only of interest to a smaller audience.
  • Hendrick Automotive Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group Multiple trips to service center with no resolution I recently bought a 2017 Jeep Compass from Toyota Rick Hendrick in Fayetteville North

Multiple trips to service center with no resolution I recently bought a 2017 Jeep Compass from Toyota Rick Hendrick in Fayetteville North Carolina Skibo Road. The SUV is no more than 2 months old and I have only made two payments on it when I got the car I noticed it was a oil leak a constant oil leak dripping from the bottom of the car I took the car into the service repair shop and they said that it was a seal on the oil pan that was causing the LIE they replace the seal and return the car upon inspection and getting home I noticed the oil leak was still continuing to drip I took it back into the service center and this time they said they replaced the whole oil pan. I picked up the car again from the dealership and Upon returning home again noticed it was a old spot again on the ground coming from the bottom of the car with everything that is going on with the Coronavirus and places shutting down at certain times I was unable to return the car back to the dealership for about a week or two. I had to repeatedly fill the oil pan with more oil because of the constant drip the performance of the car was reduced and at a certain point I was driving with my kids in the car and the oil got so bad with dripping from the engine that the serpentine belt came off of the pulleys and shredded this in turn locked up my steering wheel the car overheated and the battery light came on a stated my kids were in the car and I was on a road with busy traffic I had to make an emergency maintain in order to get over to the right side of the road to pull over as I had no control over the car because the steering wheel had locked up due to the serpentine belt coming off of the power steering pump I've been had the car towed to Toyota Rick Hendrick in Fayetteville on Skibo Road and they in turn told me I had to get it towed again to the Jeep dealership around the corner also owned by Rick Hendrick they took the car in at the Jeep dealership and for about two weeks there was no communication no one called to give me any status updates or anything on the car I would always have to call up there myself and this time I call they either didn't know anything or they were waiting on somebody else to give them a call about something they should do they stated eventually that there was excessive blowback in the engine which was causing oil to spray all over the engine which in turn cause the serpentine belt to come off and police they said they fixed it and about two to three days ago I called and asked if it was ready and a woman answer and she said yes I can pick it up at noon I get to the Jeep dealership she been says well the car isn't ready we didn't realize that the power steering pump was damaged when the pulley came off now I have a extended warranty from Toyota on the Jeep and I have powertrain warranty from Jeep on the car as well the woman stated that I will have to pay for the power steering pump and installation I feel as though I should not have to pay for anything at this point because I feel as though I was sold a lemon car there is no way that this dealership did not know that this car with drip oil constantly Non-Stop I am pretty sure they have pulled the car out of the parking spot it was in to give people test drives in it and if a technician did not notice that there was oil on the ground from the car then something needs to be addressed at that dealership was so technician each time I have bought that car in to get it serviced no one ever realize on fully checks with the issue was they just assumed and they fix whatever they assumed was was the problem I have only made two payments on this car and already I have had to had it in the shop multiple times and convincing me and putting my kids in danger I have to work and I have to take my kids to places and I need a car to get around again I feel like I should not have to pay for installation on my power steering pump at this point.

Read full review of Hendrick Automotive Group and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
A
A
A. Wintheiser
,
Verified customer This comment was posted by a verified customer. Learn more

Invoice Date: 12/21/22 Requested *** and a 2nd Evaluation by a different dealership BWM Northlake has serviced my car solely since I bought it brand new 8 years ago. There have been several mishaps throughout the years, but this time I was left stranded on the side of the road. At the expense of *** I would like another operation to evaluate my car. I dont trust that *** did 'the right thing'. Coolant was leaking and they never checked the radiator, hoses, or water pump. I asked if the radiator was replace, and the reply was "What was broken was fixed'. I filed a dispute with my bank because I would like to be refunded the Towing Diagnostic Fee of $165. ***, the Service Mgr, promised to reimburse $257 for the rental car, and I would also like to be refunded $169.58 for the 10% coupon *** refused to accept. I took my car to be serviced on 2 different occasions, a couple months a part. The check engine light came on, the first time I was told that the thermostat had failed and needed to be replaced. In August the check engine light came on again and I was told once more that it was a thermostat issue. The third time the check engine light came on, they said no appointments were available until Dec 29th.On Friday Dec 16th, the car literally stopped on *** and had to be towed.My car had to be towed twice because *** closes the gates at night and the Towing Company I was able to find wouldnt tow there after hours. The first tow was free, the second cost me $105.Negligence left me stranded, *** and *** both were very unapologetic and unsympathetic. This entire ordeal could have been avoided had the service technician did a complete evaluation of my car on that first visit.

G
G
G. Wilderman
,
Verified customer This comment was posted by a verified customer. Learn more

I took my car in for an oil change and to have it checked for any oil leaks. While the tech did the oil change he stated that he noticed my car dropping and my rear struts leaking. Please note, that was not a problem I know for sure before I dropped my car off. When I went back to pick up my car, I was in the office of *** and the tech calls him to ask him did he tell me about my car dropping which I thought was odd because I have never known the tech to call and remind *** to tell me anything because everything is on the receipt. I never had a problem with the way my car rode, drove , or dropping prior to me dropping my car off for an oil change. I picked my car up and drove home and backed my car in like I always do. While I was unlocking my door to get in the house I hear air coming from the back part of my car and that was on Wednesday around 1:30pm or 2pm. I did not drive my car again until Friday morning before I started work, because I went to the grocery store to get what I was going to cook for Christmas dinner. I noticed how rough the ride was there and that my car did not lift back up in the back. I called my husband at work and told him about it because I was scared to drive back home. I loaded the groceries in the car and slowly drove home. The ride was unbearably so rough and then a sensor went off and there was a message that I have never seen before since I have owned the car that stated "Ground clearance and cornering behavior reduced. Drive moderately. consult service center." I have not been able to drive my car since then and that was on Friday morning. I wanted to Hendrick *** opened back up and I spoke to *** and he just basically insinuated that it did not happen there and I told him I know for certain my car was not dropping and nothing of that nature was wrong with my car prior to me dropping it off and that is something that would happen over time not over a spand of driving it twice since getting it back which was driving it home and to the grocery store 10 min from my house. He just continued to go back and forth that they did not do and I am positive that it happened in their possession. When *** called me to let me know my car was ready he mentioned to me what the tech said but I was at work and did not pay attention to it because I had no other problem with the car. I just asked him did he check to see if my warranty would pay for it and he said no but he would call them and they stated they would not pay for anything. He told me to get it fixed would be about $6000. I don't mind paying if I felt like it was something that was happening while I had the car, but I know it was not and they said they could probably take off about $500 to $600. I am so upset with the customer service right now. It is not right nor fair. I know it happened in their possession. I am confident and they will not take ownership that it is possible that their tech may not have intentionally damaged the car. How do you even get to checking that out when all I requested was an oil change and to check for oil leaks? This was the worst experience I have ever had there and I have no respect for a company that does not take ownership of their actions. Their techs are not above making mistakes.

T
T
T. Berge
,
Verified customer This comment was posted by a verified customer. Learn more

During negotiations, on 12/09/2022, I did not want or need the product LoJack and negotiated for it to be removed from sale price and vehicle. I was told it agreed to be removed by the sales *** when she spoke to her sales manager, ***. Believing this, I agreed to the purchase price of the vehicle (minus the price of the LoJack for $1,495). While being rushed by *** to sign papers, I was told I needed to sign for after market installed equipment. I told him we agreed that the LoJack charge was to be taken off and he stated it's standard to sign if even if you aren't getting it. Later that evening, I got a text to download the LoJack app. I reviewed the sales contract and noticed that I was in fact charged. I texted/called the sales rep *** and the sales manager (***) called me back. He stated that I had agreed to it. I informed him that it was agreed to be removed during negotiations from pricing and vehicle. He told me he would have to review and will call me back the next day, 12/10/2022 at 10:30am. I never received a return call from him. I did receive several calls from the sales rep stating that a customer relations person would be calling me regarding the issue on Friday, 12/23/2022. I did receive a call from someone named *** stating that *** emailed her regarding this issue and that she needed to speak to the financial controller to see if they will be issuing a check directly to me or if they will be sending it to the bank the vehicle loan is with. She stated that she will be calling me back on Monday, 12/26, with information. *** stated that I could call or text her anytime since the number she called me from, ***, is her cell phone number. I have texted and called several times without an answer. No one is returning my calls or texts regarding the supposed refund or help on the issue Deceiving practices.

O
O
O. Bernier
Verified customer This comment was posted by a verified customer. Learn more

I called the service department and was told that my AcuraCare is still active and that my oil change will be free. I get to the dealership that my AcuraCare is expired and I need to pay $160 for the oil change. *** said I cannot get a free oil change because the system won't allow them to issue a free oil change. I'm seeking my money back. If your customer service rep says my oil change is free, it makes sense to honor it.This is for the *** at ***.

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group Selling Lemons and Unethical Practices I went into Terry Labonte of Greensboro in January this year

Selling Lemons and Unethical Practices I went into Terry Labonte of Greensboro in January this year. I took in my 2003 Alera as a trade and was told that they had a 2016 cheverolet trak for me. I went and the process went fast. I was financed by Wells Fargo and thought I was all set. I drove the vehicle straight home and parked it because I do most travel on Sundays for church. I went to my car the following sunday morning and stepped in a puddle of water. My first thought was to check and make sure no windows had been left down. All windows were up and the doors were securely shut. I contacted the dealership and was told to bring it back in. They gave me a loaner vehicle and took my car and for a maintenance check. About 2 weeks later I was told to come back in to exchange my loaner. They couldnt figure out why the car was holding water. I took the next loane back home and it was another 2 weeks before I heard back. They told me my car was good as new. I picked it up and when I brought it back home the same thing happened again. My first thought was is something wrong with the car seal or even worse, has this vehicle been in a flood before. I contacted the dealership and was told they can get me another car. I went through another loaner before they put me in the buick. For nearly 2 more months I was contacted asking for different financial information because they were having issues with the bank. Wells Fargo called and asked about a job they saw on my application which I had never had nor had I ever told the dealership that I had. So now Im thinking did they add stuff to my application to try and get me approved. If that what was going on I was not interested. I let Jacob Powell, the salesman who had been with me throughout this process know that I will submit everything that I have and thats true. A few days later I was told that they could not finance the Buick and that they would come to pick it up. I than asked ok, whats next, do I get my Alera back. I was told no we will bring you back the Trak. I advised that the car had the same problem both times I had and I had no interest in getting a bad car. He said that I had no choice and that it was betwee me and the bank. I am a 65 year old woman who hadnt had to deal with anything like this in over a decade and I think he saw that as a weakness. I do know that i contacted wells fargo the original bank that financed the trak and they told me that the dealership had bought the car back and that they were no longer financing it. I called Jacob and let him know that I was told by the bank that they sold the car back to the dealership and they no longer had a loan for me. Jacob continued with his position that the car was mine and was my responsibility. I expressed to him that when I first returned the trak he told me that they bought back the trak because of the damages and that they would get me into the buick. I do understand that they were unable to get me financed for the buick but i do not understand the time frame nor his unethical actions that followed. First he said he would come to the home i nanny for to pick up the car that I had parked and that he would leave the trak there. I said no, as I said I do not want that lemon and according to the wells fargo that loan was closed out months ago. He repeats his position and states that the trak is my responsibility. While at work I got a call that they had dropped the trak off at my home address. I called home and asked if the car was in the yard, because I never approved that. Nor have I signed any other loans. It turns out they parked the car across the st. I called dealership back to let them know they left the car at neighbors and needed to pick up before it is towed and was told no because someone told her she can leave the car there. I spoke with my neighbor and she said she never gave anyone permission to park in her yard and will have the vehicle towed. I advised the dealership. I need help to fix this problem

Read full review of Hendrick Automotive Group and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
K
K
K. Johns
,
Verified customer This comment was posted by a verified customer. Learn more

On September 17, 2022, myself and my fiance', ***, arrived at *** Hendrick Chrysler Dodge Jeep Ram ***. Upon arrival, we were paired with a salesman by the name of ***. We choose the 2022 Jeep Compass. We were informed by *** and others that although we needed a few more items for paperwork, we would still complete and leave with the vehicle on that day. As the process came to a close and papers were signed, and $1,000.00 via card was paid, *** went to fuel the car up. As we were preparing to leave, we were stopped by *** and he stated that we could not take the car. *** and I left and told them that we would be back, with the paperwork that they were requesting. I, ***, was in communication with *** each day, regarding the status of things until I was due to come back to the dealership. When I arrived on September 21, 2022, I was not greeted and it seemed that everyone who knew what I was there for, was avoiding me. Finally, *** was sent out to tell me that they had sold the car. I was in tears. A new contract was needed. This would require my fiance having to travel 3 hours home to sign again. Everyone was aware that was the plan, and *** would make trip home to sign. As *** was on his way, *** informed me the deal could not be completed. No one would speak with us and we were hung up on many times when we inquired about a refund of the down payment. *** disputed the charge and we took our business else where. On December 13, 2022, $1,000.00 was deducted from our account as our bank states that *** Chrysler Dodge Jeep Ram *** claims that was a valid charge, which is was not. We never received a car from them. I have reached out to corporate and spoke with *** in *** and I have not received proper correspondence, as promised. We would like a refund as no services or product was given or performed.

D
D
D. Stark
,
Verified customer This comment was posted by a verified customer. Learn more

I scheduled a regular service appointment and warranty work to replace the front grill on my vehicle. They advised I could expect 4 - 6 hours to complete everything. My appointment was 10:00 am. I arrived early and checked in prior to 10. While waiting, I had my wife pick me up for lunch. I returned to the service center at 1:00 pm. When we pulled into the parking lot, I saw my vehicle parked beside the build instead of inside being worked on. At that time, I contacted my service representative and asked for an updated ETA. At 2:00 pm, my representative found me in the waiting room and advised that it would be another 3 hours for the grill replacement. I asked, Have they started?. She advised, yes. I said, Are you sure cause I saw it parked in the lot, and the service app says they have not started. She said let me double check. At 4:00 pm. My representative found me in the waiting room, and advised they were finished. When we got to her desk, she stated, "we finished your service, but you will have to come back for the grill." She said there was some damage on the new grill, and they did not want to install it. I asked, how long have you known this? I took the day off, and just spent 6 hours for an oil change! I then checked the service app, and it shows me checking in at 9:56am. Service started at 2:00pm. And service completed at 2:36pm. To add to my frustration, when I get to my vehicle it smelled like someone spilled gasoline on the inside. At that time, I returned to the service desk, and had the service manager confirm the extreme odor gas. He said yeah it smells like gas, but what do you want me to do? And, this whole thing is not my fault. Your grill is not here. It shows in our system that the grill was ordered, but no one ever put hands on it, and it is not here. Basically I spent 6 hours for a 36 minute oil change, and left with a vehicle in worse condition than when I dropped it off.

A
A
A. Oberbrunner
,
Verified customer This comment was posted by a verified customer. Learn more

They have the worst customer service ever. My insurance had me take my car there for repairs. Several Days went by, no contact no updates. I called and called and no return calls. I physically went there. Magically parts just came in that morning and my car would be done at the latest Friday. Got a call next day that my car will be done the next day by 5:30. I drove my rental car there to turn in and pick up my car. Oh it wasnt ready. No call no nothing. They said we r sorry but we will call enterprise and make sure everything is taken care of. I received a call next morning from Enterprise asking where their car is. Also I would be charged when I was the one hit. So bcalled ***, leaving them 2 messages and no return call. On my third call unless than 24hours I spoke to someone. They said they called enterprise and their regional Mgr. And handled everything. Cough cough ***. Tonight I got a charge for $65 after they said they would take care of it. So yeah Im being charged for their incompetence. He even thought about getting a car prior to this. Not how! Dad bc I get a family discount there. I am done with their incompetence wasting my time and now $$. May get a lawyer called if this is not resolved quickly

R
R
R. Tillman
,
Verified customer This comment was posted by a verified customer. Learn more

The car would start call hendricks for service the had the car for 3 days, the called and said it was ready. Went to pick it up and the service writer went to get it, he let it run and told my wife that the key was in the cup. We drove it home and when exited the car found that the key fob was brocken and the j on jaguar was missing. I called the service manager 2 times and left messages and never got a return call, called the service writer 2 times left messages he never called back.They knew that there was damage i told them in my messages so they ignored me.

ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group CONFUSING AND MISLEADING INFORMATION April , I began a process of searching for a vehicle as a birthday gift for myself

CONFUSING AND MISLEADING INFORMATION April , I began a process of searching for a vehicle as a birthday gift for myself. I already had a vehicle but wanted to upgrade to something nicer. I came across Rick Hendrick Chevrolet of Duluth located in *** and made contact with the online salesperson and from there scheduled an appt. I wanted a Malibu but a Chevy Trax was more within my budget. I went alone which maybe was the first thing I did wrong being a woman that isn't too savvy with "Dealer Talk". I was already approved through *** for the loan prior to arriving so after informing the salesman that I was interested in the Trax he began processing the paperwork and tallying numbers for the desired vehicle. Ultimately he informed me that I would be looking at a monthly note of $450 which was totally out of the budget I had set for myself and I informed him of this and then stated that if I needed to redirect my attention to they're used car inventory instead, then that would be ok. His response was "no because then we would have to redo the paperwork". He left and then returned with another guy which was one of the finance managers and of course this began to make the process even more intimidating. The FM then explained that the best he could was to adjust the monthly payments to $419 followed by stating that "if a $30 difference is the deciding factor for me purchasing a vehicle then I probably shouldn't be purchasing at this time". I found this comment to be very offensive and informed him that if I couldn't be there I wouldn't but because I am a single mother I do have to set budgets and not spend freely. From there I agreed to the $419 payment and thought that the next process would be the paperwork and that all of the aggressive selling was over - I was wrong. I was then taken to the FM office and we did began signing but then came the Car Packages that I learned afterwards were optional but they are presented to you in a way that if you don't select one and you have any issues with your vehicle then you are on your own. I ultimately ended up selecting the least expensive one and from my understanding this particular package includes free car detailing and oil changes at the dealership and a couple other things that I don't recall but those 2 things stuck out the most for me. I then asked the cost and he stated that it would bring my monthly note to $484 at which threw me left field. I then stated that if I was not wanting to pay the $450 you initially calculated for the car note, why would you think that $484 would be something that was feasible? He then went on to explain why I needed to get it and the importance of it. I then specifically asked that if I decided to get one of the Car Packages and somewhere down the line wanted to remove it would that be an option and his answer was yes and so I agreed. A few weeks later I reached out to my salesman and informed him that I wanted to come out to have my car detailed and needed to know if i would have to set an appt or could I just come and he replied, stating that I just had my vehicle detailed when I purchased but he would look into it but I never heard back from him. This angered me because if I'm paying for something, I don't want there to be a dictation on when I can use this service. A month later after paying my note, I reached out to the dealership to remove this service because the likelihood of me driving 20mi to get a car wash or an oil change are very slim and wouldn't be worth my while. I spoke to a young lady that informed me that the service that I signed up for was tallied into my overall loan and although I could remove the service, it would only take the principle down on the back end but the car note would remain the same. I expressed my frustrations with the fact that I was mislead on the info that I was given and had I known this would have never signed up for this service. I'm now stuck with paying for something that I'll probably never use.

Read full review of Hendrick Automotive Group and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
B
B
B. Schoen
,
Verified customer This comment was posted by a verified customer. Learn more

My vehicles information is as follows, 2009 Dodge Challenger. I initially took my vehicle into *** on April 28, 2022 in regards to the check engine light being on, vehicle running hot, and hearing noise from vehicle at *** Hendrick Dodge Chrysler Jeep RAM The address is ***. The issues were said to be fixed and I picked up my vehicle from there on May 5, *** the total amount of ***. The vehicle started having the same issues in which the check engine light reappeared so I reached out to the dealership on via email to notify them of the problems. The vehicle was taken back to *** on June 30, 2022, in which it was inoperable. Issues were diagnosed and fixed, and the vehicle was returned on September 23, 2022 with having to pay a balance of ***. On September 25, 2022, the vehicle started driving rough and the check engine light reappeared and the car shutted off and was unable to turned back on. I took a picture in which I emailed the shop because it was outside of business hours. I received a phone call from *** the manager of the service department in regards to my email and he stated to have the vehicle brought back into the shop. I am very unhappy with this. It's like my money is going down the drain. I'm a single mother trying to make ends meet and it's like it's always something with this dealership.

E
E
E. Walker
,
Verified customer This comment was posted by a verified customer. Learn more

Last week I attempted to purchase a truck from this dealership - *** Chevrolet/Buick/GMA in ***, . I live far from the dealer so I attempted to work out the details by phone. I was passed off to the finance person - without notice. The finance person then lied to me; all of the numbers changed. They were all very condescending and treated me very poorly. They also would not honor the pricing on their own website.The next day, I paid cash for a truck at a dealership that knows how to work with people.The *** Hendricks dealer will NOT stop calling, texting, and emailing me. I have unsubscribed on their emails and website. I have messaged them. I have told sales people that call me. All they do is get belligerent with me and blame me for issues. I simply need them to no longer contact me - I will not be buying a vehicle from them now and due to their unprofessional behavior I will never do business with this place.

C
C
C. Moore
Lebanon, US

I *** , purchased a car from *** around this time last year , and was sold add features to my loan payment such as two to three year warranty's for my car a tracking devices other things of that nature that i will never you. I moved to *** this summer and have been here since relocating for work, Ive since then went to another delalership to trade in my car and wanted to remove the warranty's currently on my car since they will no long make sense for me to have sinc i will be getting a new car i called to talk to *** one of the sales reps that handled my car purchase and when i expressed to him that i wanted to remove these items he told me its not possible when in fact i know it is , then refused to let me talk to the business manger that i signed my contact with, all i want to do is cancel any excising warrantys with them.

M
M
M. Schmidt
, DE

On December 5th, my appointment was made for a 2020 Jeep Wrangler vehicle purchased at this dealership for a steering issues (known as "death rattle") - violent shaking when hitting a bump at speed. Diagnosis took more than two hours to determine that in fact there was a safety bulletin on this model/make of Jeep. No parts were available to fix, no eta to fix the car, all expenses coming out of my pocket, as well as no solutions to drive since the car was deemed "unsafe" to drive. After reminding the service adviser *** that I indeed also purchased an extended warranty, the adviser was able to get me a rental car, and assured me that he would be in contact in days once the part was purchased from another dealer within the week. Two weeks later, the "fix" to my car was an aftermarket part (replaced steering stabilizer which does not fix the issue). Upon pick up, my car clearly had a broken windsheild now that was not present at drop off. *** agreed that was not there at drop off, assured me he would get the glass company and dates to repair quickly since it had been two weeks already. Per the rental policy of their car, glass is inspected on the rental car prior to and upon returning. *** then called and said the dealer is refusing to repair the broken glass on my vehicle in their possession for two weeks, as I would have to for their car under the rental agreement. The steering stabilizer repair has not resolved the "death rattle" and dead spot shimmy that I reported prior to service still exists. Repeated attempts to talk to a servicer manager have been stonewalled and ignored.

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group Initial repairs not completed as well as new issues caused by attempted initial repairs needed immediately

Initial repairs not completed as well as new issues caused by attempted initial repairs needed immediately. I purchased my car in Columbus from a private dealer and had it inspected by a certified Honda dealer as part of a purchase agreement. This dealer just so happened to already be the service station that the private dealer had all work done on the car at. After a full and complete world class used car inspection, I was informed of a leaking valve cover gasket (paperwork on hand if needed). On August 26th I visited the Honda of Newnan for a tire repair (customer # XXXXX). As noted on the final paperwork, an express service multi-point inspection was also completed at this time. I visited again on September 19th for a valve cover gasket as well as a simultaneous reoccurring operational issue with my VSA and check engine lights. Upon arrival to the facility, I requested a $130.00 world class multi-point inspection service since I was not completely sure what needed repair. After discussion of the inspection, the service advisor recommended the valve cover gasket repair as initially requested in addition to rear brakes and resurfacing of rotors and spark plugs. I was advised that the operational issue was a result of the throttle body being incorrectly programmed due to loose wires in which the Honda of Newnan fixed by securing the wires and having the programs "relearned." I was never told that if the problem were to persist after this initial fix that I would need to come back for further work. I inquired of a courtesy vehicle and received one that evening. My car was returned to me the next day. As I idled in the parking lot at work that following day, the VSA and check engine lights came on again. It was after service hours so I recorded a video as evidence and experienced it twice more on the way to pick up my children. While getting out of my car, I noticed my engine smoking/steaming. I popped the hood and saw antifreeze everywhere. Prior to the repairs, I had no issue with my radiator. The world class multi-point inspection also checked green for inspection of cooling system as well as engine coolant level and condition. Fluids were fine. I called the service department the very next day about the issues I had experienced and only then was I advised that I would have to receive further service if the engine problem persisted. Due to the coronavirus situation, the shuttle service is not active so I requested another courtesy vehicle and was notified that nothing was available and that I would receive a call before 11am in reference to one. I did not get a call so I waited another day, which turned into a week. I then stopped by personally the following Monday September 29th and spoke to the manager. I told him about not receiving a call as well as what was going on with my radiator. He inspected himself and said that they had not did any work in the area and couldn't have caused the issue and that it looked like it had been leaking a while. In response to his statement, I notified him that I paid for an inspection in which they found no leaks and after repair had the fluids been topped off as required, they would have noticed low coolant so they missed the mark twice. He informed that he would keep a look out for a courtesy vehicle so that I could then bring mine in for another inspection(free of charge). He called me three times over the next two days and I have heard nothing from the service manager nor my service advisor for the 19th either. I am a single mother who spent an entire check to have my only car repaired but due to the insensitivity to the situation at hand, I have been forced to spend extra money to try and amend the new repair they have created as well as being forced to deal with the operational issues I paid to have fixed. My job does not have a set off time and with peak season in effect early due to corona, I get off after their service department has closed. I have two children attending two different schools, so a courtesy vehicle is necessary at this point.

Read full review of Hendrick Automotive Group and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
N
N
N. O'Conner
Verified customer This comment was posted by a verified customer. Learn more

On November 9, 2022, I had a service repair complaint on my vehicle for engine light on, loud hissing noise, idling rough, engine shut off, and driver rear door will not unlock w/FOB. I waited for my vehicle doing servicing and the Service Advisor *** explained it needed a Valve Cover. I paid a $100 co-pay after repair completion.After 2 days of work, Saturday, November 12, my engine light came back on with burning engine smell coming inside the vehicle with same issues without hissing noise. I drove my car back to the dealership complaining with the same issues on my vehicle and I had a future service appointment on November 15, *** referred me to the *** Manager to get another vehicle. I had a sell man shown me a Buick Encore 2023, 2022, and Chev Malibu 2017. Sell Manager gave to options: 1) Go to my bank loan financer "tell I have to many problems then let them Repo my vehicle," 2) I was approved by a different financer on a Encore 2022 for $600 plus payment. I declined all offers I just wanted my vehicle repair. After 6 hours waiting, Sell Manager said the *** is closed I could not leave my vehicle on the lot over night. I drove my vehicle off the dealership lot in the same condition I came in for. I was very dissatisfied with the service and handling my complaint! I want my $100 co-pay refunded for

C
C
C. Yost
,
Verified customer This comment was posted by a verified customer. Learn more

I purchased a used vehicle from *** in *** and signed the paperwork on 10/7/2022. I sent all of the requested information to register my vehicle in MI to ***. On 10/11, I followed up asking about the status and never received a response from ***On 10/22, I picked up the vehicle and *** from sales told me I'd have my tags within 2 weeks. I received a 30 day temp tag. On 11/4, I went up to the dealership to get the 2nd key (which was supposed to be provided when I picked up the vehicle) and *** told me there was a delay in sending my paperwork so my tags would be here within a week.On 11/11, I went to the dealership once again and spoke to ***. He apologized for the delay and the failures of *** and *** and I sent him all of my insurance information. They illegally wrote me another 30 day tag. I followed up on 11/17 (*** wasn't in the office) and the receptionist told me she'd speak with *** and call me back. I never received a call back. On 11/22, *** texted and said I'd have my tags by 11/30.On 12/1, I called SOS in MI and was told they haven't received any paperwork for my vehicle. I went to the dealership and *** told me they'd have all of the paperwork processed by the end of the day. I called *** along with *** (sales manager?) and they told me it'd take at least a week due to delays from the holiday. At this point, my 2nd temp tag is about to expire and I won't be able to drive the vehicle I'm paying for. Because I'm financing the vehicle, I don't have the title and cannot register the vehicle myself (which would be useless anyway as my tags would expire before then).MI law requires dealerships to apply for registration within 15 days of vehicle delivery. As I picked up the vehicle on 10/22 and they didn't apply for registration until sometime after 11/11, they have broken this law. I'm not an expert on *** law, but I'm sure they have a similar law that was broken.

K
K
K. Davis
, US

I just sent an email to you, but, will state it's my 2020 *** Odyssey *** miles bought in ***, *** at Hendrick *** on ***. Bought it with EXTENDED Warranty plus 6 FREE oil changes. Within 2 weeks of purchase there were numerous issues and finally, had to be TOWED back from ***...that's when decided I wanted REFUND.. I will attach numerous emails I sent to them and their, final, response was *** drove it back to *** to tell me it was all OK. I had 2 neighbors come witness. The latest was going for my FREE oil Change and was told needed Transmission/Brake fluid change, too. Would be $400+, NO way, not included in Extended Warranty and then called Hendrick ***. left 2 messages, because, was told NO free oil change...sent them 2 emails. *** Corp. and *** Finance Manager who told me *** changes even with me moving back to ***, . I hope and Pray you can help me RESOLVE these issues! Pray you get attached emails I sent since May...THANK you I will try and download emails to send you...IF not, please reply how I can send them to you? THANKS

C
C
C. Lakin
,
Verified customer This comment was posted by a verified customer. Learn more

To whom it may concern, This complaint is against *** (391 ***, ***, ***) of *** for their negligence with a customer making them aware of an issue and them not looking into the root of the problem at that time. The complaint is also for *** of *** (***, ***, ***) for poor customer Service and not taking the action to resolve and issue before the actual customer had to request it. They were going to allow the customer to leave and there was a major issue with the vehicle and not make the customer aware which is also negligence. I would like to be refunded for all my purchase made at *** and ***, the service was horrible and they didnt even look into the issue until the me and my father made a big deal about it. They also were quick to advise what they couldnt do for me as a customer before they advise what they could do. *** also failed me as a customer by not updating Enterprise with the date change for coverage of the rental. If my fathers card is charged for the rental I would like that reimbursed as well for that.

ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group This company manipulated and used inhumane fear tactics, while purposely omitting information, not delivering promises, and incomplete

This company manipulated and used inhumane fear tactics, while purposely omitting information, not delivering promises, and incomplete documentation. We realize that we are just a number to the Rick Hendrick Chrysler team over at *** Duluth, Ga, "Just a sale". As we sat in their office for over 6 hours with 3 children without even being offered a cup of water on Sunday September 27. We were quoted the amount of $24,500 for a 2018 Jeep grand Cherokee, in which we left with payments totaling $32,340 and received nothing off for our trade that was never picked up the next day as stated. We sat there allowing your team to manipulate and insult our intelligence while offering certain things and then switching out the employee when each couldn't deliver. Avoiding my questions with general and misleading phrases. I never received a straight answer about the kahu and ended up owing the company $12 more after offering my "trade". I left there feeling cheated and worked. Three of the six plus hours were after being approved by the finance department so that the paperwork could be prepared. I can't help but to believe that it was done purposely to tire us out so that we would not notice how much over the blue book value we were actually being charged, that the kahu was optional, that the guy never returned after the sunroof instillation conversation, that the first payment was not due in 60 days as promised, that the "deposit" amount was just added to the back end and that we would not receive anything for our trade. On Sept. 30, 2020 I was called by multiple numbers throughout the day, non of which left a voicemail to alert me that it was a professional call, to which I did not answer. Finally I received a text from the finance department (that did not identify themselves by name) only that it was *** Chrysler financial department. The text was a fear tactic threatening to "uncontract" the car if we did not come in immediately and sign additional documents. I was unaware that additional paperwork was needed especially after such a long process on the initial day. I replied to the text and let the person texting from *** that I was unavailable to meet tonight and that I would like to come in on a day that the seatbelt could be repaired as it was not useable at the time of the initial contract and said it would be fixed (in writing) because it is a safety issue. Plus, *** (The co-owner of the vehicle) has returned to the dealership daily since Sunday Sept 27, 2020 to get the seat belt repaired, and we did not receive a temporary tag for the vehicle (the license plate says "test drive" ) he has also been returning to get some answers like who and how do we make payments which was also not mentioned during the paperwork signing. We do not even know who financed the vehicle. I'm assuming that the reason *** was dismissed each time he came to the dealership alone is because instead of making me the co-signer as we planned and signed off on, the company made me the owner and added him as a co-signer. I would have liked to have been notified of that ahead of time instead of finding out during signing after being told I was being added as the co-signer and only finding out after the 6 hour wait. In addition, to all of these things the company turned of the radio and all navigation screens in the vehicle on Sept 30, 2020 (the same day they contacted me about the paperwork) I wish we would have been treating in a more professional and humane manner as I had additional referrals needing vehicles in the next few months, was planning to get a vehicle for my business and buy a vehicle cash for my oldest daughter. The unidentified person texted back asking me to be there by 11am the next day (Oct 1. 2020). To which I replied the message below: We can both be there tomorrow after work around 3 o'clock pm and will sign any documents that your team missed or added after the seatbelt in the car is fixed. If you can and choose to legally "uncontract" due to your team's mistake then do what you must.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group Vehicle still under warranty and purchased extended warranty

Vehicle still under warranty and purchased extended warranty. Have tried to reach agreement with service department are being given the run around. Our Sorento was purchased certified pre owned 2 years ago from *** Kia of Cary. We were told that all warranties transferred to us and we also purchased an extended warranty through the dealership as a supplement. About 3 weeks ago, while driving, our vehicle developed a skip. We brought it home and then got it to the dealership when they had an available appointment. We were assured that they would investigate the problem in relationship to the recall and would let us know as soon as possible. The service we have received from the dealership has been ridiculous. When we were finally contacted by the Service Line Manager (Scott) 3 days after our appointment via email- we were told that a spark plug broke off in a cylinder and that we needed a completely new motor and the cost would be approximately $7500 and that the extended warranty would not cover the cost as it's considered maintenance. My husband called multiple times and was given excuse after excuse for not getting a returned call for his messages. When he finally got Scott on the phone he asked why it wouldn't be covered as Kia's scheduled maintenance doesn't recommend plugs being replaced until 100,000 miles and the car was certified pre owned and the factory warranty was extended to us at purchase. He told my husband to let him do some 'magic' for him and he would be back in touch. I, personally, had to go into the dealership on Monday 4/12 to retrieve something from my car. While waiting in line, I overheard a service technician telling another woman an eerily similar issue with her car. That the skip was from carbon on her spark plugs and that she needed to have them replaced. I'm not sure what the make was of the vehicle, but it interesting that the other person in the service area was having the same/similar issue that I was with my vehicle and none of the problems are related to the known recall on the vehicles and not covered at all by any warranties. The Service Manager, Dory, helped retrieve the item from my car and when asked, she said that I needed to speak with Scott on the status of my vehicle. When she told him that I was waiting for him, he whispered "Where is she?" with the tone and inclination of shock that I was at the dealership and that he didn't want to deal with me. He told me he was 'trying to get this covered for you'. Almost a week later after multiple phone calls with no returns and multiple excuses again- Scott comes back and states that his contact has agreed to a 50/50 split on a complete tear down of our current motor which would cost around $15,000 or we could be solely responsible for a purchase of a remanufactured motor at around $6900. (please see attached emails) I'm at a loss as to why this isn't covered or at minimum, the new motor that was originally quoted to us isn't an option in the 50/50 split. 1- The vehicle was purchased certified preowned with the assurance that the remainder of the factory warranty extended to us. The car is under factory warranty. 2- We also have an extended warranty purchased from the dealership which should cover the cost, because this issue isn't maintenance, when the maintenance isn't scheduled for another 5,000 miles. 3- If the Kia warranty doesn't extend to us, the dealership is falsely advertising. 4- The lack of communication, the obvious collusion that is going on with the whispering while I was in the dealership, the multitude of excuses, and the time (alone) that it has taken to get a ridiculous answer is the sign of an untrustworthy group that damages KIA's reputation. We have suffered from weeks of loss of use of my vehicle and have incurred costs associated with the loss of use. We would like a reasonable and acceptable outcome to this situation. I've attached a screen shot from the dealerships website regarding certified pre owned vehicles and the warranties. Please have someone contact us as soon as possible so we can resolve this issue.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group I was sold a lemon, the car is a few months old and needs several thousand dollars worth of repairs

I was sold a lemon, the car is a few months old and needs several thousand dollars worth of repairs. Dealership is not being helpful Vehicle was purchased in July/August. Vehicle did not have items promised when it was purchased, had to return to have window tint, door protectors, wheel lock keys, etc installed. I also had to detail the vehicle right after buying it, the inside windows were very foggy. Had fingerprints on it. Had sticky residue for another dealer emblem on the back. Dash was dusty. Almost immediately after purchasing, had trouble with multiple problems on the car. Clutch is slipping without any misuse or abuse, was told is wear-and-tear and would be about $2500 to replace when the car had only 9,000 miles on it. I have been complaining about the clutch since the vehicle was purchased, dealer adjusted it but still slipping, was told CND. Valve cover gaskets are leaking. A/C compressor is making noise, was told CND. Driver's seat is loose, was told CND. Driver's side headlight assembly keeps filling with condensation, even showed them a picture of it and still was told CND. TPMS system continues to malfunction, and it's not a tire pressure issue. Creaking noise in the rear, was told it's normal. Has over 9 rattles, was told they fixed one and was told by service adviser, "if you wanted a car that didn't rattle you should have spent more money on a nicer more luxurious model", and rattles are normal on a brand new car and I'll just have to deal with them. Wipers were streaking, they replaced them and now they are streaking again. Brakes are squeaking, was told that is normal. Vehicle has a ridiculous throttle-hang which causes jerky driving at slow speeds, but was told it's just a sensitive throttle and CND. Backup camera is foggy at night, was told that's normal. Lane departure camera (passenger *** intermittently does not display video feed on display, just displays black, works fine other times. The only two (very minor) scratches on the vehicle both occurred during separate service appointments. The auto-lock feature on the vehicle continues to malfunction and not lock the vehicle on an almost-daily basis, dealer said CND. The steering column when steered quickly makes a groaning/grinding type noise, dealer said CND. The body lines on the hood do not line up properly, was this thing in a wreck before it was sold to me? Can see that a screw's paint on the LH front fender has been unscrewed, why would a fender bolt have been removed? The vehicle is getting more difficult to put into gear, could this be the failing clutch or an improperly adjusted clutch? Many / most of these issues have already been brought to the service department's attention. The last time there, I left the car for an entire week for these issues to be fixed, but most of which were called "cannot duplicate". For a brand new car this is A LOT of issues. Replacing a $2500 clutch with a 6 month year old car is absurd. I feel like Honda is aware that the factory clutch cannot handle the factory torque of the car. I have seen on many online forums, reviews, etc about these cars that many other people are having catastrophic clutch failure early in these vehicles and Honda is refusing to cover the clutch replacement. Was told "it is not a standard diagnosis, would have to remove the clutch and inspect it, which is about 10 hours labor". I spoke with the service manager who told me that since it's not a warranty item, they also cannot provide a loaner vehicle. What a joke! I work in the automotive business as a service manager, and people ask me every day what type of vehicle to buy. My answer has always been Honda/Acura/Toyota/Lexus. I'm no longer recommending Honda, instead I'm telling them Honda does not honor warranties and makes cars that break now. Jason in finance offered to exchange the vehicle with another one, or upgrade but failed call back Friday by end of day. He did call Satrurday and said that he would get back Monday, but didn't. I'm tired of empty promises and driving a broken vehicle. Maybe now I'll be taken seriously.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group Jaguar Land Rover Charlotte made assumptions about my vehicle without really looking into my initial concern closely and now it might need an

Jaguar Land Rover Charlotte made assumptions about my vehicle without really looking into my initial concern closely and now it might need an engine. As a loyal customer of Hendrick Automotive Group throughout Charlotte Metro over the last 15 years, I'm a little hesitant to file a claim with the Complaintsboard.com regarding this issue but I feel that I must to get the results that I'm believe are warranted. You see I own a small independent car dealership that services all my vehicles at various Hendrick dealerships so this whole situation is a little unsettling for me. You see, I purchased a 2015 Jaguar XF from JPMorganChase Jaguar Land Rover Sale at Manheim Atlanta sight unseen through their Simulcast Sale. I've listed a timeline of events below. The next day the vehicle arrived at my dealership and within minutes we noticed unusual engine noise, which was very concerning. We had purchased the vehicle "Green Light" with no announcements which means that engine, transmission and drivetrain are guaranteed to be operating properly by the seller/ auction for 14 days or 200 miles whichever comes first. So I took it straight to Hendrick Jaguar for diagnosis. They recommended an oil change and asked us to monitor the noise and if it doesn't go away or get better to bring it back for further diagnosis so that's exactly what we did. This time Hendrick Jaguar said that the noise was some kind of, "tensioner inside the engine block" and that the parts have been ordered and it's going to be covered under warranty since the vehicle is still under Certified Pre Owned warranty until June 29 or 100k miles, whichever comes first. We thought we were in the clear but what I didn't realize until later was that Hendrick Jaguar was just making assumptions of what the car needed, they never fully diagnosed or even looked at the vehicle history to notice the lack of maintenance by the previous owner. If they had just done their simple due diligence, they would've realized that the car wasn't maintained properly and looked further into our initial concern of engine noise more closely and realized that the lack of maintenance caused sludge build up in the engine and we could've just returned the vehicle and received a full refund from the auction but they dropped the ball not once but twice. Timeline/ _February 26th / purchased the vehicle from JPMorgan Chase Jaguar Land Rover Sale at Manheim Atlanta _February 27th/ Dropped it off at Hendrick Jaguar only concern was engine noise / our service advisor recommended an oil change, to drive the vehicle and monitor the noise, that's exactly what we did for a week. _March 10th/ we dropped it off at Hendrick Jaguar engine noise again, our service advisor called, it's the timing belt tensioner and it's going to be covered under the CPO warranty. _March16th/ service advisor called parts were delayed so the car won't be ready until the end of the week. _March 18th/ my 21 Day Deal Shield Buy Back Protection expired. _March 19th / received an email showing me components of the engine and warning that if the engine fails it would not be covered because of lack of maintenance by the previous owner. I wrote back that I purchased the vehicle from Jaguar Land Rover Corp and took it to a franchise Jaguar dealership the next day complaining about the noise and that this was unacceptable. Was instructed that they would clean out the engine components and drive the vehicle and see what happens. _April 2nd/ got an email today basically saying the vehicle has sludge, check engine light is on because of sludge so they don't know how to move forward. _April 3rd/ got an email from Hendrick Jaguar to contact Jaguar Land Rover Corp to see if they can provide any assistance in this matter. _April 14th/ got an email from Jaguar Land Rover Corp stating that they are not financially covering or providing financial assistance to the engine repair because it's so clearly evident in their internal database that the vehicle was not maintained properly by the previous owner. They were shocked to find out that Hendrick Jaguar never mentioned it.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group The vehicle I purchased has an issue with the fueling system that causes the vehicle to not fill properly

The vehicle I purchased has an issue with the fueling system that causes the vehicle to not fill properly. The dealership has not offered compensation I purchased a 2019 Toyota RAV4 Hybrid from Hendrick Toyota of Concord in Sep. 2019. Upon my first refueling, I noticed that my fuel mileage on the 1st tank was less than expected. Upon fueling, I was only able to fill the vehicle from "E" with 10.5 gallons. The vehicle's stated fuel tank is 14.5 gallons. I first reached out to my sales associate Louis *** about this issue on Oct. 16, 2019 through text messages (***) to no reply. I followed up with additional messages on 10/18, and 10/22, also with no reply. I filed a formal complaint for the issue and lack of service from the dealership with Toyota corporate (filed 11/2, case #XXXXXXXXXX). I took the vehicle in to the service center at Hendrick Toyota of Concord to have the issue looked at on Nov. 8, 2019. Upon arrival I was first greeted by service lane manager Stephanie M After explaining my issue I was immediately dismissed by M She noted that my issue was not "an issue", and instead was a common occurrence for vehicles with a bladder fueling system. She noted that even though I was not able to fill my tank to the full 14.5 capacity, it was because the reserve was holding the additional capacity reach the full 14.5 gallons. The owners manual reports that the fuel reserve is about 2.2 gallons. At most, I've been able to fill up to 11 gallons. Even at max fill and max fuel reserve (11 +2.2 = 13.2), there is still over a gallon of fuel unaccounted for. Minformed me that I was wrong, that there was nothing to be concerned about and nothing they could do for my complaint. I was sent away from the service center without ever having my vehicle inspected by a tech. Before leaving the dealership service center parking lot, I called Toyota customer service and referenced my open case file. They instructed me to go back to the service center and elevate my concerns to a manager. I did that though Travis M. M listened to my claims, and sent the vehicle back for a look with the mechanics. The filled my vehicle from it's sitting tank to "F", but did not note on the final report what the fuel reading inside of the tank was at that point. The report reads "Fuel Capacity and Range Values are Normal for Like Toyota Vehicle - No Adjustments to Fuel Range/Capacity Calculations - Operating as Designed". I most recently had the vehicle serviced to scheduled maintenance on 6/16. I noted my concerns over the fueling issue to rep Brad T, and asked that the issue be looked at during the service appointment. Due to the pandemic, I opted for pickup/dropoff service and had the report handed to me along with the keys after service. The report contains no mention of inspecting for any fueling issue, or me noting an issue. I received communication from Toyota acknowledging the issue on via mail on 6/15. The document mentions replacing the fuel tank and fuel sender gauges of afflicted vehicles "once the condition is verified" and parts are available. I called the dealership service center back on 6/29 and spoke to Chip G. I noted that I wanted to make an appointment to have the vehicle looked at again for the fueling issue. He noted over the phone that Toyota has acknowledged a fueling issue with the RAV4 Hybrids, and would be reaching out to schedule a remedy once parts were available. I noted that I wanted to have my vehicle diagnosed first to determine if I had the issue. He noted that this was not necessary, that my vehicle's fueling system would be replaced if I brought it in for service and dismissed my request for service. In summary, Toyota and *** Toyota ignored my issues, dismissed my attempts for resolution and are now dismissive of my attempts for further investigation of the issue. They have declined to investigate the issue at the service center 3 separate times (11/8, 6/16, 6/29), all for an issue that has now been formally acknowledged as widespread by Toyota Corporate.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group Issue with sales, followed by customer service, and unable to make any contact now with customer relations

Issue with sales, followed by customer service, and unable to make any contact now with customer relations. Went to dealership in mid-January, and purchased a 2021 Silverado 1500 LT. I traded in a 2020 Silverado LTZ on it, and I had talked with Creek G a salesman at the dealership before making a roughly 6 hour trip to buy the truck. I sent photos, and we discussed all the details on my 2020 truck and I was given a trade-in quote that I was told was a bottom end quote, and most usually the amount will go up once the dealership looked the vehicle over, and made sure that there wasn't any damage or issues that couldn't be seen so as to protect them from offering too much for the vehicle before seeing it. I also discussed specifics about discounts and this and that and had a solid idea based on the conversation where we would be price was when I got there. The price was close to what I had in mind, so I made the trip. I made a VIP appointment which allowed me a bit of a discount and I was right on time for the appointment. When I arrived Creek was busy with another customer so I was passed *** to Kingston. My initial trade in quote I was given from Kingston was roughly $7500 less than what Creek had already told me was the low end amount. I had made an itemized list of what had been talked about already so I got it out and showed it to Kingston. I was told there was a $2300 list of dealer installed options that nobody had mentioned to me before now, and that weren't listed online. Once all was said and down they offered $500 over what I had initially been quoted for my trade-in before making the trip, and I had decided to stomach the $2300 since it seemed to be stuff I might've done in my own after purchasing. This made the amount I would owe them between the two roughly $5000. I was told they wouldn't do that, but I stood firm and having signed the paper showing I'd pay $5000 we shook hands and agreed. At this time I was told I couldn't finance less than $6000, which wasn't a huge deal because I could pay the difference outright, but since I wasn't financing I would be losing a $1000 incentive and that would make the price $6000 anyway. So I essentially was told that the deal we shook hands on and had agreed to wasn't possible to make. I wanted the truck and even though I was very upset I bought it because I had made that long trip to get it. In hindsight I shouldn't have even bought it, but here we were. I was contacted in the next few days by customer relations manager Tiffany P, and we discussed the issue, and she asked how they could make it right. I wasn't wanting anything out of the deal initially I was just informing her about the whole experience, but I said it would just be nice to have been able to get the deal that I had shaken hands on with them, and not paid that extra $1000. I was told by Tiffany she would talk with her boss and that they most usually wanted to make it right by the customer and she would call me back within a couple of days. The initial email contact was made on 1/28 around 3:45pm. I responded 1/29 at 6:31pm. Tiffany responded on 2/2 at 2:41pm via email and Creek called me almost immediately trying to discuss the issue. His main concern was that I would leave a bad review, and I was told that if any part of my review was bad it would affect his pay, so I told him I would leave positive review for him because none of the issue was his faults.I had a phone conversation with Tiffany almost immediately following that. She mentioned leaving a review during our conversation also. I assumed my issue was being addressed so I left the review. The call was on a Tuesday, and she had said she would be contacting me back by Friday afternoon. The date would have been 2/5. I have had no contact with Tiffany since 2/5. I sent follow up emails on 2/16, 2/23, 3/7, 3/19,3/28, 4/5, and 4/14. I have also made numerous phone call attempts and left messages for her to return my call. I even spoke with Creek once, and he said he would have her call me, but this hasn't happened.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group The buyers agreement has not been upheld and the company has been treacherous to work with

The buyers agreement has not been upheld and the company has been treacherous to work with. This was a horrible buying experience. My husband and I were promised and I wrote down on my contract on 1/4 that I wanted the headlights on the vehicle restored and the interior cleaned and I was verbally promised that it would be done when those cleaning people returned to the dealership. When I tried to write it as an addition on the agreement I was told by the salesman, Denard, that it was unnecessary but I wrote it anyway. After multiple calls we were able to get the interior cleaned but they didn't do a thorough job at all. There are still many stains that were present before we bought the car, that we were assured would be taken care of with a fabric dye. After waiting to speak with the finance specialist for over an hour while in the car buying process, there were many discrepancies in the numbers on the buyers agreement. After another hour with Ms K Gibson, the finance specialist, we were able to come to an agreement on the price but the numbers that we agreed to that day were different from the numbers when I was asked to sign a second agreement. After receiving multiple calls while at work, I felt pressured to sign the agreement a second time, not realizing that it was not the same as the original agreement. In the buyers agreement there was an obligatory $391 fee for 7 oil changes so we went back for an oil change. After receiving an oil change on March 1 at ***, we were notified by the service department of the dealership about a lower ball joint that needed to be serviced. However, they failed to let us know that the oil pressure reading was 0. After driving the vehicle away from the dealership and realizing this, I became irate and hysterical. I called back to the dealership to identify the cause of low oil pressure after receiving an oil change. After speaking with Noelle I was even more frustrated because she said there was nothing the could do that evening to tell me more about the issue. I repeatedly asked if there were any mechanics who could give me any insight about the issue because I was about 30 miles away from my home and unsure if the vehicle was safe to drive. I was very unimpressed with this being that I noticed the oil pressure reading 0 after the oil change (and only 2 months after purchasing the vehicle). After being frustrated with Noelle, I asked to speak with her boss, Jimmy Soto. He was very snobbish, rude, and insincere to the issue as well, in my opinion. However, he was able to tell me that they ran the code for the check engine light before the vehicle was serviced and that there was an issue with the oil pressure prior to the oil change. I kept being told that the car was used with high mileage and I should expect issues, basically. The next morning I came up to the dealership for a resolution and they did check the oil for me to confirm that there was oil in the vehicle at the appropriate level. Noelle checked the oil herself so I was unsure of why she couldn't do it the day before. These issues are only to compliment the biggest issue which is the taxes and tags that was supposed to be covered in the buyers agreement. After driving around with the same 30 day tags for over 2 months, we decided to reach out to the license plate agency. Upon speaking with them we were told that the car was still registered with the previous owner and that there was no request in for our plates to even be on the way. This we found to be fraudulent on behalf of the dealership after several calls that we made to them, after the tags did not come. in the mail after the first 30 days. We paid for registration and taxes within the loan that we financed but never received them. We were assured that there was a delay due to COVID and the police aren't giving tickets on this issue so we shouldn't be concerned. This dealership is so unprofessional and reckless that it is sickening to me. Not to mention, that I am pregnant and they have only brought me stress with every encounter that I have had with them.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group I came to an agreement on a vehicle and was told everything would be handled the next day

I came to an agreement on a vehicle and was told everything would be handled the next day. Two days later, the vehicle was sold to someone else. I came to purchase a vehicle and already had my financing through my bank. I let Brady S know exactly what I wanted and I asked if something could be worked out. The answer was yes. He was very friendly and he located what I was looking for and when it came to the numbers, he asked a gentleman in finance to come and speak with me. I let him know I did not want to go over $35000 but with fees, the vehicle was still a little over 2k above the amount I wanted to pay. The finance gentleman, I forget his name, first asked if I could slit the difference and I said, "no". He then told me that we would do it for the $35000 out the door price. He asked me if they had my business and asked me to sign, I did. Five minutes later, he came and told me he could not sell it at the price I signed for because he would not make a profit. Reluctantly, I said yes. I thought to myself, it was not that big of a deal. They knew that I was donating my vehicle to my brother, who was a recently retired Army Captain, and was looking to make this a hassle free experience. Easy breezy. This was not the case. I let them know that I had to pick up my brother from the airport and only had so much time and they assured me that I would be leaving with plenty of time to spare. Thirty minutes after they told me it would only take 30 mins top, the finance guy came to me and said that he did not know it was going to take so long and that the finance department was backed up. This is understandable and it happens but the timing made me later than I intended. Again, not that big of a deal. He said that I could go ahead and pay what was over the XXXXX that I was already financed from my bank and that he would take care of the rest and give me a call in the morning. I paid the money that I owed, $1081.35, I believe that was the amount and I left to pick up my brother. The next day, I enjoyed some time with my brother and got everything in order that we needed to in order to transfer my car in his name. I waited on a call but it never came. I figured to myself, again, that this was not a big deal especially because the gentleman from the day before said they were backed up. I called them the next day and was told, "I will be honest with you, the vehicle we promised you was sold". I was told they were working on getting me another one and they would be in constant contact. I did not get any info for another day. I then went up to the dealership and talked to a manager. He listened to what I had to say but I did not get the impression that he cared because he kept answering my questions before I was finished with my thought. I though to myself, that is just how some people are and it wasn't a big deal. Until today, 15Oct20. I was reached out to today and was told there was a vehicle found and they had to pick it up in TN and would be back by 8:40 pm. I inquired if he was driving it back and he said yes. My preference was to have a new care that had almost no miles on it. I know that new cares can have upwards of a certain amount of miles, because they need to be driven from another location but I have never purchased or have the desire to purchase a new car over 20-30 miles. It is not a new car, to me, if it is driven a few hundred miles by someone else. Again, my preference. I went up to the dealer ship today, 1 week and 1 day since I started the process and met with the same manager as before because he said that he was in charge because everyone else had Covid-19, I hope they all recover completely. When I was talking to him, in my opinion, he got very defensive. Defensive to the point that he asked me, "What is it you want? Do you want a refund, different car or the same car. This took me back because, as a customer, I would need to know my options. What I want is the car that was agreed on and to feel that the person I am talking to is really understanding and not trying to placate. I would like to speak with someone who will help me.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group took car in repeatedly for repair of engine issues while under warranty

took car in repeatedly for repair of engine issues while under warranty. never resolved. now requires total engine repair outside of warranty. Own a 2012 Volvo S60 T5 which was purchased pre-owned from Stadel Volvo in *** VIN: YV1622FSXCXXXXXXX. WARRANTY: 100,000 miles. Took vehicle in to Stadel Volvo dealership for all routine maintenance up until 2017, at which point I moved to *** SC. From then on, I dealt primarily with Hendrick Volvo in Charleston. Car was noted to consume excessive oil, as evidenced by low oil levels requiring me to replace upwards of 2-3 quarts per month under mild commuting. The car was under warranty, so I took the it in and asked for the issue to be corrected. I was told not to worry about the issue and that "the oil burning is common with the 2012 S60s." Hendrick Volvo simply told me to keep an eye on the oil consumption and only to let them know if it got worse. Between 2017 and 2019, I took the car in repeatedly, insisting that there was something wrong and that the excessive oil consumption was a problem. I made it very clear that I was not satisfied with the car requiring constant oil replacement, and because the car was still under warranty, I implored that the issue be properly fixed so that it did not turn into a bigger problem. Again, my concerns were only met with skepticism, and Hendrick Volvo still insisted that the car was functioning properly their only concession was that, because I took the car in to my local mechanic (NTB on Dorchester Road, North Charleston) one time for a routine oil change, the mechanics at NTB must have done something wrong to the vehicle (even though Hendrick Volvo simultaneously assured me that the oil burning wasn't an issue at all... but IF there was an issue, it was either due to a lack of vigilance on my part or incompetence of the mechanics at NTB). Following this exchange, I again left the vehicle at Hendrick Volvo, at which time they finally agreed to investigate the issue. Later, upon returning to Hendrick Volvo to pick up my vehicle, I was told by the service team that there were no problems with the car, and that they completed an oil change on the vehicle. I was AGAIN sent home under the instruction to call them back if the car started burning through excess oil, and that they would be happy to fix it. Upon arriving home, I checked the oil level and found that the oil had been grossly overfilled well past the max level. I also contacted my mechanics at NTB, and they informed me that Hendrick Volvo had called them to inquire about the oil change they performed, while also admitting to my mechanics at NTB that my Volvo was in need of an expensive fix that they were hoping to avoid doing. Over the next couple of months, the vehicle seemed to maintain an acceptable oil level for the first time in years, during which time, unfortunately, my warranty on the vehicle ran out. Then, approximately 6 months after my last service from Hendrick Volvo, the engine issues came back, and I was back to replacing oil in the vehicle constantly. I made Hendrick aware of the issue again in late 2020, when I took the car in to get service for multiple safety recalls. Nothing was done regarding the engine, and I was told to "keep an eye on it," per Evan Fabian of the service team. Further, I asked if they had put sealant into the vehicle to temporize the issue and they laughed, insisting that they "don't even keep that stuff in the shop." At this point, I had been checking the oil every day for well over a year and keeping the oil at an acceptable level. Then, in December, I started the vehicle and noticed a strange noise coming from the engine, and the check engine light was on. I immediately checked the oil and found that it was completely dry, despite having adequate oil the day before. Again, took the car in to get a diagnosis and to fix another safety recall. The engine now needs a $3,500+ repair. Received a loaner car with an empty gas tank and soiled interior. Evan Fabian of service team indignantly told me to make sure it's clean when I bring it back.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group I was sold a car with a documented defective sensor, paid 600$for a shop repair fee but the issue is not fixed and contact has been cut off

I was sold a car with a documented defective sensor, paid 600$for a shop repair fee but the issue is not fixed and contact has been cut off. I purchased a vehicle on May 15 from Terry Labonte in *** (***, ***). Before I drove off the lot at approximately 9pm, I saw a tire sensor light engaged on the dashboard. At that moment I informed sales manager Robert D of the issue, who came out and confirmed the sensor was on. He told me that they could not inspect it because the shop was closed. I told him I could put air in it myself but asked if that doesn't resolve the issue if they would then. He promised me yes, saying, "We will do whatever to get it right.", which I have a witness to confirm this statement. Attached to the final bill on my purchase was a $600 repair shop fee, which was explained to me by my salesman Evan N as the average cost for repairs made to all their vehicles to ensure everything is working correctly and inspected up to standards before being sold on the lot. Unfortunately the sensor has persisted and the matter wasn't resolved with air. While I was actively in the dealership 2 of the 3 people I interacted with, including Robert D and another employee named Scott, both verbally voiced concerns to me about if my vehicle had finished all their company standard inspections. I contacted my salesman Evan N the following Monday on May 18 to inform him that the issue persisted. They initially offered to look at it but that would've required me to make the 3-3.5 hour drive (one way) to the dealership, which their service hour limitations also required me to take off work to do so. I have narcolepsy and making long drives like that requires me to have another person in the vehicle with me. I inquired via text message with Evan if there were other options, such as taking it to a closer dealership or allowing me to take it to a personal mechanic. I stopped receiving communications from Evan by Tuesday May 19 without answering my requests. After 9 days of no response, I emailed GM AC H on May 28 - which he has yet to respond to even to this day (June 13). Then on May 29 I emailed 2 other sale managers that were listed on their website - Alex M and Robert S. Both those managers have never responded to those emails to this day. After 7 more days of no responses, I called the dealership on the evening of June 5th and spoke with Robert D, who was the manager that made the promise of ensuring the sensor would be fixed. He agreed to pick up the vehicle, give a loaner while they fixed it, and return the vehicle. On Monday June 8 they picked up my vehicle. They returned it on Friday June 12 however the sensor was still engaged and had not been fixed. The copy of the initial inspection report, that I requested to prove it was done before being sold to me after hearing Robert voice concerns about it not being performed fully, was signed and dated for June 11 - 27 days after my purchase date. I called the dealership and I was then informed by service manager Terry that they "did all they could" but will not fix the sensor moving forward. I attempted to contact Robert D and left messages to be called back 3 separate times that evening but he never returned them. On Saturday June 13, I attempted to contact him and any manager 3 separate more times but was hung up on two of them and promised to be called back but never was. Robert finally contacted me at 1pm, irate and claimed the issue is fixed, even though the sensor is still engaged? He became hostile after I mentioned I was filing a complaint with the Complaintsboard.com, then proceeded to tell me they will no longer answer my phone calls and block my number. He hung up on me and instructed his employees to seize all communications with me - as a voicemail left by Evan N confirms. Now, despite paying a $600 shop repair fee on my final bill, my vehicle has not been fixed as was promised and I have no way to contact them because they keep hanging up or not returning my calls.

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group I initially took my car to HENDRICKS BMW OF NORTHLAKE 07/09 for a key replacement that's when they started MESSING MY CAR UP & NOW IT

I initially took my car to HENDRICKS BMW OF NORTHLAKE 07/09 for a key replacement that's when they started MESSING MY CAR UP & NOW IT DOESNT RUN I initially took my car to HENDRICK BMW OF NORTHLAKE on 07/09 for a key replacement Which cost me around $350-$450 (I STILL HAVE MY RECEIPTS) When HENDRICK BMW OF NORTHLAKE called me on 07/10 to let me know that my vehicle had been programmed to my car successfully they also preceded to inform me that they had run a complete diagnostic of my car and the machine was reading codes for a battery and an alternator and that the mechanic thought I should have it replaced immediately. (MY CAR HAD NO DASH LIGHTS NOR CHECK ENGINE LIGHT ON BEFORE I TOOK IT THERE TO BE SERVICED) but I thought ok their the "MASTER MECHANICS" (so I thought) & that's what they told me,so yes I gave permission to have those parts serviced the battery was about $450 and the alternator cost me $1200 (& ALL PARTS DO HAVE WARRANTIES)so After my car was so called "fixed" I went To pick it up on 07/10 IMMEDIATELY after getting in my car at the dealership I noticed my "service engine soon" light On which WAS NOT on before! So I said to James(Who's I guess my service advisor) Why is my check engine light on?! He then proceeded to say just give it some time and it should go off.well it NEVER DID in fact it started flashing a yellow & sometimes red caution symbol about 2 days later and ultimately the car shutoff on side of the road on myself,my husband,& my child which was very scary and inconvenient. It was also flashing a Low tire pressure signal(which was NOT ON THE DASH EITHER) I kept having to jump my car off Bcus the battery and alternator they put in my car WERENT pushing enough volts to run my car correctly. So I contacted Bmw on 07/23 notifying them of this issue I was told to bring the car back so I did on 07/28 I was told my car would be fixed By JAMES(my service advisor) and DAVID(the services manager) and That it would be ready and I could get it by the end of the day! When I was contacted again it was by JAMES(the service advisor) telling me they found the problem to my car dying out,After running ANOTHER diagnostics test their "MASTER MECHANICS" after doing a COMPLETE diagnostic not even TWO WEEKS AGO just now all of a sudden notices my car is showing/throwing codes for a WATER PUMP, A THERMOSTAT, & ALSO NOW THERE'S A GROUND WIRE THAT'S NOT HOOKED UP ITS JUST HANGING LOOSE SOMEHOW & that's the reason the car isn't keeping power to be able to drive and to put it (The ground wire) back so that my car would run correctly that would cost me $700 to connect & that it was URGENT for me to get these things repaired. I DIDNT TRUST THIS BECAUSE OF ALL THE MONEY I SPENT AND PAID THEM FOR MY KEY AND THEY GO AND DO MY CAR LIKE THAT JUST TO HAVE CONTINUOUS BUSINESS SO ONCE I SPOKE TO ANOTHER MECHANIC AND GOT A SECOND OPINION THAT ALSO AGREED THAT THIS ALL WAS ABSOLUTELY INTENTIONAL DAMAGE THAT WAS DONE TO MY VEHICLE JUST PURE NEGATIVE NEGLIGENCE AND TERRIBLE CUSTOMER SERVICE. So I contacted JAMES(the service advisor) and told him NO DO NOT PROCEED WITH THE REPAIRS BECAUSE I FEEL AS THOUGH IM BEING ROBBED AND ALL IM GETTING IS MORE AND MORE ISSUES WITH MY CAR INSTEAD OF MY CAR BEING HONESTLY FIXED. Once they knew I would no longer be having my vehicle serviced there & that I would be soughting out an attorney for a lawsuit they then said Ok they'll fix it.I was contacted AGAIN BY JAMES(the service advisor) saying my car was ready but since it was after hours I'd have to come get it in the morning to which I said NO,BECAUSE I WAS TOLD I WOULD HAVE MY VEHICLE BACK BY CLOSING so after arguing that fact I was told someone would be there to give me my car. Once I got in my car I IMMEDIATELY NOTICED THAT MY CAR WAS SHOWING A THERMOSTAT SIGN AND RUNNING VERY,VERY HOT WITHIN A HALF MILE OF DRIVING,IT ALSO STILL SHUTS OFF WHILE DRIVING & ACTS AS IF IT DOESNT WANT TO PULL AND ITS MAKING SOME SCRUBBING NOISE,ALL OF THESE MECHANICAL ISSUES ARE BECAUSE OF HENDRICK BMW OF NORTHLAKE MY CAR WAS PERFECT WHEN I BOUGHT IT & I HAVE MY CARFAX TO PROVE IT

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hendrick Automotive Group has left an official reply on this complaint.

Hendrick Automotive Group Sales person and management required and accepted a deposit for a SPECIFIC vehicle that was "in transit" in order to claim ownership upon

Sales person and management required and accepted a deposit for a SPECIFIC vehicle that was "in transit" in order to claim ownership upon delivery. I visited https:***summary to build my desired vehicle. I was interested in purchasing a 2021 Chevrolet Silverado 1500 Custom Trail Boss (Black Exterior) The summary page based off my desired specs displayed a NET PRICE of $42,540.00, which then directed me to locate a dealer near me. I then received an email that Hendricks *** on 2/11 had that exact vehicle "In Transit" Stock# ***, *** MSRP $46,799 minus $4,250 consumer cash. Selling Price $42,540.00. I inquired about this exact vehicle online using the "customize your deal" option. Under Customize payments, it prompted 2 options $1,000. off for incremental consumer cash & $1,500. off GM employee appreciation. I submitted my asking price of $42,540 minus $2,500 & $5,000 down TOTAL FINANCE out the door $35,040.00. A few minutes Later I received an email and a phone call from Katrina I congratulating me for a special VIP offer of $500 off a purchase of a new vehicle if I booked an appointment TODAY, I accepted and was directed to a sales associate Daren. I explained to Daren I wanted to do as much as I could over the phone as the vehicle was going to be a gift for my husband, Daren met with finance, called me back to discuss my submitted asking price and what they were willing to offer. Daren counter offered minus the GM appreciation discount and said TOTAL OUT THE DOOR would be $37,779.00 (includes 5k down )I agreed and said I was sending my husband in right away. My husband arrives 2/11https://charlotte.ebindr.com/ebindr/images/icons16x/redact-multi.png at 3pm EST and thinking we were purchasing the vehicle discussed. He was told that the vehicle was in transit and they were unable to process the financing on the vehicle because it was in transit and didn't have the invoice, we were told to put down a deposit to hold the vehicle and claim the sale. We placed $1,000.00 deposit for VIN#*** and were told we would get called the next day for ETA, they were unable to see the ETA until the vehicle was claimed. I called every other day for details and left vmails for a call back to better educate me on the process and timeline. No one called me back. I noticed on Hendricks *** the same exact stock # and VIN showed on their website listing as "in transit" I called that dealership and they had explained that vehicle that I had put a deposit on was already purchased and is in transit to ***. Hendricks of *** lacks integrity, required me to place a deposit on a vehicle that was already sold to another location. Everytime I called to inquire about the ETA I was given the run around, saying they were looking into it. On 2/20 Chris told me he could not find that VIN#. No one would call me to explain. I had to hear from Hendrick *** that the specific vehicle I put a deposit on, was in transit to their location for a different buyer. On 2/20 I called and spoke with Nate the manager that was assisting Daren on 2/11, he proceeded to explain how he was trying to find me a vehicle that matched my criteria. Why in the world would he require a deposit in the first place if what he was offering me was not available? Nate proceeded to explain he was trying to make a "deal" to exchange vehicles with a dealership 2hrs away, that was getting a 2021 custom Trail Boss. I assumed said location was ***. I called Hendricks *** and spoke with Jacob VIN#*** is listed for $42,540. this vehicle is not held for another buyer and I could come and purchase it...but of course they will not honor the selling price of $42,540 on the website. Jacob states that once they receive the stock vehicle they will add on accessories (bed liner, step rails, window tint, nitro in tires, door jam guards) and increase the selling price to $46,424.000.Why would they add accessories on a vehicle they have listed at a certain price and I am willing to purchase at that selling price?

Read full review of Hendrick Automotive Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Hendrick Automotive Group

Screenshot Hendrick Automotive Group
Hendrick Automotive Group is one of the largest privately-owned automotive companies in the United States. Established in 1976 in Charlotte, North Carolina, the company has expanded to include more than 100 dealerships across the country, representing over 30 brands.

With a commitment to customer service excellence, Hendrick Automotive Group has continuously grown, been recognized as one of the best places to work, and has been named one of the largest automobile retailers in America by Automotive News for multiple years.

In addition to its automotive retail operations, the company also brings innovative technology to its customers, including its Hendrick Automotive Group App, which provides a convenient and user-friendly way to browse inventory, receive notifications about special deals, and schedule service appointments.

At Hendrick Automotive Group, community involvement and philanthropy are also at the core of the company's mission. Since its inception, the company has been actively engaged in supporting non-profits in the areas where it operates, including organizations that focus on health, education, and environment.

In a nutshell, Hendrick Automotive Group is a trusted, reliable, and thriving automotive company that is dedicated to delivering remarkable experiences to each and every customer. With a strong commitment to innovation, customer service, and giving back to the communities it serves, the company is setting new standards in the auto industry.

Overview of Hendrick Automotive Group complaint handling

Hendrick Automotive Group reviews first appeared on Complaints Board on Feb 2, 2023. The latest review Service department was posted on Nov 21, 2023. The latest complaint Multiple trips to service center with no resolution I recently bought a 2017 Jeep Compass from Toyota Rick Hendrick in Fayetteville North was resolved on Mar 05, 2023. Hendrick Automotive Group has an average consumer rating of 4 stars from 32 reviews. Hendrick Automotive Group has resolved 16 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hendrick Automotive Group contacts

  2. Hendrick Automotive Group phone numbers
    +1 (704) 568-5550
    +1 (704) 568-5550
    Click up if you have successfully reached Hendrick Automotive Group by calling +1 (704) 568-5550 phone number 0 0 users reported that they have successfully reached Hendrick Automotive Group by calling +1 (704) 568-5550 phone number Click down if you have unsuccessfully reached Hendrick Automotive Group by calling +1 (704) 568-5550 phone number 0 0 users reported that they have UNsuccessfully reached Hendrick Automotive Group by calling +1 (704) 568-5550 phone number
    +1 (704) 379-8300
    +1 (704) 379-8300
    Click up if you have successfully reached Hendrick Automotive Group by calling +1 (704) 379-8300 phone number 0 0 users reported that they have successfully reached Hendrick Automotive Group by calling +1 (704) 379-8300 phone number Click down if you have unsuccessfully reached Hendrick Automotive Group by calling +1 (704) 379-8300 phone number 0 0 users reported that they have UNsuccessfully reached Hendrick Automotive Group by calling +1 (704) 379-8300 phone number
    Technician
    +1 (980) 242-5687
    +1 (980) 242-5687
    Click up if you have successfully reached Hendrick Automotive Group by calling +1 (980) 242-5687 phone number 0 0 users reported that they have successfully reached Hendrick Automotive Group by calling +1 (980) 242-5687 phone number Click down if you have unsuccessfully reached Hendrick Automotive Group by calling +1 (980) 242-5687 phone number 0 0 users reported that they have UNsuccessfully reached Hendrick Automotive Group by calling +1 (980) 242-5687 phone number
    Service Manager
    +1 (704) 532-4868
    +1 (704) 532-4868
    Click up if you have successfully reached Hendrick Automotive Group by calling +1 (704) 532-4868 phone number 0 0 users reported that they have successfully reached Hendrick Automotive Group by calling +1 (704) 532-4868 phone number Click down if you have unsuccessfully reached Hendrick Automotive Group by calling +1 (704) 532-4868 phone number 0 0 users reported that they have UNsuccessfully reached Hendrick Automotive Group by calling +1 (704) 532-4868 phone number
    Service Consultant
    +1 (704) 532-4860
    +1 (704) 532-4860
    Click up if you have successfully reached Hendrick Automotive Group by calling +1 (704) 532-4860 phone number 0 0 users reported that they have successfully reached Hendrick Automotive Group by calling +1 (704) 532-4860 phone number Click down if you have unsuccessfully reached Hendrick Automotive Group by calling +1 (704) 532-4860 phone number 0 0 users reported that they have UNsuccessfully reached Hendrick Automotive Group by calling +1 (704) 532-4860 phone number
    Service Consultant
    More phone numbers
  3. Hendrick Automotive Group address
    6000 Monroe Rd, Charlotte, North Carolina, 28212-6119, United States
  4. Hendrick Automotive Group social media
Hendrick Automotive Group Category
Hendrick Automotive Group is related to the Car Dealers category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.