Mr. Cooper (formerly Nationstar Mortgage) Customer Service


Nationstar Mortgage LLC

8950 Cypress Waters Blvd
United States - 75019

Customer Support Phone Numbers

+1 888 480 2432(Customer Service) 34 30
+1 855 375 4001(Refinancing) 0 0
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 6:00 PM
Sat8:00 AM - 12:00 PM
Mailing Addresses
For payments
PO Box 650783, Dallas, TX 75265-0783
For overnight mail
Lake Vista 4, 800 State Highway 121 Bypass, Lewisville, TX 75067
Notice Of Error/Request For Information
Notice of error, complaints, request for information or other qualified written requests
Attn: Customer Relations, PO Box 619098, Dallas, TX 75261-9741

Mr. Cooper (formerly Nationstar Mortgage) Complaints & Reviews

Nationstar, Mr. Cooper / their mortgage practices, and false promises.

Jun 04, 2019

I was told by Mr. Cooper if I chose to do a modification on my mortgage it would get me current on my loan. I was originally 2 months behind and couldn't refy because of credit issues so I was told if I modify I would become current and it wouldn't show up as late on my credit. I then...

Mr. Cooper (formerly Nationstar Mortgage) / mortgage

Jun 01, 2019

Me and my wife have a 30 year mortgage .48, 000 $ 9% fixed it's been sold to coper we were never told or contacted .right off the bat Mr cooper started putting owe payment in a escrow never let us know until thay sad we owed almost 2000$ + late fees we made every payment we even made extra...

Mr. Cooper (formerly Nationstar Mortgage) / mortgage company acted unethically

May 18, 2019

(email sent to mrcooper on 051819) 1. Earlier this year (030919) we contacted mrcooper to get information re an escrow for property taxes. 2. We were told we would receive escrow paperwork in the mail to review and sign. Didn't happen. 3. We contacted you again about the paperwork and...

Mr. Cooper (formerly Nationstar Mortgage) / bad business practices

May 11, 2019

Unless I don't understand the meaning of the 15 day grace period for paying my mortgage I take issue with Mr. Cooper representatives constantly calling me if my mortgage payment isn't paid on the first of the month especially after I schedule the payments before the grace period end...

Mr. Cooper (formerly Nationstar Mortgage) / mortgage company

Apr 27, 2019

Nationstar mr. Cooper keep sending me statements on different amounts owed on my property I am not being treated fairly. When applying for a modification the representatives of nationstar mr. Cooper gave me false information during the trial. Because of the false information the trial wa...

Mr. Cooper/ Nationstar Mortgage / loan modification

Apr 17, 2019

My husband and I were in the process of doing a loan modification. This had been going on since March. Nationstar would purposely take their time responding to what information was missing and additional information that was needed! Not at any time during the entire month of March and...

Nationstar Mortgage / mortgage loan services/no help when we were scammed

Mar 28, 2019

We lost our home at 355 Hunters Crossing Way, Bowling Green, KY 42104 to Fikret Avdic on April 8, 2018. This is what happened: On Oct. 2011 we purchased the home with our lender being Bank of America. In Sept. 2012 we were told that it had been sold to Nationstar Mortgage. It took month...

Nationstar Mortgage / how we doing?

Mar 05, 2019

I applied for a refi with cooper on my rental.. Which is currently held by cooper! I have been a client for 13 years. I just wanted to fix the rate and reduce payment. So I submit documents, go thru the motions, they have the property appraised. It all seems to be going well. I dont hear...

Nationstar Mortgage / foreclosure practice

Feb 22, 2019

They bought out my loan and in my original loan I paid my own taxes and homeowners' insurance. I always used my tax refund. The forced it on me and when my payment went from $900 to $1300.00 it became a struggle. I requested it to be removed as I did not ask nor won't it on my payments. I...

NationStar/ Mr. Cooper Mortgage. / mortgage modification/ loss mitigation

Jan 24, 2019

Requested a loan modification in nov 2017 Was told no problem sent to loss mitigation Told my story was promised a modification Told I was just the people who modification s We're designed for. In feb 2017 was told not to pay any more payments that those late payments as they will be... Cooper / poor customer service

Dec 09, 2018

The website was down for maintenance yesterday and supposed to be up at 10AM today. It's now 7pm CDT. I log in with my saved credentials and get a 404 not found error. The customer service number is NOT listed on the website, but I found it via Google. I called customer service and they...

Nationstar/Mr. Cooper / mortgage payments

Oct 20, 2018

After our bankruptcy was finished our mortgage was sold to Ocwen. We have always made our mortgage payments on time every month and still do. We started getting harassed by Ocwen about fees, Insurance and property taxes, all of which we pay on our own and on time. Ocwen sold our mortgage...

Nationstar Mortgage / pulling the plug on hard hit families receiving federal government assistance

Oct 10, 2018

PETITION ON CHANGE.ORG "Stop Nationstar Mortgage (Mr. Cooper) from targeting Federal Home Assistance Programs..." Brief Summary: Please we need to get...

Nationstar Mortgage / website

Sep 04, 2018

The website is not loading and i am trying to make my payment, i like electronic records and so that i can see all my payments posted and give extra principal. I do not like dealing with customer service by phone. If it is not up by the end of the day, i will have to just make the payment...

Mr. Cooper aka Nationstar Mortgages / i'm having a hard time finding a way to keep paying off my mortgage. they can't take my payments.

Aug 29, 2018

Well I'm the son of one of the most loving, and kindest mother there is. Never complaines about a thing. Until now. We have been paying this mortgage company an outrageous amount of money on a 37000 dollar mortgage she will at the maturity date have paid back 140, 000 dollars. Now... / insurance claim process

Aug 16, 2018

Ongoing problems with collecting the escrowed funds from since Hurricane Irma. The website gives minimal information for tracking documents, submitting forms and getting your money to pay contractors. The claim to send you the bulk of the claims funds once they...

Nationstar (Mr Cooper) / mortgage refinance

Aug 14, 2018

eral years ago my wife and myself refinanced our home through nationstar (mr cooper). Nationstar had put the loan as a balloon payment. The balloon payment due this July was $48, 000. After trying to work with Nationstar to refinance the balance they said there was nothing they could do...

Nationstar Mortgage / lending practices

Jul 18, 2018

This company opened an escrow account without my knowledge to pay insurance premiums that were already being paid by me. When those payments bounced back to the lender, they kept them and the account open meanwhile using my principal and interest payment to add more to the escrow account...

Nationstar Mortgage / mortgage

Jul 18, 2018

Hello, My name is Karen Asch at 434 Buchanan Avenue, Kalamazoo, Michigan 49001. Email: [email protected] This is about my property at 913 Egleston Avenue, Kalamazoo, Michigan 49001. Hopefully i don't miss anything third time i am trying to submit, thank you. I never had a problem with my...

Nationstar Mortgage / excessive mortgage payoff charges

Jun 21, 2018

On march 8, 2018, I wired $228, 052.00 as a mortgage payoff - this was just 8 days after our march 1 regularly scheduled payment had been made and processed. Instead of charging us $187 for 8 days of interest, nationstar charged us $714 for the entire month of march on the entire unpaid...

Mr.Cooper / mortgage loan

Apr 23, 2018

They are charging me 811 a month for my house and only 199 dollars goes to my actual house. The other just says taxes and interest. Every time I am them about it they hang up or avoid my question. I have to request to speak to someone in the United States Every time I call. I have been...

Nationstar Mortgage / mortgage and principal payments

Apr 08, 2018

I am making both mortgage and principle payments since December. They are getting them all mixed up! My 400 principal payment was listed as my mortgage payment!! My mortgage is 900!!! So now it looks like I haven't paid. My mortgage payments are going in as principal payments so now as of...

Mr Cooper / escrow account

Mar 13, 2018

mortgage payment payment 3/01/2018 $947.42 3/11/2018 rec. escrow statement stating new house payment will be $962.25 next day rec . new mortgage statement amt $993.18 called escrow department and was told taxes went up as well as ins then told I would have to pay in advance their...

Nationstar Mortgage, a/k/a "Mr. Cooper" / fraudulent credit reporting

Oct 28, 2017

In October, I received a notice that Nationstar reported to Equifax that my July 1st mortgage payment was 30 days delinquent, which caused my credit rating to drop substantially. When I received my 7/15/17 statement I noticed that it showed I did not pay the July 1st mortgage. I...

Nationstar Mortgage / modification of mortgage loan

Sep 15, 2017

this is one of my letter to Nationstar - now known as Mr. Cooper: I received calls but no written explanation. I am writing this letter with great concern, stress and frustration! I started the modification process December 2016 and to this day it’s been a nightmare dealing with the...

Nationstar Mortgage / refinance

Sep 14, 2017

This institution prides itself on customer service what a load of CRAP, we are currently underwater when all these institutions got fat and happy in 2005 and got bailed out I'm struggling every month, no Fanny Mae or Freddie Mac which helped a lot of people I have neither, $2400 a month...

Nationstar / no product no service just massive amounts of fraud and greed

Jul 15, 2017

nationstar stold my home we help homeowners suceed they would never send me statement they do not hold the note about 7 counts of fraud i asked to have my payments reduced they went from 1004, 41 to 1458.00 during this time i was taking care of my dad with pancreatic cancer taking care of...

Nationstar Mortgage / treatment and policy

Jul 10, 2017

On July 7th I made my first attempt calling Nationstar's Flood Loss Claims Department. This was my first interaction with Nationstar, as my mortgage had been sold from PNC. I had an ICC check (Increased Cost of Compliance ) to be endorsed. This check was written from the Wright Federal...

Nationstar Mortgage / mortgage

Jun 20, 2017

Mailed a letter requesting my PMI be dropped as I have clearly met all requirements as I see it to allow that to proceed It's been over month and have yet to receive any response in reference to this matter Although I have received numerous unsolicited offers to refinance my loan which I...

Nationstar Mortgage / nationstar mortgage - loan modification scam & forced foreclosure scam

Jun 20, 2017

NationStar is a shady and scamming people into foreclosure. Purchased the house in 2010. My mortgage was sold to Nation in 2012. In 2012 I had a few life events that caused me to be short on funds, however I still paid my mortgage on time but was struggling so NS informed me I could apply for...

Nationstar Mortgage / past hoa dues were collected at time of sale but not paid

Jun 19, 2017

I purchased a foreclosure on April 7, 2017 for $25, 000 over starting bid which included past HOA dues that were provided by the HOA. The previous owner was A.H.Boyd. Two months later the HOA dues have not been paid and now the HOA is coming to me wanting 6 months of HOA dues that are owed...

Nationstar Mortgage / home purchase

Jun 15, 2017

A home was purchased at 1550 Dilg League Drive in 1986 by Melony Walker and Emit Dizadare, Jr. We were divorced in 1995, Emit remained in the home and paid all the mortgage. Unknowingly, my name remained on the house and Emit kept the mortgage in delinquency which brought my credit down...

Nationstar Mortgage / mortgage modification fail

May 11, 2017

I have many frustrations with your company since they took over our mortgage, mostly because I seem to have gotten passed around from person to person and have not gotten consistent information or service because of that. We were on a trial and were working with Tewania and half way...

Nationstar Mortgage / modification approval scam

Apr 28, 2017

Your process is worse than Bank of America. I never thought I would see it. This horrible process has stressed me out. Last year I was approved for a "temporary" modification. Never heard of it, but I received the paperwork to pay my new approved payment, then after a few months I was told...

Nationstar Mortgage / mortgage loan servicing

Mar 15, 2017

For anyone fighting a wrongful foreclosure you really need to read this book (Chain of title by david dayen) ! We are not connected to the author in any way, but this book explains exactly what the problem is, and why most homeowners (Especially in florida) have no chance of winning their...

Nationstar Mortgage / incorrect forced insurance with no corrections for 3 years

Mar 01, 2017

Robert n loriann chor To whom it may concern, After 4 years of trying to rectify nationstars error... Nationstar leaves me no choice but to file in small claims court. A forced insurance was put on me and we had insurance the entire time!!! Nationstar never acknowledged my insurance and put my...

Nationstar Mortgage / not accepting payoff

Feb 15, 2017

Tried paying my entire loan off 3 times. They reversed the transfer payment 3 times and charged me late fees even though I had proof that it was they that reversed the transfer. In addition they cost me an extra $30.00 in wiring fees which they did not refund. You will wait on hold for...

Nationstar Mortgage / mortgage refinance

Feb 09, 2017

I was contacted by my mortgage company, Nationstar Mortgage, wanting to know if I might want to refinance my home. We had been with Nationstar for several years. We decided to refinance and were given a "good faith" estimate of projected payments, including escrow. Loan Number 0407128800...

Nationstar Mortgage / purchasing a foreclosure

Jan 20, 2017

trying to buy a foreclosure home that is owned by nationstar. was told that because it was a reverse mortgage foreclosure that it could only be purchase with cash, no financing. wondering why this is the case and how my qualified VA buyer is not able to purchase it. please let me know a...

Nationstar Mortgage / hamp is ending at the end of year

Dec 13, 2016

The federal government mortgage relief programs, like many administration funded programs, is set to close out on 12.31.16. The most notable relief program in that group is the home affordable modification program, otherwise known as hamp. The hamp program, which was launched in 2009, for...