ModLily’s earns a 1.2-star rating from 7 reviews and 105 complaints, showing that the majority of fashion enthusiasts are dissatisfied with their apparel.
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returning items
I have ordered these swimming suits and they gave me two and made me pay more. I have been trying to return it and they don't even let you get a hold of them. I tried to call them 3 times and they won't answer. Never order from this site again. They also make you pay to return it back to China and that is more money than your refund. Never get anything from here again!
no tracking number for order placed
Hi my name is Almayna Jones. I placed an order six days ago and have not received a tacking number. Has my order been processed? My account has been charged. Please email me the necessary info needed to track my purchase or refund my money. I'm not sure why it's necessary to say more. Straight to the point is my package on it's way? I can wait as long as I have some communication the your end.
Thank you
Almayna Jones
same issue, no tracking, no invoice in my pkg, no return info-how are these people still in business then try to return and the foreign people say too expensive to mail back?
poor quality of clothing received
I purchased two clothing items online, and was extremely disappointed with the quality of both. The shirt was not the length is showed in the online pictures. It was advertised as red, but it is red and pink. The longer dress item was two different shades of blue, which is not how the dress was shown on your website. I am returning the items and believe I am entitled to a 100% refund.
In addition to the quality, the shipping time was unacceptable. Order was placed on 11/27 and received in January...well after Christmas.
do yourself a favor - stay away!!
Whatever you do just don't buy anything from ModLily and avoid this company at all costs! Do not get close to it!
I bought a dress from them and when it arrived it looked absolutely nothing like the one I ordered, was poorly made, it was stinky and defective!
When I contacted ModLily support service they said that they can send me a replacement (they said they don't do refunds) and when I agreed for a replacement they claimed that I have to pay for the return shipping and ship it back to China! That was way too expensive, it would cost me more than I paid for the dress. Total joke and scam! Do yourself a favor - stay away!
I bought atop there sizing ISO different than ours tried everything to send it back no rrsponse will surely tell others about this company.
customer service
I made an order on 7 November. It is now 12 January (ie. 2 months later) and I haven't received my order. I have contacted the company numerous times and just get the same standard answer - that my order is in transit - but seriously, it is 2017 and it has been more than 2 months. Modlily claimed in one correspondence that they will refund me only 60% but as yet, I haven't even received this.
This is the worst company I have ever dealt with and I do most purchases online.
Honestly, don't order from this company.
an order I was charged for and never received
My bank account was charged for a modlily order on December 23. I cannot log in to the website on some days - it says my email and password do not exist. On other days I can log in but the site says I have never orders pending. I have received no information on my order. I have filed a customer inquiry but have heard nothing. I have now read other complaints about this company that say the same thing. This clothing company's advertising eats up my Facebook feed but they are shady for sure! I will never see that bathing suit, much less in time for my trip. If you want to throw money away, shop Modlily!
an order I put in that does not exist
I ordered a long red sweat shirt there is no record of it and I can not get into my account there with my email address and password but I got in with facebook and it says I have no orders! It was in december, I didn't write the date down and they never gave me an order number. I have nothing to go on. I just want my money back now. The red long sweat shirt was $31.46
merchandise not received but my credit card was charged.
Ordered merchandise 12/01/2016 and still have not received it as of 12/31/2016. The tracking # provided no specific information other than it was shipped and paid for. This should have arrived well before Christmas according to their shipping and handling guidelines.
My order # is M1612020145131867 and my tracking # is LT554203844CN. I would like to receive a credit and unless I hear something back in 5 days I will advise my credit card company to put a hold on that purchase amount due to an unresolved dispute.
customer service
Order # mm1612020226585640 track # lt542220519cn ticket # t4274031161 - I have called cust svc at [protected] three times only to hear a recorded message to leave a tele # & someone will call back! No one ever calls back! Also filed a ticket which I was to get a response back within 24 hrs! Again, never received a response back! Modilily has terrible customer service! Never received the clothes ordered for christmas and want a refund for $68.59 credited back to my debit card asap!
clothing / return policy / customer service
Do not buy from this company. I purchased a couple of items i requested a return due to poor quality, but the customer service is horrible. There is no way to speak to anyone over the phone...Only correspondence via "tickets" on their website, and they do not communicate well or understand, therefore any resolution is futile. There return policy is a sham...
Read full review of ModLily and 4 comments4 dresses
The 4 dresses were ordered on October 20th, and didn't arrive until the first week of December. They were size large, and didn't fit at all (3 are too small, 1 is huge). When I raised the complaint via email, I was told that the dress sizes were "Asian" and I should have ordered with this understanding. This is ridiculous. If the company wants to do business in English-speaking countries, then display sizes in English standards.
Beyond that a series of emails did not answer my questions and did everything to discourage returns and credits. They are now offering 60% credit on purchase price, plus shipping is on the customer. They have yet (it's been 10 emails) provided and RMA number or ship-to address.
They send one email per day. This is the worst customer service from an online retailer I have ever experienced.
What I want is at least a 90% refund, plus shipping instructions. Was their return policy even posted on the website? We received the goods from Germany, but are returning the items to China?
two dresses.
I ordered two dresses on September 17, 2016 and have not received them as of this date. I cannot track them as my order number shows not found. The order number is M1609170002472462. I really would like to receive these dresses as they are very elegant and would be great for any dress occasion.
I ordered two dresses on September 17, 2016 and as of October 9, 2016 I still have not received them. I cannot track these items as the memo says that the tracking information is not updated to wait a few days and it will be updated. As of today I have not been able to track them. I really wanted these dresses as they looked very elegant and a style that I could wear on many occasions. I hope that I will be able to resolve this issue and receive my order.
horrible customer service
I ordered 2 bathing suits using the sizing chart and when I received them one was to small and one did look like the picture. I asked for a return process and address and they said they would refund 15% and I could sell it on my own. I continued to ask for a refund address and to speak to someone in person through 4 separate emails and they said they would refund 60% and when asked why not 100% they said the 40% is to cover the original cost of shipping which is not noted anywhere on their website. I continue to wait for a response. Left a voicemail as well on their Customer Service Line (which is a joke since it is never answered). They hide behind their website because they are such unethical business people. I don't know who they can do this kind of business and sleep well at night. I will never order form them again and send out social media posts saying that as much as I can!
blouse
I have been asking Modlily to send me a replacement blouse for the one I received that does not fit because their US sizes are wrong, but they won't. I ordered a large to be safe because I am either a medium or a large in U.S. sizes. They have the blouse in an extra large, and I am wanting them to send me one to make right their wrong. It is not my fault they have US sizes wrong, and apparently have no interest in not only making my order right, but not even correcting their errors. Please open a complaint case, and help me get an extra large blouse as described in my email info I copied and pasted below, including my order number. Thank you.
From: modlily.com
To: Dolores Peluso
Sent: Thu, Jun 16, 2016 07:05 PM
Subject: Order MM1606170705027686 information of Modlily.com
To ensure delivery to yourinbox, please add [protected]@modlily.com to your address book
modlily.com Logo
Home Clearance Hot Sale My Account Help?
You have submitted an order successfully!
Dear Dolores Peluso,
Thank you for shopping on modlily.com. You have successfully placed an order.
The order & payment information is as follows:
Order No.: MM1606170705027686
products name Attribute Qty. sub total
Tassel Design Stripe and Star Print Strapless Blouse Size:L
Color:Navy blue
1 22.80USD
After confirming the payment, we will email you the payment invoice. And once your parcel is shipped within 6-10 working days, we will email a tracking number and the link for you to track your order.
If your order status remains "unpaid" 24 hours after your payment being confirmed successfully, please contact us via submitting a ticket at Support Center. Our customer service representatives will assist you within one working day.
Our customer service representatives will assist you within one working day.
Regards,
modlily.com
Please do not unsubscribe from us, all your order information will be set via this e-mail. Please note that this email inbox is not monitored. Please submit a ticket to us if you have any questions!
One of our customer service representatives will respond to your inquiries within 1 working day.
modlily Customer Service Department
Service time: EST 17:30 pm - 2:30 am Monday to Saturday
©[protected] modlily.com Copyright, All Rights Reserved.
all I want is an address so I can return for a refund! Why is that so difficult? AN ADDRESS PLEASE!
ORDER #MM2405040642125665
TICKET #T6587184359
This is Patricia Black at 461 E. Main St. Apt. 2B Malone, New York 12953 I send an order to your company for 4tops . It was a deal you buy 3 and you get one free. My bill was $124.92 paid through PayPal. I have gotten one top but not the other 3 . I'd like the tops or my money back . My phone number is1- [protected] please let me hear from you !
Never got my order, then tried to get my money back. Tried for 4 months then when they finally sent a refund they said I bought I on sale and they could see by how much I paid that I didn’t. Never got the full amount.
I ordered three tops on July 6 and tracking shows it shipped and arrived at airport on July 8. Now nothing about where this order is and it has been 15 days with no updates. I wonder if it got lost again. They don't have an answer.
scamming thieves!
I placed an order with these jokesters one week ago today, paid extra for two day shipping, have made several inquiries and a couple phone calls and the order still hasn't shipped..originally, they said one item on the order was holding it up, so I had them remove that item to speed up shipment. That was three days ago and it still hasn't shipped..But these $#*!s had no problem charging my card asap..will never order from here again!..Modlily is a complete joke.
Update 6/22/16
Still no package received. I no longer have a need for these items and I've received numerous messages from Sofia at Modlily, promising to resolve the situation. She just keeps telling me to be patient and please wait for the package. She did offer to apply a 20% "refund" to my Modlily user center..Sorry Sofie, but that is not a "refund"..that would be no more than a credit that would have to be spent with Modlily! Serves no purpose to me when I have no plans on ever ordering from this site again..I'm not sure what is so hard to understand about wanting the 20% refunded back to the original form of payment!
Update 6/25/16
Have received no reply from Sofia regarding credit back to my card..and still no merchandise. I will be disputing these charges with the credit card company. Please don't order from these thieves!
scam, rip off
Ordered a bathing suit 4/2, have tried to contact them thru their website with no good outcome except got a shipping confirmation and now the shipping confirmation has stayed the same for a week... Do not order from this company... it is coming from China and you will be lucky if you get it. Totally a rip off and scam. Again, ordered 4/2 and they took my money with 3 days.
Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
I will be posting this in as many places as I can find.
[protected]:59
CHINA, SHANGHAI EMS, Processed Through Facility
[protected]:53
CHINA, Acceptance
Origin Country - Tracking Consuming: 11063 ms
[protected]:28
上海市, 离开上海市 发往纽约肯尼迪机场
[protected]:53
上海市, 速递大宗收寄处已收件（揽投员姓名：丁秀军, 联系电话:）
I was told that the dress I ordered would be arriving in April - then I received an email telling me that said dress wasn’t available - what? Okay - so, I’m then told that the money they took from my checking account would be put towards credit for purchase of another item or, I could get a refund. I tried calling the phone number on their website and it was the number for an auto parts company! I’m really pissed! I WANT MY MONEY BACK NOW! Is there anyone out there who can help me find the correct information - if indeed, any exists? Thanks!
RLM
credit
I purchased 3 items from them but then I saw better deals on amazon before the orders arrived. I never opened the packages, just shipped them back a month ago. They're refusing to credit my cc! This is the message they sent me "sorry, we can't cancel it after shipping, please need your understanding." They don't speak good English, have some scam ph# in LA that is full of vms. So frustrating!
I ordered two bathingsuits for 40.00...they came and were horrible material. when asking for a return they were going to give me 60% of my money back but you have to ship to china and they have a restocking fee...so DO NOT ORDER FROM THIS COMPANY>>>>> you will be sorry.. I am going to throw both out in the trash...they are both of bad quality...
I don't know how these Chinese business can get away with this...BUYER BEWARE DONT ORDER...
dresses were never delivered
Avoid ModLily at all costs, this website is just another scam. I've purchased three lovely dresses from them and also paid some extra money for faster delivery. They promised I would received my stuff in 3 days. One month passed and I received nothing, so I've decided to report them to BBB and PayPal. Then I finally received an email from ModLily stating my items were no longer in stock and promised to refund me. However, I didn't receive my money back yet. I should have checked the reviews before I made an order. Don't buy anything from them!
do not order from them!
I've ordered some products from ModLily a couple of months ago. Still haven't received anything, no items, no confirmation email and no tracking number. I smell a scam and I doubt that I'll ever receive anything. Tried to contact their customer service many times but there was no response. I want to cancel my order and get my money back but it is impossible since they are ignoring all my messages. When I checked the reviews I was shocked how many people were robbed and scammed by ModLily. I have no idea what to do and I really need help! Avoid this horrible website at all costs and shop elsewhere.
I've had exactly the same issue. I'm out $25 and have never received the merchandise. Isn't there any way of getting these b*****s prosecuted?
paid and did not recieve product
This company advertise woman's dresses on facebook and internet. Once you order they charge your credit card and you don't receive the product and they have no physical contact methods.
Feb 5 2016
Charged 56.52 to my credit card
Receipt no: [protected]
Please keep this receipt number for future reference.
You'll need it if you contact customer service at modlily.com or paypal.
Invoice id:mm1602070529425556
Yes, ModLily is an online fashion retailer offering women's clothing, accessories, and swimwear.
A legitimate online retailer like ModLily should use secure payment gateways to protect your credit card information.
Reputable online stores generally provide accurate product listings, but it's always a good idea to read reviews for additional verification.
Quality can vary when shopping online. Customer reviews can give you insights into the quality of clothing and other items sold by ModLily.
Shipping and delivery reliability can be assessed by reading customer reviews or looking at the store's shipping policies.
Return and refund policies should be clearly stated on the company's website. Make sure to read them thoroughly before making a purchase.
Legitimate websites should disclose all fees upfront. Check for any additional shipping or handling fees.
A trustworthy online store will offer responsive customer support. Customer reviews can give you insights into their efficiency.
Secure online transactions are standard for legitimate online businesses. Look for secure payment options like SSL certificates on their website.
While most legitimate websites feature real customer reviews, it's always a good idea to look at external review platforms for a balanced opinion.
Pricing can vary, so it's recommended to compare ModLily's prices with those of other similar online retailers to ensure you're getting a fair deal.
Photos should be representative of the actual product, but it's always good to check customer reviews for real-life pictures and feedback.
Most legitimate retailers offer promotional discounts or coupons. Make sure to use them within the stated terms and conditions.
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Checking for legal controversies or issues can further inform you about the company's reputation and legitimacy.
Overview of ModLily complaint handling
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ModLily Contacts
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ModLily emailsservice@modlily.com100%Confidence score: 100%Support
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ModLily addressRoom 2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, Hong Kong
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ModLily social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all ModLily contacts
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