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ModLily Customer Service Phone, Email, Contacts

ModLily
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4.5 839 Reviews

ModLily Complaints Summary

0 Resolved
103 Unresolved
Our verdict: Engaging with ModLily at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ModLily reviews & complaints 121

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Newest ModLily reviews & complaints

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N
10:43 am EDT

ModLily ordered an item online, payment taken, product never delivered!

Ordered 3 bathing suits Feb. 18. one week later feb. 26 finally got an email saying the product was coming. Received it a week after that and only received 2 bathing suits. Contacted them a couple days after that on the phone and was told to give it 3'4 days and they would ship it out. 2 weeks after that, filled out their submit ticket information and I have not heard anything back. In total I paid 126.60 but I cannot tell you how much I paid for each one individually because my emails from this company will not load on my devices. I just want my money back for the bathing suit that they did not send to me. The product was from Modlily.com

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janices1
, US
Apr 20, 2018 4:01 pm EDT
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I ordered a shirt from modlily 2 months ago they took my payment from paypal never received my shirt bunch of bs

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K
12:01 pm EST
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ModLily defective blouse

I placed an order on line when the company kept popping up on my Facebook account. On Dec 3rd I placed an order for a cute red blouse I planned to wear during the Xmas holiday season. Order #
MM1712041114206983. The package didn't arrive until January and their was no invoices or any other paperwork. The fabric has a noticeable hole and a 'run' in the fabric about 6-8 inches long. I emailed the company and have gotten no response. The telephone number on the web [protected]) is NOT their number. I have been unsuccessful in using their online 'ticket' process. Deplorable service. Should be some other way to take action with this company. I was expecting them to email me a prepaid label since the product is defective.

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2:19 pm EST
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ModLily failure to issue promised refund

On 10/7/17, I placed an order for some women's blouses and jackets, Order Number: MM1710070115174012. This was my first purchase from this company. They confirmed my payment on 10/10/17. On 10/18/17 and 10/23/17, they did a partial shipment of my order. Some was not received and sent back. They then said they sent another order on 11/7. I'm not sure of the date I received everything but it did come in several shipments. I was not happy with any of the products; they were either too small or I didn't like the fabric. I went through their on-line process to return the items and get a full refund. They sent an email back asking if I would accept a 50% refund and keep the items. I said no as I can't use any of the items. They then sent another email asking if I would accept a 80% refund and keep the items. I said okay and planned to simply donate the items to someone who can use them as I surely cannot. It has been about a month and I have received no refund. There is no phone number to contact customer service with this company. The only number I could find for them is for a trucking company, not a clothing company. I will accept the 80% refund or I can simply send everything back for a full refund. It is now after Christmas and the issue is still not resolved with this company. They have live chat but only on pre-orders, not post-orders. Please help.

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10:50 pm EST
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ModLily clothing

As there is absolutley no paper work in the two bags of things i have received, going to me, i will not have that much information to give to you. All i do know for sure is i ordered a few items from modlily. Received two packages with the identicle items in them. The same two exact blouses were in the two bags. All though one bag did have three blouse in one bag and the other had a chain to be wearing around my need. But i never figured out how to put it on my neck. I have one more thing that is to be coming also. But when i do receive i am just going write on it return to sender. On my credit card i have two charges on it, one for $64.36 posted to my credit card on 11/15/2017. The second one being is for the tranaction date of 11/14/2017. The amount charged to my american express card is for $111.95. Transaction date is 11/17/2017. Posted to am express is on transaction date is on 11/17/21, posted on 11/19/21. I have also paid $40.00 to return the two bags of idenitcal clothing. So i would like to be refunded the $216.31 to my american express card ending in these last four didgits 2474. Please help me with this matter asap. If i had known they were coming from shanghi china i would have never order the clothing.

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H
3:33 pm EST

ModLily where is my item!!

Where the heck is my shirt! I ordered this in early October. Today is December 4, 2017. Give me a break! This is ridiculous having to wait this long. I have already paid for it so why haven't I received it!? I am a business owner and I would never do business like this. ModLily keeps sending me "shipment" emails but yet I have not received it. I feel like I have been scammed. I will never order from you again and I will tell everyone I know about your company. I have more than patient in waiting for this item. If I ever receive it, I'm sure whenever I wear it (unless I return it) I will be reminded of how long it took to get it!
Donna Richter
Order # M1710282232511381

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Susan Schmieder
, US
Mar 13, 2018 11:22 am EDT

I recently (February 2018) ordered a bathing suit from Modlily. It arrived within 2 weeks. Like others, there was absolutely no paperwork in the bag. The bathing suit did not fit, so I want to return it to the company (within the 30 days allowed for returns). However, I can't log onto their website to receive an RMA return #. When I click on "forgot password", the website asks for my email address. When I enter my email address, I get an error that says "email address and userid must match". I thought the userid was the email address, as indicated when I log in. I cannot locate a phone number to call them, and the "live chat" only brings me to a place where I need to log in in order to chat with someone. I've never had a problem like this in the past with other company's. Next time, I'll only order from companies I'm familiar with. I've spent enough time on this that I might just write it off, but that isn't right. It should be made easy to contact the company.

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S
12:16 am EST

ModLily my 2 shirts that I ordered and paid to you in the amount of $56.23

My order number is
mm171112073110
My name is Shelley Hollick, my address for my 2 shirts is.
703 N.E. Hostmark Street. Apt. 107
Poulsbo, Washington.
98370...U.S.D.
I want my merchandise, I didn't open a pay pal acct. I paid with my visa..last 4 digits
9722. I expect a response back with my money or merchandise immediately, I had the choice to order pay pal or just you and I chose just you. So you have my merchandise, when I looked it up it showed my black and white blouses. The order number will show you the item. I tried to cal n it took me to pay pal n they hung up. Either give me a response n a date I'll be receiving my merchandise or money back in my account or my bank will be putting a charge on you for fraud. Give me my things. I don't make much money n need my stuff. I wish now I never would have never dealt with u. Once again I'm not pay pal. Please send me back e/mail within 24 hrs. Or sooner or my bank will handle it

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C
5:03 am EST

ModLily non-existent cs

What's so hard about providing your contact to your customers? How are they supposed to reach you if people have problems?
By filling a stupid form on your website? Are you sure it's working?
Are you sure that a person who will get this form is going to read it? Are you sure that all of the emails will be read? I think your inbox is full of our angry emails. But there's no one who could resolve our issue.
So, everyone who never got their order, you should be strong. You will never get your items. And your money will never be refunded. There's no one to do it for you...

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12:46 pm EST
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ModLily modlily.com

MM1709260411312536
Hooded Collar Zipper Up Wine Red Curved Coat
Ordered on 25.09.2017 never received confirmation e-mail. Money has been taken from my account but no contact info has been given and I have as of yet 05.11.2017 I have still to receive the item ordered.
This is a disgrace of a service and I am extremely annoyed with the lack of service/communication from the company.
I cannot find correct contact details in order to make contact with the company either.

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4:16 pm EDT
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ModLily I have not had a response to where I should return my item which doesn't fit.

Today I went to the trouble of going a distance to a Post Office. I should them the bag the dress came in with no return label, no address, no packing slip and found it was from China. The post office people couldn't help me either. We went on line and it is such a scam. Obviously they don't want you to return anything and that's why they won't give out an address. To return something to China would cost more that the item I purchased. I want a refund.

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M
4:45 am EDT

ModLily order placed incorrect and charged

Hi I ordered two blouses one purple and one black you have charged me £50.35 twice which is for four blouses I have contacted you by putting tickets in and am not getting any response my name is May Benton email address [protected]@gmail.com when I log on to my account it shows no orders places no tickets outstanding I am really concerned about this

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12:42 pm EDT

ModLily bathing suits ordered

DO NOT ORDER FROM MODLILY! I ordered bathing suits and all 4 of them were too small! Their sizing is not American sizes. There was NO packing slip, return address, or paperwork stating where it came from. I have been trying to return these now for over 30 days and no reply to my online request OR telephone. The site states they will contact you within one day, but that doesn't happen. Today when I checked status of my refund, it had been deleted and a message said, "you are not authorized to return these items". This is America people, you can return anything, so buying overseas is an obvious mistake I will never make again. This site should be shut down and I will be reporting it to the authorities, as they have way too many complaints.

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Shaun R.
, US
Oct 05, 2017 9:18 pm EDT

Respectively, America doesn't mean you can return everything.

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R
10:32 pm EDT

ModLily my order is not there

Hi, my user name is: [protected]@hotmail.com
I Did an order of 2 swimming wear on the 25/09/2017, I never get an email with the confirmation, and when I check, my order list is empty, but my credit card is been deducted as showing.
24 Sep 2017 PAYPAL *MODLILY.COM [protected] $85.89 26 Sep 2017
This is in New Zealand currency.

Can you please check this?
Thanks
Raquel

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4:57 am EDT

ModLily do not buy anything from them

If you don't want to get bad quality items don't order from them at all. The advertisement is very bright and promises good deals, but in real life they suck. They use very cheap materials for their clothes, that's why it's not expensive. Cheap price almost always means cheap quality. Especially o this website.
Please, do not do business with them, you will surely regret.

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9:55 am EDT
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ModLily layered t-shirt. order number m1707300428323239

I ordered a t-shirt from Modlily but when it arrived it was far too small. I got a ticket for refund & return but then had an email from them offering me 50% off the item & I could then keep it. I agreed to that instead of return but never received my part refund. I have been writing about this since the end of July to various departments but still no refund, I was intending to use the refund against another of the t-shirts in a larger size. I am from the UK & am not used to shoddy service like this. Absolutely no way to speak with an advisor there.

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6:33 pm EDT

ModLily refund

Operation
M1707051011107933 07/05/2017 10:11:10 AM
T4534001665
USD 52.31
Shipped
View Details
Submit Ticket
Track
Write Reviews
This is the order I am still waiting for a refund on. I have supplied all the information requested 3 times now. They said my money was refunded but it does not show up on my last 2 credit card statements. Now they tell me I cannot return the items when they already have them!
I have been trying to get my refund since mid July. There is no way to contact anyone directly, all emails the the email address I have located on the internet are returned. The website for returning thing is a nightmare! I need some help dealing with these people! Attached I said proof of my return which I have sent 3 times.

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Update by Susie Mulholland
Sep 01, 2017 11:45 pm EDT

Modlily said they would refund my money to my credit card. I used PayPal and that takes 2-3 days to process. Past the time frame they gave me. Just process the refund! Stop lying to me !

Update by Susie Mulholland
Aug 30, 2017 6:40 pm EDT

The number provided here is not a working number!

Update by Susie Mulholland
Aug 30, 2017 6:54 pm EDT

T4534001665
Order Number: M1707051011107933
Subject: Return/Refund Issue
Content: I need to return the two shipped items as they were way to small even though I ordered 2 sizes larger than I normally wear. I also had ordered a third item that was out of stock. Please I want charges reversed on my charge card for all 3 items. Please advise what I need to do to return the items. Thank you
Susan Mulholland
Status: Processing
Full Name: highdesertinn@yahoo.com
Return Info
Products Return QTY Reasons Proof Status Action

Round Neck Sleeveless Pink Layered Tunic Dress
Size:XXL Color:Pink
SKU: [protected]-2
1 tight bust Return Applied
Cancel Return Application

Asymmetric Hem Round Neck Navy Faux Two Piece Dress
Color:Navy blue Size:XXL
SKU: [protected]-4
1 tight bust Return Applied
Cancel Return Application
I returned these August 1, 2017. I received them mid-July and then return was well within the time period required. I emailed the attached photo of my receipt 3 times. I had ordered 3 items but 2 shipped. The third item was out of stock. I finally received that refund after several attempts. I was informed that the refund on the returned items was being processed and I would receive it on my card in about 10 days. I am still waiting for the refund on the two returned items. Now I am told I cannot return them...you already have them! Somebody needs to address this or I will file a formal complaint with the Arizona Attorney General Office about you business practices. The website is a nightmare to work with.

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jamye becker
, US
Apr 05, 2018 9:23 pm EDT

I paid to send my swimsuit back on March 1, 2018 I checked the tracking and it was received on March 5th at 2:50pm. I have not received my refund as of today April 5, 2018. How long does this take? Jamye becker

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V
5:26 pm EDT
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ModLily women top

I had ordered a top on 23rd Aug when the money was paid from my account . I have still not received the order confirmation. My name is Veena Raj Goel and the zip code is 95138. I would like to know what I can do about it. My phone no. is [protected]. My email id is [protected]@yahoo.co.in.The credit card is American express by wells Fargo propel ending with 1425.

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12:58 pm EDT

ModLily swimsuit

Ordered and received. Wrong size. No packing list or any mention of how to return. Went to website and logged on. Shows that I have no orders so no way to return. Can only contact regarding preorder questions and then only from 5:30 PM EST to 2:00 AM EST. I have disputed the charge with my credit card company. This company is not customer service focused.

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8:20 am EDT
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ModLily bathing suit

I am trying to login to return my item but I keep getting the message that I am already logged in and then there is no option to do anything else, therefore I cannot log in.

You say we have 30 days to return a product but you make it impossible to do so. I have an order number and a Ticket number and am returning the item and expect my money back.

Your customer service department is nonexistent. I don't know how you can claim to have one when you make it impossible to login.

If I don't receive my money back when I send the item back, I will be posting on Facebook to anyone who will listen what a bogus company you are and how you cheat people out of their money.

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Update by sandy aliperto
Aug 02, 2017 8:23 am EDT

THE Fact that this is the third time I am submitting this shows you have a bogus customer service department. I am tired of trying to submit a request for a return and getting nowhere. You act like I am already logged in and won't let me login.

I am going on Facebook to let everyone know what a fake company you are.

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4:28 pm EDT
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ModLily order

I placed an order on July 14 2017, #M17150834578124, for $84.48. The money was taken out of my July 17 2017. I can not log in, can not reach you, do not have any confirmation. This is now approaching 10 days. Please respond to help me straighten this matter out. This was paid through Pay Pal and if I am not contacted I must file a complaint. I am unsure if this is scam or poor service?

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3:51 pm EDT

ModLily swimsuits

I ordered 3 swimsuits from this company. There was no packing slip when the swimsuits were sent to me. They do not fit and I want to return them. I have no way of submitting a return back since I don't have an order form. I have tried to contact them for over a month and can not find any information on how to contact them. The phone number provided through the internet is not accurate.

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Lezlie1
, US
Jul 25, 2017 2:11 pm EDT
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I too am in the same boat. Need to return two swimsuits that in now way are the size they claim. I have submitted tickets through email... which was very hard to find. I am going to call the phone number and see what I get. I would never order from them again. It took a month to even get the product.

ModLily Customer Reviews Overview

ModLily (modlily.com) is an online fashion store offering stylish and affordable clothing for women of all shapes and sizes. Based on our thorough analysis of customer feedback, we are pleased to report that the majority of ModLily reviews are highly positive, reflecting the company's commitment to quality, affordability, and excellent customer service.

Customers appreciate the wide range of trendy and fashionable clothing options available on ModLily's website. From casual and athletic wear to elegant dresses and evening gowns, ModLily caters to a diverse range of personal styles and preferences. Customers also rave about the site's extensive selection of sizes, making it easy for women of all shapes and sizes to find the perfect outfit.

In addition to the variety of clothing options, ModLily also stands out for its competitive prices and frequent sales and discounts. Many customers report saving significantly on high-quality clothing items, making ModLily a go-to destination for budget-conscious shoppers.

But perhaps what sets ModLily apart most is its customer service. Customers consistently praise the company's fast shipping, easy returns process, and responsive and helpful customer support team. ModLily reviews show that the company goes above and beyond to ensure customer satisfaction and resolve any issues promptly and professionally.

Overall, ModLily is an excellent choice for anyone looking for affordable and stylish women's clothing. With a vast selection of sizes and styles, competitive pricing, and outstanding customer service, it's no wonder that ModLily is becoming a top choice for fashion-conscious shoppers worldwide.

ModLily In-depth Review

In Summary: ModLily is an online fashion retailer that offers a wide range of women's clothing and accessories. The website is designed with user experience in mind, featuring easy navigation and mobile responsiveness. With a broad selection of products, ModLily caters to various styles and sizes, regularly updating its inventory with new arrivals. Pricing is competitive, and customers can often find discounts and promotions. While product quality varies, ModLily provides detailed descriptions and customer reviews to help shoppers make informed decisions. The ordering and checkout process is straightforward, and the site offers multiple payment options. Shipping and delivery services are adequate, though costs and timeliness may vary. Customer service is available to address any issues, and the company has a clear return policy. User reviews on the site and across the web provide a mix of feedback. ModLily maintains an active social media presence, engaging with customers and promoting their products. Information regarding sustainability and ethical practices is not prominently featured. The site offers a loyalty program with various incentives. Security and privacy are taken seriously, with measures in place to protect customer data. Overall, the shopping experience at ModLily is generally positive, with room for improvement in areas such as product consistency and transparency regarding sustainability practices.

Website Usability and Design: ModLily's website offers a clean and modern design, with intuitive navigation that makes browsing categories and finding specific items a breeze. The site is mobile-friendly, ensuring a seamless shopping experience across different devices. The aesthetic is pleasing, with a color scheme and layout that highlight products effectively.

Product Range and Selection: The site boasts a diverse selection of women's clothing, including dresses, tops, swimwear, and accessories. There is a range of sizes available, catering to various body types. ModLily keeps up with fashion trends by regularly introducing new arrivals, ensuring that shoppers have access to the latest styles.

Pricing and Value for Money: ModLily's pricing is competitive when compared to similar online fashion retailers. Customers can enjoy frequent discounts and promotions, which provide additional value. The overall affordability of the products makes ModLily an attractive option for budget-conscious shoppers.

Product Quality and Material: The durability of items can vary, with some products receiving higher praise than others. Product descriptions are generally accurate, and customer reviews on the site offer insights into the real-life quality of the items. Feedback from customers is mixed, with some expressing satisfaction with their purchases and others noting issues with material and craftsmanship.

Ordering and Checkout Process: Placing an order on ModLily is straightforward, with a checkout process that is easy to navigate. The site accepts a variety of payment options, including major credit cards and PayPal. Customers receive order confirmation and can track their orders through the website.

Shipping and Delivery: Shipping options and costs are clearly outlined, with various choices available depending on the urgency and budget. Packaging is generally adequate to protect items during transit. Delivery times can vary, with some customers reporting delays, while others receive their orders within the expected timeframe.

Customer Service: ModLily provides customer service to assist with any questions or issues. The responsiveness and helpfulness of the support team can vary, but they are available to help with returns and exchanges. The company aims to resolve complaints and issues in a timely manner.

User Reviews and Testimonials: The authenticity of customer feedback on ModLily's website appears genuine, with a mix of positive and negative reviews. Overall satisfaction ratings are average, with common praises relating to the style and price of the products, while complaints often focus on sizing issues and quality.

Social Media Presence and Engagement: ModLily is active on social media platforms like Facebook and Instagram, engaging with customers through comments and messages. They use these channels for marketing and promotions, showcasing their latest products and sales.

Loyalty Programs and Incentives: The site offers a loyalty program where customers can earn points for purchases, reviews, and other interactions. These points can be redeemed for discounts on future orders. Referral benefits and VIP member perks are also available, providing additional incentives for repeat customers.

Security and Privacy: ModLily takes customer security and privacy seriously. The site employs data protection measures to safeguard personal information. A comprehensive privacy policy is available, and secure payment processing is implemented to protect financial data.

Overall Shopping Experience: ModLily provides a satisfactory shopping experience with a few areas for improvement. Enhancing product consistency and providing more transparency regarding sustainability and ethical practices would benefit the brand. Despite some mixed reviews, many customers find ModLily to be a convenient and affordable option for online fashion shopping.

How to file a complaint about ModLily?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one by following the registration process on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with ModLily in the 'Complaint Title' section. Be concise and clear about the problem you are facing.

4. Detailing the experience:
- Provide detailed information about your experience with ModLily. Mention key areas such as product quality, sizing issues, shipping delays, customer service interactions, and any other relevant details.
- Include information about any transactions you had with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response if applicable.
- Explain the personal impact of the issue on you.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred due to the issue.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from ModLily.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your complaint with ModLily.

By following these steps, you can effectively file a complaint against ModLily on ComplaintsBoard.com.

Frequently asked questions (FAQ) about ModLily

Expand Collapse all
Is ModLily a legitimate online fashion retailer?

Yes, ModLily is an online fashion retailer offering women's clothing, accessories, and swimwear.

Can I trust ModLily with my credit card information?

A legitimate online retailer like ModLily should use secure payment gateways to protect your credit card information.

Are ModLily's product listings accurate and reliable?

Reputable online stores generally provide accurate product listings, but it's always a good idea to read reviews for additional verification.

What is the quality of ModLily's clothing?

Quality can vary when shopping online. Customer reviews can give you insights into the quality of clothing and other items sold by ModLily.

How reliable is ModLily's shipping and delivery?

Shipping and delivery reliability can be assessed by reading customer reviews or looking at the store's shipping policies.

What is ModLily's return and refund policy?

Return and refund policies should be clearly stated on the company's website. Make sure to read them thoroughly before making a purchase.

Are there any hidden fees or costs when shopping on ModLily?

Legitimate websites should disclose all fees upfront. Check for any additional shipping or handling fees.

Does ModLily offer customer support and how responsive are they?

A trustworthy online store will offer responsive customer support. Customer reviews can give you insights into their efficiency.

Does ModLily offer secure online transactions?

Secure online transactions are standard for legitimate online businesses. Look for secure payment options like SSL certificates on their website.

Are the product reviews on ModLily real and trustworthy?

While most legitimate websites feature real customer reviews, it's always a good idea to look at external review platforms for a balanced opinion.

How do ModLily's prices compare to other similar online retailers?

Pricing can vary, so it's recommended to compare ModLily's prices with those of other similar online retailers to ensure you're getting a fair deal.

Are ModLily's products as they appear in the photos?

Photos should be representative of the actual product, but it's always good to check customer reviews for real-life pictures and feedback.

Are there any coupons or discounts that ModLily offers, and are they legitimate?

Most legitimate retailers offer promotional discounts or coupons. Make sure to use them within the stated terms and conditions.

Does ModLily comply with privacy and data protection laws?

A legitimate online retailer should comply with privacy laws and have a privacy policy detailing how they protect your data.

Has ModLily been involved in any controversies or legal issues?

Checking for legal controversies or issues can further inform you about the company's reputation and legitimacy.

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Use this comments board to leave complaints and reviews about ModLily. Discuss the issues you have had with ModLily and work with their customer service team to find a resolution.