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OroGold Cosmetics
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1.6 53 Reviews

OroGold Cosmetics Complaints Summary

8 Resolved
45 Unresolved
Our verdict: With OroGold Cosmetics's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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OroGold Cosmetics reviews & complaints 53

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6:36 pm EDT
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OroGold Cosmetics Zero gravity sapphire

Dated - 23-10-2023

Peel centre village , Brampton did a big fraud with me by selling zero gravity sapphire without telling me about the agreement. They took my electronic signature without telling me that it was for credit loan agreement . They even forcibly booked my appointment by taking my stuff that he sold me saying I am giving you personal discount. After that, they asked me about my personal life and then asked for my G license and filled details in their tablet , then asked me that you can sign here for registration.

They charged me for $10,000 and said me I am VIP. I went back to store after 12 hours to cancel agreement because I just earn $2000 a month. How can I afford $10,000 machine.

I want to cancel my agreement , this is a fraud .

Desired outcome: Please cancel my agreement.

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6:16 am EDT

OroGold Cosmetics Pushy salesgirls and awful sales tactics

Orogold cosmetics selling tactics are very disgusting. Last week, I passed by a beauty corner in a big shopping mall in order to reach the train station, the sales girls stopped me (one asian and one from Israel). I tried to run away because I think I am immune to all free samples/ questionnaires tactics before they get you to buy stuff. What I didn't expect is that they pretend to be super helpful and being really friendly in resolving my skin problem. At first they said they were just trying to help, when I sit down, they apply so many stuff on my hand, my face... Out of nowhere one of the salesgirls took out the credit card machine, assuming I would pay for it. I know I was stupid but I got trapped. After that, I thought I was going to leave, but they pull out so many different products and they said they know all is about money concern. So they will offer exclusive discounts and free gifts/facial packages to me and ask me not to mention to anyone else. holyyy crap. They were very pushy and they just pretend they want to help you. oh my god who would be so helpful to stranger? OROGOLD staff. Also, the no refund policy is only explained to me after I get my product paid. I hope everyone be smart and dont be like me!

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6:54 pm EST
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OroGold Cosmetics Antiaging & overly aggressive salesgirl

I decided to treat myself and bought a Groupon for their non surgical facelift. I went in, and the Salesgirl, Lily, almost immediately tried telling me things about my skin & allergies that I knew were not correct. She came off acting like she knew my body better than I did.

So, I lay down for the facial. Almost immediately, she tells what a HUGH change she sees in my skin after only a few minutes. She further tells me "dont scream when you see your face". There was nothing to scream about as the stuff she slathered on my face felt like glue. She didnt even try to remove all of the residue from my face. I took pictures before cleaning it off.

She immediately started pushing her AntiAging face & Neck wands onto me, without ever ASKING if I was even interested. She also made a point NOT to say how much each item costs.

When the facial was done, she stated "I just need your ID & Credit Card". Mind you, I NEVER said I was interested, NOR did she ever ASK me if I was interested. She immediately went to swipe my Credit Card for more than $6k. (Mind you, I only went in for a friggen facial from a Groupon special). She never even asked to see the Voucher, or did she scan it.

My Credit Card is setup with a $3k daily spend limit. So, naturally, the charge did NOT go thru when she swiped it, without my stating that I even wanted the stuff. As soon as it declined for going over the limit, she immediately asked me for ANOTHER Credit Card. When I told I did not, she asked if I could go the the ATM and take it out. She literally said "Come on, I'll walk you over to the ATM". Who does that? When I told her that I would have to call the bank for any charges over the $3k limit, she took my credit card and ON HER PHONE, dialed my bank. She them proceeded to tell me "I do this all the time"!

When the call did not go thru on her phone, she tried to show me how to make the call ON MY PHONE. I know how to use my own phone. The call didnt go thru my phone, fortunately, so I told her that I would have to go to the Bank and get the funds.

Lily proceeded to tell me she charged my card a $300 refundable deposit for her to "hold the items" for me. Mind you, I never said I wanted the stuff. I didnt catch on fast enough when she then asked me what the was that would go thru the Credit Card. When I made the mistake of answering, she proceeded to charge my card ANOTHER $700 - for product I NEVER said I wanted.

She then asked how far away the Bank was, and If I could run there and return quickly. Obviously she was obsessed with the money.

When she finally ALLOWED me to leave the store she did not give me ANY Documentation of any kind. No product info, and NO RECEIPT!

When I called to say that I was not going to purchase the items that were pushed onto me aggressively & that I would be returning the 2 items, THAT is when the male told me "We don't give refunds", and promptly hung up on me.

I will be filing a complain with Groupon so they stop letting this business lure unsuspecting customers in.
This is classic Bait & Switch.

Desired outcome: Full Refund

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Is OroGold Cosmetics legit?

Our verdict: Complaints Board's review suggests OroGold Cosmetics is mostly legit with an 78% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 15% caution is advised. Before engaging with OroGold Cosmetics, reviewing user feedback and how OroGold Cosmetics addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with OroGold Cosmetics. Trust, but verify.

OroGold Cosmetics earns 78% level of Trustworthiness

High Trust Suggestion: OroGold Cosmetics evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for OroGold Cosmetics. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of OroGold Cosmetics's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Orogoldcosmetics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Orogoldcosmetics.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • OroGold Cosmetics's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 15% of 0 complaints being resolved.
  • Orogoldcosmetics.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The orogoldcosmetics.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to OroGold Cosmetics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:17 pm EST
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OroGold Cosmetics Elastique Energy Masque ID-588

Oct 30, 2019 at 1:49 p.m. I was physically forced into there store. Demanding me to try there miracle eye cream for under eye bags and wrinkles. There persistent sales speech and demo gimmick had worked for them. I fell for it and bought the $435.00 product with my debit visa bank card. Once the salesman saw I was paying with a debit card he went into his high mode sales speech and proceeded to tell me that he would like to offer me something but not to tell anyone because he shouldn't be doing this. And "this" was complimentary facial treatments once a week for a month. He showed me this face machine mask and said he wanted me to try it out. He would be using it with these complimentary facial treatments. He convinced me that I would just be trying it out. He NEVER mentioned a no refund policy if anything he made it sound like I could return the machine any time if I wanted. I was not obligated. I believed him and bought the damn thing. However, I did not leave with it from the store because I didn't want to be obligated to this expensive machine not knowing much about it. When I got home I looked at the receipt and notice at the bottom of the page it read no refund exchange only within 7 days. I couldn't believe it so I called the store in which I could not get a live person so I emailed and kept calling. But after a day of this I was getting very nervous and called my bank to let them know what was going on. Finally a week later some woman calls me to come in and do a facial treatment. I than told her that I do not want any obligations to this machine and would like a refund that I felt I was tricked into buying something unlawfully. She assured me everything would be ok and that my salesperson would be calling me to clear it up. It was nice to hear that and was relieved for the time being that was until I finally received a call my salesperson another week later. He told me that I possibly would not get a return but that he liked me and would take it up with the owner of the store which we would have to wait another week for because he was in Europe. But he made it sound like everything would work out for me. Mean while I had a claim with my bank going and had received the money back. However the bank had an investigation going and the money could be taken from me again. And being that I used a debit card not a Visa card I was screwed. Well that's exactly what happened. The company took it back. And my salesperson finally got back to me after two weeks. He said his boss would not refund me but that he was getting a Christmas bonus and would give me about $1000.00 from his Christmas bonus. I couldn't believe it. I don't want to have anything to do with these low life's. I did not except and continued to disagree with this man about everything. I hung up the phone and noticed a text message came through. When I opened the text it was a recorded conversation that I had just had with my salesman. It was just a quick clip of our conversation. For one isn't it illegal to record someone on the phone without there consent in California. I'm pretty sure there are laws about that and for two what is he trying to do with this. Intimate me or scare me which is totally unethical for a business. Wtf. What is really going on here. Well that was the last time I will or want to speak to that weirdo. Now I'm left with writing complaints and getting channel 7 on your side.
However I'm thinking of a lawsuit for sure. Actually in the makings right now. I would be happy fir a class action suit. 👍👍How do we proceed with this. Someone tell me and I will do what it takes to get the process started. I am beyond upset. I am a single parent with a very sick handicapped child. I don't need this nor have time for such disheartening uncaring people. This has put a major hardship on my child and I so much that it has effected my living situation and possibility of becoming homeless as of next month.
Thanks for listening and good luck to all. There will be a good out come in the end because I won't stop until there is.

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Update by Krista Koch
Feb 19, 2020 7:28 pm EST

I forgot to mention how much this company got me for it was $6, 000.00. Yup that’s right that complimentary facial treatment machine mask cost about $6000.00. And get this I don’t even have it. That’s right folks they have $6000.00 of my money and they have the face machine. Great deal for them right? Why I never had it never even held the damn thing. Unbelievable right? It’s hard for me to even believe still. These ppl have caused so many problems for me you have no idea.

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2:23 pm EST

OroGold Cosmetics oro gold anti aging

Orogold? No no no! Run for your life! This company is a total scam! Location: northeast mall, hurst, texas. These extremely aggressive salespeople (sharon & benjamin) lured my 86 year old mother (who has dementia) and 85 year old father into purchasing $379.22 worth of products! Told my mother that her eyelids would be lifted with their product, a total lie - that is not going to happen without plastic surgery! They got home with the product and my mom, who has dementia, didn't remember how to use the products. So they went back and these scammers tried to sell her $2500 more! After they told me about this, they tried to get a refund of their unopened products and were told no refunds! So I went online looking for a corporate office phone number! No corporate office! You can leave a message on their website (which I read later many people said didn't work) or you can call the customer service number (no one answered the call - it went to voice mail)! There is no accountability with this company! What they are doing is unethical, unlawful and evil. Do not give them your credit card or cash - you have no recourse in getting your money back! They might as well be putting baking soda and water in a jar and selling it with no refunds. Too bad no one has filed a class action lawsuit against this shell of a company! I found other reviews on the better business bureau website, who gave them an 'f'... Tales of other women being lured into purchasing $2, 000+ products. Run away from this store!

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6:07 pm EDT
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OroGold Cosmetics orogold 24k 60 second eye solution

On Sept. 27th, 2019 I purchased the above product at Orogold Amsterdam, in a city I was visiting for several days, The sales people were quite aggressive and wore me down. It appeared that the application of this product on one side of my face did create a noticeable improvement and I was initially impressed. The cost was considerable at $395.40 US for 20 ml. They said the product only needed to be used once a week and that it would last a year. To sweeten the deal the store manager Abigail, a woman from Israel, through in another day cream product and said she was giving me the sale price.
They didn't tell me that there were no refunds on this product if you weren't satisfied. It was only after you paid with a credit card that you saw at the bottom of the customer copy the message: no refunds on open goods, no refunds on sale items. Exchanges within 30 days.

After I returned home about a week later, I thought I'd use the product. However, when I pressed on the dispenser nothing came out. I tried many times but to no avail. Now I had an empty container without the product I thought I'd purchased. I filed a complaint with the Orogold company headquarters in California and wrote an email to the manager of the store( avigailorogold@gmail.com) but it is several days now and I have not heard back from anyone. I finally got through to the so called Customer Service people in California and they told me I could return it at my own expense and they would send me another one.

By this time, I went on line and read the many irate complaints about the company, its unethical practices, non existent customer service and no longer want the product. I want my money back. I paid with Visa and they opened a case for me but there was a lot of background information they needed since I bought it in a foreign country- point of sale and hadn't opened the elaborately packaged product before I returned home.
I hope that Visa will help me get my money back because I don't want another of this useless, overpriced product. It certainly adds insult to injury to ask you to return it at your own expense, in the hope that they would send you another to replace it. I don't believe they would even bother after I read 8 years of complaints on the web and your website.

Orogold has these "scam" overpriced stores all over the world, doing the same thing to vulnerable women of all ages: misinforming them, overselling them, and then not standing by products that don't work. Someone should put them out of business.

My name is Myra Evans, [protected]@gmail.com,

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2:44 pm EDT

OroGold Cosmetics high pressure lies

I had an appt in a nearby building and there were two employees out in front on sidewalk as usual trying to give away their products. I declined as always. I had to pass by again on the way out from my appt and one employee basically would not let me pass without giving me products. So I took them trying to be polite and was on my way to another appt. He ushered me into the store to "try a product on my hand" and then told me to take a seat (why?) so like an idiot I did. He then tries to put some sort of eye product on my face to which I said repeatedly - no! He says it won't mess up my make up. It did as the cotton ball had my make up all over it but when I noticed that it was already too late. He then brings a fan to dry this crap on my undereye area. It felt like eggwhite, very tight. He claimed I had eye bags which I do not. So he finished his bs and i'm trying to hightail it out of there when he tries to talk about some machine they sell. I said no. Then his coworker comes over to appraise the [censored] he put under my eye and said oh it looks so good now let's address your deep creases and they thought they were going to apply their [censored] all over my face. How does this place stay in business? I don't have deep creases. They just tried to make me feel inadequate so that i'd walk out of there with this [censored] products. They should be driven out of business.

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KCMoore
, US
Dec 02, 2019 8:25 am EST

I was in the mall on Black Friday and a male representative of your store assisted me. The product he used on my face after he dried the solution with a fan, started to dry & flake and turn dark. He became annoyed, beligerant and nasty because I questioned the process. He was rude and very disrespectful. I was with my daughter and he actually became loud inside the store. He did everything WRONG. I don't remember his name but he said he was a Marine Veteran. What a disgrace to the Military and to your store.

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10:48 pm EDT
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OroGold Cosmetics toning face machine apparently approved by nasa???

I went into this store while on holiday and they pressurised and pressurised - so I bought a couple of creams. They then said would I be interested in one of their face toning machines.
I was ambivalent and they said if I paid a deposit I could review it.
When I went back the next day to say I didn't want it they said they would cancel the order and credit my card
BUT THEY DIDN'T
THEY CHARGED MY CARD $5, 500 NZ DOLLARS
THEY SENT THE PRODUCT TO NZ BUT I REFUSED TO ACCEPT IT AND I PROMPTLY RETURNED IT
THEY REFUSE TO ANSWER MY CALLS OR REFUND ME

WHAT DO I DO NEXT?

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5:16 am EDT

OroGold Cosmetics they lie to me a lots to make me to sign the contract

RF: OROGOLD COSMETICS SAN FRANCSCO
758 Market St. san Francisco CA 94102

I am writing this letter that I am not satisfied of the service what happen
On November 2018 I being invited to try their products, They said try it if you didn't like it you will get the full refund and I was thinking its only trial product on the begging

They made me sign their contract and give me certificates they said that I have to make appointment or drop off if they do have space that's
What happen I wasn't aware of about the full service?
I went to the second treatment was on December 2018 or January 2019 on the 3rd one I went with my sister to get the trial they tried to convince her to sign but she didn't want it and than I hard the guy telling my sister those equipment's its belong to your sister and the cream everything,
I was shock it because I didn't know about it and they didn't ask me my permission to use my stuff on my sister, I wasn't aware of anything than on the 4th time I want to understand the service more around mid of February 2019 I called numerous times every month until now and leaving voice mail but no respond the 1877-554-1777 at that time on the end of February I called no one respond than I call to the number they have it on yelp 415) 362-6510 line its close And I called 415 -450 - 7852 in this line that time no answer begging of march 2019 I went to their location on market st SF around 11 am and than my son went on Sunday and than on Monday morning than we ask their neighbor stores they told me they have bad reputation and I should not work with them I got more scared than I pay attention on yelp review I got more scared than I went to wells Fargo to get help while I being trying to reach the business by phone no respond the begging April I went to the location since they respond to wells Fargo and I saw them open I tried it was around 12 pm trying to speak to their manger I spoke to the front lady she said hold let me see if he is time to talk to me and I gave her my name than she is back saying the manger that since I am involving the bank they wont be able to speak to me and I have to go throw the bank I couldn't understand the reason why but I am really tired of trying to get my money back anyway I being trying to hold of the owner throw the 1800 number if I could get the customer service around may I called 415 -450 - 7852 Nicole she said that she one of manger and they have more than store in use and she work in Miami branch and I told her about my problem she said I am sorry for that service and she took my number and she said she will work on this matter and get back to me and its being while I haven't get no respond from her I tried to call 415 -450 - 7852 more than once no answer the leaving more than once time voice mail, Tell me what kind of service they do have while have website and no respond
What kind of service they do offer without explain to their customer,
What kind of business trick the customer and making them to sign contract what they care only getting the customer sign with out thinking of them if they are happy or not my feeling I am not happy at all

I am requesting the full amount due to refuse to talk me and mistreating me and not responding to my request or not allow me to access to their location

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8:54 am EDT
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OroGold Cosmetics 24k collagen eye renewal mask

This orogold cosmetics 24K COLLAGEN EYE RENEWAL MASK does not work. I took it out of the package & the whole gold mask was dry, had no serum and it falls off your skin because it does not stick on the eye as its dry. Does not work as explained it would. No way it reduces puffiness nor moisturizes. Attached is a picture. Waste of money & time. Horrible customer service! I do not reccomend this company nor their products

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9:59 pm EDT
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OroGold Cosmetics unethical behavior not issuing a refund for products not wanted

I was on vacation in Hawaii in February 2019 and happened to come across an Orogold store at the Hilton Hawaiian Village. The greeter at the store was handling out chocolates and the next thing I knew I was being propositioned to a free facial only to find out that the free facial was anything but free. I was pressured by a salesperson named Michelle who promised to send me information by email about the use of the product and gave me her personnel cell number to call her if I had any issues. I tried the cell number only to find out that the number is not available. I called the store at 1-808-945-2221 to try to get satisfaction only to be told that the manager is the only one who can do refunds. I refused the shipment when it was delivered to my residence by Fedex. I have tracked the shipment back to the Honolulu store that it was delivered back on March 27, 2019. I called the store today and asked for the store manager Edo who doesn't return calls and explained to the person who answered the phone apparently her name was Talia that I will be waiting for his call which will probably never come. I called the customer service number only to have voice mail say they are not available. I called a number that came on my call display 1-808-206-4130 only to have someone hang up on me. I called my credit card company and advised them that I do not have the product as I refused the delivery. After reading the complaints from other consumers I agree this company is a fraud and a scam artist. Anyone who comes across their kiosks in malls or stores kept clear of them as they are untrustworthy and lie to make sales. I want a full refund of 4712.04

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MJanG
, US
Jun 25, 2019 5:08 pm EDT

Same experience and that no return policy is BS!

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2:36 am EDT

OroGold Cosmetics skin care products

All 24 k products from them gave me very bad reaction on my skin.. The price us too high, and didn't let me know that I couldn't return them.. They charged me 2000 $, and didn't give me refund even I asked for it.. When I called their customer service, they didn't want to talk about it.. Im stressed now because I paid alot of money for a bunch of trash that I cannot use..

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7:46 pm EST

OroGold Cosmetics refunds

I would like to know how this company gets away with this. They tell you what you want to here to get you to buy .
We also were told we would get a refund so I called them 3 days later and told them I didn't want the Jupiter facial machine. they said it had already been shipped that not to worry they would take care of me. That when I got home and received it to let them know so I did. Nothing but the run around and what amazes me is that they don't return your call. So hide behind your counter cause this girl is not done. I'm going to find out who I needs to get a hold of to file a legal suit against them. there is no where on that receipt that it says no refund. I don't know how they have gotten away with this but I'm going to do everything I can to try to stop them. Shame on you people for taking peoples money while on a vacation and making promises you know you are not going to keep. It makes me sick that you people are ok with that I will spread the word every where I can to get this out there . I do have text messages showing that he is going to tell me where to ship it back to and not to worry he will take of me. Well that has not happened

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Peggy77
, US
Jun 12, 2019 12:18 am EDT

I too was taken $13, 400.00...I am distraught trying to get money back... I feel so stupid for getting into this mess...My credit card company says I have to pay them because the lady says I have product and services from the store...I have nothing...How do these women do this to other women?

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3:57 pm EST

OroGold Cosmetics unethical behavior, miss representation

On 10-22-2018 while walking through the Roseville Galleria, I was approached and practically apprehended by an individual named Giovanni of the Orogold kiosk. He grabbed my hand and sat me in a chair and started talking to me about the dark circles under my eyes while applying a serum to the back of my hand. Having just completed a year of chemotherapy for ovarian cancer I was somewhat intrigued as the treatment had left me with many changes to my body including my skin, I related this information to Giovanni. He then took a cotton pad and when I thought he was going to remove the product on my hand he removed my eye makeup on one eye without asking if he could. Very unprofessional. I was shocked and upset as I had a dinner date later. When I expressed this he convinced me to let him remove the makeup on my opposite eyelid and said he would fix it. I thought he was going to re-apply my eye makeup, instead he put that same product on both eyelids and under my eyes and said I didn't need make up anymore, this was a miracle product and that I was guaranteed to see results immediately. I basically could not get away and reluctantly agreed to try the product with the agreement that I could return it if necessary as I had been experiencing irritation with many topical treatments since chemo. He said "absolutely." when I got the receipt for $341.06 in my email, it stated no refunds. I did have a severe reaction to it and called the very next day and got no response. I went to the mall where I was escorted to the salon thinking I was going to get a refund. Instead I was introduced to Valincio who first stated he was an area rep, then he tried to tell me he was the owner of Orogold and when I questioned that as I googled the company, he told me he didn't work directly for Orogold and was only in northern ca for a promotion and that he actually owned his own salon on Rodeo Drive and had many celebrities as clients. Non of which has checked out. After an hour of trying to negotiate a return with Valencio and him attempting to sell me everything, including an infra red skin treatment wand for $1500 and getting no where, I agreed just to take an exchange on an alternate product just to get out of there. When I got home and googled the exchanged product it sells for $100 less than the original purchase and I did not get a refund for the difference. I called to inquire about the difference of price and was told by Valencio that if I came back in and purchased the infra red wand for $1500 I could get a full refund. I gave up. I now own a product that not only do I not want and can not use but also paid $ 100 more than it retails for.

Updated by Stephenie Hobson, Jan 16, 2019
I also shared with Valencio all the consumer complaints I read on line about Orogold practices and the return policy before coming in and his response was " We pay no attention to those because most of them come from customers who have purchased the product taken it home and replaced the product with something cheaper and tried to return it" What ?

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7:55 pm EST

OroGold Cosmetics unethical behavior and miss representation.

While walking thru the galleria/roseville ca, I was approached and practically apprehended by an individual of the ora gold kiosk. He grabbed my hand and sat me in a chair and started talking to me about the dark circles under my eyes while applying a serum to the back of my hand. Having just completed a year of chemotherapy for ovarian cancer I was somewhat intrigued as the treatment had left me with many changes to my body including my skin and I related this information to him. He then took a cotton pad and when I thought he was going to remove the product on my hand he removed my eye makeup on one eye without asking if he could. I was shocked and upset as I had a dinner date later. When I expressed this he convinced me to let him remove the makeup on my opposite eyelid and said he would fix it. I thought he was going to reapply my eye makeup, instead he put that same product on both eyelids and under my eyes and said I didn't need make up anymore, this was a miracle product and that I was guaranteed to see results immediately. I basically could not get away and reluctantly agreed to try the product with the agreement that I could return it it necessary as I been experiencing irradiation with many topical treatments since chemo. He said "absolutely." when I got the receipt for $341.06 in my email, it stated no refunds. I did have a sever reaction to it and called the very next day and got no response. I went to the mall where I was escorted to the salon thinking I was going to get a refund. Instead I was introduced to george who first stated he was an area rep, then he tried to tell me he was the owner of oro gold and when I questioned that as I googled the company, he told me he didn't work directly for oro gold and was in northern ca for a promotion and he owned his own salon on rodeo dr and had many celebrities as clients. Non of which has checked out. After an hour of try to negotiate a return with to sell me everything, included an infra red skin treatment wand for $1500 and getting no where I agreed just to take an exchange on an alternate product just to get out of there. When I got home and googled the exchanged product it sells for $100 less than the original purchase and I did not get a refund for the difference. I called to inquire about the difference of price and was told by george that if I came back in and purchased the infra red wand for $1500 I could get a full refund. I gave up. I now own a product that not only do I not want and can not use but also paid $ 100 more than it retails for.

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Update by Stephenie Hobson
Jan 16, 2019 8:04 pm EST

I also shared with George all the consumer complaints I read on line about Oro Gold practices and the return policy before coming in and his response was " We pay no attention to those because most of them come from customers who have purchased the product taken it home and replaced the product with something cheaper and tried to return it" What ?

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2:06 pm EST
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OroGold Cosmetics the facial products

Hi, I would like to inform you that I bought a bunch of your products from a distributor store inside the Valencia Town Center in Valencia California. Now, the person who sold me these Products persuaded me to by them, saying that eventually it will help me with any wrinkles I may have, any blemishes, ext. I would just like to let you know that so far the only thing these products have done for me is give little rashes on my face that hurt to the touch. The Skincare Specialist who sold me these products is named Benjamin Shimoni. I am greatly disappointed with these products. I spend 8 Thousand Dollars on these products total hoping for good results, and instead I got bad results. I am still using the product with either hope or so I can get down to the local store in Las Vegas where I live and show them what this product did to me, and try to get a refund, and bring my print out credit card transactions with me for both the cards I used so we could pop it back on the card. For 8 Thousand Dollars I expected excellent results, but instead my face is itchy, and it feels rashy. When I walked into that store and after I left I felt like they were being dishonest to me. When I first came in the store the lady that helped me got me to by 2 ointments for about $10 and she scheduled me for a FREE Facial. I thought it was a good deal at that time. When I went to get the free while I was lying on the table and after Benjamin Shimoni who was the Skincare Specialist after he already started working on me stopped, and showed me his products and pressured me into buying them. I told him that I can't afford much which I told them from the beginning. I kind of thought I would be spending up to 1000 dollars for the products, which I didn't mind so much if the products worked. My eyes lit up when he told me that for just each of these different sets of cosmetics would be 1500 dollars each, which brings my total to 3 hundred. I gave him my two credit cards since the amount wouldn't fit on one card, but it seemed that they added extra charges to my card. He pressured me into getting an Electra, which brought my total to 6 Thousand dollars, and when I had already given my credit cars and license and was about to pay and get out he told me that there is a 2000 dollar extra fee for the Platinum, and he still had my cards in his possession. When I told him that I didn't think I had enough on that card, his response was "let me try to run the cards through and see". My only 2 credit cards I own are maxed out, The Products I bought Do Not like my skin, and Christmas is coming. I would rather settle this fare and just go to one of the distribution locations and get a refund or at least a reasonable amount back, since I do realize that bringing this issue to court give Orogold Cosmetics a bad reputation, so if I can help it, I don't want to go to court.

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11:59 am EST

OroGold Cosmetics unethical behavior

On 11/23/2018, I went Black Friday shopping at Stonebriar Mall in Frisco with my daughter and her boyfriend. I was approached by a girl at a kiosks who wanted to show me some eye cream. The eye cream worked and she told me it normally costs $1, 000, but she would sell it to me for $400 and throw in two additional products. So I bought it. Then she said she could schedule me a free facial at their new spa in the mall. I went with her to the spa and she said they couldn't get me in until January. But then she came out and said "Good news." A client canceled and they could see me today. Adriano did my facial and was high pressuring me to buy $2, 500 worth of product. I kept telling him I wasn't going to buy anything, but he kept adding product. I pulled out the product the girl had sold me and found it was $86.00 online, not $1, 000 like she said. I showed Adriano, and he exchanged it for Orogold 24k Eye cream. That showed to be $350 online and with the additional two products she included, I felt that was fair. Adriano would not let me leave. He kept adding in product and services at the spa there, and the Black Friday clock was ticking. I finally said okay and purchased the product, knowing full well I was going to bring it back the next day. I just wanted to get out of the store and shop with my kids. Adriano had me sign two receipts. He then took them in the back and put them in an envelope with the product in a bag.

I came back first thing the next day (Saturday 11/24/2018) at 10:00 am and tried to return the product. The lady working there said only a manager can do a return and the managers are always off on Saturday. I thought, that doesn't make any sense. I left my name and number and asked the manager to give me a call.

No call on Saturday, so my husband and I went back on Sunday, 11/25/2018 at noon when the mall opened. Adriano was there. I told him I wanted to return the product. He said it is a final sale. I said no it wasn't. He then pulled the receipts out of the envelope. He had scratched out the return policy on the receipt AFTER I had signed it before he had put it in the envelope on 11/23/2018. He also had written on the second receipt Final Sale, again AFTER I had signed it. He would not refund my money. He said I would have to talk to a manager. I left the product at the store told him I was going to dispute the transaction. I videoed the conversation and took a video of Adriano in the so called "Spa" which was just a storage room.

I called again on 11/26/2018 at 10 am and asked to speak to the manager. I was told the manager would be in around 11 am. I called again at 11 am and was told the manager was still not there. I asked who was the manager, and the girl said Adriano. I told her I wanted to talk to Adriano's boss. She said she would have Ben another manager call me. I asked what was Ben's last name, and she said she didn't know, she had only been working there two days.

I am writing several complaints to expose this FRAUDULANT business model. I would be happy with anyone who wants to join in a class action suit against this horrible company.

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lensor
, US
Dec 09, 2018 11:11 am EST
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I had the same experience with sales clerks for a company called Gold Elements in Nashville, TN, on August 31, 2018. These stores and their employees are all alike: they use the same sales tactics as they defraud unwitting consumers of thousands of dollars. I have filed a claim against this business in small claims court (you can represent yourself) and have initiated a complaint with the State of Tennessee's Department of Consumer Protection. Good luck with your case! We all need to work to put a stop to this type of scam. (I wonder whether the employees are here legally. Based on my experience in Nashville, I am not certain that the ones I dealt with are here on work visas.)

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Romy Brown
, US
Dec 03, 2018 1:58 pm EST
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I had a very bad experience with OroGold cosmetics over the Thanksgiving Holidays while I was on vacation visiting family in Santa Clarita California I walked into a store called OroGold Cosmetics. The lady who helped me was consistent and as sold me 2 bottles of their products for 10 dollars, I found out later by looking at my bank statement that she charged me $328.50, and we also set up an appointment for a free facial the next day which I thought was a good deal when I thought the 2 products I bought were only $10.00. Now, when I went in for an appointment the next day a young good looking man was assigned to do my facial. He rubbed a some cream or ointment on my face and then stopped to talk about his products which I truly didn’t really want to buy. I was shocked of how much the place was charging for the products. Were talking Thousands of dollars. This man was very pushy, I wanted to leave right then, but I felt I couldn’t with the mask on my face. The man was manipulant, he kept lying to me, telling me that I don’t need to buy this product and then telling me that I need it. He told me that these products would make we look 10 years younger and more beautiful. I felt this man was holding me and my credit cards hostage because he was making me stay their by not finishing the facial until I finally gave in and gave him two of my credit cards. If he wasn’t keeping me hostage then he would have finished the facial and then brought up products, so this is why I considered myself being kept hostage. After this man had my credit cards in his possession and he ran my credit cards for the first charges, he kept pushing me to buy more products. When I was about to finalize my sales, he mentioned that he forgot to tell me that there was a extra 2, 000 dollars for the Platinum. I felt I had no other choice since he already ran my cards. I was charged 8, 000 dollars total, and I discovered later looking at my credit card charges on line the actual total was $8, 608.00 The man demanded to help me take all these products I bought to my truck.
A few days later after I started using these products I noticed my face started getting rashes and started to burn and itch. It was then that I decided to research this company. It turned out that this company is a company with a reputation of being a scam. I’ve read many customer complaints. I decided to call my credit card companies to refute the charges OroGold made. I was able to refute them but I noticed that they ran my credit cards about 5 different times. I noticed when I came home that I couldn’t find the receipt that the cosmetic specialist said he put in my bag so I am going by my charges made to my account and I want to press charges. Some of the complaints about this company is that the products are cheaply made and don’t really work. The only changes made about my face was lots of rashes over my face from the products. I have an appointment with a dermatologist set up so I can build my case. Also I noticed on their business website that there are no refunds, only exchanges, but if I’m not happy with the products, then of course I don’t want to exchange it for anything else, and that is another one of the complaints made by customers. I am at a position where I feel I am being forced to press charges against this company because if I don’t, they could come after me to collect since I refuted all charges from my account.
I am not rich, in fact I am just the opposite. That in one of the reasons I wanted to get out of that shop is because I can’t afford it. I am on Medicaid, I get about 28 dollars in food stamps. I am married with 4 children. If I hire an Attorney it will have to be one that I can pay out of my winnings, so I am Attorney shopping right now.

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Jenjens
, GB
Nov 29, 2018 4:57 am EST
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I absolutely agree. I cannot believe this company. I was almost pressganged into buying some products that I did not want nor did I need them. I actually felt intimidated by the sales personnel. I was told that the face serum (costing £300 normally) would last me at least a year. It lasted less than a month. They then tried to sell me more products costing a further £300 and literally held the card reader under my face until I had to almost shout at them that I do not have the money and am living on a pension. I feel that I have been conned and scammed. I tried to get a refund but was told that I was 'too late'. This happened in St Christopher's Place in London.

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OroGold Cosmetics orogold honolulu hilton village store salesperson lied about full refund policy

Buyers, consumers and shoppers be aware
Stay away from Orogold stores and productss as many of you have been reporting and been taking advantage of these scan artists.

We are a victim of fraud, just like many have reported here and especially the Orogold in Hawaii stores while on vacation and the practically Hawaii Honolulu Hilton Village store.

The sales person lied, misrepresented the refund policies to us, we both asked him about it, prior and again after the sale took place and he lied and lied and completely misinformed us. That is illegal in all states .

The honest to God truth is that we were told, we will have guarantee 30 day full, I say again, FULL money back gurantee refund if the products are returned with 30days, no issues full refund. That is what he said. Now these owners of the store or the managers ignore the fact that their own staff, their own sales person lied and misrepresented these facts and we are out $4000.

They just say, this store does not give refunds. BS, you lied about the refund policy to us, we asked directly and your person lied to us to make sale. On top if that, before the worthless junk of your products that harms many people who had reported was shipped, I tried to reach you guys to discuss option and You Honolulu store owner, never returned my calls directly to discuss and I tried for a week. So we refused the packages and returned them unopened to you back to Hawaii and since late July you are playing games by sandbagging. Now we have no products and out $4K.

You will get exposed, you offered no resolution and you have cheated us and many innocent people. Do not hide behind that stupid sales recepit wording. It means nothing when your staff mislead, misrepresent and told us untrue statements when we asked directly about your store and company full refund policy, and he lied.

When like many we filled a complaint, they come out all humble and act like they care and want to work with us. The fact is, they don't, especially this Honolulu store. They said we got one hour facial treatment, all lies, we were on vacation and we were heading to our preplanned excursion event and we told them we have no time and they kept pushing us, so we were there 12 minutes total and on line lied and said we got 1 hour facial. Please, stop being so damn unreal. They said they explained every product we got. No, that is a lie too. We got this POS device uses Infrared light and a quick 4 min information on a tablet was given to pressure sales the junk to us, said go home and learn about it on the website. Then the sales person lied more about the refund policy to make us feel safe and close the deal knowing that we were going for a ride. So, all the crap they said was not true. A quick under the eye cream, a 7 min stupid device treatment and push push BS and that was it.

Orogold of Honolulu, You owe it to us to fully refund us based on your shoddy business tactics and your salesperson*s lies . Orogold of Hawaii store in Honolulu is a scam, people stay away, and whomever has been harmed and this store please share your information and take action. Others are doing it, make sure you understand what they are doing, they are scruples, unethical and unprofessional lairs who push to make a big sale, then they hit you with No refund policy and restrictions and want you to give up on refund.

Well, because they have harmed many, they will not get away with it, not anymore, there are laws, and they are not above it. Honolulu store, has not offered any response directly since I tried to reach out to the Manager or owner, they have ignored me, they just tell their Corp customer care, no refund, because we are no refund store. Even though it has been discussed with them that their sales person lied to us, I guess that doesn't mean much.

So cheating, omission, lies, misrepresentations of facts, is ok with Orogold corporation and in particular their Honolulu store owners. I gave them so many chances to do the right thing, they still offer me nothing in refund, or resolution and their customer service at the corporate level just said, for my inconvenience, they will give me $500 store credit. Are you F kidding me? I want nothing to do with you thieves. Give my money back, that is what you can do...No thanks,

As others suggested too, we are going to notify all the people who you have harmed and scammed, all the world will know about you, the US watch dogs and consumer groups will know, you will hurt noone anymore. So, you can start by refunding my money. Make it right or be prepared to resolve.

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Update by Justice 2018
Oct 29, 2018 2:25 pm EDT

In response to the OROGOLD "CS" statement on OCT 18th:

Most likely, this post is from a person named "Inna" (no last name ever given in communications) who comes on line reads these complaints posted by all of us as consumers who have been wronged and posts the SAME nonsense standard scripted wording in their petatic response for screwing us over. I am sure you all have gotten this type of nonsense in response, if you had pushed for your rights as consumer and for requesting or wishing to get your money back due to lies and misrepresentation you had gotten from OROGOLD and their stores across this nation.

She is their representative of their so called "manufcaturing" and when applicable of course, she disaccosicates herself and OROGOLD company at the corporate level from the "OROGOLD individiual stores" when the heat is on. However sure gets behind the individually ran and owned / managed stores when people like us cross the country been scammed by their store! She posts that standard script in attempt to defuse the consumer's rights by pointing out their nonsense and lies further and you all know this as 100's and 100's of reports have indicated.

Inna, with no last name, be aware that as I have told you many times for the past two and half MONTHS, and you fail to understand the facts and who gave the same robotic script, be aware as I am sure you are, that your HONOLULU STORE had lied to us, (I have witnesss) to that regarding the explanation with respect to your or their refund policy lies were told to us. First of, back in JULY at least, we saw NO signage, (maybe there is there now due to ours and others complaints) but we saw NOTHING at our visit. But let us be real, it makes no difference legally in our case as you should know when attorneys had advised because we have been a victim of your company's scams as others too had stated in their experience with your so called "individually ran store". Make no mistake and do not ignor this important and valid fact that your sales person(S) had lied to us when we asked TWICE directly about the refund policy, or their store's FULL REFUND policy within the 30-day period.

Speaking of the sales receipt, we asked about that too, and your representative lied about that and said "you got 30-day money back gurantee and refund if you are not satisified and you will get full refund if you return within the 30-day, because we want you to be fully satisfied and happy with our products", YA RIGHT? Inna, the salesperson, represented your company and if they lie or mislead, or omit facts, that is on you as the company or the store if you will and overall the Orogold ultimately since they sell and push your products.

Now more and more people are speaking out and most importanly are on to your company's deciptions and it will get worse as your salesteam and stores continue to lie and cheat and basically screw poeple over. So OROGOLD CUSTOMER NON-SERVICE, make no mistake, your script wording in attempt to your defense of policy is a complete waste of time, people know better and you all seem to simply forget a simple but yet a key note here which is, misleading, lying, omission of facts and misrepresentation of facts are illegal.

Giving us, our full money back is what that HONOLULU STORE should have done and now needs to do and I had been asking from the start, the 30% partial is nothing and especially when the products were refused at delivery back to you guys. Again, you all know this stuff. Also the products are missing in action somewhere at a warehouse exposed to heat and who knows what else for months and now you are hoping to send the old boxes back to us and who knows in what shape or condition it will be and even those products are usable or the device is intact as original.

Also you know as I told you that my wife was the only reason, the only reason that I somewhat considered that petatic store's so called "act of kindness offer" which I regart due to our consumer's rights being voliated, and not knowing the items condition after being in a warehouse for so long, but she had enough of your company's lies and deciptions and the time wasted and I did not want to stress her further with this as she just wants to be done with you people, but make no mistake, legally a FUll money back is warrented and that is the only way to resolve this case which I am reconsidering as it is a right and ehtical thing to do to protect us and others like us from scam orogold stores. Buyers be aware and when this goes virual and it will, and as your stores scam more consumers, and they will, the OROGOLD will be in deep trouble, the truth is out there!

Update by Justice 2018
Oct 29, 2018 11:08 am EDT

I agree with you. We need to stop them. People who have been posting here and all, I mean all of us have been scammed, should join foces, instread of just posting and take these shoddy, unethical and scam-artists down. The only way, is passing the world, in socail media to avoid future scams, then take action join forces and against their corporation and individual store try to get our money back, full money back whomever wish to do so as a result of directly beeing lied to and mislead. Then let the goverment agenices in charge know our stories and how the US consumers are being hacked by these [censored] and take them all down or change their operations if they want to do business. No more lies, no more pressure sales. no more shoddy business, no more hiding behind a stupid no refund policy trick and no more taking advantage of consumers. The only way to do this, everyone who filled a real and legit compliant, no matter where, they need to join forces and take action. OROGOLD should be ORO NO MORE!

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Peggy Rinehart
, US
Jun 13, 2019 10:30 pm EDT

Liars, Thieves, I have no products, I returned them, Well of course they never recd. them...No refund $ 13461.00...I was really taken...RUN AS FAST AS YOU CAN AWAY FROM THESE STORES...How do these people stay in business? Better yet how do these people sleep at night...Disgusting POS stores...KARMA I hope comes to all of you who support these people...

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lensor
, US
Oct 26, 2018 9:19 pm EDT
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I am disgusted by the preponderance of dodges and lies being proffered by these scamming companies. "No refund" signs are NOT posted at the registers, and that notice appears on the receipts only after customers have signed for sales at credit card processing machines. Partial refunds are unacceptable, as customers are victims of fraudulent misrepresentation and are, under consumer protection laws and regulations, entitled to full refunds. Several states are now quite interested in prosecuting these companies (as New Zealand did in 2014), and if I were the manager of one of these stores, I would avoid court and send customers full refunds.

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1:27 pm EDT

OroGold Cosmetics several of their products I purchased - run away! liars & cheats! will not refund!

RUN AWAY! Liars & Cheats! Will Not Refund!

I purchased $537 of Orogold products in Key West, FL, and Orogold has refused to refund my products, which I will gladly return, and I am issuing this statement.

I believe that the Store salesperson made false claims about the products I purchased and I'm finding several discrepancies when viewing the Orogold website and once speaking with Jackie, the CS product rep. I was misled and actually lied to about their products. Truth in advertising was not upheld. There were discrepancies in terms of service. The products I purchased were not as described.

1) Ingredients:
I made it clear to the sales rep that I have, for years, only used organic skin care products - Michael Todd True Organics lines. She assured me that the products she was selling me were "natural, " "organic" and I was told each product I was sold was "collagen based" … "collagen infused". Upon returning home from vacation, I researched the products on Orogold's website for the five products I was sold, and it does NOT say that. When I spoke to Jackie, the CS product rep, she said that no, the products I bought did not contain collagen, but they do have a (more expensive) collagen line, "24K Collagen Collection." NOTE: when in the store, I was never introduced to this line; the 5 products offered to me were a mix and match from different Organic product lines, some of which are not even on their website anymore, and one Jackie told me she doesn't think they even carry anymore!

2) Length of use/supply quantity:
I was told, "Every product lasts one year" … "you won't have to replenish your supply for a full year." I was also told that the 24K DMAE Deep Wrinkle Tightening Solution, when used ONCE A WEEK, WOULD LAST one YEAR, WITH RESULTS of wrinkles around my eyes being gone for 1-3 YEARS AFTER THAT. Well, my moisturizer, used as directed, is now GONE! I can't tell about the remaining products, due to the packaging. If I can't trust them on other claims made, I doubt I can trust them on eye wrinkles disappearing for 1-3 years after a full year's use of this one product!
Again, the sales rep told me the 24K DMAE Deep Wrinkle Tightening Solution was a one-year supply. Per Jackie, the CS product rep, over the phone, "Use one to two times per week and on special occasions, and it will last 3-6 months. Quite a discrepancy!

3) "The OROGOLD Guarantee"
"OROGOLD stands behind its skin care products 100%. Our products are sure to make your skin look lovely and make you feel fabulous. Our staff is happy to help you with whatever you may need, whether they are the store staff at OROGOLD locations or our corporate customer service. Please contact us with any questions or comments - we are happy to assist you. So if you have any doubts, questions, clarifications or comments, please get in touch with us. We are always happy to assist you in any way that we can."
If they stand behind their products 100%, and I was deceived in the products' ingredients and how long they will last, then I should be able to return the products for a refund according to this "guarantee"!

4) Did I even get true Orogold products?
According to the website, "All products are wrapped individually in golden boxes and when you open them up, you find the products to gracefully lying in beds made out of golden colored satin." Interesting! Mine weren't! They are in WHITE cardboard boxes with NO "beds of golden colored satin" - just white cardboard! I'll be glad to provide photos!

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Linda Lineberger Ensor
, US
Oct 29, 2018 12:03 pm EDT

You are the victim of fraudulent misrepresentation, and you have grounds on which to sue this company in small claims court. I have initiated a small claims suit against a similar company, Gold Elements, and I anticipate easily winning my case when I finally appear before a judge. The most difficult part of the process is locating the name of the salesclerk, manager, or registered agent for the store. You don't have to have a lawyer to fill this type of claim, and the court costs are reasonable. Check with the Florida Secretary of State's office to try to locate the name of the registered agent and go from there. Believe me, it's worth it. We need to shut down these unscrupulous businesses.

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9:59 pm EDT
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OroGold Cosmetics lack of customer service and scam type operation

Here are the facts as it transpired.

Overview: We got pushed and pressured to purchase products from this company which we did not know at the time their business "MO". As a consumer, and from what the "salesperson" had advised and their receipt indicated, we could get 100% money back gurantee no questions asked within 30-days. As you review the brief below, timelines and how and what happend, you can conculde their intent is to sandbag, delay and pressure a person to keep the prodcuts at all costs and never have any intentions to help or resolve the matter. We tried to resolve this many times but we could not get anyone at the management level to assist nor get a call back to help us before it was delivered in spite of many, many attempts by us to do so. Once we got the product, we refused it, it was unopened and returned to the shipper with plenty of the witness and photos to prove that. Once it was delivered to the shipper, they refused it. They told the shipper to send it back to their warehouse or whatever it is (shipper), and the only one communciation I had after many days with the so called in store level customer service, his advice to me was, to refuse the package and dispute it. I found that to be very strange and I wanted to do this properly but they are not responding to us and the shipping company which had documented everything as well. To this date, in spite of many attempts to reach them and get a so called person in charge to make this right, and assist us, we have not heard back at all. So we are out 4000 dollars in products we never used or openned nor we have the product at our possession and OROGOLD is playing games onthe return.

Time lines:
On July 26, 2018 while on vacation they playend their sales tactic game as we were walking by to come into their store, take a break and enjoy a free product and a special deal only for today and only for a few hours and while they offered us to sit down and eat a expensive choclate and sit down and get a "free" test ficial nonsense for my wife and some under eye profuct for reduced price and we purchase for $316.16 and wanted to walk out. When we had procedded to walk away, they proceeded to push a great device which now I know was the real deal they wanted to capture. They said, how about quick spa facial treatment with this product you can see the difference and it is unbelievablely reduced price and he will through in so many goodies. We said we have to go and they kept pushing and pushing and pushing. So my wife started the treatment as the other person was working on me with the special deal and how good this product is and only a few left at this price. I said let me think about it, I don't know if I can spend that kind of money. He kept saying, no worries, it has money back 30 day gaurantee and this and that and there is no way you can lose and so on and on. This device was the "infrared" treatment at the professional level and you can get at home for skin care. Today he said the price tag is so reduced and so many other free creams and lotions and etc I can include because we have a coupon to include right now but you need to get this now. I still was not comfortable but it was just my wife's Bday and I thought with the 30 day money back, what could be the issue. So we got pushed to purchase it.

A few days later on July 29t, 2018, around 12noon PST, and before they even shipped anything from their so called store in Hawaii I had contacted the sales Rep that helped us inquired about when the shipping will arrive and etc and recieved very vague response and no shipping info and said probably be shipped 5 to 7 business days and he said, to "promote him"! I felt uneasy and I took it upon my self to research this company and it was there when we found out what a scam and unethical business and all the multiple issues people had for years and trying to get refunds or the product was not even worth what it was and most certainly the device they sold us for over 3600 dollars alone was not really proven to do anything. I spoke with my wife, she saw the reports too and we had decided to cancel our order before it was shipped and get our money back.

So I had contacted again the salesperson on that day who supposedly wanted us to promot him and give us this great deal that will be shipped to us within 5 to 7 business days and etc, and I said, I really do not want the items, I cannot afford it and I really want to stop this process from shipping and get my money back. He said, he doesn't work at that store but call the "customer service" number on Monday which would be July 30th on the card I gave you (which is the store at Hawaii) and a customer service will help you with it.

I actually did not want to wait until that time, and I called the store in Hawaii and I told them who I was, in fact the other younger heavy acent lady who was double tagging us on this pressure sell, answered the phone. I said, I want my refund and I want the shipping to be stopped since it had not left Hawaii's warehouse and I want the manager call me back ASAP. She took all my info and said the manager is not here but will be in soon and will have him call you. I had waited and waited and no call back.

On Monday July 30th, I called in the morning and it sounded like the same lady answered and I again reminded her who I was and why I am calling and that noone called me and I need a manager or someone in charge to call me today. She said yes of course and took my number and info down again. I called later on again and someone else (a lady) answered the phone, she says, I see your notes but no manager yet. I said, I don't care, I need this resolved, I need someone in charge to call me and I do not want these products and want my refund. Again I was told someone will call me and apologized for them and said they will call soon.

On Aug 3rd 2018, I called at 9:51AM PDT to the salesperson who helped me again and no response was recieved. On Aug 3rd, I called the store again 2:11PM PDT and I said, it has been 2 days and noone had returned my call. I want my refund and I want it now. She asked for my receipts info, I said I give it to you guys many times, do you not see all my notes, this guy said it is my first day and I am new, can I have your info again. I said I need to talk to someone who is not new and better yet get me someone in charge, where is the manager, he said, he will be here in 4 hours, I gave him all the info, I told him what I wanted and he said no problem, they will call you.

Aug 4, 2018 at 9:04 PDT. I called again. Got another low level sales person, I said, where is the manager, this is going on near a week and I had left countless messages and he is not returning my phone call. I want the shipping to stop and I want my refund. She apologize for this delay and said I prmoise someone will call you. I said I am getting very upset and this is not right.

Aug 5, 2018 at 11:13 PDT. I called again, since as promised on AUG 4th, noone called and I told them this has to stop, I am calling their corporate office and reporting this as the worse customer service experience we ever had and that they are delibrately trying to avoid me and not calling me back. She said, no, the manager is coming in 1 hour and will call you and don't worry.

Aug 6, 2018 at 14:31 I called again to ask for anyone who can help and they said the managet will be here in 1 hour, we know you have been waiting for all this time and we are sorry and we will get him to call you to resolve this issue.

Aug 6, 2018 a bit later, we were out and the Fedex had left two boxes for us on the porch. I called them at 9:01PM PDT on that night, told them I am refusing these boxes and that I have been trying to reach anyone there and I am not accepting this shipping and will be sending it back. I still want someone to call to document all this and why is there anyone returning my call since end of July.

On Aug 6, 2018 on 9:16PM PDT, for the first time since end of July, a person called, with a heavy accent and hard to understand, and introduced himslef as "Antonio" and he is the in store customer service and wants to help me. So I told him exactly what I have been trying to do, and trying to reach their manager or even someone at his level and never got a call back until now. Of course he started to apologize and said he will help me to get the refund. I told him, I have refused the pacakge and it will be in Fedex and sent back. He proceeded to say, oh you should have refused it. I said how can I when I did not have any information which shipping you guys using, nor any tracking number been privided and for almost a week I was trying to stop this pacakge from even leaving let alone get a call back to get assistance. So I am refusing it and per Fedex, if no signature is required and the package is unoppend (which these are) and we were not home to receive it, we can return it as refused and I have left many messages that I want to refuse this package but you guys never called me back. So he proceeded to say, "ok, ok I will help you and I will talk to the manager and call you back tomorrow". I said you better because I heard this story for a week almost. He promised and we left at that. He said something about the shipping warehouse and the computer code not being able to but he will talk to the manager to fix it don't worry. I said I am not keeping this and I am refusing this package and I sending it back tomorrow. He said just wait till tomorrow and if refuse it and dispute with your CC company. I said why do I need to do that when this package is refused and it is coming back to you guys and I want my money back. Plus I have a receipt and witness that your salesperson said, 30 day money back gurantee. He said but it has left Hawaii, I said so? Then you should have returend my calls days ago. He said, "ya, sorry about it" I will call you tomorrow.

Aug 7, 2018 at 15:08. I waited and he did not call and I contacted him and said, his packages are sent, I got proof it is unopened and FedEx accepted the as refused and whatever happend to the manager. He called me back and said, I cannot get a hold of the manager and the computer code is not allow me and made up bunch of sad excuses. I said, well the packages are returning to the shipper address and I want my money. He said just dispute it. I said I prefer not but if that is what you are suggesting I guess we will .

Aug 8th 2018, I tried to reach Antonio one las time but he never responded.

I proceeded to dispute and document everything with my CC and I also provided them with the Fedex tracking and they are working on it. I also got a call from the local branch Fedex, who verified and saw the unoppend packages sealed and secured and she was following up with me and has opend a case. She also said she had tried to reach the shipper to inform them that the pakages are refused and are on the way back, it took her nearly two days and several run around to get someone. Finally she got a hold of a manager called "Ido" she informed him these packages are being shipped back and confrimed the address and he had responded to her "OK"! All this is documented by Fedex and their report by the way.

The shipment was sent and was delivered to their warehouse address and supposedly another manager at the facility told the driver that we cannot accept it and refused it. So now the fedex is trying to let them know that is not a normal policy and are having a hard time getting a person to cooperate with them. As far as I am told, I am no longer responsible for the package, it was my right to refuse and I did and the shippment was returned to the shipper in secure and unopened manner.

What did OROCAL do to assist or resolve this issue? Nothing. Only by some unknown person in the store level calling himself their customer service, said to refuse and dispute.

What do I expect? I want my full funds returned, I expect customer service in timely fashion, I expcted real assistance and I wanted a phone call from the so called manager many days prior the shipping. Is that too much to ask?

What I got instead: Much unneeded stress and wasting of my time following up for days, lipservice, getting no help or assistance no matter how hard I tired or getting someone to call me back with real intention to resolve this case in a timely and professional manner. I was hoping for a civil settling which would been return of the product in a perfect unopened boxes and they refund me my full money back. What I got was scam-like situation and whole buch of delays and sandbagging and nonsense.

What should be done to correct this type of cases: As you can read many on line issues and reports and comments from many consumers across this country who had samiliar dealings with this company and reported their cases to the BBB and some even to the consumer protection agencies, this company still operates in a awaful and unethical business manner. Something should be done to protect the consumer.

Read full review of OroGold Cosmetics
Update by Justice 2018
Aug 24, 2018 5:57 pm EDT

Update:

I had contacted their "corporate" customer care 877 line and emailed them too per their request nearly 14 days ago on this site in response to my complaint.

Keep in mind, even though I did contact that customer care 877 number before I even filled a complaint to handle this situation before and my phone log proves that too and I told them that and were told at that time to call the Honolulu office directly to resolve since they are "independent and owned privately" nonsense. Since the person who responded to my complaint on line here asked to call or email, I did both as a courtesy I did offer one last chance for them to make it right.

Just for you all who have dealt with this company and their MO or have filled a complaint and some even in process or in the middle of the law-suit, in order to get your refund, I am still getting no-where with them. More delays, nonsense suggestions that is false and lipservice.

I want you all to know, I did try to work with them since they came on line here and asked me. But nearly 14 days later, they are still "working on it" and I told them that I am giving them the benefit of doubt and hope they truly resolve this matter and make it right and refund me but as stated still giving me nonsense and I really do not think they will or have any attention to do that.

In fact this customer service person that I spoke with send me an attached word document copy of their (Orogold) list of "refund and or return" policies to review. Tried to tell me about having "buyer's remorse" which I told her no way that is not the case even before she send me the list via email, and was trying to put words in my mouth which I was not going to have that. I further explained to her that the fact later on she sent me that list of return and refund policies it is simply after the fact. Little too late, as this list SHOULD have been giving to us at the time and prior purchase and it was not and I have witness.

The sad part of this whole thing is, I even asked the shoddy, pushy scam salesperson about their refund policy twice and once again at signing when I read the only place that it refers " 30-day MBG" certain restictions". I asked what those are, and bascailly gave me BS about oh they apply to returning an "open" items other then allergy related issues. So basically not what I am doing! I asked twice what are your return policies are as I was being pushed to purchase $4K worth of device and he said, no worries you have 30 day money back guarantee, no issues.

So they lied, they omited the truth, they DID NOT given us anything to read at that time or after we purchased. So now, this lady that supposedly comes on line and acts like they want to really help me, not only buying time but keeps saying that I signed the receipt that the bottom say with restrictions. So I asked her, should it not these so called nonsense list been given to us or disclosed before buying? Should it not been told us the exact policies before we sign the receipt? Should it not been important when ASKED twice about full money back gurantee policy, the salesperson told us the truth and nothing but the facts or shown us this paperwork? So how is that our fault? This is what we are up against folks and seems like many of you have the same.

If they told us all that stuss, I would never purchase anything from them let alone $4K worth stuff. These facts was not disclosed, even when asked it was omitted and that is illegal and there are laws in this country. It is simply dishonest business conduct and unethical corporate operations. Their so called customer care at the corporate level who responded to my complaint here and you all seen it, they are not helping like they say and even they say they are "trying" and give them more time and 2 to 3 days and it is coming up near 14 days. They know better, they won't do a damn thing other than keep pressuring and not taking responsibilities for their so called privately owned companies.

I told them the other branches are considered Orogold. They work and operate your corporate brand. So does not matter who they are, if you are the corporate office, they are under your brand and rules. I will update more but right now, after all this time, we are not getting any where and like many of you, I guess we have to seek and involve legal and govermental agencies to keep this scam from spreading. They are out of control and the stories here on line about this company, I am surprised they still get away with this. We will not allow it, they need to learn this is AMERICA and there are rules and they will not scam innocent people and expect business as usual.

Like someone mentined, everyone needs to act and stand up for your rights as a consumer and do not be bullied from sales people of this company or the owners of the store if you can even get a hold of them or their corporate level. Enough is enough. By the way, their unoppend packages was refused by us and was sent back and they are playing games to get their packages and their warehouse manager supposedly refused it and now it is sent to the storage yard of the shipping I am told they are playing games with the shipping company too and they are had enough of their games and lies. Let us see if they have any good faith or ethics left in this company. I hope they do the right thing and I hope they stop scaming people and change their business practice and be more in line with being ehtical and honest without playing these sad games.

Update by Justice 2018
Aug 15, 2018 3:47 pm EDT

Hello OROGOLD, finally we hear something from you guys!

Let us be clear. With respect to the Orogold Customer service response, I guess you did not read the report carefully.
1st of, I called the 877 number, was told to contact the "store" that the products were purchased. Which I did and you saw my frustrations and waste of time and lack of customer service. So do not play innocent with me or those people who have called you guys out for awagul scam like business acts. Are you clear on that?

2nd, If you read the report, you will discover this is not just an inconvenience. It is out-right wrong and horrible and awaful customer NOT service. Myself and many others plus just recently several others had outlined the same situation and issues. In my case, I could not get anyone to respond and I could not get anyone to stop this shipping. There are rules and laws of sales and consumer right, regardless what you beleive your company states. I made every effort to handle this without going public but your store staff, so called manager or anyone for that matter, never tried to help in spite of many attempts made to resolve this matter.

3rd and read carefully, your unethical sales person, with witness to verify, and will testify if needed, answered my direct question which he understood clearly and I asked it TWICE, and he even was proud of that fact that your company has a "money-back" guarantee for 30 days...and he answered my question which I say again, I asked this "can I get FULL REFUND", R E F U N D, not exchange, FULL Refund if we do not like the product for any reasons or if this does not suit our needs for any reason, the ANSWER was, "Oh Yes", "no problem"! By the way, it does say that on your receipt too that 30-day MBG. So that is where you are wrong assume that there was anything other misrepresentation was made before we purchased these useless items. And for that alone you must refund the unopened and unused packages that was sent back.

4th, make no mistake. My receipts says 30 day money back gurantee and yes "certain restrictions" apply. However, and that is a big concern, and again witnessed by other person too, no place on my receipt says these made up sad rules you had stated in your statement to my concern, nor we were given any paperwork to review before we signed the recepit nor the salespersons there said anything to make sure you read our rules BEFORE buying it because we will not refund. Not a thing, nor reference made nothing was stated, are you clear on that? Because I already directly asked, if I pay this much money for a device which it is a device by the way, plus a cream we bought we never got and used until it was shipped, can I get my money back, his answer was "yes". Then he got my CC in a hurry and proceeded to charging it. So again, it is OUR fault, it is your salespeople's fault and since there were no discssion about this, I should NOT be responsible. Maybe they should done a better job of informing us since they are your employess or represent your company regardless, I see OROGOLD as a company, who gives a hoot if individual stores are different owners, that is the sad excuse for a corporation. You all should know the rules and be ethical and protect your brand.

5th, the products were refused and sent back. I suggest the HNL store or branch or whatever they are, stop playing games, make this right and go and retrive it from the shipping company at Hawaii. Your own customer service at that store after near a week of not getting any return calls, the rep said just refuse it and dispute. I was shocked of this customer service's remedy and tatics and how long it took to even get a call back. So we are harmed and we were not told about anything that you had mentioned of your policy and in fact were told the opposit. Sorry is not going to cut it, I want my money back, you already have the boxes at the shipper. So if you really want to resolve this and not take it up further, you know what you guys need to do and contact me and resolve this.

There is no exchange needed or we want, there is no more delays or talking more about it. Everything is clearly expained and outlined. I do not have the products, and I am stil out near $4000. You want to make it right, here is how you do it. Immediately regardless if it is your store or not, you are ALL OROGOLD, so take responsibility and do the right thing and stop make up excuses for refused and unused and unoppend box and refund my full money back and we will end this.

Otherwise, with the many, many reports that other customers have also complaint, trust me this will get ugly for your company especially when we were NOT disclosed your sad policies and it does not state these items line by line any where on my receipt or the customer sales person referrenced it BEFORE purchasing. I would never purchased it if I know there is no MBG after spending so much for a device and a few lotions. I think it is clear we were scammed. on the receipt made to the device we purchased nor anyone at your store explained anything to us other than pressure sale us to purchase and take our money. You want to make this right, you want to do settle this, you know what you must do. Next, train your sales-staff to disclose everything, make sure they don't lie, they do ensure the customer knows 100% via reading your paperwork and policies before taking their CC and running it. Most of all, make sure you are operating under good-faith and legit fashion and have a real customer support who actually can resolve issues.

So I had contact your 877 CS line as I told you, I did send an email to your corp office too from the website, still waiting for a response so NOW it is your turn to resolve this matter per what you had stated and do not quote me rules and nonsense, does not matter, the harm was done and I got proof and just refund me fully. There is no other way to resolve this between us cilvily before we push this up the chain. Hopefully you will change your business practices. There are rules and laws and regulations for all sales in AMERICA. You really need to do better. I expect a positive response within 48 hours. Make this right.

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