Due to financial hardships I got behind on my vehicle lease with navy federal. I made arrangements with them, set up an allotment to pay the lease directly. All was fine for about a month and two days before they were going to get thier payment, the repo guy shows up. Now, ok that was my first issue, now I contacted them the day after to arrange for payment to bring the accound current and recover the vehicle. The navy federal employee then tells me that they will not give me the vehicle back since they no longer do leaases anymore. Now, state law in michigan requires them to give me fifteen days to recover my vehicle. I am contacting an attorney and will do what I can to get my truck back.
The complaint has been investigated and resolved to the customer’s satisfaction.