Menu
Mr Price Group / MRP
Mr Price Group / MRP Customer Service Phone, Email, Contacts

Mr Price Group / MRP
reviews & complaints

www.mrpricegroup.com
www.mrpricegroup.com

Learn how the rating is calculated

1.1 737 Reviews

Mr Price Group / MRP Complaints Summary

15 Resolved
721 Unresolved
Our verdict: If considering services from Mr Price Group / MRP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Mr Price Group / MRP has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Mr Price Group / MRP. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Mr Price Group / MRP reviews & complaints 737

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Mr Price Group / MRP reviews & complaints

ComplaintsBoard
Y
8:19 am EDT

Mr Price Group / MRP Entry to shop oudtshoorn

While standing in a que outside the Oudtshoorn MrPrice Shop in Church street the employee of Mr Price told me that they only allow people with face masks inside the shop. I had my buff on wich covered my nose and mouth completely For standing outside for over 35 minutes and getting to the door and not let inside because of your type of facemask is rediculous. No other shops have issues with people wearing buffs to cover their faces. Iam a loyal customer and this sort ofattitude from Mr Price Oudtshoorn leaves a bitter taste in my mouth and would I rather consider shopping at different shop in the future. Yesterday Ive purchased items at Mr Price Furniture store also in Oudtshoorn and they had no issues with clients wearing buffs as protection. Really this is taking it to the utmost extreme of rediculousness. Really disapointed.Hope to hear from you soon. Mrs Y vd Merwe [protected]

Read full review of Mr Price Group / MRP and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
W
W
Wku
, US
Sep 27, 2021 10:33 am EDT

Mr Price Oudtshoorn can really improve customer service. When one is waiting in a queue for hakf an hour without any movement whatsoever and no extra tills opening you can understand why people leave the store then! About 10 Mr Price workers standing around doing other things hut nobody helping with the tills and there are 3 tills open. What a frustration!

ComplaintsBoard
L
5:57 pm EDT

Mr Price Group / MRP Harassment from two male cashiers

Today I went to Mr price at mthatha in circus triangle to buy some underwears. When I arrived at the till to pay tow male cashiers started making fun of me about the size of my g-string and my bums. I'm not happy about the service I got. This whole thing really affected me emotionally and has also dragged my dignity to the mud but there were many people at the store when they were making fun of me. I don't think I'll ever have confidence to buy underwears at your store again

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
B
6:12 am EDT

Mr Price Group / MRP Email response

Good Day

I have been notifying Mr Price regarding my situation living abroad and not being able to work and earn a income since February 2020, due to the corona virus.

I am aware that my account is in arrears for last month and this month now.

I emailed on 22nd February and did an online email, via Mr Price website, 2-3 days ago, as I'm not receiving a response and I'm getting worried about my account and what my options are and whether I can temporarily freeze the account.

I have tried to make contact on numerous amount of occasions. I understand that this is a stressful time but I would just like some feedback regarding my situation or just a response that you have received my email and are aware of my situation.

Looking forward to hearing from someone.
Kind regards
Bronwyn Sturm

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
M
3:38 am EDT

Mr Price Group / MRP Fraud

ordered 4 chairs online on Sunday 22 March ( Order #[protected]). The total amount due of R4799.98 was debited twice from my bank account. Thereafter the order shows canceled but you never refunded my money back.
I have logged this issue with your company since Sunday and all I got was request for proof which I emailed. I was given this reference number CRSB116A9 but nothing has been done. Today when I try to follow up I'm told order will be processed after the country's 21days lockdown period. Nothing is being said about my money which was debited twice, when I ask about refund they say I must wait for the lockdown period. In essence this company fraudulently took my money which I now desperately need to buy essentials for my family needed during the lockdown period but they are refusing to reimburse me. Buying from your company has now put my family in a very difficult position as we must go without essentials while it fraudulently keeps our main. This is very cruel and insensitive

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
R
7:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Dress

Put a complaint in on the 26 feb 2020 about Crystal at Mr Price greenacres still have not heard anything about this pathetic rude unprofessional service this lady gave me, you would swear she is the owner of Mr price with the attitude she displays, these retail people dont take their jobs serious, Crystal keep treating customers like that and you going to be out of a job soon.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
R
7:23 am EST

Mr Price Group / MRP Bad service

First of all paid my account last month R1000 & this month received a statement not reflecting payment send an the following email addresses and to date no reply [protected]@mailer.mrpmoney.com; [protected]@mailer.mrp.com; [protected]@mrpg.com. further to that went to go & pay my account at Mr Price Clothing the queue was long & only 2 tellers I would assume the 3rd person is the manager as she only did authorisations. A 4th employee comes from the floor not asking us as clients if she can be assisted for a exchange. I complained and not one of these ladies apologies for jumping the queue or being so unprofessional!

Regards,
Merlin
[protected]

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
T
4:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Sim card cancelation

Good day, I have talked to someone online about canceling my mr price sim card which I haven't even used once I didn't even open it for that matter.. The assistant online provided me with an email address with whom I can communicate with in order to cancel my mr price sim card completely.. I did exactly as she told me I emailed them twice or three times to please cancel it because I do not want it not now and not ever again. I provided them with my Id number like they have asked twice, I could not provide the sim cards details since I did not even open it.. And I had to find out if I buy something they charge me more then instead of R120 a month they want me to pay R195 a month just because I purchased something. As far as I can remember it was not even mentioned to me, but I do remember they only told my installment will be R120.. I did not think that mr price would be so sneaky I would expect you can trust what the people tell you.. I had to pay R195 this month I only paid R120 since I did try to cancel it before end of February 2020 but no respond.. I just want the sim card stop completely cancelled it is really not that difficult even a cat can do it in their sleep.. There is nothing difficult to understand about it.. They told me I can cancel it I just need to email them at the email they gave me when I spoke with an assistant.. I do not want the sim card I will sent it back to them if I have to its really not that difficult to understand I had enough if this I am done I want the sim card gone I don't even want it on my account I thought I could trust them but it looks like you can't.. I even said please I just do not want the sim card and I do not want it on my account anymore.. Plus the sim card is in its package at home being useless I do not want it PLEASE CANCEL THE SIM CARD I CAN'T PAY FOR SOMETHING I HAVE NO VALUE FOR..

Kind regards
Tarien

Read full review of Mr Price Group / MRP and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tammy-lee Hendricks
, US
Nov 18, 2023 1:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi i would like to know how i can make to cancel my mr price sim card. Aa they deactivated my number on my own sim card to activate it on my mr price simcard. And now i cant use my own simv card

ComplaintsBoard
R
12:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Dress bought from Mr Price baywest that had marks and stains bought on Feb 22 2020 only saw stains feb 23 2020 .

Went to exchange at greenacres Mr price was told by Chrystal terblachce I can't exchange without slip after telling her I was unaware of stains on dress Chrystal Terblanch was full of attitude and called the white lady supervisor which told me I must go exchange dress at baywest where I bought it and also white lady was not rude but crystal had attitude and was condescending so I am now sitting with a dress I paid for that I can't wear, disgusting service from Mr Price greenacres I will never buy there again and will definitely be taking this further.
#Inconvenienced#Disgusted

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
M
1:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP FEE'S on my account

ACCOUNT NR: [protected] NAME M Almendro

in October 2018 i took a voluntary early retirement at my work and submitted a claim as per you information page, they came back and said i do not qualify and then suspended my account so i could not use it. i send them a mail and explained that i am getting a fixed pension but were told to give proof off income i said leave it i will pay account and close it. but i also asked them to take the following off this account as i could not make use off it, they do not even answer my emails at ALL;
customer protection plan opt 1 and the lost card protection i wanted them to cld this as i could not even use this account so why would i pay for this.
this is from November 2018 i almost paid the account in full now and still not taken off so i want backdated credits for this as i will close this account within 2 months from now. Please i want to settle and close this account and get done with Mr Price for good so attend to this so i can close by end of March -Magda [protected]

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
B
8:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Gift registry

My fiance and I went to Mr Price Home at Centurion Mall on the 8th or 9th of February to make a gift registry for our wedding . He wanted to go with @home but I insisted we choose Mr Price home instead, a decision i really regret. After spending 15-20 min scanning stuff we get to the till and there is something wrong with the wire that connects the scanner to the computer which resulted to them not being able to upload all the things we had scanned to our gift registry, the person that was assisting us called his superior and they tried for the next 10-15 min to connect to the computer until they told us to return next weekend. As I'm typing this (23rd February 2020) i just got back from Mr Price Home at Centurion Mall and today i was told that the scanner is freezing i should return again. This is completely heartbreaking as im a huge fan of Mr Price as a whole, I'm really disappointed as I really wanted to make them a part of my new home . Our Empty Gift registry ref is : MAT1006801.

Kindly maintain all the equipment needed to service your clients before you lose your loyal ones

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
M
6:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP mobile fraud

I discovered recently that there is a MrPrice mobile account in my name that I did not authorize and am being billed for. I got a call from some debt recovery company telling me my account was in arrears. I went to a store in Matlosana mall where they connected me to a call centre where I spoke to Zama. She refused to help me out in that she said she was not allowed to tell me when or where the account IN MY NAME was opened, nor where a handset or sim card were delivered.
Mr Price is practicing bad business ethics and I will be reporting the matter to the Consumer council, over and above opening a fraud case.
I have since submitted an affidavit to Mr Price but as yet no feedback has been forthcoming.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
R
6:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP service

I bought various items from the store on the 8th of February. The items was placed in a plastic bag at the cashier. The bag was busy tearing, I asked for another bag. This bag too was tearing and I was told by the cashier that all the stores bags are tearing. I left with my items in the double bags. Shortly after leaving the bags tore completely. My one glass item fell out and broke. I went back to the store and they told me that they cannot replace my item, and I had to buy a new one. I left the broken one with the store and bought a new one. I feel that it's not acceptable. See attached slips. Item M7105032926001 charmonix ceramic. Kind regards Riette Dunn, [protected]@gmail.com

Read full review of Mr Price Group / MRP
View 0 more photos
Hide full review
ComplaintsBoard
B
3:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP account payment

I am not happy that I am being harassed with telephone calls just because once last month I paid my account late. The reason for paying late is that I usually pay a lumpsum on my account which means I do not pay installments for the next few months. This time around I was on leave and had no access to my emails to see that there was an amount due. I received a call on the 10th of January and I made the payment the very next day via FET (since I was in hospital )and it was to reflect on the 15th, between those days I was receiving numerous calls from the head office. Then after I think the payment reflected I received another call on the 27th before even the month ended & I was asked when I will be making payment. I asked if I was a bad payer that I am being called before the end of the month. I was told that its because I paid late. I am now treated as a bad payer, why cant you flag customers that only missed 1 month instead of grouping them with the rest of bad payers? I am now receiving calls every day which I will not answer as I have no time for such gobbledygook. I will pay my account STOP CALLING ME, I still have until the 7th to pay.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
T
2:22 pm EST

Mr Price Group / MRP careless cashier

Good day
On Sunday, 26th January 2019 11.01am I purchased a hand bag and white vest t-shirt from mr. Price Cleary park. I was asked to give my email for my receipt like always. My shopping bag was checked by security and it was cleared. To my surprise when i got to the car outside the mall when i checked my shopping bag i noticed that an item(the white vest) was missing from my shopping bag. I went back to the store and showed the security the smal slip that was given that showed i purchased 2 items and told her that there's an item missing from my bag. The security went to the cashier and required about it and all she said was "oh it must be this vest"that was laying one side on the counter and just gave it without any apology or remorse. Few minutes ago when i checked my email for the receipt it shows that i never received it but i gave them the correct email adress. I find this unacceptable that the cashiers has no customer skills or is just poorly trained. I wil never shop at Mr. Price cleary park again seeing that I've never received this kind of bad service at mr. Price Greenacers. She was clearly having a bad day and her head was not at work.. Who knows what her other customers had to deal with today because she was careless.
I have the following details i can give u that i received on the small receipt
Date:, 2020/01/26 11:01:57
Tax invoice no: [protected]
Merchant no: [protected]

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
A
12:09 pm EST

Mr Price Group / MRP quality of furniture

We bought a beautiful 3 seater couch from Mr price online in December 2019, now its mid January 2020 and its already broken! It has collapsed in the middle and makes horrible sounds. One can't sit on the middle seat at all. Spent R5000 for nothing. The quality is absolutely horrible! Got rid of our old couch which lasted more than 10 years, now stuck with this mess.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
R
7:17 am EST

Mr Price Group / MRP mobile app

I made an order on the MRP I proceeded to the payment option and selected the instant EFT option and than the payment went through and my account was debited but no order was made.

I called the contact center and apparently they can't trace anything yet I have the proof that my account was debited and there is a reference.
Please do something about the matter.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
A
7:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP service

Yesterday I visited the mr price at the chatsworth centre. I had the worst service ever and when I got to the counter I was disgusted that they did not have packs and wanted me to buy a bag for 3 rand. I said no I will not the lady then got a black plastic bag from somewhere for my items. Like really is this how mr price helps their clients. The staff was soo not helpful when I needed assistance. The cash was bad mouthing the manager of the store while he was sitting at the back. I love mr price but I will never go to mr price cathsworth centre again

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
F
2:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP sim card

Hi there.
Mr Price mobile has offered me a SIM card 2 years ago the lady told me all the advantages, unfortunately I agree and she mentioned a long list rules which I hardly listened to and we ended the call. I only used the sim card twice and I lost the sim card. Yesterday when I checked my milady's statement, I saw that is was billed R100 for the airtime I called them and I was told that they cannot help me I ask the lady if I cannot get that airtime that I was billed for I was told that no they cannot help me. I then told the lady to cancel it but I feel that I was unfair because they can clearly see and check that I did not utilise that airtime why didn't they call me and ask me why was I not using my airtime clearly they did see that I was not using it the same way that they called and offer me the sim they were supposed to call and ask me why am I not using it but because I was giving them free R100 they decided to keep on billing me for nothing at least if I can get half of that airtime I will be happy, the sad part is I used to buy airtime from milady's via my account, I think their system is stupid or maybe that's the other way of robbing their loyal customers .

Faith

[protected]

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
S
12:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP service

I came to return a Christmas gift i received and did not want to purchase anything immediately. The you male "so called manager of the store" said I need to take an item in the store now as they do not give gift cards as I did not have a receipt. I said that's strange can I please see your refund policy that is normally up in all stores normally at the till point. There was nothing in the store I wanted at the time. My question was do you prefer me to keep walking around with an item to check if there is something I want. The manager ignored me completely and said he cannot give me proof of their refund policy. Now I'm no idiot I am well aware of refund policies and store processes. So I am not sure if your store manager judged me by how I was dressed on the day (legging and t shirt) that he probably assumed I'm a thief. I also understand due to the area that the theft and shrinkage is high. However it does not give your staff the right to treat me or any customer that way. When I asked for his manager he ignored me, when asking if he is ignoring me he simply continued to ignore me. I am disgusted by his service it is not a wonder that store is so empty always compared to other Mr Price sport stores. Service goes a long way. And this store manager left a bad taste in my mouth. I will not allow a staff member to treat me this way at all especially if it's the customers that's keeps the business going that's paying his salary. I would like the regional manager to contact me urgently

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
J
1:48 am EST

Mr Price Group / MRP lack of delivery

Re my order number : [protected]

Kindly note that I placed the above order on 3 December 2019 and to date am still waiting for delivery to my nearest branch. it is now over 4 weeks!

I have been into my nearest branch twice and both times it hasnt arrived and the staff there are unable to assist me, other than say that there is a lot of very unhappy customers in the same situation!

The most annoying thing about this is there is a maternity dress amongst the order for my daughter who will end up having her baby before she gets to even wear this dress.

The other annoying thing is part of this order was for Christmas gifts which I had to rush out to replace with something else.

I am a very unnoyed and unhappy customer of Mr Price and have been supporting them for many years, but am not sure I am wanting to continue to do so and considering closing my account with you.

Read full review of Mr Price Group / MRP
Hide full review

Mr Price Group / MRP In-depth Review

Overview:

Mr Price Group / MRP is a well-established retail company operating in the fashion and homeware industry. With a rich history and extensive background, the company has gained a strong reputation for its quality products and affordable prices.

Product Range:

Mr Price Group / MRP offers a wide range of products, catering to diverse customer needs. From trendy clothing and accessories to stylish homeware items, the company ensures that customers have plenty of options to choose from. The product categories are varied and extensive, ensuring that there is something for everyone.

The quality of the products offered by Mr Price Group / MRP is commendable. Despite the affordability, the company does not compromise on the quality, ensuring that customers receive value for their money.

Pricing:

When it comes to pricing, Mr Price Group / MRP stands out from its competitors. The company offers competitive prices that are often lower than industry standards. Customers can enjoy affordable shopping without compromising on the quality of the products. The value for money provided by Mr Price Group / MRP is exceptional.

Customer Service:

Mr Price Group / MRP prioritizes customer satisfaction and it reflects in their customer service. The customer support team is readily available and responsive, ensuring that customers' queries and concerns are addressed promptly. Contacting customer service is hassle-free, with multiple channels available for communication. The assistance provided to customers is commendable, making the shopping experience more enjoyable.

Online Shopping Experience:

The website of Mr Price Group / MRP is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, allowing customers to quickly locate their desired products. The checkout process is smooth and hassle-free, with multiple payment options available for convenience.

Delivery and Shipping:

Mr Price Group / MRP ensures speedy and reliable delivery of products. Customers can expect their orders to arrive in a timely manner. The packaging is secure, ensuring that products are delivered in excellent condition. The company also provides tracking and updates on the delivery status, keeping customers informed throughout the process.

Returns and Refunds:

The return policy and procedure of Mr Price Group / MRP are customer-friendly. Returning products is easy and hassle-free, ensuring a smooth experience for customers. The company is efficient in processing refunds, ensuring that customers receive their money back in a timely manner.

Customer Satisfaction:

Mr Price Group / MRP has garnered positive feedback and ratings from its customers. Testimonials and reviews from previous customers highlight the satisfaction they have experienced with the company's products and services. The company's commitment to customer satisfaction has resulted in customer loyalty and repeat purchases.

Corporate Social Responsibility:

Mr Price Group / MRP demonstrates a strong commitment to corporate social responsibility. The company actively engages in initiatives and efforts towards sustainability, ensuring that its business practices are ethical and environmentally friendly. Additionally, Mr Price Group / MRP is involved in community support and involvement, making a positive impact beyond its business operations.

Competitor Comparison:

When compared to other businesses in the same industry, Mr Price Group / MRP has several strengths. The company's competitive pricing, wide product range, and commitment to customer satisfaction give it an edge over its competitors. However, there may be areas where competitors excel, and Mr Price Group / MRP can focus on improving in those aspects.

Recommendations:

Overall, Mr Price Group / MRP provides a commendable shopping experience with its quality products, affordable prices, and excellent customer service. To further enhance the customer experience, the company can consider expanding its product range or diversifying into new categories. Additionally, focusing on continuous improvement and addressing any potential areas of concern will help maintain its position as a leading retail company.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Mr Price Group / MRP customer service

Phone numbers

+27 31 310 8000 +27 31 310 8809 More phone numbers

Website

www.mrpricegroup.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Mr Price Group / MRP?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mr Price Group / MRP Customer Service. Initial Mr Price Group / MRP complaints should be directed to their team directly. You can find contact details for Mr Price Group / MRP above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Mr Price Group / MRP. Discuss the issues you have had with Mr Price Group / MRP and work with their customer service team to find a resolution.