On March 21, 2022 my wife ordered carpeting for our home. A rep from NFD came out, took measurements, and showed several samples. My wife picked out a good quality carpet she knew we would like and signed a contract for $2432.00. The installation was to be done on March 29, 2022.
When the installers arrived, the brought in a sample of the carpet prior to installation to confirm that this is what was was ordered. The sample turned out to be a piece of very cheap, loose knit carpeting, and not even the same color. It was garbage and we told the installers it wasn't being put down because this is not what was ordered. The installers even showed me the loose roll of carpeting, not packaged in any way, no barcodes, no labels or markings of any kind. We made attempts to resolve the matter with at least 3 different, very rude and uncaring customer service reps. They all said we will now forfeit our $732 deposit for not allowing the installation. This is when we realized we'd been had. Within the next couple of days we were referred to a local installer. After I started to explain what happened to us, he immediately said "Let me guess, National Floors Direct?" I looked at my wife and said did you hear what he just said? He then said "They do it all the time, they use many tactics including bait and switch which is what it sounds like happened to you". After the positive referral, and reading reviews about the new local company we went with them. This new company explained to us that NFD actually over inflated the measurements by about 300 square feet. This would have cost us probably $500 more and he said that extra material would have been used on another job, paid for by us.
NFD, has proven to be deceitful, fraudulent, breeched the contract, and continues to make harassing phone calls back to us leaving messages that this contract must go forward. They threatened to surcharge us another 30% if the installation is not allowed. They don't even know that the job has already been completed by a competent, professional local company.