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MyHeritage

MyHeritage review: Account 888024491

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Author of the review
8:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

You sent me an e-mail, on Friday 13th December, with tantalising information that appeared to link to my maternal grandfather.
Keen to discover more it appeared you had 31 items that might be of interest.
It's years - possibly decades - since I visited your site and opened an account in my name.
I decided to renew my membership - a Christmas present from me to me - you debited my account, but I am unable to sign in because you appear to have mixed me up with another lady with the same surname. I am Ann not Anna and I always use a capital "C" After the apostrophe in my surname.
I look forward to you untangling this mess.
Kindest regards,
Ann

Confidential Information Hidden: This section contains confidential information visible to verified MyHeritage representatives only. If you are affiliated with MyHeritage, please claim your business to access these details.

MyHeritage response
Dec 20, 2024 6:32 am EST
MyHeritage customer support contacts
Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Thank you for your feedback.

We truly understand how concerning and frustrating this situation must be for you. It’s clear that you were excited about the discoveries you might uncover regarding your maternal grandfather, only to face difficulties accessing your account due to this mix-up. We want to help resolve this as quickly as possible so you can continue your journey with MyHeritage.

Please contact us directly at vipcare@myheritage.com so that we can look into this matter further and ensure your account details are corrected. Please make sure to add a link to this review as a reference for us.

Thank you in advance.

Sincerely,
Henrik
MyHeritage Customer Care
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This complaint has been resolved automatically due to user's inactivity.

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  1. MyHeritage Contacts

  2. MyHeritage phone numbers
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    More phone numbers
  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2025
  7. View all MyHeritage contacts
MyHeritage Category
MyHeritage is ranked 31 among 36 companies in the Websites category
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