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Mr. Cooper
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Mr. Cooper
reviews & complaints

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512 complaints
243 resolved 269 unresolved
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O
5:49 am

Mr. Cooper - Escrow

Hi,

I am confused about why I have not been contacted after I set up escrow to pay my home insurance? I am on a fixed income and the company has me billed for $1024.00 on July 19,2022! The insurance is supposed to be paid by Mr. Cooper now. So this bill should be paid by Mr. Cooper and I pay the MONTHLY payment of $299.00 a month to Mr. Cooper WITH MY MORTGAGE BILL! I was expecting this added on July payment. But it is still $479.81. PLEASE! I need my insurance and I am on a fixed income. I CANNOT pay a lump sum!

Desired outcome: Please pay my State Farm insurance!

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L
2:56 pm
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I participated in the covid forbearance plan, after a month I wanted to end it but was advised by Mr. Cooper that it would be in my best interest to complete the 3 months so I did. In the end of the plan I applied for a loan modification on 4-6-22 which went on for over a month with no communication I even emailed Raymond Dillman because I could never get...

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I have had mortgages with several companies over 40+ years and have never encountered the problems I have had with Mr. Cooper. Mr. Cooper bought my mortgage from the company I used and I have had nothing but trouble with them. I arranged automatic monthly payments, which they were happy to set up. I then tried to make additional principal payments through...

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9:41 pm
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On September 9, 2021 I made a payment to Mr Cooper/ Nationstar that they said I didn’t make. I didn’t notice this until the end of November when I went to make my December payment from their app. I contacted them and they said they had no record of it being made but my banking app showed the payment was made. The put me in touch with their research...

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M
11:55 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Cooper - Hazard insurance

Tried for four years to have the hazard ins mr cooper purchases reduced to the balance of the loan called number of times and get cut off or no response to waiting on hold wrote 6 letters requesting reduction no response finally got response 1/13/22 stated we take these requests seriously have response by 2/21/22 no response just went ahead and bought ins at higher amount 85,000 on 35,000 loan balance create a ticket system ignores my tickets chat system no help all they do is ignore me and lie every year the ins goes up 200 to 400$ financial hardship caused by higher payments

Desired outcome: reduced to balance of loan (hazard ins)

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Resolved

denied request reason LPI charge to back of the loan, as it must be charged to the escrow account. what does it mean

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M
7:36 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mr Cooper intently and willfully mislead homeowners during the Cares Act period/Pandemic with regards to deferrals as an option at the end of forbearance periods. Their agents call you periodically to “check on you” and ask if you need more time and make you think that a deferral is available! I specifically stated “I am only interested in a deferral at the...

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M
7:27 pm
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I have a home mortgage with Mr Cooper I have 31 yrs. lift owing. I was using Mr Coopers Mortgage Pay Off Calculator from their website. The calculator showed if I put $10,000.00 on my principal that I would go from 31yrs lift on my mortgage to 14 yrs. lift on my mortgage. I called and talked with a rep from Mr Cooper they used the calculator and said ye...

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G
2:29 pm
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This review was chosen algorithmically as the most valued customer feedback.

After the nightmare of going through loss mitigation & being denied all options after my forbearance ended accept a conditional short sale or deed in leu of. I got no help at all. I resubmitted a new application which was the same circus but worse & applied for the California home owners assistance fund which was denied due to Mr. Cooper saying I was not...

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J
5:58 pm

Mr. Cooper - Customer service calls are incessant.

I pay mortgage on time before or on the grace period every single time. I have never been late. I had two other mortgage providers before this and neither would call me as much as these people.

I am now on a temporary forbearence, have kept up and made payments and will be caught up by the 28th with no issues. I have followed all the rules and i am in excellent standing.

However even before this, i would get a call if it was even one day past the legal grace period. Every single day. Again this never happened with my previous mortgage providers. To make it worse when they call they do not call themselves Mr. Cooper they say they are a debt collector.

I have had it! I am not going to be bullied out of paying during the grace period or using a temporary forbearence and being made to feel i have done something wrong when they approved it!

I am livid and am tired of getting calls! I am within my legal right and timed frame! I will be filing a complaint very soon to have their practices looked into.

Desired outcome: I would appreciate an explanation, an apology, and to talk to someone with some common sense who can actually take me seriously that when i say i do not want to be contacted unless i contact you first, i mean it!!!

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ADVERTISIMENT
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11:51 pm
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Mr. Cooper - monthly statement

my account number is 0641364716 and i have not received a monthly statement for about 8 months I have been using old statements and coupons why has mr. cooper stopped sending me a monthly statement I have notified you a bunch of times and still no statement I always received them before and I would like for you to correct this please do this as it does not make mr. cooper look very good maybe this time it will be corrected I sure hope so

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Update by oilgas
Jan 24, 2022 11:52 pm

no comment

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Y
3:13 pm

Mr. Cooper - Principal payments (and original documented payment wrong amount)

We were paying 152, 000 loan (principal amount). The interest PNC Mortgage (forgot to lock in they stated), so the original loan should have been at 3.2% not 4.9%. They apologized since realizing that's against the law.

Then the extra principal just seems to not make it on the loan and the amount owed should be in the negative at this point, but they still show a balance of 8, 832.00. So, will we ever get the extra principal we paid on the loan? Why are these loans not watched closer by the federal government? This was a 15 year. We want the principal back one month paying two payments because they lost one. It was their broken system online. It kept asking us to take COVID reief and every time we tried paying it would flash COVID relief.

Desired outcome: Money adjusted and principal paid documented on the account.

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Dear Sir: I had a fire at my residence 5579 Chamberlain, St. Louis, MO 63112-3412 in September 2019. At that time my mortgage for this residence was being serviced by Nationstar acct. #0251303298 my insurance Company was Nationwide and they sent me a check in the amount of $22, 385.30 they included my name (Cleo Barnett) my husband's name (James Barnett...

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C
3:25 pm
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This review was chosen algorithmically as the most valued customer feedback.

Mr. Cooper took over my mortgage on November 1, 2021. I have had issues with the handling of my mortgage ever since. I was on a forbearance that was due to end on December 31, 2021. I kept getting frequent phone calls (from the beginning of them taking over my mortgage) asking if I was going to be able to pay off my forbearance. I informed them, yes, and...

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S
8:34 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

During COVID we were offered an opportunity to "pause" our mortgage payments and later have them added to our end of the mortgage. This came in handy as I was making less money working remotely and our condo was going through an assessment. After the 6 months we were instructed to resume making three consecutive monthly payments and they would send us a new...

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ADVERTISIMENT
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1:52 pm
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper - Exiting forbearance nightmare

We placed our loan in forebearance Oct 2020 because I was unemployed. In Sept 2021 we started working with Mr Cooper on options. We had only missed four payments. This set us into a whirlwind of miscommunication and lack of employees understanding any of the partial claim or loan modification procedures. I had to borrow money to get caught up because mr Cooper employees threatened to report us as late payments and ruin credit. I do t think that is how US government intended Mr Cooper to help people. I was told to stop making payments because it messed up paperwork and had to start partial claim over. So after many calls and many different reps telling lies basically about the process, I borrowed the money and paid Mr Cooper what I owed them.

Desired outcome: Mr Cooper to acknowledge poor service and review recorded conversations where I was told so many lies about the process.

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M
1:21 pm

Mr. Cooper - Mortgage improerly sold nation star /champion

Need helpt long list of people sue
nation star champion and you
have THREE different alwyer claming to be lwyaer for nationstar who out of business all lawyer are hiding in MA quting MA rules
NOT USING NH RULES

AND EVERY ONE SUEING YOU FORCLSURE FRAUD
CFPB COMLAINT 86 MILLION EVER STATE AG EVER LAWYER AND EVERY MORTAGE COMPANY ALL HAVE DIFFERENT NEED SAW ON NEWS YOU SIAD THE RE LONG LIST OF PEOPLE MAYBE EVERY NOT INCLUDE
WELSSFARGO SOD TO CHAMPION /NATION EVERY STAE SAID YOU SHOULD CEASE AND DESIST OR ADD YOU TO CASE
Ilegal forclore no proper nootice of forclosure no reguired on site sale in NH
sold third part never came refused payment
ther is also many banking complaints too HUD coplaints are you respondisable
ALL ADA title IV violation
two different lawyer saying the repesnt you and nationstar out of businsss in 2017
both in fighting in NH Court one forclosure lawsuit me
othe being evicted for wrong forcloste
both say they represent you nation star
Mirriione - Shaughnessy Uitti
2 Battery march park
Quincy MA 02169
ORLANS PC
PO BOX 540540
Waltham MA 02454

AMS claiming be new mortgate company
also debt charged off tototally differnt tax ID
you might be brought tax fraud too
you have been ok becuase Covid
request investigation

Desired outcome: please look my situation CFPB sayx should cease or be fined again

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J
9:29 am

Mr. Cooper - Late Fee

I mortgage was just transferred to mr.Cooper and they are telling me I owe a $10 late fee from my previous mortgage service provider since November of 2020. It is currently November of 2021. I've been told by there customer service personnel on two occasions that they are going to remove this late fee, then the same person gets back on the line stating it's from Bank of America and there is nothing they can do. Bank of America charges $25 as a late fee not $10. I believe This company MR. Cooper is bleeding people drop by drop.

Desired outcome: Apply the $10 I made towards principle on my first payment towards my princle instead of robbing me for a late fee I didn’t owe to Bank of America.

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2:54 pm
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This review was chosen algorithmically as the most valued customer feedback.

I contacted Mr. Cooper my mortgage company the very beginning of my refinance process that began in October. I have since been in contact with them via email and phone at least once every week keeping them updated. I wanted them to know I was refinancing and keep them in the loop as to closing and funding dates. Unfortunately someone in the new lender...

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M
10:09 am

Mr. Cooper - Unexceptable Ploy

We received a Mortgage in 2020 and it was sold to Mr. Cooper. Since having our mortgage account handled by Mr Cooper we have had nothing but issues which they have failed to resolve. In June 2021, we noticed an escrow amount taken out of our payment. However, we do not have an escrow and we pay our own taxes and Insurance. I contacted Mr Cooper, and they said that it was added by mistake and they would remove. It was removed for 4 months and then in October it showed up again. They actually paid my insurance company even though I had made the payment. Again I called, and they said it will be removed. However, out comes November Payment request and they now have paid a insurance company another $2400 and charged us for the escrow account even though they identified it was for someone else. Hours spent on the phone and our escrow account is short over $3000, they have increased our payment and all the extra we were paying to pay down our debt is being used to pay an escrow account we don't have. Called several hours to resolve, still no resolution. For December our payment has now gone up over $400 than it should to pay our escrow. They state they have to get the money back from both insurance companies to reinstate our account. Why is their mistake costing us? All the extra payments I made I am losing interest paid, and they will not reimburse me that. S

Desired outcome: Escrow removed, money paid will reduce the interest for those months.

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K
12:13 pm
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, My name is Katharine Ingersoll I am currently a Mr Cooper client with an existing mortgage. In June I received a letter regarding FHA streamline financing. So I called and started the process. My main reason for this refi was to remove my ex from the loan since he had signed a quit claim deed in 2014. He was removed from the deed...

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