SUBMIT A COMPLAINT

MultiChoice Africa / DSTVpayment

I have made payment for Multichoice on the 01 October 2019 with EFT and my due date for payment is 02 October, and send a proof of payment same time after making that payment. On the 04 October i receive an SMS that says did not pay and after received that SMS i send a proof of payment to this mail address: [email protected]

And the 05 October i received another SMS that i did not paid, i call customer care line and explain to the lady that was helping me, she give me this email address: [email protected] to send proof of payment to that email. i did send. but nothing happened, my service is disconnected and today i call multichoice again and explain and the call centre agent ask me to send proof i did send and call back again and the other call centre agent ask me to send it again i did send, and nothing happened and call back again and same history.

Please assist cause i have made a payment of R570.
My Johannah Mabunda
reference: [protected]

can you please ask Ludwe Sondara to check my email that they ask me to send to that email address.

So
Oct 11, 2019

Post your comment