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1.3 310 Complaints
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Mitchum Complaints 310

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3:28 pm EDT

Mitchum ruined garment

I bought the mitchum sport clear gel anti-perspirant and deodorant for the first time. I thought I would try something different than my speed stick. I put it on one morning. it goes on wet and typically takes 5-8 minutes to dry. I didn't have 5-8 minutes as I was running behind for work, so I put my dress shirt on. the wet product went all over the left chest and armpit of my shirt. needless to see I had to change my shirt before going to work.

I brought the shirt into my dry cleaner, just got it back. the dry cleaner couldn't get the product out. this is a $200 hugo boss shirt. it is essentially ruined. i'd like to write to mitchum and complain.

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1:40 pm EDT
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To Whom it May Concern: Today I used your lovely Mitchum gel deodorant, only to discover it left bleach marks all over my shirt, it’s ruined. I find it very unethical that your company does not even list this as a possibility on the back of your product. What’s even more ironic is that it says “Leaves no trace on clothes.” I can’t imagine how embarrassing...

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7:52 am EDT
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I have always used mitchu spray deodorant and am extremely disappointed the last 4 cans i have brought have stopped spraying when the can the can is still a quarter full. I have lost confidence in this product as the last 4 times i have said (this one will be ok) and its not.

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7:48 pm EDT

Mitchum rash

To whom it may concern,

I usually use mitchum once the wheather starts to warm up. So as usual I bought it a few weeks ago the new smart solid papaya scent and started breaking out in a rash under my arm. I switched to a different scent thinking it was the papaya. It wasn't the scent at all it was the product itself I now have a full body rash from my neck down to my ankles. I had to get steriod shots. Steriods to take at home, antihistamines, antifungal/hydrocortizone cream, Yeast infection medication all from the doctor not to mention all the money I spent on itching creams and benadryl. I am a Massage Therapist and had to turn work away because I know have to worry (according to my doctor) about getting a super infection due to the fact that my immune system is now suppressed because I am one big open wound. I want to know who I can contact regarding this or I will be having a lawyer contact the company.

I'm in pain and very pissed off. I will never by this product again.

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10:43 pm EDT
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Mitchum crumbles immediately!

I recently purchased 2 new mitchum smart solid deodorants - one for men and one for women. Both crumbled into pieces after one week of use! These were brand new stock from my local chain pharmacy! I am very disappointed as these deodorants are more expensive than my usual speedstick.

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Update by Patricia Hleihel
Sep 18, 2009 3:29 pm EDT

Hi. I wrote Revlon after my second Mitchum Deodorant stick crumbled. They had the audacity to ask for the receipts and for me to mail them both deodorants - for testing! I decided it was easier to never buy the product again.

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Becky Collins
, US
Oct 05, 2015 8:13 am EDT

Got the mitchum gel oxygen 48 hrs..when I went to use it, it splattered all over my floor & ran down the side all over my hand .please fix, I'm not buying any more till you do!

Thank you, Becky

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Jeff Em.
, US
Jan 22, 2015 8:09 am EST

Same comment from me. New product breaks off and becomes unusable. The rollon is becoming harder to find, and is expensive.
Mitchum/Revlon have now lost me as a 20+ year loyal consumer.
I now have to seek out an alternative.

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J rod
Placentia, US
Aug 14, 2014 3:47 pm EDT

I have used Mitchum roll on for over 20 years. This new formulary is awful. It not only allows you to perspire but it also allows perspiration to smell. I won't purchase any more of this product as it does not do what it says. I hope they bring back the old product!

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Richard Settle
Modesto, US
Nov 05, 2013 9:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I hate that Mitchum decided to change their product line. I used the scented cream for years and years then was forced to switch to the roll on. Not happy with the changes. This new stuff damages my clothes and the very cheaply made container leaks.

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Armpit Dave
Henderson, US
Oct 11, 2012 3:49 pm EDT

The smart solid 2.5 oz breaks off half way down and falls to the floor. I have four of these to mash together to apply by hand. It's stupid but I cannot figure what else to do. Any suggestions out there? Seems the problem falls on deaf ears also. Dave.

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Armpit Dave
Henderson, US
Oct 11, 2012 3:45 pm EDT

Been using Mitchum for years. It's a good product but the solid in the adjustable 2.5 oz. applicator sucks. The deoderant breaks off half way down and you have to look around the floor to find it. Got about four of these to mash together and apply by bare hand then wash my hands. This is very stupid but it's all I can figure out with all the unused halves of solid deoderant. Any other ideas out there besides never using the product again? Seems these complaints fall on deaf ears. Dave.

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symnta
New York, US
Feb 14, 2012 2:18 am EST

I too have experienced the same problem as of 1/12 - You would think they would have emails for customer service more readily available to consumers- I too can't believe the overwheming number of consumers who have been experiencing this problem AND it seems they have discontinued selling the gel or roll on & only sell the solid - It is highway robbery to pay these prices & only be able to use 10 to 20% of the product.

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IZSERENITY47
, US
Sep 20, 2011 10:30 am EDT

I am a 60 yrs of age female who had experienced a LOT of difficulties w/ finding a deodorant that would help allevi8 my issues w/ underarm "sweating, wetness & odor."[I experienced "nervous" perspiration] :-( It was so much of an issue 4 me--I was unable 2 wear certain materials[i.e. silk] or darker colors.[dyes didn't mix well w/ my body odor] Soooo.. I tried "MANY" Anti-Perspirants & Deodorants. Then approx 7 yrs ago, I tried Mitchum's Smart Solid. Wah la! Finally found a solution 4 my issues. :-) Greenwood scent[marketed 4 men] wrks best 4 me. Yes, this product co$ts more than other Anti-Perspirants-Deodorants. However..my comfort level, lack of white stuff getting on my clothes & the ability 2 wear whatever I like--is worth spending the extra $.[IMO] Now 2 the "issues">I 2 have experienced problems w/ that "sticky" feeling & the stick breaking off when only part of it has been used. %-( 4 THE "ICKY-STICKY" PROBLEM>-I run a little water over the stick b4 applying.[water temp doesn't matter] 4 THE BREAKING OFF 2 SOON PROBLEM>I've used this product 4 "MANY" yrs. Soooo...I learned rolling up small portions; then applying "gently" 2 underarms wrks best. After the stick breaks--I "collect" most of the broken pieces & dig out the other portions. I put them in a cup; add a "little bit" of water[again temp doesn't matter] & mash the pieces 2gether w/ something flat. Then when I'm ready 2 use it--I apply the Anti-Perspirant-Deodorant 2 my underarms w/ my fingers. Of course I have 2 wash my hands "thoroughly w/ soap" afterwards. But @ least w/ this method, I've gotten more usage out of this product. Revlon or Mitchum NEEDS 2 solve the "breaking off 2 soon" problem. I have a "suggestion" 4 them. But..they cannot have it 4 free! I wish their site was more "consumer-friendly." So we[consumers] could submit our Questions or Comments 2 them via e-mail. BTW..Tele # on the back of 1 of the "original" Smart Solid Anti-Perspirant-Deodorant bottles is: 1(888)8-MITCHUM[6482486]; HRS: M-F>8A-6P[EST] BTW.. I dialed that #. Got a recording that said: Thanks 4 calling Mitchum's Consumer Information Ctr. So, it's still a wrking #. I also Googled Revlon. Their # is: [protected]; HRS: M-F>7A-6P[EST]; FAX:
[protected]. Revlon's site also offers the ability 2 submit an e-mail mssg or Chat Now. NOTE: All of us[frustr8ed users of Mitchum's Smart Solid Anti-Perspirant-Deodorant] should contact the offices of Mitchum &/or Revlon "by any means necessary" so we can have our complaints heard. Hopefully they will get addressed soon! :-|

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wall2wall
Lyons, US
Mar 01, 2011 4:27 pm EST

The so called 'Mitchum' that's available now for consumers is NOT the same Mitchum it once was. I fail to understand why litteraly every producer of consumer goods feel the need for the " NEW and IMPROVED" aproach... When the good old "TRIED AND TRUE" works just FINE. This 'New and Improved' stuff crumbles', falls apart, and falls to the floor. It doesnt even come close to the effectiveness of the good old Mitchum I used faithfuly for YEARS." IT WORKED!" Mitchum has lost this loyal customer because of the new and improved formula, simply it DOESNT WORK. I would gladly return to 'Tried and True' that made the name a great one... Dissappointed ... in central muggy USA, sweaty pitts n all

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Poppygl
Royal Oak, US
Sep 30, 2010 8:45 am EDT

I totally agree with the breaking thing. It is not right. I thought the first time I did it, but the next time it was totally the product it cracks right under the middle of it. I was really upset. I love this product, but I can not put up with losing it all the time because of it breaking off. Plus you can not stick it back in there and keep using it.
I am upset about this and wanted to call them and tell them. I threw away the sticks though. :( Did they still help you out? Or if I have the receipt will that work?

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V
8:50 am EDT
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Mitchum crumbling mitchum

My mitchum smart solid unscented crumbled half way through usage twice in 2 times I have used it. Thats 100% failure rate! What ever happened to the original unscented solid. Revlon... I am very unhappy!

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Mary Joan Hepner
, US
Jun 09, 2018 1:23 am EDT

I agree with all of you, the "smart solid" is not so smart, it crumbles, breaks off, after using, maybe half. The old solid worked great for me. The gel is horrible, takes forever to dry and does not seem as effective. And, really, what's with manufacturers thinking deodorants need to be scented? Something to conflict with the cologne one wears? I can't use scented deodorant! I've called the company before about the crumbling...and can't find the unscented now!

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Lethag86
, US
Jun 28, 2017 4:17 am EDT

New formula sucks. I agree with everyone! I'm freaking out bc I've bought everything on the shelf and it all sucks too. Epic fail mitchum. Just give he our product back!

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Barbarino49
, CA
May 14, 2017 9:22 pm EDT
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Oh boy! Wish I had checked out these comments before I bought the Mitchum SmartSolid Clinical Performance unscented deodorants! First one crumbled, took it back and thast when I bought 2 more cause they were on sale! They have all crumbled! I loved the old Mitchum unscented solids. Why discontinue a good thing for this crap! Still trying to find something I like as well. HATE those sticky gels or the stinky scented products! AGH! Will NEVER trust Mitchum again!

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Donnamaria
, US
Oct 02, 2016 8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought two of the Mitchum SmartSolid Clinical Performance unscented deodorant. I don't like scented deodorant and I can't often find unscented women's deodorant. I like the gel but found it leaked (mostly inside the cap, thank goodness) when I traveled. I will never buy Mitchum smartsolid again. I will go back to the gel and hope for the best. I was a happy long term customer before this recent experience!

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Alana B
, US
May 03, 2016 1:08 pm EDT

i have found the exact thing others are posting, i thought it was my travel usage, but have tossed out two, on my third (silly me), and while i love it more than others i have found, to pay over $4 and toss more than half is wasteful and expensive. wished they would get it right. disappointed.

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Arf Arf
, US
Oct 26, 2015 9:58 am EDT

I just spoke to Mitchum and discovered the following: Firstly, the old product is still available at Wegmans and CVS if you are in the Buffalo, NY area. The NEW product is called MITCHUM ADVANCED CONTROL INVISIBLE SOLID. THE OLD PRODUCT IS CALLED MITCHUM SMARTSOLID CLINICAL PERFORMANCE. The active ingredient in BOTH is 20% Aluminum Zirconium Tetrachlorohydrex. THE DIFFERENCE? The old product was water-based and the new product is WAX BASED (Yuk!). Frankly I rarely had trouble with crumbling but in a water based product I can see how it might happen if not transported and/or stored properly at low temperatures. The water freezes, producing hairline cracks in the stick! Or it gets stored in a hot warehouse and the water content dries. Not so with the wax. The old product is no longer available in Canada... only at CVS and Wegman's in the Buffalo area... and other stores across the USA. It is, they say, NOT discontinued. Beware of old product that will have the water content diminished and/or product that has been stored or transported improperly. I would definitely avoid any retailer or online marketer that might mishandle the product as well... don't know why this issue has "just" arisen. I have had it happen a few times but that's over a 25+ year period. And frankly, it works so well that I would gladly put up with the issue. The old product never stained my clothes and washed out perfectly. The new product wants lots of hot water and soap to be removed during the wash - probably due to the wax base? Anyway, that's the story as I have it at this time. We are 1.5 hours from Buffalo, NY and living in Canada so the next trip to Buffalo will have an entire case of the stuff set aside for us maybe... at least a dozen sticks to bring home anyway.

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morgan miller
, US
Aug 16, 2015 12:22 pm EDT

I have had crumbling and I do not like how when pulling off the cap, sucction pulls a glob and shoots out all over the place. Did they really not test this? Such a waste and not a happy way to start anyone's morning with gel all over your shirt/shoes/floor!

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sassydeb60
London, CA
Mar 18, 2014 9:17 am EDT

P.S. haven't used the new formula for long so it appears from your comments that the new formula stains.

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sassydeb60
London, CA
Mar 18, 2014 9:11 am EDT

Why are you people using the solid. The power gel is the best especially if you can pick up the old formula. Mitchum now has a so-called advance formula. I called Mitchum and asked them why on earth they would change their old formula because it was 100% effective. They assured me that the ingredients are the same. I have Mitchum for decades but never tried the solid. The gel does not stain clothing. Just put it on before bed...in time, you will find that you don't even need deodoranrt for awhile - that is how effective this product is.

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Pamela M
Long Beach, US
Sep 07, 2013 1:26 pm EDT

I can beat the 30-plus years of use of Mitchum mentioned here. My grandmother showed me the roll-on or dab-on liquid version in the 1960s, and I started using it then. When that version was discontinued after many years, I moved on to the next version, and so on. I liked the gel (unscented) for many years until recently. (My sensitive skin just can't handle the scented varieties.) I never had any problem with effectiveness or staining until the last several months or more. Before, I could skip a day without any problem, just as my grandmother had told me. Now that's not possible; sometimes it doesn't even last all of one day. But a bigger problem to me is the staining! I am going through Spray-n-Wash like there's no tomorrow! Between Mitchum and any sunscreen, the stains are a big problem. Today I had to wash a shirt that had been "lost" for a long time. The sunscreen stains were still there, but the underarm stains were not -- just like old times. I was assuming there had been a formula change, but that proved it to me. I am now looking for an alternative. Some company would be very smart to buy the old formula and start selling it! I will keep a watch on this site in case anyone does find something like that.

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12:00 am EDT
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Mitchum expensive and supposedly solid... but exceptionally crumbly flakey deodorant

Just before I go on... I play netball regularly to a high standard so deodorants are more important to me than most...

After a high recommendation by a reliable friend to use this Mitchum deodorant, I rushed to the shops to buy this experience 'Proven 48 hour protection' and more importantly 'no white marks'..

This may well be the case, but unfortunately I was only able to encounter this experience a few times before the deodorant began to crumble and then break off! I persevered and stuck it back on but it was no use. Every morning I found myself chasing chunks of this hydro 'solid' around my bedroom!

I am upset about this but was assured that this must just be unfortunate and to try another!... Oh my, just the exact same problem! I have now wasted nearly £10 on two deodorants that just dont work... not due to the formula but due to the hydro 'unsolid' that it is made from.

Don't waste your money on this product..

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Chocaholic
St. Petersburg, US
Jul 12, 2010 2:19 pm EDT

Thank you for the complaint. My boyfriend had the same problem with Mitchum.

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nibol
Cedar Rapids, US
Feb 10, 2009 12:00 pm EST

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube.

[protected]

Good luck!

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12:00 am EDT
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Mitchum sensitive skin for women To whom it may concern: I put my deodorant on like normal today (mitchum sensitive skin: upc [protected] 3), and after wearing the shirt for an hour I noticed a mark on my shirt under my armpits. when I looked I noticed that everywhere my deodorant was I had a bleached marks on my shirt. this was a brand new shirt only...

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12:00 am EDT

Mitchum ruined my silk blouses!

Mitchum deorodant has ruined 3 ralph lauren silk blouses. it leaves bright yellow stains and eats through the fabric.

I bought a 3-pack at costco and will return it for a refund. (if only mitchum would reimburse me for the ruined clothing.)

I took the items to the dry cleaner who said that they could do nothing. then a woman waiting in line said that the same thing had happened to her. she had to through the clothes away.

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12:00 am EDT
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They took the place of the powder fresh ~ bad move! the cool dry (like sandpaper) and gel (makes you wet for hours) are horrible products and the powder fresh (when you could find it) was fabulous!!! I would buy a case of the powder fresh if I could find it... the other stuff is garbage! I have been a loyal customer for more than 15 years... Beware! Sincerely, Pamela.

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Overview of Mitchum complaint handling

Mitchum reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Bamboo powder deodorant was posted on Mar 10, 2024. The latest complaint Solid stick was resolved on Jun 28, 2022. Mitchum has an average consumer rating of 1 stars from 310 reviews. Mitchum has resolved 21 complaints.
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  1. Mitchum Contacts

  2. Mitchum phone numbers
    +1 (888) 864-8248
    +1 (888) 864-8248
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  3. Mitchum emails
  4. Mitchum address
    One New York Plaza, New York, New York, 10004, United States
  5. Mitchum social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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