MindValley’s earns a 3.4-star rating from 1 reviews and 86 complaints, showing that the majority of personal growth enthusiasts are somewhat satisfied with their educational content.
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Replied
eden energy medicine program
Very disappointed with Eden Energy Medicine Package ...
Buyer Beware!
I have four complaints about this product:
(a) The ordering process using PayPal malfunctioned, resulting in an error message, leading me to order again. Then I found out I had been charged twice! Admittedly they promptly refunded me the second amount.
(b) In the advertising video for this product we were told - more than once - that there was a web community set up for product users who could make posts, ask questions, etc. This doesn't exist and I haven't had a reply back from Customer Care explaining what's going on, despite it being past their reply deadline. DECEPTIVE ADVERTISING
(c) You are not told that for a significant proportion of the routines/exercises (20%-30%?) You need a partner. As I live on my own, this renders them useless. DECEPTIVE ADVERTISING
(d) In one of the adverts for this package it states: "As an energetic being, it is important to understand how other energetic beings work. With the right tools, you will be able to “feel” another person's energy and draw out vital clues so you can help those you love."
I can't for the life of me see where this is covered in the 8 lessons. May be I am blind but I don't think this section exists. Can someone point out to me where it is covered?
I wonder whether anyone from Mindvalley will bother to get in touch?
Andrew Khabaza
[protected]@khbusiness.co.uk
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!
In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process.
We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.
If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.
Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Replied
becoming limitless
I purchased the becoming limitless program that promised great customer support, though no one ever gets back to me. I've also learned that much of the content and “resources” I paid for in the program is actually available online for free! Additionally much of the content contains repeated stories about founder vishen lakhiani's life, along with his political opinions. There is very little offered in terms of new and helpful content.
I've done a lot of personal development seminars and this is by far this worst. They will not give a refund either. When I did finally call customer support since no response via email, the support staff was extremely rude.
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!
In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process.
We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.
If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.
Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Replied
debited credit card without my permission
I bought a $1 trial, creative visualisation from mindvalley. I tried for 4 days to access the program but each time I clicked on it I got the message _ We're sorry, but something went wrong. I sent their support team numerous emails requesting them to terminate my trail as there was no point paying for something that did not work. I got no response, instead they debitted my credit card without my authorisation, I have tried to contact them for a refund but no response. I believe MindValley is scam using peoples desire to improve themselves to get rich. If anyone knows how I can get them to refund me, please advise
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!
In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process.
We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.
If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.
Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
The same thing just happened to me. I was directed to request MindValley cancel my trial, so I tried emailing and messaging online. Today they went ahead and debited my account AFTER I requested they cancel my free trial. I found a customer service number, but it rings and rings, and the call is ended at the voicemail. This is outrageous. I demand a refund NOW.
purchased quantum jumping online programme where no
I have made an online payment of 298$ for the online quantum jumping course by burt goldman . Astonishingly none of the online links have worked . i have sent more than4 mails since the last two days for the same issue with screenshots and none from the customer service had the courtesy to even reply. I have taken planned vacation just so i can complete this course, which offcourse is of little value if not available . Thinking this could have happened with a lot of people hence raising this issue .
The taster sessions for quantam jumping, should really go into the consequences, and the impact, safety for others is important.
twice billing - two receipts received but not refunding
I have online purchased, Burt Goldman's Enlightenment Academy course. According to the said web site first month is free, from second month for next five month US$ 29.99 will be charged. But for Second month Mindvalley charged me US$29.99 twice i.e. total US$ 59.98 for which system generated receipts were emailed to me one on 16 May 2013 having transaction ID- [protected] and 2nd on 17 May 2013 having transaction ID- [protected] for customer ID-2514467 and Invoice NO:-4596913. For which my bank statement have been debited by US$ 59.98. I have brought this matter to customer services of Mindvalley. They sent me Refund confirmation email on 21 May 2013 after lot of correspondence for USD 29.99 2013, which are till date not credited to my account (i.e. they charged me USD29.99 if USD 29.99 out of USD 59.98 get credited to my account). And further Mindvalley has blocked access to 2nd Month course material despite net charging of US$29.99. And they informed me about their inability to give access to it. And further they informed me that I will again be charged for 2nd month course material. Further Mindvalley customer support team asked me to email my bank account statement screenshot on further complaining by me. I have provided the pdf copy of my bank statement. But they are not responding to me now. since Mindvalley is cheating me. Kindly help me to get the full refund for USD 59.98 which they have already charged to me .
Kindly help me in the matter.
Regards,
Satish
====================================================================
Following is the copy of two customer receipts emailed to me by Mindvalley
====================================================================
First email receipt:-
===============
MindValley LC. Customer Receipt/Purchase Confirmation
Inbox - MindValley LC
May 16 (8 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 16-May-2013 7:37:08 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com
Second Email receipt copy:-
=====================
MindValley LC. Customer Receipt/Purchase Confirmation
Inbox - MindValley LC
May 17 (7 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 17-May-2013 7:31:36 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
refund
I purchased a product from MindValley.com. The product had a 365 day refund. The product was missrepresented so unsatisfactory to me. I applied for a refund withing the 1st week of purchasing it. I have Emailed, sent snail mail and left multiple voicemessages. No one will return a call or correspond with me, and, they had the nerve to fraudulently charge another $66 to my card this last month.
The complaint has been investigated and resolved to the customer's satisfaction.
I am Sabri, the Chief Delighter for MindValley. I would like
to assist you in resolving your issues.
Regarding the $66 charge, I am sure it was for our $1 trial,
where you will be charged $1 initially and the balance ($66)
7 days later if you decided to keep it. We will not and was
never authorized to charge any card without the card owner's
consent.
If you can write to me at sabri@mindvalley.com, I will be happy
to personally give your issue my attention and send you back your
refund. Indeed your purchase was covered by the 365 days guarantee
and we always honor our guarantee.
I would also like to check with you the address and phone number
you use to contact us. Most probably that informations need to be updated.
I am sorry for all the inconvenience caused, I look forward in giving our
customer a more enjoyable life changing experience. :)
Feel free to contact me at sabri@mindvalley.com if you or anyone reading
this need any help. :)
Best Regards
Sabri
I have purchased membership on 10/26/2023 for $49
Realized it is not MEMBERSHIP, ITS a doooway to pay for all of their crap
Tried to refund through my account- transaction NOT EVEN REFLECTED
emailed the Mindvalley 5 separate times ( as there is no phone number ever for Mindvalley)
NO REPLY
please help me
Sincerely
Oleg Nafaytsev
I was notified by American Express that I was charged $399 from Mind Valley. I’ve tried to cancel this and get a refund. However, it was not possible via online. I canceled this per instructions, but said it was still good until October 2024. I DO NOT WANT THIS ANYMORE PLEASE! Please refund to my American Express immediately. Thank-you.
Unable to get full access as promised
I purchased the membership $199 on 24th October 2023
Mindvalley committed
* Access to available Mindvalley Quests
* Access to all upcoming Quests
* Ongoing access to our exclusive Quest communities
Any topic of training, I can only access the free preview. All other episodes are locked.
Hello,
I was charged for automatic renewal of my membership. I was not informed. I did not give my consent. And after informing the company I received a reply that they will nit refund the subscription cost. This is illegal and fraudulent policy.
I order the books from mindvalley. And I have yet to receive them. It's been longer than 6 months. I just get the run around.
Their customer service is really bad. They give a tracking number and I tell them that it doesn't even goto my residence. Customer service doesn't have a clue. Very disappointed with the company.
First they declined to take my money so I canceled my membership. Then the. Later without saying a word to me they just took my money. I’ve emailed them a million times. They don’t get back to you to make sure it’s passed their 15 days! This company is so shady. I’m ready to call the BB
1.subscription on 29/11/22 with successful payment record and bank verification.
2. No email confirmation from Mindvalley
3.received welcome email on 14/12/22
4.still not able to access program as it all lock.
5.several follow up emails but rather slow/no respond.last email sent on 21/12/22, still no respond yet.
6.i feel helpless
I purchased the annual subscription but I accidentally typed wrong email. Now I can't get access to it, wrote multiple emails to support, I tried whats app and ichat but that's a rat run. Really disappointed.
Purchased on 11/27/22 and sent multiple emails after that.
I purchased a training programme on 23rd February. Sadly I never received anything from you.
Reference [protected] for £230.43
Please advise how I can get a refund as I did not receive the services promised.
Kind regards
Philomena Shiels
Order a book over a year ago, never received it. No responce from the company.
Overview of MindValley complaint handling
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MindValley Contacts
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MindValley phone numbers+1 (888) 597-8384+1 (888) 597-8384Click up if you have successfully reached MindValley by calling +1 (888) 597-8384 phone number 0 0 users reported that they have successfully reached MindValley by calling +1 (888) 597-8384 phone number Click down if you have unsuccessfully reached MindValley by calling +1 (888) 597-8384 phone number 0 0 users reported that they have UNsuccessfully reached MindValley by calling +1 (888) 597-8384 phone number
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MindValley emailssabri@mindvalley.com100%Confidence score: 100%Supportdwow@mindvalley.com100%Confidence score: 100%Supportsupport@mindvalley.com100%Confidence score: 100%Supportjason@mindvalley.com93%Confidence score: 93%daniela@mindvalley.com92%Confidence score: 92%kadi@mindvalley.com88%Confidence score: 88%
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MindValley address14525 SW Millikan Way Pmb 31545, Beaverton, Oregon, 97005-2343, United States
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MindValley social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all MindValley contacts
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I want to take a program called "Unlimited Abundance" but the promo video simply stopped in the middle and started playing again from the very beginning and when I tried to contact them I found out what to do if there were computer issues on their end with an actual course I would be paying hundreds of dollars for, I found that there is absolutely no phone number or person to speak with in customer service. ABSOLUTELY NOBODY. This is insanity in this day and age from a company that promotes itself as being a promoter of human dignity and personal growth and who cares about YOUR WELL BEING and who sells their kind of programming.
Mind Valley's owner and promoter is Vishen Lakhiani has described his company as having the highest moral values and best intentions (or words to that effect) to help promote world and personal peace, well being and productivity while causing no harm to others by offering these expensive courses by the best in their respective fields in categories that all deal with personal development such as spiritual healing with a course taught by a Shaman Deborah King, Energy Healing by Donna Eden, Abundance and Wealth healing by Christie Marie Sheldon, and others like world renowned author Neale Donald Walsch who wrote the "Conversations with God" books.
Now after spending a couple of hours searching their site and the internet I've found that there is absolutely no way to speak to a person about any concern or technical problem like the one I had last night and I can't risk spending money on a course with a company who has so little respect and empathy for their customers that they refuse to provide customer service with anything other than a computer program despite their promoting themselves as being a caring company with the highest moral values and intentions.
Is Vishen Lakhiani either so greedy he won't pay for a customer support dept staffed by human beings or so ignorant, egotistical and out of touch with reality that he doesn't see or realize that his message is so incongruent with his company policy of no consumer support? Only he knows that answer to that one but he is making a lot of profit. One more thing - the course I wanted is advertised in two different places, on the Mind valley site for one price and on the internet as an advertisement for the Mind Valley site for another price that is half of the first price and the dates for both locations have that clocks that counts down telling you that you have 6 days et cetera to get it at this price. Since both places use a computer program to secure payment and both work, it is a matter of luck which one the customer comes across first because there is no way to talk to a customer rep about this discrepancy.
Actually if I was an American (I am Canadian) I would report this discrepancy to the Federal Dept of Consumer Affairs or your equivalent of that because this breaks a couple of laws regarding marketing a product for two different prices at the same time since the date of the advertisement is on that little clock.
I purchase the Donna 's program who supposed to start today october 29 and i didn't received any informations, regarding the time, etc... and when i login I do not see any reference regarding this program. It is really annoying. I tried to contact by email but i wish I could talk to someone. it is the only organization who had any phone number?
fannyEnergyHealer@gmail.com