MultiChoice Africa / DSTV
reviews and complaints

I got an offer of upgrading my 2012 decoder to explora 2 in February 2020 as a contract for 24 months.Of which I finished my contract in February 2022.i received calls from the on-air agents for me to upgrade to a new explora then I told them I'm still fine with the current one.22 March 2022 my decoder switched off around 7:45 I called the call center for assistance but they told me to go the nearest multichoice store.As I was preparing on 23 March 2022 so that my decoder can be checked I got a call from multi choice agent telling me to upgrade my decoder because its old and I won't use it anymore and they are upgrading the system.so because multchoice is always upgrading should I throw away my 2 years decoder because I'm not happy with multchoice now please help me

Good day

On the 15th March I bought a Dstv and it was installed on the 18th March.

Since the Dstv have been installed I have been having the connection problems with it. I have been calling at the Ga-Rankuwa branch for assistance and they have been giving me the run around not assisting and I even went there to give them the decoder back and they said they will send someone to assist and since then I have been waiting.

The TV shows error E162-0. I am kindly asking for your assistance in this matter.

Regards

My mom passed away on 11/11/2021, I made sure there were funds in her bank account to cover DSTV payments for the end of November and December. I then did the change of ownership and what a mission that was because they kept asking for a letter from the executor, I have told them goodness knows how many times that there is no executor. They finally accepted a signed affidavit that there was no executor and the change of ownership was done.

As this took so long I paid January’s subscription via eft from my bank account.

At the end of February they debited my account with the amount of R 1 157.16, I am on the compact plus package. The reason for this amount was because it was pro-rata (part of January and February).

They then credited the old account with the balance of the subscription ( R500 +) amount that I paid end of January from my bank account. Now they won’t return the money to me.

They want a letter from the non-existent executor in order to refund my money. What I find strange is the affidavit was fine to do the transfer because they would be getting money from me but it is not sufficient to return my money. And believe me there have been numerous emails and all they keep saying is letter from executor, there wasn't one.

I was taken and kept under false pretenses to a location I knew nothing about. I was filmed a without my conscent. Highly pregnant I was kept hostage to give answers on a show I had no knowledge I would be a part of, neither did I agree. Myself and my colleague were kept inside without our conscent all to produce a show and my health was disregarded. Reputational damage was further posed on myself a d my Organisation all for the sake of shooting this show. My constitutional right and popi act were infringed and I will be laying a legal charge against the show.

Inspite our account being fully paid to date we have suffered repeated disconnections for the past 18 months because they can not fix their billing, instead they process discounts and reversals to compensate for overcharging our account. Multichoice service is the worst! I have spoken to numerous agents across all their service channels (call centre, online self-service, whatapp) to no avail. My query has been escalated, yet no one cares to responds. Their supervisors/managers promise to investigate and revert with feedback, but they never do. Zero empathy! I pray for the day they have a competitor.

195

And 140

Is closing

There is so many programs repeating on diffent chanels

Leave 195 open

People is closing dstv and buying openview which is a once off payment

I also intent to do so

Because that is 1 of my channels that i watch

Please leave open

I am a client so so long

Fraud at dstv multichoice South Africa... Bo lekgau [protected]...billing for a product I don't have and they don't want to invistgate but billing on what I told them number of time that I don't have... I am bullied by this campany the are forcing me to pay what the have never delivered.. They are treating me like a criminal... And what is worse is that they know exactly where that product went by they keep on billing me for something that I never received... Trying to cover their doings fraud... I will take it with my lawyer if the keep on doing this... Please help I'm a single mother I can't pay for something I don't have that is very unfair... DSTV Multichoice South Africa... Fraud.. Fraud and the are covering it up

Every time I want to connect to Dstv Now, I first must complete a ReCaptcha form. Stop this please. It only agrivates the pleasure of watching DSTV now and also completely unnecessary.

Thank you

Jan Joubert

I paid an annual premium to Dstv on 2nd March 2022. However, on Saturday 12th March, I received notification from my bank that Dstv, had taken a further R1 115 from my account. DSTV help line is [protected], but that number is computerized and only deals with 6 specific queries, which are all menu driven. There is no way I can get in touch with a human to ask why an amount was taken - illegally in my opinion - from my bank account. I am also disabled, so for me to visit their head office is an ordeal. Neither their website or app, offers any other contact other than the help line shown above. I really don't know how to resolve this "theft" unless I am directed to someone in Dstv who can resolve this problem.

Jack Rutter

A dstv worker called me with +[protected] at 8:51am this morning saying that my decoder insurance has expired if i can be able to pay R21 per month for new insurance policy and i said i cant afford to pay it and she replied saying why i shouldn't be able to do so while am using the cheapest package .i told her thats not the best way to speak to a costumer she just called me Zimbabwean idiot and hang the call.

On the 29/11/2021 I phone multi choice to help me updating my banking details with the reference number: [protected] after I was advised to send my new account bank statement and no debit order was made on this new account. However again on the 26/01/2022 I resend the document for the second time with reference: [protected] and still no update for the debit order. Today I again, make a phone call and I spoke with the lady by the name of Mbali Majozi who also failed helping me with this regard and also putting me on hold for more than 30 minutes on the phone by saying he put me through to the team leader until myself dropping the call because it was useless for me to more than that time without any assistance. Lastly I am very disappointed with multi choice consultant who seems not to be professional or incompeted on their work and make fool of me. My details are as follows:

Name: Matala Shadrack

Surname: Makhoahle

Customer number: [protected]

Id number: [protected]

Contact details: [protected]

Email: [protected]@sassa.gov.za or [protected]@gmail.com

I hope you will tread this matter agent as soon as you get this mail.

Regards

Anger customer

On the 26th of February, I moved house and had an installer reconnect my Dstv Explora , extra view and extra view plus. I am currently on the DStv premium package and at the time of installation, I was on the Super Star level on the MyDstv app which meant that I needed 1 more star to move to Legend status. The app indicated that if I update my contact details and take insurance on any of my products I will earn more stars, 5 stars to be specific and that will move me to Legend status on the MyDstv app. This would mean that I am eligible for an R500 installation voucher. The whole process was discussed with the installer and he agreed to wait for the voucher once I have claimed it. The installer's total amount for the installation was R650. On Monday, February 28th I checked the app to see if my status was updated to Legend, this did not happen, as I understand it according to the app an update can take up to 72 hours to happen. On Wednesday the 2nd I sent an email requesting a change of ownership on the extra view plus decoder and also called the Dstv call center to confirm the status update of MyDstv rewards which still indicated that I was on Super Star status. I was told that this will be done within 24hours this also did not happen. I called the call center again on Thursday 3rd to confirm if the status update was done to my surprise I was told again by a different agent to wait for 24hours and that I must email the screenshots that indicate my current status and also the R500 installation reward that I can claim on Legend status. I emailed all the required screenshots to sipho.[protected]@multichoice.co.za at 08h52.

At 15h47 I email him again asking for feedback and his reply was that he is keeping track of the escalation.

On Friday 4th the status on MyDstv rewards was updated to Legend status which was supposed to be good news but this is where the problem started.

The R500 Installation voucher had disappeared from MyDstv rewards program and did not appear anywhere on the app as I checked under expired and claimed rewards it was just gone. I also sent Sipho an email regarding this and no response was received.

On Sunday 6th Thabane Molapi contacted me to advise that the change of ownership was done. I enquired with her again with regards to the MyDstv rewards R500 installation voucher she said that a follow-up will be done nothing happened. Monday 07th at 11H55 I sent her a follow-up email requesting feedback no response was received.

On Wednesday 9th I contacted to call center again and spoke to Nicolas who is a very rude person and I told him that I would like to speak to his manager. Nicolas told me that someone will call me back, I did not want to waste any more time with him. Later on the same day Ntando gave me a call I explained myself over again and the implications I currently have with the installer who has not been paid as yet because he is waiting for the voucher number. She provided me with a different reference number INC1000318 I also emailed 'ntando.[protected]@multichoice.co.za' all correspondence thus far including all previous reference numbers received and included the screenshots sent to Sipho. She told me that I will receive feedback by 16h30 this did not happen.

I sent another follow-up email to Ntando that evening at 19h24 to do a follow-up again no email response was received.

On Thursday 10th I contacted the call center again and spoke to a Ramesh who spoke very unclear hence I am not sure of the spelling of his name. After explaining myself again I could hear that Ramesh was not helpful at all as he kept on deflecting my question and I became angry and rude. I asked him who his manager was and he could not really answer. I asked him who his managers, manager was he also could not answer continuing to deflect any other questions I asked. After wasting 25 minutes plus of my time on a call he said his manager will call me back.

About 15minutes later Marcel Pitamber gave me a call and I explained my situation to him again. I asked him to send me a blank email in order for me to reply with all the previous correspondence, ref numbers, and screenshots. I sent all the info including the sequence of events to Marcel.[protected]@multichoice.co.za to date also been no feedback or any kind of response from him.

Attach screenshots sent to the above individuals

My current Rewards status has 5 rewards available non of which is the R500 Installation Voucher

I have applied for DSTV internet in February it was not delivered to me and multi choice deducted on debit order month end of march. I have been querying this but no one came back to me after 5 attempts I made. I have now reversed the debit order today.

I have paid today my normal subscription of R409 right after revising the debit Order.

Firstly you DSTV what's up service leaves much to be desired, some of us are tech savvy but its like trying to speak to a robot and it doesn't cater for everyone what about a gogo in Qunu. We do understand your trying to trim down on costs.

Rather further enhance you app so that its more user friendly. In most cases we opt to go to the DSTV agent in King Williams Town and they are long ques. In one incident an old lady collapsed while on the que, by tint of luck Grey Hospital was not fa from DSTV agent in King.

You will find old people and the likes bringing old decoders for servicing etc. We are pleading with Multichoice as to how they can soften the blow for us as residents of King and sorrounds area.

Or as suggestion increase the number DSTV agents in the area. It seems as if South Africa is only Gauteng, Durban and Western Cape. In the Eastern Cape we feel as if we are second class citizens in our own motherland.

Thanks

Concerned King Williams Town Residents

Contact person: Michael Nkabinde( [protected])

Hi, I'm a new and very confused and unhappy client,I have a debit order arrangement for the 7th of evey month for my dstv account, it didn't go through this month and coincidentally one of your consultants called me on the 7th to offer me discount if I remain on debit order for 24 months,of which I agreed to. On the call I told him that my debit order hasn't gone through and I'm afraid if they don't debit on the agreed date there might not be funds in my account and I don't want to find myself in arrears, so can he please make sure they debit, he assured me it has gone through and just not reflected on my side as yet... today I get an sis saying I must R174.32 because my debit didn't go through twice and they have canceled it . I don't understand this as I have money in my account as we speak and don't recall any debit bouncing or going off. What am I in arrears for? And why sm I the one who had to now make payment when I had a debit order arrangement for a reason.

Good day,

I have a problem with your announcement of removing the four additional Etv channels. Could you please keep those channels as I thoroughly enjoy the movies and content on these channels.

Why are you removing it?

Please stop adding useless channels with the same shows as other channels.

Please consider keeping the Etv channels and please bring back the SABC Encore channel as it was so nice watching the older kiddies programmes I grew up with and also the older 7de Laan and Isidingo episodes.

We pay so much money for this and you keep removing channels when people actually don't want certain channels removed.

Hi.

I've been on a pricelock contract with datv since last year.

My account is now double billed.

Been calling dstv daily since 25.02.2022 with no assistance.

Being placed on hold until they eventually decide to abort the call.

Agents: Thandeka Ngubeni, Anele Dhlamini, Siphesihle, Andisiwe, Khayelihle Mthethwa& Erin Swart, have all not been able to assist me and refuse to transfer me to a supervisor or the billing department.

The only reference number I've received is [protected] on 04.03.2022 & Calvin Naidoo, Ref: I359 on 07.03.2022.

Agents in question are extremely ill-mannered and condescending.

Thandeka has proven to be the worst out of them all.

My customer number is [protected]

I put in a request for a refund because the account was paid twice on error, I was asked to provide my identification documents as long as the account holder documents, proof of payment and my bank statement. I did so. A different person replied asking for a letter of consent from account holder, I provided it. After that a different person from your Billing escalations department again asked for my bank statement and proof of payment. I have dealt with more than 6 people from this department all asking for the same documents, this morning they ask again. I have been through so much for the whole of last week, 5 days trying and begging with you people.

It is now clear to me that Multichoice has no intention of refunding my money,the best thing is to cancel the whole subscription and continue with Netflix.

I contacted the customer service needing assistance on the balance i owe for my account,i pay for dstv access and now it ssys i must pay more then i pay everymonth the lady from the call centre said call was logged that i added indian channels that i know nothing abt she said she will transfer me to cancellation department i stayed on the line for more then 5min not getting any assistance am so dissapointed i hanged up without my issue being resolved

I received an email stating that my contract is ending I phoned dstv on 24 January 2022. I phoned on 25 January 2022 on [protected] and spoke to Rudolph. I updated subscription to R835.16 Including access fee for 24 x months.

I am still waiting for this contract that I agreed to, to be emailed to me as promised.

I received an sms on 4 March 2022 stating my contact has come to an end. I phoned at 8:33 on 5 March 2022, [protected] and spoke to Sisanda Dyantyi, to confirm if my contact is still active. She said yes at R839.00 per month. This is not what was agreed to on 25 January 2022. I want this to be fixed and she said she cant fix it. She will have to check the recordings of that phone call on 25 Jan and phone me back. But she can only check this during her Tea Time according to her supervisor. I am still waiting for her to phone me and I am still waiting for my contract to be emailed to me.

Linda Posthumus-Meyjes #5325854