The complaint has been investigated and
resolved to the customer's satisfactionResolved Navy Federal Credit Union — Poor customer service
resolved to the customer's satisfaction
I have been a member of navy federal credit union for over 18 years. For these years I have noticed that their customer service is very poor. If it was not for the us military nfcu would not be here. I have a list of these abusive customer service people like kevin in the credit card department, kamy at ext 20906, holly, kelly in customer service department. John marshall, and so on. There are too many people that are at the credit union that are rude with their customers. I had a problem with a gift card and I could not use it at a gas pump. Well here I call nfcu knowing I was going to get a rude rep on the phone because that all that nfcu has working there. They get these telemarketers off the street and these people are not properly trained in my opinion. Anyway I call customer service. They get me to credit card services. Well I get some smart ### on the phone who thinks he knows more than me. Well he refuses to give me his name or refuses to get me his manager. This little sob tells me if I don't like the gift card not working too bad, get over it. I told him no. Get me your manager. He said no I will hang up on you. I advised him if he hangs up on me, he will be fired. He said no he wont because nfcu won't fire any employee who hangs up on their customers. This is the reason why these people act the way they do. I then demanded to be switched to a different person, or a manager. He said no. Then I called him nothing but a stupid telemarkerter. He really got offended by that. Well this guy calls his buddy pal in the security office instead of transfering me to his manager, because he knew I would file a report against him if I did speake to his manager. So here this gay / homosexual guy name ed in the fc dept puts a note on my account and says that customer is blocked from phone access. They can't block me from calling. I am a member and customer. They are all looking at getting themselves in real big trouble. If it wasn't for us members and stupid customers as we are known as none of these stupid people who work there would have any jobs. They should thank all of their customers for being customers. Because of these 2 homo's I am now sick and have been sick with the flu since that afternoon. Also nfcu employees are not allowed to go into any of these chat rooms and talk bad about their customer/members. Well they are breaking the company policy and that is grounds for termination. Nfcu is looking for a class action lawsuit, and a personal lawsuit againts these people who are rude with all of their customers. Nfcu will fold up because of their rude customer service. This isn't the first time nfcu customer service has been rude with me or anyone else. If it was only me, then tell me why people that I don't even know or even met in my life, they have the same complaints. This will be looked into and it will be delt with. If any of those people think they can get away with being rude with their customers, then they are barking up the wrong tree. Navy federal credit union thinks they are better than anyone else. They are not. Because of these ###s I have switched all my banking to a different place where I get treated like a person and where people don't hang up on their value customers.