Navy Federal Credit Union [NFCU] review: Incompetent employees

My husband has belonged to NFCU for over 40 years. I am his spouse for 59 years and we have a joint account. I have had several experience in 2023 having problems with errors they have made. I still don't know if they have corrected their screw up when I sent them a check in the amount of $180,000. to open a money market account for my husband. Did they do that no they

put it my money market account. It took days and many hours and I still don't know if it was corrected. Now tonight when I attempted to find out on the telephone what was the amount he should receive for his military pension.

I couldn't get it to find out. I did find out several days ago but didn't record and at that time there was no problem. Tonight they asked for my telephone password. I have that number read it and I was told there was no record for it. Finally, I said, AGENT PLEASE, and someone did answer. It was a long time ago since I ever was asked for it or used it. The woman to whom I spoke told me she couldn't give it to me and I understand why. We have over one million dollars in our joint account and I am not happy. Perhaps it is best to find another bank and warn all our military friends about USAA. Janice White