National Floors Directhorrible customer service

K Feb 07, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

My father had National Floors Direct come out to his house to get an estimate on redoing the kitchen floor, 3 bedrooms, a hallway, two staircases, the front hall, living room and dining room. The sales rep came and she was very nice (of course she had to be to push the sale) she approved the colors and wrote them down. She even played we'll give you a veterans / first responders discount, we take good care of our veterans, if you have any issues call me... Well he did have an issue, a very big issue.. left her a voicemail right away and no return call!!!

They installed the wrong color rugs!!!

He called and no one returned his call. We had to call again and again.
In the beginning we were told, since it was such a big job that it would take 3-4 days for the entire house. Which is fine, you want the work done right!
They came out and did the kitchen floor in one day with no issues.
Next day, two guys come out to install all the rugs. They do the entire house in 8hrs. However, they put the upstairs rug color downstairs and vice versa!!!

The entire house was done in 2 days it was a complete rush job, no wonder they screwed up!
There was furniture everywhere, both staircases were blocked off, the upstairs bathroom was filled with furniture (they didn't even ask if this was ok.. seeing as the downstairs bathroom was unavailable because it's being done over)
There was no place to go in the house, they were set on ripping through the house in 1 day instead of the 3-4 we were told.
They even managed to knock a brand new fire alarm off the ceiling and furniture was put back in the wrong places (yes, he paid for the furniture being moved too)
When we finally got ahold of someone at National Floors Direct to tell them the rugs went in the wrong places, the customer service manager Cliff was so incredibly rude!!
Stating its not our fault the rugs were put down wrong!! We had a contract stating what color rugs went where.
My father even said he'd just keep the upstairs rug, but they still refuse to fix the issue downstairs.
He tried explaining it to the men who did the work, but they couldn't help.

You hire someone for a job, sign a contract with a company and sales rep that brags about customer service and treating first responders and Veterans well.. you'd think the contactors they
hire could follow a simple contract / plan layout
and put things in the correct places and be able to communicate clearly with the customer.. that was not the case with #NationalFloorsDirect.. #PoorCustomerService #NationalFloors the worst customer service rep I have ever spoke to in my entire life... everything I said he'd talk over me stating it's not our fault! National Floors Direct


  • Jo
    Jones47 Sep 19, 2020
    This comment was posted by
    a verified customer
    Verified customer

    How can we start a class action

    0 Votes

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