Midland Mortgage review: Complaint regarding delayed refund

On August 7th, an automatic payment went out to Midland Mortgage after it was fully paid off, which led me to make a formal request for a refund of an overpayment on my mortgage account, in the amount of $1200.00. Since then, I have been experiencing a series of setbacks and have been given the runaround by your customer service representatives and some supervisors. Despite numerous attempts to resolve this matter amicably, I find myself at a dead end with no resolution in sight.

Over the past month, I have called your customer service department multiple times, approximately half a dozen, inquiring about the status of my refund. Each time I reached out, I received no substantial information or assistance. Instead, I was repeatedly directed to contact my bank, Chase, for a resolution. This situation has been both frustrating and time-consuming, as I have spent a total of approximately 4 hours on the phone with my bank, who, in turn, informed me that they have no knowledge of any transaction involving a company named ACI.

My most recent interactions with your company provided me with the information that a refund check was allegedly sent to ACI on August 25. However, I have no familiarity with ACI, and their involvement in my refund is perplexing. I implored your customer service representatives to reach out to ACI and investigate the situation on my behalf, as I believe it is your responsibility to ensure the resolution of this matter. Unfortunately, I was met with the same response, instructing me to contact my bank.

This frustrating cycle of being bounced between Midland and Chase has persisted for over a month now, and it is imperative that this issue be addressed promptly. I have been patient and understanding throughout this process, but I can no longer tolerate this lack of communication and unresolved matters.

I want to emphasize that I have been a loyal customer of Midland Mortgage, and I have always upheld my financial responsibilities faithfully. I had expected a more efficient and respectful handling of this situation.

I am sending this complaint not out of choice but out of necessity to ensure that my concerns are heard and that this issue is resolved promptly. I kindly request that you take immediate action by contacting ACI, clarifying the status of my refund, and providing me with specific details regarding its processing and expected delivery.