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MyHeritage – Account 888024491

Ann O'Connor of L'Isle-d'Espagnac, FR

Dec 15, 2024 8:02 am EST

Verified customer

Resolved

Replied

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You sent me an e-mail, on Friday 13th December, with tantalising information that appeared to link to my maternal grandfather.
Keen to discover more it appeared you had 31 items that might be of interest.
It's years - possibly decades - since I visited your site and opened an account in my name.
I decided to renew my membership - a Christmas present from me to me - you debited my account, but I am unable to sign in because you appear to have mixed me up with another lady with the same surname. I am Ann not Anna and I always use a capital "C" After the apostrophe in my surname.
I look forward to you untangling this mess.
Kindest regards,
Ann

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MyHeritage response

Dec 20, 2024 6:32 am EST

MyHeritage customer support contacts

Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Thank you for your feedback.

We truly understand how concerning and frustrating this situation must be for you. It’s clear that you were excited about the discoveries you might uncover regarding your maternal grandfather, only to face difficulties accessing your account due to this mix-up. We want to help resolve this as quickly as possible so you can continue your journey with MyHeritage.

Please contact us directly at vipcare@myheritage.com so that we can look into this matter further and ensure your account details are corrected. Please make sure to add a link to this review as a reference for us.

Thank you in advance.

Sincerely,
Henrik
MyHeritage Customer Care

Resolved

This complaint has been resolved automatically due to user's inactivity.