MindValley review: Membership cancellation

I signed up to a recent program under Mindvalley under a monthly subscription. I only wanted to maintain the subscription for a month, but I had a death in the family, so I wasn’t as prompt as I intended in cancelling at the end of the month. Today (end of month) I tried to cancel. (The same day the monthly subscription debit for next month took place). I found billings and subscriptions under my account profile, but no active subscriptions, so I couldn’t proceed. So then I wasted a good 15 mins trying to contact MV to resolve the issue (Your site is impossible to navigate all the different and instructions - but none helpful.) I then found the chat function, had to wait, but then finally got someone live to share my issue with, then that person simply disappeared mid conversation, having said they would help me resolve the issue. (screenshot available to demonstrate that fact) It had taken about 15 mins to get to that point in the chat, and I didn’t have the strength to keep going. Whilst you may have useful programs on offer, this is the second time (signing up was a nightmare and took 24 hrs) in a very short space of time, in which I’ve had incredibly difficult challenges to face, simply to complete very simple tasks (ie; sign up and cancel). In the future, I just won’t use you. You are too labour intensive and way too frustrating to set up for me to waste my time with. Whilst you say you won’t issue refunds, given my circumstances (death) and the subscription amount being drawn the same day you let me know with not being able to close my membership, I think it would be grossly unfair to not process a refund for me. Thank you.

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