Mr. Rooter Plumbing of Edmonton
reviews and complaints

I had a city line blockage that 2 other teams were unable to clear, but Mr. Rooter Plumbing of Edmonton had the right tools for the job. After arriving, he listened courteously to my concerns and then explained his plan. He got right to work and after more than 3 hours of non-stop work, the blockage was cleared! Thank you for getting me through this tough spot Mr. Rooter team!

We had a bad experience with Mr. Rooter Plumbing of Edmonton. A few years back, the sump pump in my home stopped working and needed a replacement. One technician came and did the job, but charged us more than $500. Within a year, the pump broke down again, and we called the company. They sent the same technician to replace it with another pump and charged us $400, even though it was still under warranty. The reason the pump broke down was that the technician did not put a stand under it, which made the pump suction too close to the bottom and sucked in some small rocks. I called the company to complain, but got a negative response.

The tech came on time for minor work done in my toilet tank--replace the flapper valve and replace the fill valve. I couldn't believe the price, $353 and that's with my 5% senior's discount! I also had to pay to replace the *** that I didn't need, as it came with the "package" and he couldn't null it. I could have bought a whole new toilet for that price or bought the two needed pieces and hired a handyman for half that price. I debated to just pay for the service call but in the end got the work done. Now I feel like a fool for doing so. I do feel better warning others tho. I've used Mr *** in the past when their prices were much more sane but will never ever, ever, ever do so again and believe me I won't recommend them to anyone. And I will tell everyone I know about this and they will spread the word to many others too. Mr *** should be ashamed of themselves. I don't want to leave any stars but had to choose one.

I called 2 plumbers to snake my main line and one said 150 bucks and the other said 200 bucks. I called Mr *** and they wouldn't give a price over the phone (first red flag I didn't catch) but said they send a guy out and the dispatch fee is 50 bucks but is waived if work is done (second red flag I missed). When the guy shows up, he asks what's up and I explain. He works up a cost on his little pad and says he has to send a camera down all the holes to see what's wrong first so he doesn't break any equipment (note---the other pipes are all draining properly). Then he shows me a cost on his little tablet and says over $600.00! I tell him NO! That 2 other quotes say 150 and 200 bucks, yours is way too high. He says we don't want to break our equipment so gotta scope camera first. I say why? Others don't need this to snake a line. He says that's the way we do it. I tell him I will pay the 50 bucks cause I said I would and it's the easiest 50 bucks he was going to make today. I paid it, he left. Shame on them for such a scam, shame on me for getting caught!

I had a guy from Mr. Rooter's plumbing come over on September 7. I asked him to change a valve that hooked up hot water to the washer. The guy said he could change another valve too, and I said okay. He said it would cost $349.43. I thought it was a good deal for parts and work, but he finished in less than 30 minutes and the bill didn't say how much was for parts or work. The next day, my wife started laundry and the hose was leaking. The plumber came back the next day and fixed it, but said it wasn't his job. I talked to the boss about the price and it wasn't good. I don't think I'll use them again.