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4.5 18 Reviews 104 Complaints
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ModLily Complaints 104

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J
3:14 pm EDT

ModLily swimsuit

I order a swimsuit but it is way too small. I tried contacting them about a refund and they refuse to respond. they say they have excellent service? well I wasted 20 dolllars, and they will not honor there refunds policy. I tried email, live chat and they say I should contact customer service an agent but they wont give me their number. Then I tried to log in and they will not allow me to log in.

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E
8:22 am EDT

ModLily swimsuit

Purchased item for wife. It did not fit and she didn't like it. Item is also cheaply made. Modlily won't accept a return or exchange. They offered to "let me keep it" and they'd refund 50% of my money. Why would we keep it if it doesn't fit AND my wife doesn't like it, I asked? Wished I had read other reviews earlier. They are based in China and won't accept returns. I should have suspected something when they don't have a section for posting customer reviews on their site. Buyer beware.

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S
3:32 pm EDT

ModLily merchandise not delivered.

I ordered 2 tops on March 17. Paid through Pay Pal. It is April 2 and nothing has arrived. Invoice from PayPal site M1803180747043331. $62.22. Transaction ID: 7R803308A39042000.
These tops were for a trip to Ireland this month. If they do not arrive by April 13, I want my order cancelled and a refund.
Kathleen Yack
2991 Mashie Way
Southport, NC 28461

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N
10:43 am EDT

ModLily ordered an item online, payment taken, product never delivered!

Ordered 3 bathing suits Feb. 18. one week later feb. 26 finally got an email saying the product was coming. Received it a week after that and only received 2 bathing suits. Contacted them a couple days after that on the phone and was told to give it 3'4 days and they would ship it out. 2 weeks after that, filled out their submit ticket information and I have not heard anything back. In total I paid 126.60 but I cannot tell you how much I paid for each one individually because my emails from this company will not load on my devices. I just want my money back for the bathing suit that they did not send to me. The product was from Modlily.com

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janices1
US
Apr 20, 2018 4:01 pm EDT
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I ordered a shirt from modlily 2 months ago they took my payment from paypal never received my shirt bunch of bs

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K
12:01 pm EST
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ModLily defective blouse

I placed an order on line when the company kept popping up on my Facebook account. On Dec 3rd I placed an order for a cute red blouse I planned to wear during the Xmas holiday season. Order #
MM1712041114206983. The package didn't arrive until January and their was no invoices or any other paperwork. The fabric has a noticeable hole and a 'run' in the fabric about 6-8 inches long. I emailed the company and have gotten no response. The telephone number on the web [protected]) is NOT their number. I have been unsuccessful in using their online 'ticket' process. Deplorable service. Should be some other way to take action with this company. I was expecting them to email me a prepaid label since the product is defective.

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B
2:19 pm EST
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ModLily failure to issue promised refund

On 10/7/17, I placed an order for some women's blouses and jackets, Order Number: MM1710070115174012. This was my first purchase from this company. They confirmed my payment on 10/10/17. On 10/18/17 and 10/23/17, they did a partial shipment of my order. Some was not received and sent back. They then said they sent another order on 11/7. I'm not sure of the date I received everything but it did come in several shipments. I was not happy with any of the products; they were either too small or I didn't like the fabric. I went through their on-line process to return the items and get a full refund. They sent an email back asking if I would accept a 50% refund and keep the items. I said no as I can't use any of the items. They then sent another email asking if I would accept a 80% refund and keep the items. I said okay and planned to simply donate the items to someone who can use them as I surely cannot. It has been about a month and I have received no refund. There is no phone number to contact customer service with this company. The only number I could find for them is for a trucking company, not a clothing company. I will accept the 80% refund or I can simply send everything back for a full refund. It is now after Christmas and the issue is still not resolved with this company. They have live chat but only on pre-orders, not post-orders. Please help.

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P
10:50 pm EST
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ModLily clothing

As there is absolutley no paper work in the two bags of things i have received, going to me, i will not have that much information to give to you. All i do know for sure is i ordered a few items from modlily. Received two packages with the identicle items in them. The same two exact blouses were in the two bags. All though one bag did have three blouse in one bag and the other had a chain to be wearing around my need. But i never figured out how to put it on my neck. I have one more thing that is to be coming also. But when i do receive i am just going write on it return to sender. On my credit card i have two charges on it, one for $64.36 posted to my credit card on 11/15/2017. The second one being is for the tranaction date of 11/14/2017. The amount charged to my american express card is for $111.95. Transaction date is 11/17/2017. Posted to am express is on transaction date is on 11/17/21, posted on 11/19/21. I have also paid $40.00 to return the two bags of idenitcal clothing. So i would like to be refunded the $216.31 to my american express card ending in these last four didgits 2474. Please help me with this matter asap. If i had known they were coming from shanghi china i would have never order the clothing.

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H
3:33 pm EST

ModLily where is my item!!

Where the heck is my shirt! I ordered this in early October. Today is December 4, 2017. Give me a break! This is ridiculous having to wait this long. I have already paid for it so why haven't I received it!? I am a business owner and I would never do business like this. ModLily keeps sending me "shipment" emails but yet I have not received it. I feel like I have been scammed. I will never order from you again and I will tell everyone I know about your company. I have more than patient in waiting for this item. If I ever receive it, I'm sure whenever I wear it (unless I return it) I will be reminded of how long it took to get it!
Donna Richter
Order # M1710282232511381

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Susan Schmieder
US
Mar 13, 2018 11:22 am EDT

I recently (February 2018) ordered a bathing suit from Modlily. It arrived within 2 weeks. Like others, there was absolutely no paperwork in the bag. The bathing suit did not fit, so I want to return it to the company (within the 30 days allowed for returns). However, I can't log onto their website to receive an RMA return #. When I click on "forgot password", the website asks for my email address. When I enter my email address, I get an error that says "email address and userid must match". I thought the userid was the email address, as indicated when I log in. I cannot locate a phone number to call them, and the "live chat" only brings me to a place where I need to log in in order to chat with someone. I've never had a problem like this in the past with other company's. Next time, I'll only order from companies I'm familiar with. I've spent enough time on this that I might just write it off, but that isn't right. It should be made easy to contact the company.

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S
12:16 am EST

ModLily my 2 shirts that I ordered and paid to you in the amount of $56.23

My order number is
mm171112073110
My name is Shelley Hollick, my address for my 2 shirts is.
703 N.E. Hostmark Street. Apt. 107
Poulsbo, Washington.
98370...U.S.D.
I want my merchandise, I didn't open a pay pal acct. I paid with my visa..last 4 digits
9722. I expect a response back with my money or merchandise immediately, I had the choice to order pay pal or just you and I chose just you. So you have my merchandise, when I looked it up it showed my black and white blouses. The order number will show you the item. I tried to cal n it took me to pay pal n they hung up. Either give me a response n a date I'll be receiving my merchandise or money back in my account or my bank will be putting a charge on you for fraud. Give me my things. I don't make much money n need my stuff. I wish now I never would have never dealt with u. Once again I'm not pay pal. Please send me back e/mail within 24 hrs. Or sooner or my bank will handle it

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C
5:03 am EST

ModLily non-existent cs

What's so hard about providing your contact to your customers? How are they supposed to reach you if people have problems?
By filling a stupid form on your website? Are you sure it's working?
Are you sure that a person who will get this form is going to read it? Are you sure that all of the emails will be read? I think your inbox is full of our angry emails. But there's no one who could resolve our issue.
So, everyone who never got their order, you should be strong. You will never get your items. And your money will never be refunded. There's no one to do it for you...

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K
12:46 pm EST
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ModLily modlily.com

MM1709260411312536
Hooded Collar Zipper Up Wine Red Curved Coat
Ordered on 25.09.2017 never received confirmation e-mail. Money has been taken from my account but no contact info has been given and I have as of yet 05.11.2017 I have still to receive the item ordered.
This is a disgrace of a service and I am extremely annoyed with the lack of service/communication from the company.
I cannot find correct contact details in order to make contact with the company either.

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C
4:16 pm EDT
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ModLily I have not had a response to where I should return my item which doesn't fit.

Today I went to the trouble of going a distance to a Post Office. I should them the bag the dress came in with no return label, no address, no packing slip and found it was from China. The post office people couldn't help me either. We went on line and it is such a scam. Obviously they don't want you to return anything and that's why they won't give out an address. To return something to China would cost more that the item I purchased. I want a refund.

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M
4:45 am EDT

ModLily order placed incorrect and charged

Hi I ordered two blouses one purple and one black you have charged me £50.35 twice which is for four blouses I have contacted you by putting tickets in and am not getting any response my name is May Benton email address [protected]@gmail.com when I log on to my account it shows no orders places no tickets outstanding I am really concerned about this

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S
12:42 pm EDT

ModLily bathing suits ordered

DO NOT ORDER FROM MODLILY! I ordered bathing suits and all 4 of them were too small! Their sizing is not American sizes. There was NO packing slip, return address, or paperwork stating where it came from. I have been trying to return these now for over 30 days and no reply to my online request OR telephone. The site states they will contact you within one day, but that doesn't happen. Today when I checked status of my refund, it had been deleted and a message said, "you are not authorized to return these items". This is America people, you can return anything, so buying overseas is an obvious mistake I will never make again. This site should be shut down and I will be reporting it to the authorities, as they have way too many complaints.

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Shaun R.
US
Oct 05, 2017 9:18 pm EDT

Respectively, America doesn't mean you can return everything.

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R
10:32 pm EDT

ModLily my order is not there

Hi, my user name is: [protected]@hotmail.com
I Did an order of 2 swimming wear on the 25/09/2017, I never get an email with the confirmation, and when I check, my order list is empty, but my credit card is been deducted as showing.
24 Sep 2017 PAYPAL *MODLILY.COM [protected] $85.89 26 Sep 2017
This is in New Zealand currency.

Can you please check this?
Thanks
Raquel

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L
4:57 am EDT

ModLily do not buy anything from them

If you don't want to get bad quality items don't order from them at all. The advertisement is very bright and promises good deals, but in real life they suck. They use very cheap materials for their clothes, that's why it's not expensive. Cheap price almost always means cheap quality. Especially o this website.
Please, do not do business with them, you will surely regret.

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9:55 am EDT
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ModLily layered t-shirt. order number m1707300428323239

I ordered a t-shirt from Modlily but when it arrived it was far too small. I got a ticket for refund & return but then had an email from them offering me 50% off the item & I could then keep it. I agreed to that instead of return but never received my part refund. I have been writing about this since the end of July to various departments but still no refund, I was intending to use the refund against another of the t-shirts in a larger size. I am from the UK & am not used to shoddy service like this. Absolutely no way to speak with an advisor there.

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S
6:33 pm EDT

ModLily refund

Operation
M1707051011107933 07/05/2017 10:11:10 AM
T4534001665
USD 52.31
Shipped
View Details
Submit Ticket
Track
Write Reviews
This is the order I am still waiting for a refund on. I have supplied all the information requested 3 times now. They said my money was refunded but it does not show up on my last 2 credit card statements. Now they tell me I cannot return the items when they already have them!
I have been trying to get my refund since mid July. There is no way to contact anyone directly, all emails the the email address I have located on the internet are returned. The website for returning thing is a nightmare! I need some help dealing with these people! Attached I said proof of my return which I have sent 3 times.

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Update by Susie Mulholland
Sep 01, 2017 11:45 pm EDT

Modlily said they would refund my money to my credit card. I used PayPal and that takes 2-3 days to process. Past the time frame they gave me. Just process the refund! Stop lying to me !

Update by Susie Mulholland
Aug 30, 2017 6:40 pm EDT

The number provided here is not a working number!

Update by Susie Mulholland
Aug 30, 2017 6:54 pm EDT

T4534001665
Order Number: M1707051011107933
Subject: Return/Refund Issue
Content: I need to return the two shipped items as they were way to small even though I ordered 2 sizes larger than I normally wear. I also had ordered a third item that was out of stock. Please I want charges reversed on my charge card for all 3 items. Please advise what I need to do to return the items. Thank you
Susan Mulholland
Status: Processing
Full Name: highdesertinn@yahoo.com
Return Info
Products Return QTY Reasons Proof Status Action

Round Neck Sleeveless Pink Layered Tunic Dress
Size:XXL Color:Pink
SKU: [protected]-2
1 tight bust Return Applied
Cancel Return Application

Asymmetric Hem Round Neck Navy Faux Two Piece Dress
Color:Navy blue Size:XXL
SKU: [protected]-4
1 tight bust Return Applied
Cancel Return Application
I returned these August 1, 2017. I received them mid-July and then return was well within the time period required. I emailed the attached photo of my receipt 3 times. I had ordered 3 items but 2 shipped. The third item was out of stock. I finally received that refund after several attempts. I was informed that the refund on the returned items was being processed and I would receive it on my card in about 10 days. I am still waiting for the refund on the two returned items. Now I am told I cannot return them...you already have them! Somebody needs to address this or I will file a formal complaint with the Arizona Attorney General Office about you business practices. The website is a nightmare to work with.

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jamye becker
US
Apr 05, 2018 9:23 pm EDT

I paid to send my swimsuit back on March 1, 2018 I checked the tracking and it was received on March 5th at 2:50pm. I have not received my refund as of today April 5, 2018. How long does this take? Jamye becker

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V
5:26 pm EDT
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ModLily women top

I had ordered a top on 23rd Aug when the money was paid from my account . I have still not received the order confirmation. My name is Veena Raj Goel and the zip code is 95138. I would like to know what I can do about it. My phone no. is [protected]. My email id is [protected]@yahoo.co.in.The credit card is American express by wells Fargo propel ending with 1425.

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P
12:58 pm EDT

ModLily swimsuit

Ordered and received. Wrong size. No packing list or any mention of how to return. Went to website and logged on. Shows that I have no orders so no way to return. Can only contact regarding preorder questions and then only from 5:30 PM EST to 2:00 AM EST. I have disputed the charge with my credit card company. This company is not customer service focused.

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About ModLily

Screenshot ModLily
ModLily is a renowned online fashion store that offers a vast collection of trendy and stylish outfits that has captured the attention of fashion enthusiasts worldwide. The store is dedicated to providing a high-quality shopping experience and the latest fashion trends to women of all ages. ModLily is known for offering a diverse range of clothing, from casual wear to formal attire, that caters to the needs of every woman.

What separates ModLily from other fashion outlets is the high level of customer satisfaction that they prioritize. The store aims to make its customers feel valued and appreciated. Thus, they offer frequent discounts and deals to their customers to make fashion shopping seamless and hassle-free. The store's dedicated team is always ready to assist customers in choosing the right outfit and size to ensure that they are satisfied with their purchase.

ModLily's outfits are stylish, comfortable, and affordable, making them accessible to all fashion enthusiasts. The store offers a wide range of clothing styles, ranging from dresses to tops, jeans, swimwear, and accessories. The outfits are designed to suit every occasion, from formal events to casual outings.

In terms of quality, ModLily ensures that all their products are made using high-quality materials to provide maximum comfort and durability to the customers. The store stocks a unique range of clothing styles that are not readily available in other fashion outlets. Their team of designers sources inspiration from various fashion trends across the globe, ensuring that the outfits are always trendy and stylish.

In conclusion, ModLily is an exceptional fashion store that offers quality clothing to its customers, coupled with excellent customer service. The store provides a one-stop-shop for all fashion enthusiasts, at an affordable price. Whether you are looking for a party dress or casual wear, ModLily has got you covered. The store's unique collection of stylish outfits makes it a go-to destination for fashion shopping.
How to file a complaint about ModLily?

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- If you don't have an account, create one by following the registration process on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with ModLily in the 'Complaint Title' section. Be concise and clear about the problem you are facing.

4. Detailing the experience:
- Provide detailed information about your experience with ModLily. Mention key areas such as product quality, sizing issues, shipping delays, customer service interactions, and any other relevant details.
- Include information about any transactions you had with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response if applicable.
- Explain the personal impact of the issue on you.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred due to the issue.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from ModLily.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your complaint with ModLily.

By following these steps, you can effectively file a complaint against ModLily on ComplaintsBoard.com.

Frequently asked questions (FAQ) about ModLily customer service
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Is ModLily a legitimate online fashion retailer?

Yes, ModLily is an online fashion retailer offering women's clothing, accessories, and swimwear.

Can I trust ModLily with my credit card information?

A legitimate online retailer like ModLily should use secure payment gateways to protect your credit card information.

Are ModLily's product listings accurate and reliable?

Reputable online stores generally provide accurate product listings, but it's always a good idea to read reviews for additional verification.

What is the quality of ModLily's clothing?

Quality can vary when shopping online. Customer reviews can give you insights into the quality of clothing and other items sold by ModLily.

How reliable is ModLily's shipping and delivery?

Shipping and delivery reliability can be assessed by reading customer reviews or looking at the store's shipping policies.

What is ModLily's return and refund policy?

Return and refund policies should be clearly stated on the company's website. Make sure to read them thoroughly before making a purchase.

Are there any hidden fees or costs when shopping on ModLily?

Legitimate websites should disclose all fees upfront. Check for any additional shipping or handling fees.

Does ModLily offer customer support and how responsive are they?

A trustworthy online store will offer responsive customer support. Customer reviews can give you insights into their efficiency.

Does ModLily offer secure online transactions?

Secure online transactions are standard for legitimate online businesses. Look for secure payment options like SSL certificates on their website.

Are the product reviews on ModLily real and trustworthy?

While most legitimate websites feature real customer reviews, it's always a good idea to look at external review platforms for a balanced opinion.

How do ModLily's prices compare to other similar online retailers?

Pricing can vary, so it's recommended to compare ModLily's prices with those of other similar online retailers to ensure you're getting a fair deal.

Are ModLily's products as they appear in the photos?

Photos should be representative of the actual product, but it's always good to check customer reviews for real-life pictures and feedback.

Are there any coupons or discounts that ModLily offers, and are they legitimate?

Most legitimate retailers offer promotional discounts or coupons. Make sure to use them within the stated terms and conditions.

Does ModLily comply with privacy and data protection laws?

A legitimate online retailer should comply with privacy laws and have a privacy policy detailing how they protect your data.

Has ModLily been involved in any controversies or legal issues?

Checking for legal controversies or issues can further inform you about the company's reputation and legitimacy.

Overview of ModLily complaint handling

ModLily reviews first appeared on Complaints Board on Dec 21, 2015. The latest review My order placed Mar 30th @ 1:44 pm. Haven't heard a thing and complained 3 times to no avail. was posted on Apr 8, 2024. ModLily has an average consumer rating of 1 stars from 840 reviews. ModLily has resolved 0 complaints.
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    Room 2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, Hong Kong
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    Jun 13, 2024
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