Replied
My redemption
So I have had multiple redemptions with Modo and all have been given fairly quick at least 1 to 2 hours later. But all of a sudden I win $1300 and they keep delaying my prize that I won fair and square by playing their games with money I spent. They won’t respond they just keep telling me stuff I know isn’t true because my friend played and cashed out right next to me and got his money within minutes. They’re doing this on purpose just like they refuse to give me the bonuses for the VIP gold tier. I’m fed up with this place ignoring me and treating me very poorly as a loyal customer.
Desired outcome: I want what I won fair and square. I am verified I’ve cashed out multiple times
So I’ve had multiple redemptions from this place which all was paid in just a few hours. But now I win $1300 and they are stalling giving me my money. No response from customer service they don’t even try to help. They say it’s because I am in line which I know is a lie because my friend was playing and cashed out right next to me and within minutes he had his money. I’m done with this place they treat me so unfair. I’m a gold VIP member and they don’t even give me my bonuses that they promise to give out.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the delay in processing your redemption and any inconvenience you've faced. We value your loyalty as valued gold VIP customer, and we're committed to addressing your concerns promptly. Please provide us with your account details and the specifics of your issue at support@modo.us. We'll investigate and ensure your redemption is processed as quickly as possible. Your satisfaction is important to us.
Replied
Redemption of money
I deposited money at modo casino and won 125$ I can't claim without a utility in my name. I lease a apartment and utilities are paid for I don't have a utility bill to verify my identity. I submitted all other documents that all have my address on them the same. How can I verify my identity to get my money
Desired outcome: To put the money$125.00) on the account provided
This complaint has been resolved automatically due to user's inactivity.
We understand your frustration. Please reach out to our customer support team at support@modo.us. They'll assist you in finding a suitable solution for verifying your identity and claiming your winnings.
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Modo Casino emailssupport@modo.us100%Confidence score: 100%
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 01, 2025
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This is common practice with them. I know an attorney that can help
Have always had great CS and have won more than I deserve. Best online casino I have found. Someone used my information to file a false complaint THAT IS NOT TRUE! mODO.us is exceptional service and quality. PL Jackson
My acount has been placed under review for 3 days and I haven't gotten no response from the team! I just want the rest of my sweeps coins that I won!
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