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The problem here is that since paying for mSpy product on 22 September, I have monitored my son mobile, noting that it is currently term break in NZ and is mostly at home playing games on their laptop/ipad. I thought that it will take at least 24hrs for all the messages to show up in my mspy account. But that hasn't happened at all & it's now the 4th day today without any luck getting information from my teenage son mobile. I have paid for 12 months' worth of subscription thinking is the cheapest option and was really excited to try it out. Since paying for subscription, mSpy product/system hasn't worked at all.
*Not an actual app as advertised
*Does not cover: Facebook Messenger, not all instagram messages shows in my account, same with whatsapp, no snapchat, no screenrecorder, no text messaging, no calls (I tested to call my son mobile, and it didn't register in my account),
*Easily detectable on target device.
*Misleading advertising and functionality
*14day money back guarantee (I don't believe mSpy will accept their at fault for their misleading advertising and not functioning system).
*Provided my credit card details for 12 months subscription of NZD$142.64.
*I got charge on the same day for NZD$86.58. I didn't know what the 2nd charge was as no prior notice from mSpy of the 2nd charge. Not happy with how this was handled.
I will raise a dispute with my bank concerning these two deductions.
Desired outcome: Full refund total NZD $229.22
I am not happy with this as I didn't get any notification that there was any progress with my complaints. Please raise this complaints again. THIS IS NOT RESOLVED!
The alternatives provided are not acceptable. I strongly disagree with one of your refund conditions, such as:"a user is either unable or does not want to jailbreak or root to utilise advanced features". This is what rooting phone means: Rooting is a process of getting access to privileged control over your device’s Android subsystems. It is also called root access. Smartphone users often perform rooting to bypass limitations set by hardware manufacturers or enhance their devices’ technical characteristics.
I do not want mSpy to gain access and control over mine or the user (my son) device. mSpy should be banned for being able to root or jailbreak any mobile phones. This is illegal as they can gain access to our bank account information and other private/confidential data.
I, therefore, do not accept your 'Billing Department' alternative solutions such as: Extend my subscription for another 3 months or Froze my account and reactivate it anytime.
I WOULD LIKE A REFUND ASAP!
This complaint has been resolved automatically due to user's inactivity.
