Mr. Cooper review: Mr. Cooper equity loan process is a total disaster – avoid at all costs

I had an extremely frustrating and disappointing experience with Mr. Cooper’s equity loan process. Instead of directly paying off my creditors, they issued physical checks to me—expecting me to mail them to the credit card companies. The checks were labeled with confusing acronyms that made it nearly impossible to identify which creditor they were for.
To make matters worse, one of the checks was issued with the wrong account number, and now I’m stuck trying to figure out how this mess will be resolved. Communication has been abysmal. Blake Bittel has been completely unresponsive and repeatedly failed to follow clear instructions.
According to Richard Rodriguez, Blake was supposed to send the checks directly to the credit card companies via FedEx. But when confronted about the failure, Richard shrugged it off and said, “I guess Blake didn’t follow the instructions.” That kind of response is unacceptable when dealing with people’s finances.
This experience has been a nightmare of miscommunication, poor execution, and zero accountability. I would strongly advise anyone considering Mr. Cooper for an equity loan to look elsewhere.