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Idrotherapy / Idro Labs
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Idrotherapy / Idro Labs
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45 complaints
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K
4:23 pm
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Idrotherapy / Idro Labs - Idrotheraphy - no product received false contact details

I ordered the trial for 2 products from Idrotherapy. I have not received these products but Idrotheraphy has taken the follow from my credit card. $150.14 on 10/04/2022 $142.82 on 08/04/2022 I emailed them for support as I did not receive these trial products and received an email stating that they do not handle support issues and cancellation request...

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5:35 pm
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Idrotherapy / Idro Labs - Idrotherapy - unethical and unauthorised credit card charges

I wanted to trial only Essence of Argan in an offer made on Microsoft Edge but could not find a way to do so without accepting the Idrotherapy as well, (as above), so went ahead and accepted the 'combined' offer. I paid the respective postage amounts for each item - one was $10.01 and the other $8.68 by credit card. These amounts were put through my bank on 21.11.21. I 'saved' the emails concerning my 'trials' but neither of them was retrievable when I later went to check them. I have no idea why.

At no point did I expect the massive (to me) charges made to my credit card ($150.14) via Blue Snap on 4.12.21 and processed on 6.12.21 for one product, followed closely by another charge for the other product for $147.10. Owing to the unsuccessful attempts to get in touch with Idrotherapy I contacted my bank in regard to the charges and asked if there was a way to stop any further payments for these unwanted products. It appears that doing so would require me to make major changes in my banking arrangements. This would cause me considerable anxiety.

In addition to the above, for the products to be received by the customer, there would be a period anticipated for their delivery. This couldn't have been the case and the products were charged for, early.

I am elderly, on a flat pension, had no intention of ordering anything after the fortnight apparently given, and am now in a tenuous position financially, as well as concerned over how (if I can't contact the sellers) to make sure they don't bill me further, and to ask for the most recent charges to be refunded. To me, this is unethical, devious, dishonest. No further emails have been received from the advertising provider (apparently of both products) which makes matters even harder to resolve.

The banking information I have is that the Merchant is Blue Snap, the charges were entered as:
BLS' e-trial-charge.com 18003053044 GB for an amount of $150.14
BLS'1online-charge.com18507791950GBR for $147.10
on my credit account.

Desired outcome: Repayment of charges made for the products most recently dispatched but not received yet and to cancel any further products.

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5:21 pm
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Idrotherapy / Idro Labs - argan, wrinkle cream foundation cream

ithey took paid for these product swhich were free now i find they will charge me every fortnight recently they took without permission $184.77 without permission.no body anseres when you try toget hold of them i have since sen this has happened a lot.i have unscribed them but i ned to cancel and blobk but cant figure out you may hsve a better solution

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L
Oct 03, 2019 3:19 pm

Please read the policy first before ordering online. Was aware enough with the terms and condition, now, I'm enjoying my argan oil with a big discounted price. Very easy to deal with and product were really great.

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10:49 am
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Idrotherapy / Idro Labs - free anti-wrinkle cream sample

I ordered a free sample of anti-wrinkle cream, said it was a product of Kathryn Thomas

I received anti-wrinkle cream plus a bottle of Essence of Argan oil which I didnt order

had to pay a packaging fee of under 20 euro

I checked my bank details and €124.59 has been debit from my account on 25/4/19

and on the 24/4/19 €110.94 also has been debit, which I didnt authorised

how can I get my money refunded

Elizabeth Davis

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B
8:01 pm
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Idrotherapy / Idro Labs - unauthorised credit card charges - unethical deceptive advertising

I was duped by this company offering a free sample of Argan Oil & all I had to pay was the postage ( which was excessive; actually twice the price that I paid sending two orders back to Australia).
I immediately got another email saying I had also signed up for a skin cream as well.

After two weeks the samples arrived. Then a week later they took $340 NZ from my credit card. I phoned to complain & they justified the theft by stating I had agreed to the terms on the online advert ( which I haven't been able to find online since).
They agreed to cancel my subscription. Before I could return the snake oil & gloop they took another $350 & delivered another order . I then returned all of the product they had delivered to me( untouched) & they agreed to refund me. Today they emailed me to say they would only be refunding $200NZ despite taking over $700 NZ from my credit card.
Obviously I have cancelled my credit card & will be avoiding trial offers from now on.
The dubious down right dishonest business methods of this company speaks volumes for the lack of integrity of the products in the first place. How do these people sleep at night ? Shame !

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C
Oct 02, 2019 3:19 pm

I agree with Steph, was aware enough that my account will be billed for monthly supply once I failed to cancel. Luckily, product did great so I don't need to cancel. They gave me BIG discount for each, and even gave me a free gift. I'm very satisfied.

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T
Sep 26, 2019 3:19 pm

At first I thought it was a scam First thing I did was call my bank and they told me that it is a legit company. I called them and they kindly extended my trial period . It arrived, I tried it and it actually works! Fine lines lightened in just over 2 weeks. It feels so light as a cream and I love the results. I can even wear it da and night, even under my make up. It's perfect and after 2 months subscription, they enrolled me for the 70% discount. It's perfect!

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S
Sep 26, 2019 3:19 pm

You must be careful ordering online. Was aware enough to read the policy and now I'm satisfied with result the product gave me and they even gave a discounted price for each. Very easy to deal with.

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A
2:19 am

Idrotherapy / Idro Labs - trial

I responded to a Facebook ad for Essence of Argan Oil with the offer of a free trial if i paid the postage. As I went through the trial ordering process I was offered a 'free' trial of this irdotherapy product as well and told it was needed to go with the oil in order for the wrinkle free effect to work. I paid for the postage using my credit card. The trial products both arrived with two pieces of paper - one for each product giving a local phone number and directions to use the product and how wonderful it is, with more links to liking them on social media. There was no reminder or mention of Terms and Conditions - NO reference to future transactions being made of that the Trial only lasted for 15 days. By the end of the month both Essence of Argan and Irdotherapy had charged my credit card over $300 AUD. The phone number provided for AUS is silent for over a minute and then kicks into an overseas, poor reception call centre. Essence of Argan refused to give me a refund due to fine print in the terms and conditions which were never evident in the Facebook ad. Idrotherapy's terms and conditions says they will keep sending more product. I never got the additional product.

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9:06 pm
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Idrotherapy / Idro Labs - idrotherapy and essence of argun both by the same company

They take money out of your credit card without authority. Their products and service are terrible. There is a huge scam page on them in America. I wished I had checked that beforehand. I am in debt hundreds of dollars for a product that one burned my skin and the rest I did not find work. They claim I did not cancel which is so wrong. I cancelled two day...

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10:30 pm
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Idrotherapy / Idro Labs - unauthorized charges

Requested samples - suppose to cost nothing. In terms and conditions its says you have to return in 16 days from the day of request. I'm located in Australia, by the time the samples are sent and received and you actually get to trial them. You are unable to send them back to the company within the 16 day time frame.
I rang and cancelled with them and the still took unauthorized money out of my account. Not once but 3 times!

Customer

I am request a refund.

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11:40 pm

Idrotherapy / Idro Labs - idrotherapy cream. & essence of argan oil.

Bought on Facebook. At no stage did I see that it was a 14 day trail purchase! The product arrived & I was far too busy with life stuff. In the paperwork inside package It never referred to a 14 day trail. Paperwork did not say that I must contact them to cancel my subscription. As I thought I was just buying two products! Boy was I mistaken. On day 15. I was charged $150 nz. On my credit card that I really can't afford at this time due to also putting down a dog! Am so disappointed. This is a Scam. Even if they argue I should have read the fine print! This 14 day contract clause needs to be made more obvious and so much clearer!

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1:26 am

Idrotherapy / Idro Labs - Taking money out of people's accounts

Judith Caldwell
Email [email protected]

I am discussed with your Company.
I have had $ 358.00 taken from account for know reason unless you put this back into my account within next few days you will have my Lawyer on to you, I will be going to Fair Go and Going to all papers
This is disscusting taking money from you and sending free samples.
I want an urgent reply please!

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K
7:55 pm
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Idrotherapy / Idro Labs - idrotherapy and argan

I got caught big time to the tune of nearly $800.00 my stupid mistake. Consumers beware this is what happened to me, I saw the add free sample and applied thinking it would be nice for my wife to try, so I put her email address. It all started from there we went to Thailand for a months holiday knowing that when we returned the sample would be...

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9:51 pm
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Idrotherapy / Idro Labs - Unauthorised deduction on a credit card

7th February 2019, there has been an unauthorised deduciton fo $153.66 on my credit card. I did buy a trial product, but did not agree to continued deductions! Today I have found that there is a deduction on my credit card which I did not agree to. I want deductions to cease immediately. A Milligan 25 Orsman Cresscent Nelson 7010 New Zealand

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7:33 pm
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Idrotherapy / Idro Labs - idrotherapy

I ordered a free trial, it was for 9.95. Free ??. Oh but of course I had to give my debit card number for postage and packaging. So nothing about this was free from the start. Anyway I received nothing, and coming up to Christmas I forgot about it. Then January 10 came along, Idrotherapy took €142.00 from my account, before I Caught my breath, Idrotherapy...

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11:28 pm
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Idrotherapy / Idro Labs - ee-health.com+448000608675 was charged $139.21 plus fast-idrotherapy. com611800954460 $155.63 taken out of my visa without consent.

Lisa Wilkerson of PROJECT Channel 10 was promotion about free product on the above only being charged posting and handling. I at no time was aware of any authorised trial or transaction that i had to let them know about. My visa Dispute V1-23473 number. I had my Visa card cut up and this matter investergated by Newcastle permanent bank. They said that i had...

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10:55 pm
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Idrotherapy / Idro Labs - offered 'free' trial... paid p&h and then large sums continued to be taken from my account

I agreed to a 'free 'trial sample and agreed to pay the p&h of about $30 as the 2 items came in 2 separate packages.. No paperwork... Then 2 weeks later a single item arrived. No paperwork on checking my bank account I see I have been billed irregularly for irregular amounts adding to $600.+ no contact no paperwork. I admit I was persuaded by the use of...

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11:57 am
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Idrotherapy / Idro Labs - free sample wrinkle creams

I ordered a supposed FREE sample cream and agreed to pay the 4.95 shipping fee only, but instead have been sent two shipments of product charged automatically to my credit card in the amount of 672.70 CDN. How is this legal? We are a couple of senior citizens on fixed income and simply cannot afford this. I never would have ordered the product if I would have known what their costs and terms were. Never again!

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6:18 pm
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Idrotherapy / Idro Labs - donot have authorisation of my account to take money if not contacted and money returned I will be taking this much further

I accepted a free trial offer online and paid 5.99 dollars for two samples in febuary2017. Now ongoing payments have been taken out of my account since then this company has deducted over $700 Dollars from my account without authorisation. If this money is not returned into my account I will be taking legal action to recover my money. This has happened to...

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C
2:48 pm
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Idrotherapy / Idro Labs - wrinkle reduced cream and oil of argan

The add specified that the cream and oil were free, you just had to pay for transport. I received a charge on my Visa for $19.48Cdn as the charges were in US dollars which was not mentioned in the add. It was shipped from Mississauga, Ontario, so I don't really understand why I had to pay for the exchange. I go away on vacation and when I come back, I have...

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6:13 pm
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Idrotherapy / Idro Labs - unauthorized credit card charges

I received the free trial of Wrinkle Cream, for which I was to be charged delivery charges. On 4/9/2018 an entry appeared in my credit card account as follows: VAST-IDROTHERAPY 611800954460 GB FOREIGN 116.80 (SEQ 243315). and the $AU 158.89. I did not authorise this transaction. My name is Patricia Fuss: address, 1/40 Windsor Road, GLENUNGA, SA...

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2:21 am
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Idrotherapy / Idro Labs - would like to stop the inflow of products. order n° 469908

Dear Sir, Dear Madam, I keep receiving your products and woudl like to stop this order My name and adress : Colette Deridder 18A Avenue de la Petite Espinette Uccle 1180 Belgium I receive this from : Idrotherapy Units 8, 9, 10 Parkside Shortgate Lane Laughton Lewes East Sussex, BNB 6DG Thank you to execute those instructions as soon as possible. Best regards.

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