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1.3 310 Complaints
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Mitchum complaints 310

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3:12 am EDT
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Mitchum Bamboo powder deodorant

Hi, I recently purchaesd your bamboo powder deoderant - paying more than most other deodarants but found it did not work at all on me. Quite embaressing to put it on - go to work for the day and have body ordour an hour into my shift. Not happy with the product at all unfortunately. I purchased it on Wednesday 6th March 2024 at Woolworths Australia. Bar code [protected] 7

Natalie Hersee email - [protected]@bigpond.com

Claimed loss: $12

Desired outcome: A refund or some products sent that work

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1:58 am EST
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Both my wife and I have been a loyal consumer of Gel Mitchum Deodorant and have been using it for 20+ years. For months now, I have been noticing that my black t-shirts are being stained by the mitchum gel. Something must have changed in the formula as this never happened years ago. ALL of my tshirts are being wrecked. I purchased a new set of work tshirt...

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10:38 am EDT
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For a few months maybe even years I have always wondered what was staining my clothes and blamed it on numerous other factors. I changed my washing products, tried all different washing products, all the way to eco friendly and chemical free. Eventually I decided to just start dyeing my tips that would show these stains! I eventually have hit a wall and am...

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Is Mitchum legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Mitchum to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Mitchum is known for their high standards and safety. If you're thinking about dealing with Mitchum, it's wise to check how they handle complaints.

Mitchum earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Mitchum. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Mitchum's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mitchum.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mitchum.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mitchum as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Mitchum.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Mitchum has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 310 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • No reviews for mitchum.com on popular sites. Be cautious and do additional research. Look for information about the Mitchum and be careful with personal information or transactions.
  • Mitchum.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mitchum.com may offer a niche product or service that is only of interest to a smaller audience.
  • Mitchum protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:35 am EDT
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Mitchum Mitchum deodorant stick

Hi - I have used Mitchum for years - best deodorant stick on the market. However the last one I bough the the trust dial that is supposed to move the stick upwards just goes round and round and the deodorant doesn’t come up so I am unable to use it. I bought from Tesco with my o slime shop some weeks ago as I always buy a few at a time and it definitely is let there fault as the product looks up damaged from the outside.

How can I get a refund please or replacement product.thank you.

Desired outcome: Refund or replacement product

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Update by @rachaelpeek
Oct 01, 2023 3:37 am EDT

Excuse the typos ! Hope it makes sense…

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12:23 pm EDT
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Mitchum Your Product is causing boil under arm

I want to lay a formal complaint about about your product that i have used for many years now and never had any problems until now. I buy your product from a local store here where I stay and ever since I used your product Mitchum it is causing to produce a boil under my left arm pit. I have the necessary pictures as proof to show you what is happening to me. I am hereby laying a formal charge against your company for discomfort I am going through and will make use of all media platforms to get my story out if you cannot compensate for the discomfort I am going through,

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Mary.mh
Tehran, IR
Oct 09, 2023 12:19 am EDT

The same happened to me... What did you do?

I'm so stressed...

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11:17 am EDT
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Mitchum Mitchum ultimate gel

Having recently taken a holiday to skiathos Greece from the UK, I was shocked to discover the gel had melted all over my wash bag, I cleaned everything up and put the gel in the fridge for remainder of holiday.

On returning to UK the gel had melted again…

Normally I wouldn’t complain but this deodorant isn’t the cheapest and as I sweat a lot due to my joint hyper mobility I’ve found the gel to be effect, but not when taking abroad which is pretty useless to be fair….

Desired outcome: Well…. I’d like a response, your lab looking into why this has happened… and a box full of Mitchum ultimate gel please

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8:00 pm EDT

Mitchum Men's Unscented Mitchum Triple Odor Defense

Dear customer service,

I have used Mitchum unscented for many, many years, recently, 01/06/2023, I purchased sixteen unscented Triple Odor Defense gel sticks (4 packs of 4) on Amazon. Unfortunately, after opening & applying this deodorant I was shocked to discover that it had a horrible, rotten foul smell, it definitely is NOT unscented & it certainly does not prevent sweating like it used to. My wife also thinks it smells disgusting as well!

I will not be buying this deodorant again until I can be assured that I can indeed purchase a truly unscented product.

I will also be calling to see if there is any resolution to this issue.

Thank you for your time, I look forward to hearing from you,

Paul

Desired outcome: I hope to receive an explanation & or a solution to my issue and of course as a longtime customer, I would welcome any refund you could offer.

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4:32 am EDT
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Mitchum Mitchum deodorant spray

On the 20th of May I put my hand into my handbag and my phone was dripping like oil all over it, the screen protector popped off, I removed the case which was also soaking in oil like substance. I could smell the deodorant off it but couldn't understand how it happened. My pill bag was damaged so I had to throw out some medication and replace it, everything was stinking and soaking in Mitchum, the deodorant was empty now. Put my phone in rice but the oil left damage to the screen after 48hrs in the rice. The deodorant was closed but it managed to seap everywhere in the bag. Washed the bag and can still smell the deodorant off my bag, phone case and phone. I had nothing in the bag that could damage the canister but I will never be carrying Mitchum around with me as it is expensive enough and I used it twice be4 it empty itself all over my stuff in my bag. I panicked when I saw my phone and dried it quickly and only for the smell being so strong I was puzzled as to what was oily in my bag till I pulled out the canister and it waz completely empty while closed. I have 2 other canisters before that failed to spray as it was like it was jammed closed yet this one just empty itself. I have the empty oily shined canister left there. I am so disappointed in the quality of the canister if you cannot put it in a light bag that is hanging on my shoulder. My phone is damaged and that's the only reason for the complaint as normally I wouldn't bother as I would just throw out the unusable one and buy a new one but don't think I will be buying Mitchum anymore as it is not good quality canister, this never happened with Dove or Nivea that have similar canisters as yers.

Desired outcome: Just fix and make better canisters for the deodorant spray and ask to put a warning to not leave near phones as they can ruin a person's phone and cost them alot of money to repair.

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1:40 am EDT
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Mitchum Powder fresh roll on

There is a piece of plastic sticking out of the lip of the roll on part and it is cutting my underarm. Having tried to file off, I haven't had any success. I have tried messaging Mitchum using their online form, but the form won't submit. I would like a refund as the product isn't fit for purpose. The product number on the bottom of the bottle is N22Z17A and I bought deodorant in Mod April from Tesco, Helston, Cornwall

Desired outcome: Refund

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12:29 pm EDT
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Mitchum Antiperspirant

I have bought many of your antiperspirant deodorants. The spray won't spray on it with it still being three quarters full. The cap's are not broken it just seem's there is no air left in it to spray. I can't afford to be throwing these away when there is so much deodorant left inside.
Number on the bottom is Y22Y22A on the powder fresh can.
Y22Y16C on the shower fresh can.

Desired outcome: A refund please.

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9:45 am EDT
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Mitchum Women mitchum triple odor defense powder fresh 48 hr 76g

I have an almost full WOMEN MITCHUM TRIPLE ODOR DEFENSE POWDER FRESH SOLID 76G :the roll up does not respond neither up or down.

The roller does not respond to pushing the product up in order to apply to underarms.

I have used this product before and I am very disappointed that this is faulty.

PLEASE REIMBURSE ME OR SEND ONE TO ME.

Lot # N22503A

14:38

Bar code [protected]

Desired outcome: Replace please OR refund34 9704 165 St NWEdmonton,Ab.T5P4W4I would like an apology and you are making this pocess very frustrating.This is all I have to say in this matter.Look after ths matter asap.Thankyou

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5:09 am EDT
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Mitchum Mitchum woman triple odor defense

I love this deodorant, however these two and previous past deodorants the spray function/ lid has either broken or just stopped working when there is more than half a can left. The kid will stop turning, or won’t push so you cannot spray the can I have thrown multiple cans away in the past but now it’s just frustrating especially when trying to be careful with money. I have tried to contract you through social media to no avail, twitter not currently active, facebook cannot send mesages, the uk website contact us link does not work. I have googled contact Mitchum uk - filled in an online form which won’t submit! Not only is this as frustrating and products not working properly it is so unprofessional and almost looks like you are preventing customers contacting you!

Desired outcome: Refund

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6:38 am EDT

Mitchum Mitchums women deodorant spray in powder fresh.

I’ve brought a can of your deodorant (my usual smell) and it has stopped spraying, it costs a lot of money for it to not work after only a few uses, could you please let me know what to do so that I’m able to keep using this can which is almost full!

I purchased this cam from my local Sainsbury’s on Nottingham, the pictures included show that there is no damage to the can and the spray top is actually open, it seems to have run out of pressure enabling it to spray and yet it is almost full, the lot number is also photographed below, I look forward to hearing from you.

Thank you

Heather

Desired outcome: Full refund or voucher for a replacement please.

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5:40 am EDT
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Mitchum Mitchum Triple Odour defender

I love Mitchum products, but why can’t they provide a better casing that actually works!

I decided to move on from the sprays (which I also love!) because they get blocked and don’t spray easily at all.

I’ve moved onto the deodorant stick, which I also love, but now the dial isn’t working to push the stick up! I still have half the stick left, that is useless to me!

These products aren’t cheap…it is very frustrating to only be able to ever use part of the product!

As I’ve mentioned the product is great, but I an so disappointed in the actual packaging O am considering choosing an alternative deodorant.

Desired outcome: Replacement product so I get what I actually paid for…and a promise that the packaging/casing will be improved.

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7:50 am EST

Mitchum Bamboo Powder product stains and ruins t-shirts.

The Natural Power Deodorant - Bamboo Powder - Cedarwood scent for Men has major issues with staining.

I wore it for a week before I noticed the damage to my shirts. I had washed them and they came out of my dryer with dark oil stains under the armpits. I have washed them multiple times, even hand scrubbed them with dish soap, alcohol, acetone, vinegar and baking soda, everything. They are ruined.

I'm having to replace 12 t-shirts because of this deodorant. Even black shirts are ruined.

I'm hoping that you all will see this and hopefully stop using the current formula so that this doesn't happen to more people.

I've read around online and am not the only one who have had this problem with this particular product.

Please. Stop making this. The oils do not come out.

Desired outcome: Stop producing this particular product.

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1:40 pm EST

Mitchum Unscented gel deodorant

New formula has a terrible odor! I’ve used Mitchum for decades. Just bought two twin packs a few weeks ago and WOW. The smell was sooo overwhelming. It smelled like old folk's home or wet diapers. I had to take a shower, just to wash that off and wipe myself with alcohol pads after. It’s clear by all the complaints of malfunctioning sprays, solids and changed formulas, that they attempted to save a buck by switching manufacturers. Unfortunately, it will cost them much more to lose millions of customers and reputation. I then wrote them a review and they actually got back to me. But I was shocked to read a gaslighting response. Attaching screenshots bellow. They pretty much told me that unscented doesn’t mean it doesn’t have a scent. Really? :) I know the difference between fragrance free and unscented. If you claim it doesn’t have a scent, it shouldn’t have a scent, as it didn’t previously. That’s why people bought it. Not only to add a scent, but a horrible one? And not one person in formulations or marketing said, “I don’t think we can get away with going from unscented to this”? Corporate greed. They even turned off their site, as people were leaving bad reviews by thousands. It’s so sad to watch them make such poor decisions and destroying their following. With thousands of self care brands out there now, this was a sure way to lose tens of millions of dollars and many more during lifetime

Desired outcome: Fire your new manufacturer and beg the past one to take you back. Saving a buck costs more in the end when you give up quality and try to convince everyone that everything is great.

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4:35 pm EST

Mitchum Spray powder fresh deodorant

I have been using the same deodorant and scent since I was 13, I am now 25. It has been a great product, hence my loyalty. For the last 6 months I have been purchasing cans that block after a couple of uses or in this case straight away! The cans are not the cheapest on the market, but due to the quality, I remain a customer.
It is really frustrating that I keep having to throw them away to buy another because they simply block up so fast when I can feel and hear there is still deodorant inside.
I have purchased from different stores and the problem remains the same. I do not wish to continuing to purchase deodorant that I’m wasting

Desired outcome: I would like some compensatory cans of deodorant to compensate for the many cans that have been wasted

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1:34 pm EST
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Mitchum Mitchum women’s unscented triple odour defense

I have been using Mitchum women’s unscented deodorant gel for years and was dedicated to the brand. After having some trouble finding in stores (Dec 2022), I purchased online from well. ca (normally a good supplier) What changed? The smell is *so* disgusting, it makes me nauseous. It even lingered on my shirt after washing. I’m throwing out 2 new units because the smell was so nasty.

Desired outcome: I’d like an explanation if the formula changed or the product was old. A refund would be nice too.

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10:40 pm EST
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Mitchum Mitchum gel women

Good morning.

May i just express my disappointment on mitchum women gel.

Over the years I have been a loyal customer to mitchum , however, of lately it has been embarrassing me to people who say my armpits smell horrible.

Seriously I don't even want a refund just for you people to sort out the formula and give us the long lasting gel stick.

I am far to old for such an embarrassment , even worst at work people have started gossiping about me due to the smelling armpits.

That alone is just insulting.

Kindly attend to my matter in doing right, not unless you people have lots of customers and don't care about complaints.

Previously i sent an email which was received and only got a reference number

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1:52 am EST

Mitchum Mitchum Clinical Gel 48 Hour Protection Powder Fresh

It was okay at first then started stinging so I stopped using it. Then all of a sudden it came up like very bad sunburn and was painful to touch. It became incredibly dry and then all the skin around both arms started peeling. The photos are from 3 weeks after, however I did not take them when it was very bad. My skin is still very dry even now (6-7 weeks later).

I was in a lot of pain for a substantial amount of time. I was only able to take one day off, due to it being a busy period at work, however the pain was extreme. In total it took 6 weeks for this to heal completely. I am alarmed that a deodorant could do this much damage to someone's skin. I have never had an issue with any other deodorant I have used up until this point.

Desired outcome: I was emailed once in response to my email offering to send me an alternative product. I have not had a response from them since. I would like some sort of compensation as I had to take time off work, and an apology.

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Overview of Mitchum complaint handling

Mitchum reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Bamboo powder deodorant was posted on Mar 10, 2024. The latest complaint Solid stick was resolved on Jun 28, 2022. Mitchum has an average consumer rating of 1 stars from 310 reviews. Mitchum has resolved 21 complaints.
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  1. Mitchum contacts

  2. Mitchum phone numbers
    +1 (888) 864-8248
    +1 (888) 864-8248
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  3. Mitchum emails
  4. Mitchum address
    One New York Plaza, New York, New York, 10004, United States
  5. Mitchum social media
Mitchum Category
Mitchum is related to the Make-Up and Cosmetics category.

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