Morrisons Customer Service Phone, Email, Contacts

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1.1 592 Reviews

How responsive is Morrisons's customer service?

14 Resolved
575 Unresolved
Very poor 🤒
We don't know much about how Morrisons handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Morrisons and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Morrisons reviews and complaints 592

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Newest Morrisons reviews and complaints

1:24 am EDT

Morrisons manager bullying me

Hi my name is asim mustafaraj I work as general assistant nights on watford store Morrison I have been there almost 3 months and since day 1 have been bullied by a manager called kamil have reported this and nothing has been done today on 9 September 2018 5:53am he told me I am [censored] at my job get out the store you are suspended and oh you just lost your job and I feel so low and disappointed that this bully is allowed to do this please can someone help.[protected]

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10:04 am EDT

Morrisons no carrier bags for their customers

Today went in for a shop load got to the till no carrier bags - witnessed an old person struggling with a full shopping load spoke to the two male managers who was busy having a chat instead of pre warning their customers before they fill their trolleys up nor did they assist an old man who had a complete big trolley full of shopping their answer i will have a word with the girl who orders them not let me help you i will go and get a box or we will deliver them for you oh no what they did was carry on having a conversation which i intrupted, i am a manager for a multi million pound company what would my answer be i would go and get some boxes or i would deliver the goods for them free of charge i would be helping the till staff with their customers i would not be stood talking about what i did last night and what i am doing tonight they want sacking its pointless looking pretty they need to cate have empathy and do the job you pay them to do - management they are never managers in a million years if you want to push all your customers to tescos where they do care and look after their customers then crack on your going the right way . The staff on the tills are being let down by your so called managers. I am manager for a 4.2 million pound store and i am shocked by the lack of support they have for their staff n care and empathy snd a solution for their customers unbelieveable !

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4:09 am EDT
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Morrisons prosecco


Mine is not really a complaint but just a question.

My question is
" why is there a chiller display fridge holding over 60 bottles of white wine for customers to grab but NEVER has prosecco in it.

I have asked twice now in store with different responses.
One was Prosecco can only be stored at a certain temp, strange as I keep mine in a very cold fridge.

The second from the Manager on shift was " we have to follow a plan"

Seems you are missing a trick and covering all angles, showcasing loads of prosecco on the shelves but you can't grab a chilled bottle on route to friends.

I buy prosecco every wk so was stunned to be maybe its a summer wouldn't say that to someone drinking beer.

im not asking for 30 bottles to be chilled but 10 might be a start.

Me and my friends drink Prosecco all year long.

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7:25 am EDT
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Morrisons uncle bens rice

I bought a packet of uncle bens rice from Morrison's in Malvern, Worcestershire Thursday last week (23/08/2018). I opened it lastnight and poured it into a pan to cook for me and my 8 month old son. The expiry date is 25/07/2019.
Over 60% of the product was stuck together and covered in mould. I have photo evidence of the product the pan and the expiry date on the packaging. I will take this further as my child had to go without dinner until a lot later that night due to having nothing to cook for him and having to wait for a friend to physically bring over some food for him to eat.

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7:49 am EDT
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Morrisons public toilets in store

Myself and my wife visited the Beverley Superstore, unfortunately I had to visit the public toilets and use one of the cubicles, after using the facilities I found that one of my trouser legs was soaked, it would appear that the toilet was leaking and the floor was awash.
I went to customer services, and after a time when I managed to convince her that my embarrassing situation was more important than having a phone conversation, I was then informed that a cleaner was not on site and wouldn't be on duty till 12.00 noon, some hour and a half later.
I was then introduced to Lee (duty manager?), who went to inspect the cubicle, and arranged to have the cubicle put out of order, and arranged to have 10, 000 points put on my More Than card, and agreed to pay for dry cleaning of my shorts.
The actions of Lee are to be commended and I send my thanks.
However the lack of checking facilities and general maintenance have to be questioned, that resulted my obvious embarrassment when walking through the store with wet shorts.
Public buildings with out a duty cleaner, not to be recommended

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6:00 am EDT

Morrisons driver

Yesterday one of your delivery drivers was blocking the road I awaited patiently for him as I could see movement in the van.
After 5 minutes he appeared from the side of the vehicle and began bringing the shopping to the customers house. It seemed as if the driver was moving at snail pace purposely because to bring 5 bags of shopping I think would take a few minutes.
When I sounded my horn the driver then decided to have a discussion with the customer completely ignoring me and the fact that he was not only blocking the road but was also on the wrong side which is a driving offence. He never moved the vehicle and began hurling abuse i then had to reverse my vehicle back down the road turn round and go back.
Our family has always been a very loyal customer to Morrison's supermarket as we have always found the staff to be very helpful and friendly but after this unsavoury situation I will be rethinking where I shop.

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6:47 pm EDT

Morrisons Customer service - delivery staff

Twice we had a very rude delivery staff named Helen who brought us our online shopping in Northampton. The first time we had her as delivery person, she was very aggressive in her mannerism and hostile towards me hence I had to leave my wife to get the shopping bags. When I heard my wife scream I run to the door and saw that the delivery person had dropped 2 heavy bags filled with 1 liter coca cola bottles on my wife's bare feet and didn't even apologize. As my wife stood crying at our door, I asked what happened. My wife explained the bags were dropped onto her feet. I asked this Helen why she had assaulted my wife and she shrugged and just said "my fingers hurt from holding the bags" . I asked her for her full name which she refused to give to me, shrugged again and walked off to her van driving off. No apology. No email to leave feedback ratings.
The second time this Helen delivered again and again there was no customer service. She didn't speak, just dropped our bags to the floor (incl. eggs) and then walked off to her van. Again we received no email to leave feedback ratings.
What happened to customer service ? Morrison's, why are you allowing those staff to treat us customers like this? We wont be ordering online again in fear of getting this horrid delivery person again. What happened to the nice people we use to have?

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11:52 am EDT
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Morrisons bullseye original bbq sauce

We love this sauce. However, when I purchased a new bottle recently from Morrisons, it tasted different. Much sweeter and lacking the 'vinegar' punch that the previous bottle had. So much so - that we really don't like it! The old bottle label had a number below the best before information of R812102. The new bottle number is R814902.

Please could you look into this for me? This sauce is not cheap at £2.50 a bottle and I'm now very unsure whether to risk buying another bottle.

Amanda Greenwood.

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7:13 pm EDT
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Morrisons food with mold on it

Hello there I went in to morrisons in borehamwood I done some shopping on a weekly basis im a really good customer I go I the store every week to do my shopping I spend a lot of money in there and some of the food I buy is out of date... Like milk bread etc... I can go on most of my food I buy from your store is really good and can last for days but the last few weeks i've add to put in the bin as I could not eat it as i've got cancer and ive got to be clean all time and when I see food with mold on it I can not eat it i'm really not happy at all i'm not going to any of your store again...

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8:33 am EDT

Morrisons customer service - the despicable treatment of black people in morrisons walworth road, london se17

I want to complain about the despicable treatment i received in morrisons waworth road today mon 23rd july between 9.00 and 10 am.

I was pushed and attacked by a jamaican staff member called iivy for not using a tong. However there were no tongs to use. She continued the abuse ater i had walked away. The african security guard joined in when i got to the till and only stopped when i threatened him with the police for harrassment.

It appears to me that they attack ethnic minorities who enter this particular shop as i have had numerous difficulties
with members of staff and management.

There behaviour is inappropriate and illegal.

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1:45 pm EDT

Morrisons produce and flowers

I watched your amazing new advert, but was so disappointed with my purchases.

I spent over £40 on flowers, now completely dead within three days! A totally embarrassing gift to a loved one.
For years all my purchases of various flowers from all your competitors lasted 10 to 14 days.

The deli sausages were like bags of flavourless liquid, so so disappointed and won't be back

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11:10 am EDT
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Morrisons staffs attitude

I went Brentwood store on Sunday 8th 7 18
To buy some beers that was advertised.
So I put 3 boxes of beer in my trolley.
Got to check out and I had the rudest cashier in all my years of shopping.
Shè said my 63.39 for 9 items. So said the beers are £21.
She said I don't know the offers. Then I went say something else she said I'm calling someone wait.
She then turn her back on me and said to other cashier I'm so hot .
The of lady came a long and said no they are not in the offer so I tried to explain but they where having done of it. Said I should look as they don't know all the deals.
But on the pallet it said beers and cider £21
We have sold out so they have put those on there.
She took me to a checkout and rang my bill up. Again it was wrong .
I was treated so bad I will not use that shop again and it's my local. I kn ow it's hot.
But it's life we all have to work even me and I have to stand 8 hours. Your cashiers are lucky they can sit down.
Unhappy customer. Becourse this shop is my local. But I will not be treated like that.
I have also tried to ring this store today to speak to the manager Mark relton no answer.

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11:37 am EDT

Morrisons complaint

I was in the llanishen store today when I went to select a Ben and Jerry's ice cream in the small freezer infront of the hot meat counter/ pastry counter. It was a good job that I looked first into the freezer as there was a frozen broken bottle of corona I cut my finger from the glass in the freezer. I took it out and mentioned it to a staff member. As I carried on my shopping I was shocked to see that the freezer wasnt immediately dealt with. Where was the health and safety protocols. I accept you are busy but what would happen it a partially sighted person LIKE MY MOTHER had reached in to get one. Secondly went to the caffe to have a small breakfast. To my disgust on recieving my breakfast. You could have used the fried egg as a trampoline as it was that rubbery. The sausage looked awful and the beans where as dry as a bone. Burnt toast and abother thing it wasnt even hot and two week prior to this I had two extra hash browns which was still frozen in the center. Where is the health and hygiene come in to this. Most of the shelves are empty and veg is going off on the shelves like potatoes going rotten and seeding. Yours mrs mathison

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1:08 pm EDT

Morrisons cafe

Myself husband and 3 children went into Morrison's cafe on outland road Plymouth today 2/7/18 we couldn't get any cold fizzy drinks because of a co2 problem then we couldn't get any of the 5 children's meals I asked for my autistic son had a melt down which wasn't great for any of the family. I then asked for couple of normal meals and was told no sorry haven't got when we were finally able to get something we asked for I was asked would I like onion rings and bread and butter so I said yes but when our meals came out no bread or onion rings when I asked for them she said sorry haven't got any. When I then asked for a child's cheeseburger she said sorry we don't have any ice cream and I had to pay double for bottles of coke. So we didn't benefit from the free children's meals because we couldn't get anything apart from cheeseburger which myyoungest didn't eat because it was horrible.

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4:34 am EDT

Morrisons no reply to email

On 22 June I wrote an email to your customer services department detailing a serious complaint. Your ref is Wm Morrison Supermarkets PLC - [protected] [ ref:_00DD0ojDb._500D01kkbiL:ref ]

I have still not received a substantive reply to my complaint.

Despite posting this on Facebook and Twitter and getting promises from your staff that they would look into it I have still not heard anything.

My complaint concerned your store manager, who apparently disagrees with my complaint, but will not say why or communicate with me. As Mandy Rice-Davies once famously said 'well he would, wouldn't he'!

I have emailed your CEO but have not even had an acknowledgement, let alone a reply.

I have always enjoyed shopping at Morrisons and do not like wasting my time pursuing this matter and I am sure that the small adverse publicity you are getting does you no favours either.

Please will you either resolve this matter or at least tell me to 'get lost', so that I can then decide whether to escalate the matter or not.

Nigel Spearing

6 Myton Crofts
Leamington Spa CV31 3NZ

Mobile [protected]

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2:47 am EDT
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Morrisons unnecessary noise while cleaning of windows

At 6.00 a.m. this morning, Sunday 17th June, my wife and I were awoken by a continuous reversing signal linked to a window cleaning device service the Yate Store at Morrison's. After two and a half hours it was still causing irritation.
Whilst I accept that maintenance work may be necessary, the hour and the day is not acceptable. Surely the reversing "bleep" could have been silenced if the work had to be done at this time.
We live within 200 metres of the store at 7 Tyning Close, Yate. [protected])

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5:39 am EDT

Morrisons complaining about how rude staff are

I went into my local morrisons based in a town called EASTWOOD in Nottinghamshire the other day, and I got stuck in finding a product and saw a lady staff member who was actually filling the shelves, I went over to her and asked where this item was that I was looking for. She said she was actually helping another customer which to my knowledge wen I actually went over to her I saw her filling shelves and at that point she was not helping another customer as there was nobody around to state otherwise, so I found this absolutely disgusting and I then walked out of the store. Bearing in mind I shop all the time at morrisons in this area every week and do a full shop and I can spend between £30 and & £70 per week, I wish I got her name and I was actually chattngto someone who told me to send a complaint in to yourselves, I did actually think about ringing Trafinf Standards but thought would send this complaint first and see how you deal with this, if I am not satisfied in any way with the outcome then I have no choice but to contact these people. I am disgusted and at the moment I haven't been in since that day.
Kind regards Amanda

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11:44 am EDT
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Morrisons product

BA12 8NQ
Tel no [protected]

Dear or Madam,
I resently purchased 2, boxes of kronebourg 1664. When I went to take some bottles from one of the boxes I felt a sharp pain in one of my fingers and noticed my finger was bleeding. On looking inside the box I noticed that one of the bottles was broken I checked the box to see if it was wet but the box was dry and there was know staining on the box. I can only assume that this is a fault during the manufacture stage. Please could you do some investigations and let me know the outcome.



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2:14 am EDT
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Morrisons poor service

I shop every week at the Morrisons store in Whitehaven (and have done so since it opened back in the 90's) but yesterday was the worst shopping experience I've had. I'll list the issues I had - it was 15:30 hours when I entered the store.

1. The fruit and vegetable section was probably less than 50% stocked.

2. At the deli counter, I asked for I/2Lb of gammon ham - they had run out.

3. I then asked for 1/2Lb of Belgian beer ham only to be told there was none sliced and they had no-one available top slice any more. I couldn't believe that comment!

4. I then asked for, and got, 1/2Lb of corned beef, however the way it was wrapped and bagged, my 3 year old could have done a better job. I'm not blaming the server, as she didn't look as if she was even in her teens and had obviously received very little, if any, training.

5. I then went to the wine section and this was also barely 50% stocked.

Finally, having given up on this experience, I took what little shopping I'd bought to the check-out, only to find out that there were only 2 check-out's manned out of approximately 10. The customer being served at the check-out in front of me complained to the check-out staff member about the shocking lack of choice in the store & the shocking service at the check-out - I made it known that I was in complete agreement with her. Even the member of staff on the check-out said that staff morale in the store was at an all time low due to reduced staffing levels and the "kids" that the company are employing, presumably to keep the cost of wages down.

I'm just thankful there's a Tesco store in Whitehaven as that is where I'll be shopping in the future until Morrisons get their act together.

I would like to think I would get a reply to this complaint - my contact details are as follows;

E-mail address: michael. [protected]

Home telephone number: [protected]

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1:30 pm EDT

Morrisons food

I was in Morrison's cafe Aberystwyth this afternoon and I orders food a tiastie and chips it took over an hour and I went to the till to find out what's happninv with the food I ordered another customer had said the man cane out with it and went and put it back under the heat lamp for at least another 10-15mins my food was cold... I also ordered a hot chocolate and there was no chocolate in of just warm milk told the lady she said just have something else didn't even bother checking machines or putting a sign up to say it was out of order the tables were all full I always eat at Morrison's normally but today was shocking and service was disgusting didn't even have a sorry!

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Morrisons In-depth Review

Website Design and User Experience: The website design of Morrisons is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Product Range and Availability: Morrisons offers a wide range of products, including fresh produce, groceries, household items, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Morrisons provides competitive prices and offers good value for money. The prices are often lower compared to other supermarkets, and the quality of the products justifies the cost.

Delivery Options and Efficiency: Morrisons offers various delivery options, including home delivery and click and collect. The delivery service is efficient, with prompt and reliable delivery times. The website also provides real-time tracking of orders.

Customer Service and Support: Morrisons has excellent customer service and support. The staff is friendly, knowledgeable, and always ready to assist with any queries or concerns. They provide prompt responses and strive to ensure customer satisfaction.

Quality and Freshness of Products: Morrisons maintains high standards of quality and freshness for its products. The fresh produce is of excellent quality, and the packaged goods are well within their expiration dates.

Loyalty Programs and Promotions: Morrisons offers a loyalty program that provides exclusive discounts and rewards to its members. They also regularly run promotions and special offers, allowing customers to save money on their purchases.

Sustainability and Ethical Practices: Morrisons is committed to sustainability and ethical practices. They source their products responsibly, support local suppliers, and have initiatives in place to reduce waste and carbon footprint.

Online Ordering Process: The online ordering process at Morrisons is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Customers can easily customize their orders and select delivery or collection options.

Returns and Refunds Policy: Morrisons has a fair returns and refunds policy. If there are any issues with the products, they offer hassle-free returns and provide refunds or replacements promptly.

Overall Shopping Experience: Shopping at Morrisons is a pleasant experience overall. The website is user-friendly, the product range is extensive, and the prices are competitive. The efficient delivery service and excellent customer support further enhance the overall shopping experience.

Comparison with Competitors: Morrisons stands out from its competitors with its competitive pricing, wide product range, and excellent customer service. It offers a strong alternative to other supermarkets, providing a satisfying shopping experience.

Customer Reviews and Ratings: Morrisons has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive prices, and efficient service. The overall satisfaction level is high.

Pros and Cons of Shopping at Morrisons: The pros of shopping at Morrisons include competitive prices, a wide product range, excellent customer service, and efficient delivery options. The cons may include occasional out-of-stock items and limited delivery slots during peak times.

Recommendations and Conclusion: I would highly recommend shopping at Morrisons for its user-friendly website, competitive prices, wide product range, and excellent customer service. The overall shopping experience is satisfying, and the quality of products is commendable. Morrisons is a reliable choice for grocery shopping.

How to file a complaint about Morrisons?

1. Log in or create an account: Ensure you are logged in to your account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and account for notifications related to your complaint or review.

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+44 345 611 6111 +44 345 322 0000 More phone numbers


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