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Mr. Cooper
customer service contacts

Mr. Cooper
customer service contacts

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509 complaints
243 resolved 266 unresolved
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Mr. Cooper headquarters

8950 Cypress Waters Blvd
Texas, Coppell 75019
United States

Mr. Cooper phone numbers

+1 855 375 4001
(Refinancing)
Refinancing
0 0

Mr. Cooper website

Mr. Cooper working hours

Mon 7:00 am - 8:00 pm Tue 7:00 am - 8:00 pm Wed 7:00 am - 8:00 pm Thu 7:00 am - 8:00 pm Fri 7:00 am - 6:00 pm Sat 8:00 am - 12:00 pm Sun Closed

What category is Mr. Cooper related to?

Mr. Cooper is related to the Business & Finances category.

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Overview of Mr. Cooper complaint handling

509 Mr. Cooper reviews first appeared on Complaints Board on Aug 29, 2007. The latest review Missing payment was posted on Mar 29, 2022. The latest complaint Hazard insurance was resolved on Mar 01, 2022. Mr. Cooper has an average consumer rating of 3 stars from 509 reviews. Mr. Cooper has resolved 243 complaints.

Additional information

Mailing Addresses
 
For payments
PO Box 650783, Dallas, TX 75265-0783
 
For overnight mail
Lake Vista 4, 800 State Highway 121 Bypass, Lewisville, TX 75067
 
Notice Of Error/Request For Information
Notice of error, complaints, request for information or other qualified written requests
Attn: Customer Relations, PO Box 619098, Dallas, TX 75261-9741

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Latest Mr. Cooper's resolved complaints

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Latest Mr. Cooper’s complaints

P
9:41 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mr. Cooper - Missing payment

On September 9, 2021 I made a payment to Mr Cooper/ Nationstar that they said I didn’t make. I didn’t notice this until the end of November when I went to make my December payment from their app. I contacted them and they said they had no record of it being made but my banking app showed the payment was made. The put me in touch with their research...

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M
11:55 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mr. Cooper - Hazard insurance

Tried for four years to have the hazard ins mr cooper purchases reduced to the balance of the loan called number of times and get cut off or no response to waiting on hold wrote 6 letters requesting reduction no response finally got response 1/13/22 stated we take these requests seriously have response by 2/21/22 no response just went ahead and bought in...

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M
7:36 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mr. Cooper - Denied deferral after forbearance-bait & switch

Mr Cooper intently and willfully mislead homeowners during the Cares Act period/Pandemic with regards to deferrals as an option at the end of forbearance periods. Their agents call you periodically to “check on you” and ask if you need more time and make you think that a deferral is available! I specifically stated “I am only interested in a deferral at the...

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