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Moe's Southwest Grill
Moe's Southwest Grill Customer Service Phone, Email, Contacts

Moe's Southwest Grill
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1.1 264 Reviews

Moe's Southwest Grill Complaints Summary

7 Resolved
256 Unresolved
Our verdict: If considering services from Moe's Southwest Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Moe's Southwest Grill reviews & complaints 264

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T
12:49 pm EDT

Moe's Southwest Grill service and product

I frequent Moe's restaurant about once or twice a week. Every time I go to the Newnan store, I get very very poor service from customer service to the food. The food either has flies surrounding it or it's cold. The chips are burned and the salsa bar is either nasty or they are out of salsa. I have tried to give them multiple chances, but I have finally concluded after several tries that it's not getting better. I truly believe it's the current staff because it was a great establishment. I'm not going to waste my money at this establishment anymore.

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6:23 pm EDT
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Moe's Southwest Grill manager christian and staff

Husband came in around 540 on 10/11/19. He said he had to repeat his order multiple times. Staff was not attentive. Even made the comment they looked like they were on something. He goes to check out and there are no chips. So he's waiting. A male staff member says what do you want. NOT sir can I help you, but what do you want. My husband responded I was just waiting for some chips man. And the guy just looked at him and said nothing. My husband then took our food and left. Came home and told me about this experience and so I called the store. Spoke to the manager Christian. Who is absolutely rude. Did not manage our conversation as a manger should. I told him why we were upset and he said I'm sorry. I said that's it? He laughed...laughed at me on the phone and said what would you like me to do?
Completely rude and uncalled for. Should not be a manager at all. If this is how Moes goes about handling situations, this is one messed up company.
Please reach out to this location and fix this.

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2:16 pm EDT

Moe's Southwest Grill rice bowl

I ordered grub hub, has the rice bowl and queso cheese delivered. I called store and basically was treated horribly. Rather than make it right argue with me. I told them I would not touch it and they could take it back to see it wasn't right. But no just argue with me. So then I reached out to grub hub to complain and the employee lied and said order was correct. Grub hub refused to do anything. I have pics of a rice bowl with no rice or beans as ordered. I have pics of it. Never had a issue at any other moes when ordering on grub hub. Rice bowl below in pic. With no rice bowl. I have ordered this at least 100 times across the United States. I don't appreciate employees lying and being treated as a [censored]. Very unprofessional employees. I want to speak with someone from corporate headquarters regarding the situation and employee. [protected]

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8:44 am EDT

Moe's Southwest Grill poor management

I was employed at the Moes located in columbia. My GM ( Marcus Young) and assistant manager (Jermaine Fludd) have been firing a lot of hard working employees. Everything is based off of there feelings. They would schedule me to work certain days during the week and an hour or so before my shift message me telling me to come in earlier then expected. I would be scheduled at 5-close and would have to change my agenda so I could come in at 2. We NEVER GET BREAKS. I work 10-11 hour shifts with Zero breaks! They pay we're supposed to receive isn't at all what we make. This Moes really needs to be looked into. Also they're is an issue with getting paid. I got in a car accident the night they fired me. I loved my job and I was great at what I did but the management is very poor!

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5:35 pm EDT
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Moe's Southwest Grill vegetable bowl

My name is Rokeya kabir. I am signed up online [protected]@gmail.com. I just made a mobile order today to pick up from the drive through. Usually, when I pick up from drive through it's because I am in a rush. This is the second time, they didn't put everything in the bowl. I wish I took a picture. There was nothing but rice, beans and a couple of jalapeños. I go to Moe's because it's quick and close to my office. I don't think I want to stop by anymore.

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12:49 pm EDT

Moe's Southwest Grill food and service

Upon entering the establishment there was not one staff member visible for 2.5 minutes. Nobody had greeted us. Upon ordering my wrong Doug I asked if the chicken was spicy because I cannot have spices and I was allergic to jalapeños young lady said no and then head pico sour cream lettuce and cheese placed on my wrong Doug my other family members ordered but they wanted. We've received broken chips that were so small we could not even dip into our queso sauce that we purchased for 399. After taking three bites of my wrong Doug my mouth was on fire . I asked a young lady who was cleaning tables what was in the pico she told me jalapeños and then asked for a manager who had no sympathy did not apologize nor did he offer to make me a new Wrong Doug or refund me my money. Thank God I was not rushed to the emergency room and I stopped eating it. I work hard for my money my total bill was $31 and change and I was never so disgusted before in my life with the service and the managers attitude. I then asked for a district manager's name which he said was Kris but is very rarely there he did scramble to find a business card which I had emailed her twice and still to this day have not heard a response from her wrong Doug or refund me my money. Thank God I was not rushed to the emergency room I stopped eating it. I work hard for my money my total bill was $31 and change and I was never so disgusted before in my life with the service and the managers attitude. I then asked for a district managers name which he said was Chris but is very rarely there he did scramble to find a business card which I had emailed her twice and still to this day I have not heard a response from her . As of right now I will no longer be returning to Moe's .

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9:31 am EDT

Moe's Southwest Grill customer service and food

I was at your Gainesville, Georgia location on 10/7/2019, when I was about to check out they told me that I needed to down load the app to be able to get my burrito for $5.99. I was not aware of this promotion. I love Moe's specially Moe Monday so I had to pay a full prize for a $5.99 special on Mondays. When I got to seat down and eat my burrito the steak was sooo salty that I wasn't able to eat it. This is the worse customer service I ever had in your location I went to the registered and informed them about the steak being so salty they didn't offer to give me something else just told me that they will notify the manager so what I did, I left my tray with my food at the counter and left the restaurant.. and the employee I was talking to had the nerve to greet me and tell me to come again. I was like REALLY!

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6:38 pm EDT

Moe's Southwest Grill amount of food in meals

My wife and I went in to order food to go. My wife ordered a salad and the lettuce they put into it was maybe 6 pieces of lettuce. In my opinion we did not get our moneys worth. The young lady serving our food was clueless of how to make the meals. Also I asked for black beans and you could tell there were hardly any left. She kept digging to get them out and the salad had maybe 10 beans total on top. I ordered a homewrecker burrito and the tortilla was not warm to start off. I asked for steak which she forgot about and put on the end. I also wanted black beans and she kept digging to find them to put them on my burrito and i got about 6 more black beans. The burrito was not to what I am used to eating while at Moes. The last few times eating at this location have not been worth while. Also while the young lady was making my burrito she leaned over to get onions for my burrito and her shirt was all in my burrito. Very displeased with overall outcome of our meal

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J
9:01 pm EDT

Moe's Southwest Grill dirty restaurant and no salsa

The dining area had only one table halfway decent. The salsa has 3 salsas completely out and when i asked for a refill they said there was none. There was salsa spilled all over the place, chips crushed on athe floors and seats, spills on tables and just despicable and unappetizing. The garbage disposals were in great need to be emptied. In great need of attention. Additionally, the pop machine ran out of ice.

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N
7:36 pm EDT

Moe's Southwest Grill food, management, customer service, cleanliness of store

While visiting my local Moe's the employees did not change their gloves after touching their faces, adjusting glasses, and handling money. I was waiting for my Wrong Doug to finish cooking on the grill, a young male employees pants were falling down, his underwear exposed, with his gloves hands pulled up his pants then grabbed my food from the grill. The manager, who did not give her name, witnessed this event out did not pull the young man off the line or correct him. I brought it to her attention. She simply said with a roll of her eyes ‘I know, and'? I asked for a refund of my meal. Which was granted. I will never visit a Moe's again. So please do not offer me anything meals, coupons, etc Teach your employees better and train your managers. Teach them customer service and holding their employees to a higher level of expectation.
I'm absolutely disgusted. You've lost a customer in me.

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6:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Moe's Southwest Grill an email

I received an email today that "all 11 Moe's locations" are offering a $3.79 burrito for national taco day. I went and stood in line for 45 minutes of my time just to get told that's Florida locations. The email was misleading and I ended up paying way more than I thought I was going to be paying today and from someone who eats Moe's often I probably won't be back for awhile. This is ridiculous and my price should of been honored! And I feel bad for everyone else that wasted their time today.

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6:33 pm EDT

Moe's Southwest Grill rewards

I went to Moe's earlier and I tried to use the 10.00 reward coupon that I have in the app. I also work for Novant health and we receive a discount for working there. At checkout I was given the Novant health discount, but was unable to use the $10.00 reward money. Once you click on the reward you have to use it before the timer runs out. So now I am out of my reward for $10.00 because the cashier said he couldn't do both discounts. My ticket number is [protected]. I am requesting my $10.00 credit back to my account so that I can use it another time.

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11:18 pm EDT

Moe's Southwest Grill customer service

Went to Moe's ordered a complete meal for my after hockey he was starving and all I had was a $100 bill. The meal came to approx $16 with 2 beverages. They refused to take my money because it was a $100 bill. There was no sign or any reference to the rule of no $100 bills allowed. I had to walk out without food and it was completely embarrassing. Went to McDonalds who did take my $100 bill at the drive through. Can you please explain why this occured and I will avoid Moe's due to this incident.

Jarid Futerman

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7:55 pm EDT

Moe's Southwest Grill irresponsible

This is a follow-up to my 8-19-19 slip/fall at this location. On 9/16/19, I contacted the manager and district manager of this location, informing them that I had received the ER bill due to the slip/fall I had there. Both managers informed me that they would attend to this matter and that I should forward my bills to a person within the company. I have submitted two bills thus far and have asked that payment for these bills be submitted to me for further action. Bills from the ER and ambulance total approximate $1200. I was told since this was of "the utmost importance, it would be handled with care and urgency." I appreciated that response from them, except that I have not heard from either one of them since that date or received reimbursement for the expenses. To date, I have sent a couple of emails and no response. If the managers think that I'm going to let them get away with not paying for these bills, they are surely mistaken. It is there responsibility to reimburse me for my medical expenses. My last form of communication to them was on 10/1/19. I texted both managers and no-one has had the decency to contact me and inform me what is the status of my medical bills reimbursement. This desirable solution is that Moe's reimburse me for the medical expenses I incurred...Yes, I have kept all the emails I've sent and the responses I've gotten from them. So, Managers, once again, what is the status of your company reimbursing me for the medical bills that you already have in your possession? I response is highly appreciated!

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6:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Moe's Southwest Grill burrito and customer service

I was very disappointed with my burrito. It was the size of a softball. Very few ingredients and the rice was not fresh. It was hard actually.
I was most upset by Danielle. I was waiting to pay for my food and she was standing at the register texting on her phone. It was extremely rude and unprofessional. She did not even acknowledge me until she was done texting.
I'm sorry to say but I won't be going back to that location. I've been to others and it was great! I will also mention, they were dead and there was only 1 person who mumbled welcome to moes.

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7:45 am EDT

Moe's Southwest Grill service/condition of restaurant

My wife and I went to the Waterford location on Monday September 30th. There was no "welcome to moes" greeting as the only visible employee was busy. As we waited, longer than normal, to order I noticed most of the burrito topping containers were empty or close to empty. We finally ordered my wife's burrito and while the employee was making it my wife went to get salsa from the salsa bar. The employee had to refill containers of toppings while making her burrito. At this time I noticed flies landing on her food. My wife returned with no salsa because there wasn't any. At this point I told the employee to stop, we were leaving. He said nothing. Offered no apology. Its a shame. We go to this location several times a month. I doubt we will return.

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J
1:32 pm EDT

Moe's Southwest Grill terrible delivery service/never received refund

My boyfriend and I always come in and dine at Moe's but we decided to use the app and have our order delivered instead (first time using the delivery service). We ordered around 4:30 and we were given about a 30 minute wait time. Order #[protected]. After waiting about 45 minutes and watching our driver circle around (the app allows you to check the drivers location) we decided to call Moe's, to let them know our wait time goes from 8 minutes to 7 minutes to 5 minutes, then jumps back up to 10 minutes. At this point, I needed to leave for work soon and we still had not received our food. I spoke to Nick on the phone who apologized and offered to either make our order again and have it sent back out (at this point I did not have the time to wait), refund store credit for next time, or to refund my boyfriends card for the 3 rice bowls. We decided to get the refund. Another 15 minutes pass and the food arrives (taking about an hour) my boyfriend noticed a bunch of other fast food bags in the drivers car so we were thinking maybe he kept taking on more deliveries and orders before dropping off ours. I called Nick back to let him know our food did arrive but it was no longer hot and turned to mush. My boyfriend was missing toppings in his bowl and my mother got her order as a meal but we were not given the drink. Nick again apologized and said he will still put the refund through. After 2 weeks we did not receive a refund so I called. Explained the situation and the employee took down our info and said a store manger would be in on either Tuesday or Wednesday but we never got a call. I decide to call again about a week later and spoke to someone else, she said I was in luck because the store owner was in today. She took my information and said she would have him call me back. The same woman calls back to say they will refund us for the soda we did not receive and give us 10 Moe's points. I said I was promised a refund on my order, so I would like my refund. She understood and said she would call me back and I have heard nothing since. My boyfriend and I enjoy coming into Moe's (definitely will not use the delivery service again) but after this type of service it is rather disappointing and gives us a reason to avoid the place.

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12:35 pm EDT

Moe's Southwest Grill customer service

We order our food and the 2 women behind the counter gave us wrong order when we went back to tell them they took other people's orders first instead of fixing ours first than try to blame us for the mix up and kept saying it wasn't them... So besides wasting my whole lunch break and getting aditude and being blamed for their mess up.. We ended up leaving and going else where.. These woman shpuld not be working if they have no customer service... And this happened on september 30 2019 at 12pm.. So u can find out who thy were.. I am very upset and dissatisfied... Never go again

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MyTripUK
MyTripUK
, GB
Sep 30, 2019 12:37 pm EDT
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I feel sorry about your experience

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8:33 pm EDT
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Moe's Southwest Grill lack of diet soda after order was made

This was my first experience going into a Moes in over 8 years due to the poor conditions and lack of service then. I decided to try this Moes in downtown Charlotte and was astounded at the poor condition of the restaurant and the lack of customer service as well as the over cooked dried out meats used to make the Quesadilla. After I paid and got the fountain cup I find that the machines are out of all diet drinks! The manager on duty just tells me he did not know that it is out. Since I ordered a diet drink with the meal it would seem logical that someone would point out this before I ordered, waited and paid for the meal. It reinforces my experience that Moes is a substandard establishment and I will notify the hotel, Charlotte visitors bureau and my colleagues about this issue as the manager made NO EFFORT to solve the issue. let alone clean the place or empty the overflowing garbage containers opr clean the tables / chairs / floor.

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10:02 pm EDT

Moe's Southwest Grill overall everything

My wife and I were looking for dinner and decided to go to Moes located in Northampton Massachusetts. When we arrived it was roughly 8:15pm and there were two heavier set woman working the counter who had zero customer service skills. Throughout our order we were not able to get all the fixings we wanted as a great deal of them were being thrown out by a heavier set woman with a tattoo on her left arm. I quickly Checked the closing time which was 9 and realized they were breaking down.
I'm a District manager for Chili's and totally understand breaking down at the end of the night but ALL product is still available until we are officially closed. (Not 45 minutes before close) It was easily noticeable they were not super excited we were in super late (they also chose to speak Spanish amongst each other while we ordered which is very disrespectful)

We were never asked if we wanted a beverage and all our food was put in takeout boxes and bags rather than asking if it was for here or Togo. (Clearly hoping we'd get the hint and take it togo) Being in the industry, I can say that togoware cost money. Your employees should ask if it's for here before handing out togo wear. It's also terrible as it gives your customer the Impression you're being booted out.

My wife and I went to sit down and more than half the tables had a small signs on them saying "closed" the ones that didn't have the signs were dirty! Very poor impression. My wife and I wiped a table off with napkins and sat as we were hungry. For a good 5 minutes the two woman shouted loudly back and forth in Spanish to each other ( A lot of swears) the heavier set woman with a tattoo on her left arm took her phone out of her pocket and did something on it then proceeded to touch food and utensils with her hands (Thats a health code violation)

At approximately 8:25 two customers walked in the door. They were not greeted but rather the woman kept talking in Spanish to one another. The customers then said "are you still open" the employees said yes but we have a very limited menu. The two customers said "uhh ok" and order a limited menu but were visibly thrown off.

At approximately 8:35 two customers walked in and again were not greeted. They asked if they were still open and again where told yes but they had a limited menu. These customers walked out.
Two minutes later another two customers walked in and were told right away the menu was "very" limited. These customers then walked out.

A minute or so later an individual customer walked in and asked if they were still open. He was told it was a limited menu. He said he wanted tacos and the woman with the tattoo said "NO" she then said we are pretty much out of everything. This customer then walked out.

For me this was horrible customer service and as business practice. I'm writing to you because my experience was terrible and I want someone to know customers are walking out and money is being lost as employees are getting rid of most product by 8:15 and basically pushing customers out the door. We will never be back.

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Update by Nicks1234
Sep 27, 2019 10:04 pm EDT

Bad service

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Contact Moe's Southwest Grill customer service

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+1 (877) 663-7411

Website

www.moes.com

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