Overview of Mr. Cooper complaint handling
509 Mr. Cooper reviews first appeared on Complaints Board on Aug 29, 2007. The latest review Missing payment was posted on Mar 29, 2022. The latest complaint Hazard insurance was resolved on Mar 01, 2022. Mr. Cooper has an average consumer rating of 3 stars from 509 reviews. Mr. Cooper has resolved 243 complaints.
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Latest Mr. Cooper's resolved complaints
Latest Mr. Cooper’s complaints
On September 9, 2021 I made a payment to Mr Cooper/ Nationstar that they said I didn’t make. I didn’t notice this until the end of November when I went to make my December payment from their app. I contacted them and they said they had no record of it being made but my banking app showed the payment was made. The put me in touch with their research...Read full review
Tried for four years to have the hazard ins mr cooper purchases reduced to the balance of the loan called number of times and get cut off or no response to waiting on hold wrote 6 letters requesting reduction no response finally got response 1/13/22 stated we take these requests seriously have response by 2/21/22 no response just went ahead and bought in...Read full review
Mr Cooper intently and willfully mislead homeowners during the Cares Act period/Pandemic with regards to deferrals as an option at the end of forbearance periods. Their agents call you periodically to “check on you” and ask if you need more time and make you think that a deferral is available! I specifically stated “I am only interested in a deferral at the...Read full review