The complaint has been investigated and
resolved to the customer's satisfactionResolved National Floors Direct — after sales service
resolved to the customer's satisfaction
Just a warning! Do not do business with this company! Something is shaddy about this operation. On two occassions we waited all day for them to show up and they didn't. The third time was a charm. They showed up but started the job at 5:00pm and didn't leave our house until 8:00pm. Don't expect after sale service because there isn't any. Once they have your money, you're history and they don't want to hear from you again. Don't expect a call back either because you won't get it. You have to chase them down. As for the illusive manager/owner, forget it. He doesn't have a name, doesn't have a direct phone number and they only way he can be reached is through his customer serivce reps emailing him. Sounds like the wizard of oz right?
I had an extensive amount of carpeting installed by this organization and spent some considerable cash. I expect a return call when I have an issue. That's what good businesses do. It's all about customer service and choices. With service like that, you can expect to see nfd filing for bankruptcy real soon.
Think and then think again about spending money with this company. If their price sounds too good to be true... There's a reason.