Michael Kors’s earns a 1.5-star rating from 6 reviews and 145 complaints, showing that the majority of fashion enthusiasts are dissatisfied with luxury accessories and apparel.
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I have never received my bag
I ordered handbag from MichaelKors-Shops.com and have never received my bag. Of course I asked for a refund immediately and got no response. I sent a complaint to the email that they gave but it doesn't work.
paid $79.82 for purse on 01.16.2013, have not recived purse, or refund
I placed this order on January 16, 2013 (wed)...order #[protected], the payment was made thru...Realy pay on my credit card...I have sent in three email to the website listed on the website page...my bank statement indicated the company name Jiangsu Sulv Travel Se Beljing, cn was paid my money in the amount of $79.82 ...i am requesting my refund ...again...please take care of this matter...my email address is ...Lovie.[protected]@yahoo.com...today's daate is 02.12.2013
Did you get any resolution on this? I am dealing with the same company and they keep giving me the run around. I recieved a purse but it was really crappy quality- and not at all what I ordered.
no delivery
I purchased bag from Michealkorsales.com and never received it. They didn’t even notified me if they have received my money. I used RealPay to make transaction and they refuse to collaborate and help me in getting my money returned. Avoid both of these companies.
return of merchandise
This email below was sent to Michael Kors yesterday and I have not heard from them yet. Please help me with this matter.
On December 23, 2010 I purchased a pair of Michael Kors boots intended as a Christmas gift for my sister. On Christmas day we realized the boots did not fit. On December 26th I returned to the store location were they were purchased which is Dadeland Mall in Miami, Florida. I presented my original receipt to a Michael Kors sales representative she then walked to her manager with the receipt. The manager whose name was given to my by herself as Julie Gonzalez, quickly informed me I could not return or exchange this item because it was a sales item. I was not aware that this was a sales item nor does my receipt indicate that fact. I have been a Michael Kors customer for quiet sometime and have referred many of my friends to purchase Michael Kors products. This young lady had zero interest in trying to assist me with this matter. I now have a pair of boots that I can look at and do nothing else with.
I would please like someone to contact me regarding this matter. I don’t think this is the way the Michael Kors organization would generally treat its customer base.
Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought Michael Kors purse from the company Fashion Bonline store. The seller provided only tracking number, and it was invalid. I sent a lot of emails to the seller, but he told me that my order was sent and I needed to be patient. That’s all. Purse never arrived and the seller refused to return money. He didn’t communicate with me at all, he simply wrote me that he wouldn’t return my $200.These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
First of all ebay pushes buyer protection ! Wrong they do not. I had purchase on auction a michael kors handbag, i like what i saw in her photos, i recieved the bag, a whole different bag. Opened a case with ebay, sent photos, i sent the item back to the seller. I also had proof of delivery back to the seller who has my $ 105. 00 and her bag. Ebay closed my case let the seller keep everything and still sells on ebay. **** real buyer protection***
I placed the order on the website www.michaelkorsoutlet-au.com several weeks ago and got counterfeit product from them. I thought that the company offered only authentic handbags, but these jerks provided fakes and when I told them that it wasn’t what I wanted, these ### simply stopped to reply. Not recommended company. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.
I was brought a Micheal Kors watch for xmas from House of Fraser, Maidstone .Kent UK. After wearing the watch for a long period of time, all day and evening, i removed the watch to find that I had a nasty red mark and the imprint of the strap.within hours this red mark turned into blisters . This was very sore and nasty looking. I went to pharmacy and they suggested a cream which eventually dried the blisters up and slowly went. I now have a scar. I wasn't convinced that it could be the watch as i have always worn watches, cheap one and expensive ones, never had any problems. After three weeks i wore the Micheal Kors watch on my other wrist, and half way through the day i experienced a burn feeling on my wrist. i took the watch off, and that evening again blitsers this time alot worse. over two days they merged and i had to seek medical advise from the doctor.
I was in alot of discomfort and will now have another permament mark on my other wrist. Im so disapointed as i love the watch and when i went back to the place it was brought from, House of Frazer, the satff was unsympathetic.
The watch model is MK 5191, please can you advise if any other reports and been made known to you of any allergies against this model.
Thank you and regards
Michelle
I was guaranteed satisfaction of a real Michael Kors bag, but all I got was a fake with a lot of mistakes and no tags what so ever.
How do I go about getting my money back from these people?
Please Help
I was out to dinner last night [12-27-14] and when I stood up my Michael Kors belt just fell apart. It broke from the buckle My belt size is 40. It was very embarrassing.
hello Michael kors I just wanted to let you know I am a big fan of your clothes but I have to say I was unhappy with some of your clothing in the 2016 fashion show ill be sending you a customer email. I also have a fashion book that I think would be healpful to you. this is your niece love you much teyshara Henderson at the Kearney center, tallahasee florida 32304 [protected] is my phone number smooches bye.
I purchased a handbag from Sawgrass Mills Outlet in Florida and after six months the strap on the back peeled and the stitch came apart. I paid to send it back in November and I have been sending emails and have not received my replacement yet. I called to find out what's taking so long and they tell me they didn't have my address! They have my email why not reach out to me that way instead of waiting for me to call. I am pissed off and for a total of 330 I spent I will never give it to Michael Kors! Now the wallet is peeling I won't even bother...
yes, I agree, Michael kors has horrible customer service. I bought Michael kors riding boots, November 2013, wore them four times and the zipper came apart. I have been contacting Michael kors since last year., with my complaint about the defective zipper. I have been emailed over and over by six different customer service consultants asking for the same information, picture of the boots, with the original box, receipt, my contact info and the problem. I have done this more than six times! All I wanted was a resolution to the problem because the zipper was obviously defective, and I just wanted them to pay for the zipper to be replaced. I didn't ask for new boots, just if you stand by the quality of your product, and care about your customer service, then you should have been willing to pay the cost of the new zipper! They told me I could have the repair done at their shoe repair at my expense for the zipper and shipping. I am now trying to get in touch with Michael kors corporate headquarters and apprise them of this situation and how bad their customer service actually is. incidentally, I still have my boots, unrepaired, unable to be worn and Michael kors customer service has not responded.
I agree with everyone. I have never had a store tell me that they do not do refunds only store credit which is good for 5 years. I have never really been a Michael Kors customer but after this experience I will never be a customer. I bought a purse in Round Rock, TX within 7 days I returned it and they stated that they would have to submit a request to cut a check for the refund amount and it would take 4-6 weeks. The manager gave me a phone number to track my refunds request but when I called they kept on trasferring me and was no help. I paid cash for most of the transaction and now I feel like I have been robbed. I was told to call the store back. When I called the store no answer. Michael Kors is a big company and if this is how they treat their customers they need to reported to better business bureau. I am really about to get nasty and they want to know why people these days are quick to anger because they do not care about their customers. They are just about the profit. I will be blasting these folks on facebook. Please join me! I have corporate America.
worst customer service
My name is Isa Walcott-Perez and I have shop in the Michel Kors in the Westchester Mall as well as Iwork at the Coach store which is one store down from the Micheal Kors in the Westchester Mall. I usually shop in this location on my lunch break with coworkers. I do so because in the past, your employees exemplify outstanding customer service. However, I have had two recent issue with the Westchester Micheal Kors and I was highly disappointed and unsure if I will ever shop with Michael Kors again.
During my first visit to the store I purchased a gold Michael Kors gold watch and within three weeks the glass face of the watch cracked from the inside. When I returned to the store for any exchange or a new watch I was told that I had to contact Fossil because they don't handle watch repair issue. This was not a watch repair issue, it was a quaility issue. Im very knowledgeable on the matter given that I'm a manager at Coach and we deal with watch issues on from time to time. I have to request a customer service number which was the District Manager number and she help to fix the issue. What is upsetting is this issue should have been taken care of at the store level and i should not had have called the District Manager to replace my watch. I feel as a Afrcian American female the level of customer service is different for me vs. others that come into the store.
Michael Kors Kenley Purse
Purchased in Las Vegas, NV
December 2022
Jet Set Air Pod Case
Purchased in Southaven, MS
Poor customer services. They don't respond back .Mr, Devin Bray is not a responsible person. I didn't receive any information regarding my order in ten working days even
After watching Target and Anheuser Bush get taken to the wood shed ... Are you that stupid...ok...you are now no longer getting business from me after 39+ years. I guess you folks will never learn. Stop pushing woke agendas and just sell your product... Good luck and GOOD BYE!
I been waiting days my new shoes 5 day until I received the box and opened I get surprised I received a used shoes and dirty one I contact the customer service they offer me 10% off from my shoes purchase so unsatisfied with the product and the customer service
I bought a red Michael Kohes purse from Dillard’s in Jonesboro ar. The handles are coming apart i was wondering if you replaced or guaranteed them. It has never been worked on or anything. It is carried daily and where it’s carried is the worse spot
Phone #[protected]
Thank you and you can call if you like or email at rmccann1970@gmail.com
so i ordered two bags from micheal kors usa online on sale on 14th of august, the quality was the worst, i’ve been a loyal customer of michealkors for 10 years but it doesn’t look that way anymore, the bags look like they wont even last for 6-7 months.
Sent pic of receipt and bag, per their request, to M Kors- but b/c bag was over their 1 yr warranty, i was referred to a place in Jersey to send it .
why should I pay to fix a bag that cost around $200
I've had cheap bags last 4x as long w/o that kind of issue.
Pathetic quality
Bought a wallet around 11 months back in Singapore
It's already de-colored and when approached store in orchard they say that it's not covered under warranty.
Simply pathetic customer service as on the website sent many mails but No reply and US team says that we cannot help as its the issue in Singapore BUT I thought it's international brand and at-least they should be able to connect with someone
I have purchased Michelle Kors smart watche 3 days before from shoppers Stop
And the watch is not working more the 5/6 hours, i have disabled all major functions but still facing the same battery issue.
Please suggest what to do or shall I return this watch. Waiting for your positive response. You can also contact me on mobile +[protected]
We have purchased Michael kors handbag but after a year it had shown a defect and the skin of the beg is automatically getting removed I need you to please help and fix this
About Michael Kors
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Michael Kors emailsprivacy@michaelkors.com100%Confidence score: 100%Support
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Michael Kors address11 West 42nd St., New York, New York, 10036, United States
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Michael Kors social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Michael Kors contacts
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