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JustFashionNow.com
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JustFashionNow.com
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19 complaints
12 resolved 7 unresolved
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B
2:30 pm
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JustFashionNow.com - Trying to get a refund on clothing that I do not want!!

I am in shock about an order that I placed (all of which has not even arrived after placing the order on April14th, 2022) when I thought I was dealing with a company in China that has a place of business in the US. I was sent through all sorts of hurdles and threats implying that if I didn't return the items to China I would get nothing back and don't try...

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T
1:07 pm

JustFashionNow.com - 5 blouses, 1 trousers

7 December 2021 I ordered "holiday" wear. with discounts, i paid less than $75.00. the items were described as "cotton" and "linen". Items were delayed and when inquired - they were shipping from China. I did not know they were coming from China or I never would have ordered. I tried to cancel - they assured me items had already shipped. I received two deliveries. After Christmas and New Year's Eve. All items were polyester and oversized. I requested a return authorization - for the address on the label which was Los Angeles CA (not China!). I was offered 15% to keep it and not return it. I requested the return authorization again. I was offered 25%, i requested 50% and I would donate the items to a shelter and they said they could not go over 35% and it had to be returned to China. the cost for return was $119 - $200. I paid $75.00.

Desired outcome: I would like my money back ad to return the items.

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JustFashionNow.com - return of a product that is way too big

1. I have emailed the email adder 5 times
2. their page says return
3. I hit return and nothing appears but a run around
4. have tried the "Contact Me " page same thing no response and I did hit return again
5, I have given oder number HBC03031531
6 ODERED 11/23/20217.
7 total price $33.74
8.sub-order 8995249. size M
9. my information: janet Johnson
23 Dovetail Lane
Dover, NH 03820 USA

I don't know how to submit anything it is a sort with a tree on it in a forest. looks like it is snowing

sorry I am just not good at computers. yes, I am 77 yeas old

Desired outcome: return and no shipping costs of $9.99. it was two weeks late

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JustFashionNow.com - Refund needed please!!

I am requesting a refund for the items that I purchased. The items I received was nothing like what is shown in the photos online. All the items are of such Extremely Poor Quality. I CANNOT give these items as Xmas gifts as planned. I have been in communication with three customer support reps from the company. I cannot get any help to get my problem...

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JustFashionNow.com - Horrible plastic boots!

SKU BO8268970775
Brown 41

Besides not fitting properly, these boots are of the poorest quality imaginable. Who wears plastic boots? I follow the instructions on the homepage of JustFashionNow and submitted my return request. The instructions said that I would get authorization to return my return address via email within 48 hours I was going to send them the package and then I was supposed to get a refund within a week. I am getting concerned because they are telling me there's only 15 days from the delivery date to return this item. Can you help thank you

Desired outcome: Money refunded and the website made more friendly to make returns.

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5:40 pm

JustFashionNow.com - Trying to return orders

I started out with an order on September 14, 2021 for $130.10 worth of items. Order #HBC02967105. I ordered my regular size clothes and when they arrived 3 to 4 weeks later, with several emails asking where my order was and received no answer, it arrived and all were too small and I didn't receive 2 items. (A floral casual long sleeve shirt and a casual ethnic tribal pattern sweatshirt) I filled out the return order and on the form it said a return address with in 48 hours. That was on October 6, 2021 and still no address. I placed another order that night and ordered the next size up. They arrived within a couple weeks and still too small. This order #HBC02983539 with a total of $117.93. Again I filled out the return form and have not received anything.

I will be sending you some correspondence and copies of my receipts. I would appreciate as much help as I can get.
Thank you
Diane Piehl

Desired outcome: My money refunded to me along with the shipping to return. I can't send any supporting documents

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11:09 am

JustFashionNow.com - Refusal to initiate return process

I've now sent FIVE email correspondences regarding an order in which two of the items did not fit and therefore need to return. Each time they respond with an automated email stating I must initiate the return process via my online account through there website with instructions to do so. When I attempt to do so, the option to return these two specific items within the order does not exist. However the option exists for other items within this same order (that I do not want to return). Ive even sent a picture showing that the option is not provided and still all I get is the same automated email response. Even worse is I reached out the day after in received the item, they only allow a few days to accept returns. That return window is almost up and they refuse to assist. Please help!

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M
Apr 18, 2021 10:07 am

I totally agree with you. I too have been trying to do a return which they say I have to log into their website which at the moment is non existent. I have never ever dealt with such a bad company before. I spent over 100. and have 8 tops that would fit a 12 yr old. I will never ever order from this company again.

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B
3:58 am
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JustFashionNow.com - Online clothing

These people are fraudsters and those good reviews you read are from fraudsters too! Stay well clear of this chinese clothing company!!!. Every time I read a descent review - the terribly poor english and poor spelling I could scream!! It is quite evident that they are writing good reviews for themselves and it sickens me to think another unsuspecting...

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V
12:22 pm
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JustFashionNow.com - Refusal to honor cancellation request

I placed an order for an item that I needed within 2 weeks. When I got confirmation of my order, it was clear that I would not receive the item in time. I cancelled the order the same day I got the notification. The company sent the item anyway while I was out of town. The carrier notified the company that the item was not picked up. Justfashionnow will not refund my money. I am out approximately $50.00. I have contacted customer service over 5 times via e-mail, and I get the same response: they will not grant a refund.

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6:21 am
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JustFashionNow.com - 6 items. Trousers dress, 3 tops and a blouse

I ordered the above items a total of £98.50. Two items where not in stock so received a refund of £29.07 .
The other items were terrible the dress was not at all as described or anything like it looked on the website in fact it was cheap polyester material and not even suitable as nightwear it was also much too large . The top I received was again cheap material and much too small even given it was supposed to be the same size as the dress which was much too big. The trousers were so lightweight in material although the waist fitted the legs were enormous and nothing like the picture on the website. The blouse material was so thin and so badly made the seam frayed after 1 hour wearing. I asked to return the items. I was told I could could keep the items and receive 15% refund for cash or 2o% credit I. Store. I also queried the shipping costs as the website stated $12 dollars and I was charged £21.17 I was told it was because of the weight of the goods. Considering that the goods weighed less than half a kilogram this is not acceptable.
I have sent numerous emails to the company but they will not answer the questions asked. I believe it is ploy to avoid behaving in a good customer focused manor. I have now been offered 70% for the faulty goods after numerous emails. The company are a scam and the goods are not as described or look anything like the product picture. It is a disgraceful company and needs to be stopped from trading.

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5:45 pm
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JustFashionNow.com - no credit on returned item

I ordered 2 items from this site and one was on back order for more than 2 months. When I received the item it was too small and not at all like displayed on the website. I printed out the return information slip and sent that one item back the next day after I received it.
Despite sending the tracking information showing that the item was received it is now almost 2 months and I have not received notice of a credit. I have emailed Customer service and they claim that they have not received the item and will not communicate further.
I think this is a fraudulent Chinese company and they should be shut down to prevent further exploitation of online sales.

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L
Oct 17, 2021 10:07 am

What was the address they gave you for your returns?

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4:58 pm
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JustFashionNow.com - their clothes and their nonexistent returns (even though promised)

My complains are the same as everyone else who hates this terrible rip-off company. The clothes are DREADFUL -- ugly as sin, shapeless, and cheap fabrics. And sized wrong -- NONE of them fit. and WORST OF ALL, they make it impossible to return products. They have a so-called site for returns with the actual blanks to fill in not active -- in other words, it's impossible to fill out a form. Shame on PayPal for doing business with this rip-off outfit. I'm out $120 and I sure can't afford that on my social security budget.

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12:54 pm
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JustFashionNow.com - returns policy

This website shows lovely fashion items and seemed to have connections with canada. The dress I ordered was of good quality but far too small. I was dismayed to be told that I could keep the item and receive 30% on line credit in store or... Pay all expenses to return the dress to china.!!, I had no idea I was dealing with a chinese's company and I am in...

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J
5:49 pm
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JustFashionNow.com - returned items on 5/30/19 and no refund yet as of 7/7/19

I ordered items from JustFashionNow o 4/10/19. Order number was J2173451 2019-04-10 14:09:43 EST. Their size chart indicated I should order a size which would be comparable to US Size 14. What I ordered were all MUCH larger than US Size 14. I mailed them back, using their instructions, on 5/30/19 and have my post office receipt. To date, I have not received any refund to my PayPal account used to make this purchase. Their information follows:
You sent a payment of $108.41 USD to CHICV INTERNATIONAL HOLDING LIMITED
([email protected]). Please get my refund for me. I understand that it may be only partial if there is a restocking fee but at 73 yrs of age on Social Security, I hate to not get anything back. Thanks.

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6:19 am
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JustFashionNow.com - clothing

Be warned! I have been waiting for a response to my request for a refund for 14 days now (and I he email everyday) I have heard nothing! I was more than disappointed with the garments that arrived. They were nothing like the photos shown on the website, a gross misrepresentation infact - everything about them is wrong quality, size, colour. I feel I have been scammed by a company of cowboys and I will seek legal advice if my money is not returned pronto as per their returns policy although I won't be holding my breath!

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2:02 pm
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JustFashionNow.com - poor quality items

I ordered 3 dresses totalling £95. Despite at least 30 emails requesting their return and refund details from just fashion now, this company has ignored my requests and therefore I am unable to return the items. This company is a disgrace and is conning genuine consumers. This is a large amount of money to me and this company should not be allowed to continue to trade in the uk.

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12:07 am
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This review was chosen algorithmically as the most valued customer feedback.

JustFashionNow.com - return on 2 tops that were too small

I ordered two tops & followed their policy of getting an approved return number & label. I used their label & it took nearly 3 contacts (the third time they quit responding), because the refund never came through. I finally contacted Paypal & they were just as bad. The package was finally found & RETURNED back to me. So I wasted nearly 25.00 sending the...

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11:59 am
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This review was chosen algorithmically as the most valued customer feedback.

JustFashionNow.com - incorrect item supplied and of poor quality. unable to get refund

I purchased a dress online. I paid in full and received an incorrect and sub-standard item. I requested a refund within the stated 15 day period. The company stalled me by asking for photos of the received package. They did not respond promptly and I was unable to send emails to them as their inbox would not accept them. They then said my request fell...

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12:08 pm
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JustFashionNow.com - returns and refunds

I ordered quite a few items from justfashionnow. One item was out of stock and I was told I would be refunded. I need to return other items which are too small. The total of what I am owed is £85.56. I have sent several return messages to the site and also a detailed email. I have tried to phone too. No responses. I am very disappointed and becoming angry...

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