Replied
no technical support
All text data has been lost from my family tree, put together using MyHeritage software and services. The backup files held by MyHeritage should contain this data, but does not. MyHeritage technical support has failed to address this issue repeatedly and continues to ignore my plea for a resolution as the problem sits in the architecture/management of their databases. As a Premium Plus member, I am entitled to priority technical support, but the contrary appears to be true. MyHeritage fails to honour their part of the contract by not providing the required service and failing to communicate.
Rhianna,
Your support team provided instructions that did not resolve the issue and the missing text files remained hidden. I raised this issue on 7 January 2012 and it has only been after your personal email of yesterday when you gave me a hyperlink that I have been able to restore all previously missing data without complications and I am grateful for your intervention, because for the past two weeks I was not getting anywhere with your team.
In short, my faith in the MyHeritage product has been restored and my complaint has been satisfactorily resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have checked in our ticketing system and I see your support requests were answered in within 48-72 hours. This is the highest priority we give to users.
The support team member who answered you provided you with instructions for restoring your family tree data. I also wrote you a personal reply just now.
If you have further questions, contact us and we'll be happy to help.
Replied
stay away from these guys
They hold your details as it is a family tree. For me they are holding too many details none of which I gave them. I have asked them more than once to remove the surplus details but up to now they have either refused or now they ignore my emails.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to find your complaint and will do all I can to help.
Privacy is extremely important to us and we always remove any information if you request to do so.
I would like to investigate why this hasn't happened yet. In order to do so, I must first locate your registered account.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with this with very high priority.
I'll be looking for your e-mail.
Sincerely
Rafael
MyHeritage
Sent my DNA kit in over 3 weeks ago. Still not showing as received...forget calling, never get through
I enroled and paid for a DNA test which gave me a 12 momth subscription. Have just seen an unauthorised charge to my Visa credit card for a further year. No consent for an automatic renewal was ever given by me.
Be very aware when dealing with this organization that once you provide credit card details, they have you locked in unless you have taken steps to cancel an automatic renewal about which you had no advance warning or knowledge.
G. McIntosh NZ
scams
Saying its '' Scam free'' when it is not and giving out too much personal information.
Some girl from the United Kingdom a.k.a. UK asking if she wants to hook up
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible. I received data from my DNA & none of my relatives showed up from either parent side. Customer service is non-existent! No way to speak w/humans, when I researched a #, a recording talked & ended. ON-line chat is a joke, THEY pose the questions, you cant ask. They HIDE, don't buy! I don't know if results came from one or both sides?
11-15-24
When receiving my VISA bill, I had a charge for My Heritage LT. I have not requested this.
Post Date 10/16
Trans Date 10/15
Reference Number [protected]
Description My Heritage LTD
HTTPS://WWW.MUT
Amount $ 200.34
A charge to my visa account of 118.45 ca and I had cancel my account about a month ago I only had it on day and din,t like ypour program I want my refund to myaccount immediately Please help
I have had no access to my heritage site for 24 hours and I have paid a years subscription I need access to the site 24\7 without access I can not continue researching my family tree
I was charged by this company on my credit card on 28 Dec 23. I have never visited their website or signed up for any subscriptions. My credit card company was able to resolve the dispute but this is super bizarre that a company was able to charge my credit card without any authorization.
that happend to me too today, am so confused and i will see if i can get this fixed couse this aint right
No way to contact them directly by email or phone!
Impossible to be in contact with them except with a robot that do not respond to your enquiry or a FAQ that do not correspond to my problem.
Very bad customer service and aftersales service, a bit of shame!
Funds were deducted from my account despite not completing the signup process for a "Free Trial" (some T&C's are only shown after entering payment info). Company is unresponsive when contacting them via their website.
Sent numerous messages in reply to messages you sent me but got no response to any messages but you proceed to take money from my account for a yearly fee I only signed up for the free trial you offer me but couldn't cancel ❌
Two weeks ago I canceled my free subscription. Now, for some reason that i cant understand, the cancellation was not made and $107 dollars has been charged to my card. I need to request a refund, since I had requested to cancel the service before this and u charged anyways
Boldly states generous coupon offers that don't exist. The only coupon that actually works are for DNA kits.
I followed instructions to no avail. I have done this many, many times.
I wish to take advantage of the 50% discount offer as advertised in their coupon.
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